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The Quay Hotel West Coast

3.0 star property

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Photo gallery for The Quay Hotel West Coast

Exterior
Reception
Deluxe Twin Room | In-room safe, desk, laptop workspace, blackout drapes
Lobby
Food and drink

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Laundry

Explore the area

View in a map
428 Pasir Panjang Road, Singapore, 118769
  • Place, National University of Singapore
    ‪2 min walk‬
  • Place, West Coast Park
    ‪3 min walk‬
  • Place, Haw Par Villa
    ‪2 min drive‬
  • Airport, Singapore (SIN-Changi)
    ‪36 min drive‬

Room options

View all photos for Superior Room With No Window

In-room safe, desk, laptop workspace, blackout drapes

Superior Room With No Window

  • Sleeps 2

View all photos for Superior Double Room, No Windows

Superior Double Room, No Windows | In-room safe, desk, laptop workspace, blackout drapes

Superior Double Room, No Windows

8.0 out of 10
Very good
(1 review)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Double Room

7.0 out of 10
Good
(2 reviews)
  • City view
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Triple Room

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Triple Room

  • City view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room With Twin Bed

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room With Twin Bed

  • Sleeps 2

View all photos for Deluxe Room With Double Bed

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room With Double Bed

  • Sleeps 2

View all photos for Triple Room

In-room safe, desk, laptop workspace, blackout drapes

Triple Room

  • Sleeps 3

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About the neighborhood

Singapore

Located in Queenstown, The Quay Hotel West Coast is within a 5-minute walk of popular attractions such as West Coast Park and National University of Singapore. This 42-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • National University of Singapore - 2 min walk - 0.1 miles
  • West Coast Park - 3 min walk - 0.2 miles
  • Clementi Woods Park - 7 min walk - 0.4 miles
  • United World College of South East Asia - 17 min walk - 0.9 miles
  • Haw Par Villa - 2 min drive - 1.2 miles

Getting around

  • Kent Ridge Station - 3 min drive
  • Kempas Baru Station - 32 min drive
  • Singapore Changi Airport (SIN) - 36 min drive

Restaurants

  • ‪The Deck - ‬11 min walk
  • ‪Fong Seng Fast Food Nasi Lemak - ‬2 min walk
  • ‪Niqqi's the Cheese Prata Shop - ‬2 min walk
  • ‪Café On The Ridge - ‬11 min walk
  • ‪Old Hen Coffee Bar - ‬11 min walk

About this property

The Quay Hotel West Coast

The Quay Hotel West Coast features free WiFi in public areas, a meeting room, and a computer station. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for SGD 55 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include express check-in, express check-out, and free newspapers.
Guests can expect free WiFi and 30-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bidets, and slippers. Electric kettles, free newspapers, and free local calls are also standard.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: SGD 55 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: SGD 55 (one-way)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Santa Grand Hotel West Coast Singapore
Santa Grand Hotel West Coast
Santa Grand West Coast Singapore
Santa Grand West Coast
Santa Grand Hotel Singapore

Frequently asked questions

Are free cancellation options available at The Quay Hotel West Coast?

The Quay Hotel West Coast provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at The Quay Hotel West Coast?

As of Mar 26, 2026, prices found for a 1-night stay for 2 adults at The Quay Hotel West Coast on Apr 2, 2026 start from $103, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to The Quay Hotel West Coast?

This hotel is situated in Queenstown within a short 3-minute walk of West Coast Park and also 20 minutes on foot from Haw Par Villa. You'll also find VivoCity and Clementi Mall within a short drive.

Is there parking available at The Quay Hotel West Coast?

Yes, self parking is offered for free at the hotel.

Is a spa located at The Quay Hotel West Coast?

Spa services at the hotel include massages.

Does The Quay Hotel West Coast feature a casino at the property?

No, The Quay Hotel West Coast doesn't have a casino.

Will I find an indoor pool at The Quay Hotel West Coast?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Quay Hotel West Coast?

Couples staying at this hotel will appreciate amenities like slippers as well as a restaurant and massages.

Does The Quay Hotel West Coast have a hot tub?

No, this hotel doesn't have a spa tub.

Does The Quay Hotel West Coast have a restaurant that serves breakfast?

No, The Quay Hotel West Coast doesn't have a restaurant that serves breakfast.

Will The Quay Hotel West Coast allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Quay Hotel West Coast.

Does The Quay Hotel West Coast have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to The Quay Hotel West Coast?

The closest major airport to The Quay Hotel West Coast is Seletar Airport (XSP), which is 16.6 mi away (34 minutes by car). Another top airport is Singapore Changi Airport (SIN), which is located 19.9 mi away (36-minute drive).

Are there rooms with balconies at The Quay Hotel West Coast?

No, you won't find guestrooms with balconies at The Quay Hotel West Coast.

