Pan Pacific Orchard5.0 out of 5.0
Recent guest reviews
Checked in at 1.45pm and was informed that the room will not be ready until 3pm. Went back and only managed to get a room at 3.30pm. Front desk staff needs improvement. Booked an executive room and it was quite spacious with nice comfy beds.
Located up behind Orchard road in a fairly quiet area. Check in was a little slow, but I was upgraded to a studio room, so no complaints. Stayed for two nights. The room is large and very comfortable, with a seating area separated from the bedroom by a swiveling tv. There is a large work desk with ample power outlets & a comfortable chair. A smartphone is provided in the room for use throughout your stay, including free calls to a number of countries. There was a large safe, coffee machine, bring board & iron. Four bottles of free drinking water were provided daily. Wifi was free & fast. The bed was very comfortable, & provided a great nights sleep. The bathroom is big & well laid out, with a walk in shower & separate tub. There is a good selection of food available from room service at standard hotel prices. The restaurant looked good & was always busy, but I chose to eat outside as there are an abundance of great eating options close to the hotel. The hotel has a pool but I didn't get to use it as it rained the entire time I was there. Check out was quick & efficient. I thought the hotel was great value for money, & the staff were wonderful. Would happily stay there again.
We were a large group girls (6). And with such a large group, the hotel responded incredibly well to our constant requests of more towels/water/dental kits/safety pins...etc. We had an incredibly comfortable stay, and would recommend the hotel to any of our friends who wants to visit Singapore
Coming off an early morning flight after no sleep for nearly 24 hours, I was like a bear with a sore head. I had booked a studio with twin beds for the previous night so we could go straight to sleep when we arrived. I booked through booking.com, specifically requesting twin beds, & had to repeat this request twice because it didn't show up on my booking.com record. Unfortunately when we arrived, we were told a twin bed studio would not be available till noon. I was very, very angry, having already paid for the room & specified twin beds well in advance. Your desk staff let us use an executive room while they tried to sort things out. They then upgraded us to the penthouse, where we were able to have a great rest. We were refreshed for our next flight, & our short visit was thoroughly enjoyable. I commend Pan Pacific Orchard staff on their tact & helpfulness in dealing with an exhausted, irate old customer who was just about ready to bite their heads off. Well handled all round.
Been here for 3 days before flew to Dubai. We was served by friendly staff and restaurants. Nothing much I can say because our stay was great. The good was fantastic and our room was on smoking floor. Overalls the stay was amazingly beautiful
Pan Pacific Orchard is a nice hotel with an exceptional staff... During my first night of the stay, unfortunately ended up in a dirty room with a dirty bed, a dirty bathrobe, and a partially used shaving kit on the vanity. While not insurmountable, after attempting to sleep for over an hour, the door-slamming, loud talking, and laughing in the hallway intensified, and I was forced to engage the customer service team after stepping out in the hallway and seeing the housekeeping team joking around in the room across the hall. After a bit of back-and-forth with the first front desk attendant, the shift manager, Ms. Vanessa, quickly took action and helped to facilitate a move to a quieter room. This was the first in a chain of delightful experiences with the Pan Pacific Orchard staff. The personnel who managed the breakfast buffet were extremely courteous -- including the chef who personally greeted me every morning and asked if there was anything he could prepare (definitely a first). The gentlemen who managed the concierge station were helpful with taxis and make pleasant small talk while waiting. The room was quite nice, very spacious, and the internet could handle emails, conference calls, and anything my work duties threw at it. The breakfast spread was extensive, and the dining area was unique and stylish. The room service meals were quick and very tasty. While a bit worried about the reputation of nearby establishments and how that could impact the stay at the hotel, they ended up being a non-event. Basically walk a block around them, and it's possible to end up right in the heart of all the amazing shopping Orchard Road has to offer. All in, the upfront housekeeping foibles were a weak link, but Ms. Vanessa and team and the subsequent experiences more than compensated for them. If you are thinking about trying out Pan Pacific Orchard, definitely give it a try.
when we arrived at the hotel we found that our daughter had upgraded us to "Pacific Club" which meant a really good spacious room and access to a special Clubroom with dining and drink privileges. Kenneth and Roy looked after us in this room and they were absolutely superb. They always stopped for a quick chat and were quick with a bit of advice on when and where to go. More importantly they made sure the glasses were never empty!!!!!
Our stay at Pan Pacific was really lovely and the staff were exceptional. Arjun in particular took the time to get to know my kids and was very accommodating to their needs, esp. my younger son who always wanted a banana and Arjun obliged. The food was also very good and they great if you want to make adjustments to food esp. when it comes to kids who have fussy eating habits.
My company choose the hotel I stayed in Singapore. The moment I arrived I was greeted by the manager at lobby with the her smile. The bellboy I think it's Indian who help me with my luggage and taxi to juroing east. I have free handy and no trouble for me to buy sim card. Maids was hard-working enough to clean my room. Overall I will get my company tobook his hotel for future visit.
I love how pleasant the staff to its guest. The hotel is very clean. You get value for the price you pay. Its very close to the shopping area. The room is very spacious and is very good for business travelers and family vacation. I highly recommend this hotel to other people who wants to stay in Singapore.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Newton, Pan Pacific Orchard is within 2 miles (3 km) of popular attractions such as National Orchid Garden and Singapore Botanic Gardens. This 5-star hotel has 206 rooms and welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool. Also close to this Singapore hotel are Chinatown Heritage Center and National Museum of Singapore.
Enjoy dining at one of 2 onsite restaurants including 10 at Claymore, which specializes in local and international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee.
All of Pan Pacific Orchard's 206 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free international calls, free long-distance calls, and free local calls are also available.
Guests of Pan Pacific Orchard enjoy a full-service spa, an outdoor pool, and a 24-hour fitness center. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 2413 reviews