Pan Pacific Orchard5.0 out of 5.0
Recent guest reviews
Returning to the Pan Pacific Orchard always feels like home - I have been here at least ten times over the years and still every stay is perfect with amazing service, delicious breakfast in the Pacific Club and the benefits for being a DISCOVERY Loyalty Black member have been very consistent.
I'll be brief. I had no major complaints. Needed a USA power plug at one stage. Had to ask for more milk and sugar in the room one day. There was a sewer smell coming from the washbasin drain when I ran the shower fist thing in the morning. On one morning when I showered at 08:30, the water was not hot. But whenever I had a complaint they fixed it promptly (when I told them). This hotel is not in the best shopping location, and was an uphill walk at times. Plenty of Ubers and Taxis around the area though.
This hotel is in a great location. Close for shopping and the MRT which is cheap and a easy way to get around Singapore. We found the staff to be very helpful and nothing was to much trouble. I did this holiday with friends and now I want to go back and visit again with my husband. I would not hesitate to use this hotel my next visit was very happy.
The hotel is one block from Orchard Road, the main shopping area in Singapore! Rooms were spacious with nice linens and other amenities. Our second stay included a wonderful breakfast with a huge variety of foods to choose from including many custom items. Very good fruit selection!
Ganesan, Ken, Roy, Krishnan, Max and Craig are the most generous and kind hearted members of the Pan Pacific Orchard team. Their care given to me after having sustain a traumatic accident in Singapore was second to none. Their generosity of spirit assisted in my recovery and their kindness towards myself and my husband during our extended stay in Singapore after my accident was an unforgettable experience. I wished to thank them for their great support which aided in my recovery. I have been staying at Pan Pacific Orchard for the past six years on a regular basis for work. The service is exceptional, the customer relations of all staff is examplary and I am made to feel so welcome each time I returned. I would highly recommend the Pan Pacific Orchard to business people and families as an exceptional hotel to stay in Singapore.
We had a wonderful stay at this hotel. The location was fabulous with easy access to many shopping outlets. The service & cleanliness was exceptional. We dined at 10 Claymore & also the lobby bar both of which were beyond expectations & great value. But most of all we enjoyed the use of the club pacific room which provided a quiet retreat from the hustle & bustle of a hotel & provided us with specialised refreshments & exceptional service from the staff who made you us feel valued. We will definitely stay here again.
We had an enjoyable staycation for our family. The room was big enough for our family and it was clean too. Great staff and great hotel. The location was also very good. It was within walking distance to shopping area as well as eateries.
I had a lovely time in Singapore thanks, in part to the great staff at the Pan Pacific Orchard. Good location for shopping in the malls. Friendly staff (Jessie greeted me at midnight when I arrived). The bell men where so polite and helpful getting me to wherever I needed to go. (Finding a cab, giving me directions to the Botanic Gardens, which are 15 minutes' walk from the hotel). There is a food market nearby.
The hotel is conveniently located and attractive. All the staff went out of their way to be helpful and made our stay special. Particular thanks to Ken, the club lounge manager, who surprised my husband with a cake for his birthday which was delivered to our room. I highly recommend the executive club room which comes with access to the club lounge as well free breakfast. Kenneth and Christina in the club lounge were excellent hosts. Would definitely stay here again next time we are in Singapore. Check in and out was speedy and efficient and we were offered early check in which was wonderful after a long and tiring flight.
Stupidly booked the wrong Pan Pacific for a conference that I was attending but was pleasantly surprised. Good hotel, great staff, prime location close to Orchard Road, MRT and everything was on pour doorstep. Staff exceeded my expectation on all levels, only down side was the pool but didn't use it much.
Located in Orchard Road, Pan Pacific Orchard is within 2 miles (3 km) of popular attractions such as National Orchid Garden and Singapore Botanic Gardens. This 5-star hotel has 206 rooms and welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool. Also close to this Newton hotel are Chinatown Heritage Center and National Museum of Singapore.
Enjoy dining at one of 2 onsite restaurants including 10 at Claymore, which specializes in local and international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee.
All of Pan Pacific Orchard's 206 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free international calls, free long-distance calls, and free local calls are also available.
Guests of Pan Pacific Orchard enjoy a full-service spa, an outdoor pool, and a 24-hour fitness center. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 2139 reviews