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Pan Pacific Orchard

5.0 out of 5.0

Recent guest reviews

This hotel has a very good location close to all facilities. To arrive the hotel you are met of the smiling doorman John who knows the city well and very helpful. This is the hotel with the most friendly staff I travel to. They are very open and assisting.

We had a pleasant stay but was quite disappointed on the room cleanliness and that the safe deposit box was faulty. Staff were friendly and helpful especially John, the doorman. Location is good and within walking distance to Orchard Road.

Leading a tour group of 20 people can be a tense exercise but this hotel helped It is comfortable well maintained with good front of house and excellent wait staff The breakfast room is good and quality good value. The dinner buffet presented a very good range of choices for people of different tastes and diets. Don’t often spend seven nights in same hotel but enjoyed this one as well as using gym and pool.

Excellent elegant facilities, just walkind distance to best malls and a very good variety of dinner options. The bar at the hotel and the breakfast were excellent. Not too far away from the airport, tazxis were available all the time at very reasonable prices. Excellent for a business or pleasure.

good hotel with good rates and decent staff breakfast but nice but could be better if they have a good manager to take care of it as most of things were empty and needed to be asked to refill overall good

Recently stayed at the Pan Pacific whilst visiting Singapore on business. Hotel was well located to reach the attraction's and shops, as well as been close to where I had to go on business!!! Would recommend hotel to others but I believe the hotel is going to be demolished to be completely redone which is a shame, but testimony to Pan Pacific groups commitment to stay at the top.

My family, parents and relatives stayed here in March (3 rooms). In order to book rooms that are close together, the front desk staff upgraded the deluxe room to an executive room, and I paid a fee to be upgraded to a suite room. It turned out to be quite a good arrangement. Front desk staff was very patient and courteous. She also helped to arrange for a slice of birthday cake to be sent to my mum's room together with a personalized card. The hotel is slightly run down, but amenities are readily available. The service one hotline was hard to get through, so I had to call other help lines to ask for extra pillows etc, the staff were very obliging and helpful. We didn't get to utilize the lounge much as children below 12 yo are not allowed entry, this is quite a hassle for us who come as a family.

Hotel is great at all, location as well. Staff!!! No chance to meet such a customer oriented people. Rooms a re nice and clean most of the time. You can ask for taxi any time of the day and service of reception is perfect. Club near to the Hotel is great.

We reached the hotel at around 12pm and were told the room was not ready and we finally got to check in close to 1:30pm. The rooms were nice and well appointed thought did not come with all amenities expected from a five star property. The breakfast buffet is very average with very limited choices. On the plus side the service is nice and all our requests like extra water bottles were catered too promptly. Overall a decent stay.

I stayed here for the first time in 15 or so years, only because the usual was booked out. In short, this hotel has many problems. My room was on the top floor yet suffered from noise from the motors of the elevators. The bathroom stank of sewerage and the power had been cut off after I returned from dinner. Windows were not clean (grease marks), the toilet seat was broken and the bar closes at 11. Service for breakfast coffee etc., was slow. In short aside from a few nice staff and big rooms, there is not much going for it.

10 Claymore Road, Newton, Orchard Singapore

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Newton, Pan Pacific Orchard is within 2 miles (3 km) of popular attractions such as National Orchid Garden and Singapore Botanic Gardens. This 5-star hotel has 206 rooms and welcomes guests with 2 restaurants, an outdoor pool, and a 24-hour fitness center. Also close to this Singapore hotel are Chinatown Heritage Center and National Museum of Singapore.


Enjoy dining at one of 2 onsite restaurants including 10 at Claymore, which specializes in local and international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start your day off with breakfast, available for a fee.


All of Pan Pacific Orchard's 206 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free international calls, free long-distance calls, and free local calls are also available.

Property features

At Pan Pacific Orchard, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a sauna. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, 5 meeting rooms, and a conference center.

Room options

Pacific Club, Club Room

King 1 | Twin 2 | Sleeps 2

Premium Room

King 1 | Twin 2 | Sleeps 3

Executive Room

King 1 | Twin 2 | Sleeps 2

Pacific Studio Room

King 1 | Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

87.0% of guests recommend this hotel

Total of 2610 reviews