Skip to main content
Beginning of main content

Pan Pacific Orchard

5.0 out of 5.0

Recent guest reviews

Hosted a dinner here. I wasn't the easiest customer to deal with. Had to make many last minute changes. But the staff were really professional and assisted me with no complains. The service is oustanding. Hence, I held another dinner at the same location and no surprises there. Awesome service attitude. Good job to Jialer and Eechen for the assistance rendered during the 2 dinner.

Our stay at the Pan Pacific Orchard exceeded our expectations. Hotel staff were very friendly, polite and efficient. The suite corner room upgrade was an added perk. (It was Feb 14!) Our room was very clean room with all amenities including a useful mobile local phone. And yes, we had an extremely comfortable bed! We will definitely come back. Highly recommended!

An unusual title, but may assist the traveller in choosing a room. This hotel is excellent, location is away from the busy Orchard Road traffic but just 5 minutes walk from the shops and MRT. Staff are what make a hotel for me and this is no different attention to detail, it makes a difference. Now my only criticism the room doors slam shut to lock and guests are not considerate, this means that banging doors are heard and wake you. From the late night party go'er to the early riser business type. Get a room away from the lift's (elevators) as the pinging can also be heard. Other than that the gym is good and so is the breakfast.

The Pan Pacific Orchard is an understated gem one block off the busy Orchard Road precinct. From the moment we were greeted by the front door staff, the ease of check in, and the overall friendly staff, my husband had a delightful week in Singapore. I, on the other hand, spent the first night at the PPO and then 4 nights at Gleneagles Hospital. The staff at the PPO were so caring and concerned as I had to have emergency gallbladder surgery. Upon my return to the PPO, they accommodated me in every way possible making, what could have been a horror trip, into a pampered holiday.

Hotel Location: (3/10) Orchard locality but far from shopping malls and MRT station Rooms: (7/10) Property is old. But we stayed in the refurbished rooms. Room no #1601. Executive room but nothing special about the executive club. Service: (4/10) Poor service. Some staff were friendly though but most of the people working here are not happy with the employers. Interiors (6/10) Property maintenance is good. Amenties If you are an indian vegetarian avoid this place if you can't bear the smell of non-vegetarian food. The restaurant at the lobby smells day night.

We stayed at the Pan Pacific Orchard for the first time and enjoyed it fully. We particularly liked the following: 1) Great Breakfast buffet and lounge access for drinks 2) Luxurious and spacious rooms 3) Friendly staff throughout the hotel 4) Montreux Jazz Cafe is particularly nice for dinner with live music! 5) Excellent location, only 5 min. to Orchard Road for shopping

with 5 star facilties. come with my little baby. they offer us babby box. the room so large. they upgrade our room to executive one. So cozy room. With superb delicious breakfast. And i Got with almost same price for 4 star from online. Highly recomend to stay here.

Have been there countless times! In fact Pan Pacific Orchard has become synonymous with Singapore for us .... It's our Home in Singapore, where we go for our medical reviews. We look forward to going back to this hotel, where the crew always welcome us with open arms chanting "Welcome Home !". So I am really tempted to pen my thoughts again, and share our wonderful experiences in PP Orchard, through their personalised & professional service! My husband and I have been so well looked after by the staff members, the front desk, concierge, bell men, cleaners, technicians, Managers, housekeeping, Club lounge, Pacific lounge, restaurant, and others, that mere thanks would never suffice to express our gratitude as they strive to pay particular attention to our needs. The Club lounge Chefs and staff are fully aware of my husband's dietary restrictions, and make sure his meals are available for him. I will refrain from mentioning the names of every individual, as there might be inadvertent slips. THANKYOU DEAR PAN PACIFIC ORCHARD and our Angels!

First time staying in Singapore and my husband chose this hotel as he saw all the positive reviews and friends recommendations. First impression was good. Check in process was smooth and seamless done by front desk - Huda. She explained everything clearly about hotel facilities and entitlements. Room was spacious and clean. The hotel located near to all the malls and train station. Good services rendered by all the staffs especially front desk. I am going to recommend my families and friends to stay here in the future.

I visit the Pan Pacific Orchard for work very often. The atmosphere is professional and relaxed and perfect for a business catchup. Although the coffee can be expensive, I don't mind as the staff are amazing. In particular, I am regularly served by Hui Sien and I cannot fault her dedication in looking after myself and my clients. Thank you Pan Pacific Orchard and thank you Hui Sien for ensuring that I am able to impress my customers and win business.

10 Claymore Road Singapore

Located in Orchard Road, Pan Pacific Orchard is within 2 miles (3 km) of popular attractions such as National Orchid Garden and Singapore Botanic Gardens. This 5-star hotel has 206 rooms and welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool. Also close to this Newton hotel are Chinatown Heritage Center and National Museum of Singapore.


Enjoy dining at one of 2 onsite restaurants including 10 at Claymore, which specializes in local and international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee.


All of Pan Pacific Orchard's 206 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free international calls, free long-distance calls, and free local calls are also available.

Property features

Guests of Pan Pacific Orchard enjoy a full-service spa, an outdoor pool, and a 24-hour fitness center. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Pacific Club, Club Room

King 1 | Twin 2 | Sleeps 2

Premium Room

King 1 | Twin 2 | Sleeps 4

Executive Room

King 1 | Twin 2 | Sleeps 2

Pacific Studio Room

King 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

87% of guests recommend this hotel

Total of 2067 reviews