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Pan Pacific Orchard

5.0 out of 5.0

Recent guest reviews

Customer service was not friendly and helpful. She failed to advise us on how to access to our room. My spouse inquired on the differences between cappuccino and mocha because she could not tell them apart. The staff who was manning the hot drinks station (breakfast) replied in a harsh manner and the tone was pretty uncalled for. Pool facade is not enticing. Within close vicinity of the residences nearby.

Stayed in spacious twin bedded room. Bed was very comfortable. Love the level down bathtub, which is safer to use. The TV need maintenance as the screen shows double line. Handy was provided but the hotspot or tethering function was not made available unlike the handy setup in Hong Kong. Buffet breakfast was great. Love the opportunity to sample fish porridge, which had a generous amount of chunky fish pieces. Everything was perfect, except for the existence of bars and rowdy crowd at around nighttime till early in the morning. Took a stroll in the early morning and was worried to see a group of policeman. Saw a group of people talking to policeman and I sense that guy must be drunk. Anyway, this is the scene when we take the left turn after exiting the hotel lobby. It is advisable to take the right turn during night till early in the morning. With this route, you will find Tim Ho Wan and many more other restaurants or food court. Pan Pacific people were friendly.

We are very impressed by the rooms cleaniness and the service of all the staff. We are in the Club Lounge and the food is great. The staff are very attentive to whatever your needs are. We were will be returning to this Hotel.

Hosted a dinner here. I wasn't the easiest customer to deal with. Had to make many last minute changes. But the staff were really professional and assisted me with no complains. The service is oustanding. Hence, I held another dinner at the same location and no surprises there. Awesome service attitude. Good job to Jialer and Eechen for the assistance rendered during the 2 dinner.

Our stay at the Pan Pacific Orchard exceeded our expectations. Hotel staff were very friendly, polite and efficient. The suite corner room upgrade was an added perk. (It was Feb 14!) Our room was very clean room with all amenities including a useful mobile local phone. And yes, we had an extremely comfortable bed! We will definitely come back. Highly recommended!

An unusual title, but may assist the traveller in choosing a room. This hotel is excellent, location is away from the busy Orchard Road traffic but just 5 minutes walk from the shops and MRT. Staff are what make a hotel for me and this is no different attention to detail, it makes a difference. Now my only criticism the room doors slam shut to lock and guests are not considerate, this means that banging doors are heard and wake you. From the late night party go'er to the early riser business type. Get a room away from the lift's (elevators) as the pinging can also be heard. Other than that the gym is good and so is the breakfast.

The Pan Pacific Orchard is an understated gem one block off the busy Orchard Road precinct. From the moment we were greeted by the front door staff, the ease of check in, and the overall friendly staff, my husband had a delightful week in Singapore. I, on the other hand, spent the first night at the PPO and then 4 nights at Gleneagles Hospital. The staff at the PPO were so caring and concerned as I had to have emergency gallbladder surgery. Upon my return to the PPO, they accommodated me in every way possible making, what could have been a horror trip, into a pampered holiday.

Hotel Location: (3/10) Orchard locality but far from shopping malls and MRT station Rooms: (7/10) Property is old. But we stayed in the refurbished rooms. Room no #1601. Executive room but nothing special about the executive club. Service: (4/10) Poor service. Some staff were friendly though but most of the people working here are not happy with the employers. Interiors (6/10) Property maintenance is good. Amenties If you are an indian vegetarian avoid this place if you can't bear the smell of non-vegetarian food. The restaurant at the lobby smells day night.

We stayed at the Pan Pacific Orchard for the first time and enjoyed it fully. We particularly liked the following: 1) Great Breakfast buffet and lounge access for drinks 2) Luxurious and spacious rooms 3) Friendly staff throughout the hotel 4) Montreux Jazz Cafe is particularly nice for dinner with live music! 5) Excellent location, only 5 min. to Orchard Road for shopping

with 5 star facilties. come with my little baby. they offer us babby box. the room so large. they upgrade our room to executive one. So cozy room. With superb delicious breakfast. And i Got with almost same price for 4 star from online. Highly recomend to stay here.

10 Claymore Road Singapore

Located in Orchard Road, Pan Pacific Orchard is within 2 miles (3 km) of popular attractions such as National Orchid Garden and Singapore Botanic Gardens. This 5-star hotel has 206 rooms and welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool. Also close to this Newton hotel are Chinatown Heritage Center and National Museum of Singapore.


Enjoy dining at one of 2 onsite restaurants including 10 at Claymore, which specializes in local and international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee.


All of Pan Pacific Orchard's 206 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free international calls, free long-distance calls, and free local calls are also available.

Property features

Guests of Pan Pacific Orchard enjoy a full-service spa, an outdoor pool, and a 24-hour fitness center. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Pacific Club, Club Room

King 1 | Twin 2 | Sleeps 2

Premium Room

King 1 | Twin 2 | Sleeps 4

Executive Room

King 1 | Twin 2 | Sleeps 2

Pacific Studio Room

King 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

87% of guests recommend this hotel

Total of 2070 reviews