8/10 Good
Ken
Traveled with partner
Jan 11, 2026
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice hotel but not quite five star.
Well located for shopping. Staff were friendly.
North American and European business guests should be aware there is no dedicated business center. So if you are staying with your partner you will need to leave the room to do business in those time zones. There is an outdoor table at the lobby to work from but no privacy. Wifi supports videoconference calls. Also no cream for coffee at breakfast but lattes are available (it was explained to me that cream with coffee is not a cultural tradition so fair enough).
Brought these points up with manager who called and was empathic if not a little lost for words. After all, who would design a new hotel of this architectural calibre without a small space for a 24 hour business center?
Room is nicely appointed. Water in showers fluctuates hot and cold and then maintains temperature. This happened on one day out of three, so you may have better luck.
Beware of the first floor parkade access to Orchard Road. It is convenient, but the smell of rotten garbage once you exit to the Parkade is so overwhelming that we had to hold our breath as we walked to the road. You may want to stick to Claymore road next to the main entrance and simply walk down the sidewalk to avoid this.
Ken
Stayed 3 nights in Jan 2026
