Please improve your food menu but aside from that very good.
Great customer service provided from reception check-in, Concierge and pool bar staff. Loved that there were free soft drinks and snacks in the room. It also comes with an iPad and iPhone which I’ve never seen before.
Absolutely loved this hotel. The original touches by designer Karl Lagerfeld made this property really stand out. Perfect location across the street from Lau Pat Sat. Gorgeous rooftop pool area.
overpriced, not enough staff support. breakfast needs overhaul
Hotel and staff were polite and helpful to us especially Siying Tan in the front desk. We will come back again with the kids. We highly recommend the hotel in 35 Robison Rd.
This was a cute boutique hotel that was centrally located. What it lacks in the amenities of the larger hotels it makes up for in personality and other perks such as the free mini bar, the welcome drink, the very thoughtful and nice parting gift. Everyone was genuinely nice and ready to assist in helping us find restaurants or with whatever requests we had. The hotel had a very chill vibe and the decor was French chic. Our room and bathroom was a bit tight but overall was comfortable and served our purpose for our short stay. The ceilings were high so gave the small room a spacious feeling. The bathroom was my least favorite room. It was not laid out well and the fixtures were that modern style that is basically useless like that sink that is a trough and the modern toilet that takes a few flushes to get everything to go down. The shower door only opened in and you have to squeeze past the toilet to get in. Maybe I’m old fashioned but I want a my bathroom to have 4 walls rather than glass walls with just a curtain for privacy. Otherwise, we were happy that we stayed there.
Far exceeds any other hotel experience I have ever had. The staff, location, design, attention to details, decor, amenities, complimentary mini bar, list goes on and on. Quirky yet lush. I couldn't stop taking pictures. Felt so pampered, yet not in a stuffy way. Only had the privelage of a 1 night stay which was disappointing....but will ABSOLUTELY return, if the opportunity presents itself. And the city of Singapore already has stolen a piece of my heart as well. First time visit, but spectacular. So easy to get around (even on foot). Easy to getvto know, even in a days time (get a feel for neighborhoods). Close to marina, chinatown, orchard road...all within walking diatance. Great satay and food stall market directly across the street from the hotel is a incredible bonus, as is the rooftop pool (that in the evening doubles as a cool lounge which also sometimes has theme nights like ladies nights with dj's) etc. Last, Karl Lagerfeld had a hand in design in the hotel. You can tell. Cool luxury french meets asian boutique hotel. Do yourself a favor, avoid big chain typical hotels with standard "typical" settings....stay here for UNIQUE experience. You'll be glad you did
The room in this hotel was a Rubber Stamped room of other hotels in Singapore. its almost as if they bought the blueprints from other Hotels in Sg and said...build this. Nothing fantastic. Their bar was pathetic. Nothing we asked for was available. Finally the Bar Tender at the roof Bar went out of his way to visit our table and apologized and made us a few drinks with what little they had left over. His over the top service made the stay wonderful.
We like this hotel. It's so clean and good location The check in ladies are helpful and friendly The bell boys are always ready & happy to help with the luggage and arranging taxi
Great tech and amenities as a new hotel. Great location. Had stayed at bigger Singapore hotels that felt like a train station - great boutique to feel at home.
Sofitel was an excellent experience on short notice as I had booked the morning of my flight from Taipei to Singapore. Staff was very friendly (and provided excellent service), while the room was clean and spacious. Internet was reliable. Next to the bed was an iPad for controlling various controls in the room -- curtains, lights, etc. Nice, modern feature.
Located in Marina Bay, SO/ Singapore is a leisurely stroll from popular sights such as Chinatown Heritage Center and Boat Quay. This 5-star hotel has 134 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.
This hotel serves as home to a bar, along with a restaurant that specializes in international cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM.
All of SO/ Singapore's 134 rooms are soundproofed and have an array of amenities, including free minibar items, iPod docks, and espresso makers. LCD TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free newspapers, free local calls, and laptop-compatible safes are also standard.
Built in 2014, the brand new SO/ Singapore offers an outdoor pool, a gym, and a rooftop terrace. There's limited parking and an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this luxury hotel include free WiFi in public areas, a business center, and a meeting room.
Please improve your food menu but aside from that very good.
Great customer service provided from reception check-in, Concierge and pool bar staff. Loved that there were free soft drinks and snacks in the room. It also comes with an iPad and iPhone which I’ve never seen before.
Dear Valued Guest, Greetings from SO/ Sofitel Singapore. Thank you for taking the time on sharing your rating. We will be SO/ happy to welcome you again at SO/ Sofitel Singapore soon. SO/ Sincerely, Rushdee Hosany General Manager
Absolutely loved this hotel. The original touches by designer Karl Lagerfeld made this property really stand out. Perfect location across the street from Lau Pat Sat. Gorgeous rooftop pool area.