The Quay Hotel West Coast Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 31 out of 135 reviews
Rating 8 - Good. 51 out of 135 reviews
Rating 6 - Okay. 27 out of 135 reviews
Rating 4 - Poor. 14 out of 135 reviews
Rating 2 - Terrible. 12 out of 135 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for a room the night before so I could check in early next morning after long flight. I told this to the hotel prior to check in. However, the room was not ready; a worker was applying tiles in bathroom with toxic smelling solvent. Hotel failed to note in listing that there were cranes and pile-drivers 5 feet in front of hotel doing loud construction. Stay away!
Stayed 5 nights in Nov 2025

10/10 Excellent

Dimitra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, close to public transport and restaurants. Clean and friendly personnel.
Stayed 6 nights in Sep 2025

8/10 Good

Louisa

Traveled with partner
Liked: Cleanliness, amenities
Expect high prices for a small cramped room. But that’s what you get in Singapore for that kind of money. You have just enough space to walk to the other side of the bed. The bathroom has a separate shower so once you shower the entire floor gets wet. The main negative point for us is the super slow Wifi which is hardly usable!! On the positive side, you get coffee/tea making facilities, hair dryer, a super cold fridge, TV and even an iron/ironing board. No small hand towel provided but you can ask for one. No drinking water is supplied, you’re expected to keep cool boiled water in the jug provided. If you’re not used to that, you can easily buy water from the several stores just around the corner. There are also lots of local eateries nearby catering mainly to the many students from the nearby university. We stayed here mainly due to the proximity to the university. There is a small bus station where you can take certain buses and also a bus stop nearby where you can take buses to the nearby shopping centre and also into the main city centre. That is however quite far. The staff are quite responsive and will try to rectify any problems.
Stayed 4 nights in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

6/10 Okay

Sharafali

Nothing to add
Stayed 2 nights in Dec 2024

8/10 Good

Sarawut

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2024

4/10 Poor

PATRICK

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Quite expensive for this kind of hotel, room very small, no separation between shower and toilet
Stayed 1 night in Sep 2024

10/10 Excellent

PAVITHRE

Business traveler
Good stop for business travellers.
Stayed 4 nights in Aug 2024

2/10 Terrible

Peng Cheng

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Yasser

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Very good
Stayed 1 night in Aug 2024

8/10 Good

Mohdaifizul

Liked: Cleanliness, staff & service
All ok
Stayed 1 night in Aug 2024

10/10 Excellent

Piyanuch

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Friendly staff
Stayed 1 night in Aug 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
You get exactly what you pay for, so no complaints there. The staff are helpful and friendly. The room is exactly as i expected. My only issue was the mattress was hard as rock and had to go buy a topper from IKEA to be able to sleep
Stayed 8 nights in Jun 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never stay here

Avoid this hotel. The management and desk staff are exceptionally rude and indifferent. I could not believe I would ever encounter a hotel manager in the HOSPITALITY industry with such low regard for treating customers well. I’m a 60+ year old academic professional so there can be no plausible rationale for their poor attitudes. Every single interaction with manager or staff was unpleasant and cringy.
Stayed 4 nights in Jun 2024

8/10 Good

Shibin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

8/10 Good

Thijs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 4 nights in Mar 2024

8/10 Good

anthony

Liked: Cleanliness, property conditions & facilities
Xxxxhjic
Stayed 1 night in Feb 2024

10/10 Excellent

Maya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was on the main road close to the bus stops. The staff cleaned my room well. The reception was friendly and helpful. I felt safe in this hotel
Stayed 6 nights in Jan 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NIGHTMARE

How could they rent out the room when they themself should know better the rooms are so stinky and yet the receptionists cant be bothered when my guest approached them ? This is so shameful !!!!
Stayed 7 nights in Oct 2023

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

8/10 Good

Motusaga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

thangavel

Stayed 1 night in May 2023

10/10 Excellent

Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room (made up everyday). Bus stops very close by.
Stayed 6 nights in Apr 2023

8/10 Good

Kushan Sudheera

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Nice stay

The hotel provided us early check in without any extra charges. The room was clean and tidy. However, the room was small, but most of the rooms in Singapore at this price point is of this size. The staff was friendly. Overall, a nice stay.
Stayed 8 nights in Apr 2023

2/10 Terrible

Zahir

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible staff and dingy smelly rooms. We stayed 5 nights and this was one of my worst hotel stays anywhere. I went there with my brother who had a surgery at his neck at NUHS. When i brought him back he was in pain so asked an additional pillow for him and they flat out declined to provide one stating its against hotel policy!!! One extra pillow! WHen i asked to have a visitors parkjng spot which according to my contract i should get for free. They declined to provide one! Each time i asked for direction or information i was met with stone faced refusal to help me! I a polite canadian and it was hard for me ro accept that my favorite city has a place like this! This was mh 5th visit to singapore and the worst because of this gotel and its staff. Te TV and AC dont work the shower is directly on rop of the commode and the common area is full of unused hotel supply and trash! Avoid if you can at all cost.
Stayed 6 nights in Apr 2023

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