Dear Valued Guest, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your experience at the hotel. We very much appreciate your kind words. It is always a pleasure to receive positive feedback from our valued valued guests. We are delighted that you noticed our chic and modern decor by Karl Lagerfeld, and had the chance to experience Lau Pa Sat Festival Market which serves the best of local food. It is great that you got to enjoy our rooftop pool as well. Thank you again for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future for another SO magnifique stay! SO/ Sincerely, Rushdee Hosany General Manager
overpriced, not enough staff support. breakfast needs overhaul
Dear Valued Guest, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your experience at the hotel. It's always a pleasure to receive feedback from our valued guests. We regret to hear of your disappointing experience in the hotel and I sincerely apologize for the service shortfalls experienced during your stay. Thank you also for sharing your thoughts about our manpower and breakfast spread, it is very important to us and we have taken your suggestion into consideration. Once again, thank you for sharing your experience. We look forward to better serve you in the near future at SO/ Sofitel Singapore. SO/ Sincerely, Rushdee Hosany General Manager
Dear Valued Guest, SO/ Bonjour from SO/ Sofitel Singapore! Thank you for taking the time to share your five star rating with us. We hope to welcome you back to SO/ Sofitel Singapore soon. Kind Regards from SO/, Rushdee Hosany Hotel Manager
Hotel and staff were polite and helpful to us especially Siying Tan in the front desk. We will come back again with the kids. We highly recommend the hotel in 35 Robison Rd.
Dear Valued Guest, Thank you SO/ much for such lovely feedback on us! I am SO/ happy to hear that you had a wonderful stay with us. Thank you for noticing a great job of our SO/ Ambassadors. I will pass your positive comments to SO/ Siying, and I am sure that she will be pleased to hear such kind words. SO/ Kind Regards, Rushdee Hosany Hotel Manager
This was a cute boutique hotel that was centrally located. What it lacks in the amenities of the larger hotels it makes up for in personality and other perks such as the free mini bar, the welcome drink, the very thoughtful and nice parting gift. Everyone was genuinely nice and ready to assist in helping us find restaurants or with whatever requests we had. The hotel had a very chill vibe and the decor was French chic. Our room and bathroom was a bit tight but overall was comfortable and served our purpose for our short stay. The ceilings were high so gave the small room a spacious feeling. The bathroom was my least favorite room. It was not laid out well and the fixtures were that modern style that is basically useless like that sink that is a trough and the modern toilet that takes a few flushes to get everything to go down. The shower door only opened in and you have to squeeze past the toilet to get in. Maybe I’m old fashioned but I want a my bathroom to have 4 walls rather than glass walls with just a curtain for privacy. Otherwise, we were happy that we stayed there.
Dear Valued guest, Thank you for your detailed review of your stay with us. I am SO/ glad to hear that you had a pleasant experience at SO/ Sofitel Singapore and enjoyed your comfortable stay. Thank you for acknowledging our friendly SO/ Ambassadors, I will definitely share your positive comments with them. I’m truly pleased to hear that you liked our guestrooms. Our room features indeed combine French 18th century decadence with local Singaporean touches and comforts. However, I took note of our bathroom and our shower door. Thank you, and we hope to welcome you back to SO/ Sofitel Singapore again. SO/ Kind Regards, Rushdee Hosany Hotel Manager
Far exceeds any other hotel experience I have ever had. The staff, location, design, attention to details, decor, amenities, complimentary mini bar, list goes on and on. Quirky yet lush. I couldn't stop taking pictures. Felt so pampered, yet not in a stuffy way. Only had the privelage of a 1 night stay which was disappointing....but will ABSOLUTELY return, if the opportunity presents itself. And the city of Singapore already has stolen a piece of my heart as well. First time visit, but spectacular. So easy to get around (even on foot). Easy to getvto know, even in a days time (get a feel for neighborhoods). Close to marina, chinatown, orchard road...all within walking diatance. Great satay and food stall market directly across the street from the hotel is a incredible bonus, as is the rooftop pool (that in the evening doubles as a cool lounge which also sometimes has theme nights like ladies nights with dj's) etc. Last, Karl Lagerfeld had a hand in design in the hotel. You can tell. Cool luxury french meets asian boutique hotel. Do yourself a favor, avoid big chain typical hotels with standard "typical" settings....stay here for UNIQUE experience. You'll be glad you did
Dear Lidia, Thank you for sharing your lovely review on us to Exepedia. Your compliments are certainly our utmost reward and they were perfect advertisement for us. Your kind words to our Ambassadors will surely be shared to them and I am certain that this would leave smiles in their faces. It is good to read that you enjoyed your stay at the So Sofitel Singapore and that you were particularly pleased by the quirky and unique design of our hotel. We look forward to welcome you back for another So Magnifique stay with us. So Kind Regards, Piotr Kupiec General Manager
The room in this hotel was a Rubber Stamped room of other hotels in Singapore. its almost as if they bought the blueprints from other Hotels in Sg and said...build this. Nothing fantastic. Their bar was pathetic. Nothing we asked for was available. Finally the Bar Tender at the roof Bar went out of his way to visit our table and apologized and made us a few drinks with what little they had left over. His over the top service made the stay wonderful.
Dear Valued Guest, We are thrilled to read your feedback! It was such a great pleasure for us to have the opportunity to welcome you and serve you with the heart-filled service from our SO/ Team, in which we are certain it made your stay memorable. However, please accept my utmost apologies that our food menu did not meet your expectations. Please rest assured that we will look into this issue to prevent future occurrence. Once again, thank you for sharing your experience. We hope to welcome you back to SO/ Singapore soon. SO/ Kind Regards, Mazen Abilmona Hotel Manager