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Mandarin Orchard Singapore

5.0 out of 5.0

Recent guest reviews

Great set up for business and things to do. WiFi works well regardless of what speed they say your getting.

The location of the hotel could not be any better, right in the heart of Orchard Road. In addition the hotel staff was always willing to help out with any requests that we had, and did it with a smile. Security appears to be very good, and access to a particular floor was limited to the guests staying on that particular floor. Furniture in our room was a little dated, but still functional. More modern furnished rooms are available at a higher cost. Overall a very good experience, and we will definitely stay at the Mandarin Orchard Hotel the next time we are in Singapore again.

This was one of the best hotels i have ever stayed in. They give you a free google phone to make as many international calls as we wanted (seriously no extra charge). Helps you navigate the city a little better as well with the free data as well. The Pharoh shower heads in our bathroom were amazing. Its like...having 6 showers hitting you all at once. One from the top, and 5 in front of you. We arrived at the hotel around 6am and naturally the room wouldnt be available until 2pm however they did offer us an upgrade for about an extra 30$ a day more whereas we could check into that room right away and we got a good "morning sleep" The hotel restaurant was also really good. A good time to eat breakfast is 7am, when nobody is there. Around 8:30-9, the line to get a table is long and you have people trying to toast their chocolate donuts whereas the sign says sliced bread only. Seriously though, an amazing hotel.

The condition of my room doesn't deserve a 5 star. I shouldn't accept the room but after a long day of traveling and my luggage.s were delivered to my room. The room is so run down. Every time I turn on the facet I hear the loud noise of water going down . It's so annoying. I can't believe this happy at a 5 star hotel. I better off stay at the holiday inn express down the street.

I checked in at 0130 after a long flight and was pleased by the hospitality of the front desk. They even upgraded my room as well for free without me asking. The facility and my room were clean and the staff was extremely helpful. The room included a cell phone for use that had apps on it that would show you places to eat and of interest. The phone also provided free unlimited intentional calls to a host of countries; so that was useful. The only negative, and it's more of a personal quirk, is that the TV in my room was not visible from my bed; I simply turned the armoire around.

Front office was a disaster. Rest of the stay was good

The check in staff and concierge was extremely well trained and efficient in carrying out their duties in serving clients like me. I have nothing but good memories on our stay.

2nd trip in sg. near shopping and food. the bellman was nice. cable channels have so much to choose from. walking distance to most shopping places. even the bus and train were walking distance

My mom was very happy to have stayed in Mandarin Orchard. Good, good location, Nice bedroom, nice people! Hope to be there again soon :)

Excellent location and service. Hotel is dated, but clean. Breakfast options are fine, but not premium quality for 5* hotel.

great. Booking receipt did not show breakfast, though it was advertised.

location in the center of the city, but service is lacking and not attentive as there are simply too busy, too many people buzzing around

My wife and I enjoyed our stay here. The location is great, the room was spacious and clean, and the staff was friendly. There was some confusion with our credit card hold for incidentals, but it was eventually resolved. Laundry prices are unreasonably high, so I would try to avoid doing laundry here if possible. I highly recommend this hotel.

The Mandarine Orchard is located right in the middle of all the shopping on Orchard street. Many places to eat and shop all along Orchard. I recommend the $1.00 ice cream sold by the vendor out on Orchard every evening. No problems at all with the hotel room, staff or anything else. We will be going back soon and hope to stay at the Mandarine again if any rooms are available.

Good location if you want to shop for the high end couture lines. Short walk to other shopping centers. Unfortunately, our room was in need of repaired, which they completed at our request; plus the bathroom is filled with mold. They didn't tell us at check-in that you need to insert your key in the slot just inside the door to activate the lights and air conditioning in the room. The breakfast buffet is large and varied, but the atmosphere is that of a cafeteria...noisy and very busy. The 'free tour' is for 1-hour and not near the hotel.

I stayed in Mandarin Orchard during the holidays. Even though I had booked this hotel a few months ago, my request was not accepted at all. First, I wanted a non-smoking room, yet I had to stay one night in a smoking room. They said it is fully booked, but I don't think "non smoking" request was not like difficult one they could offer. The quality of amenities is not even 4-star, and the breakfast service was not good. The only good thing about this hotel is the location. Nearby the metro and Paragon/Takashimaya malls are right next to this hotel.

Location is perfect on Orchard street. The hotel 5th floor (registration level) dining on a scale of #1-5 is a #2. Could be higher quality of food and cleaner. Skip eating at the hotel, with 2-3 min walk there is much better food. The gym is OK, not great. Has the basics to get your through. They need to turn the AC on in the workout area. The lobby could use new carpet and should be much nice to be considered a 5 start hotel. Shoppingis outstanding. Can show up with nothing and have a full wardrobe in 60min of top names fashion names. Actually, it is so good, leave all your clothes behind. Do not pack anything and just buy all new clothes there. Undergarments, shoes, socks, suits, slacks, jeans and so on.... Overall, I would highly recommend it, just skip the dining.

Our experience at this hotel was overall very lovely. The hotel is well-located in the center of the action, but the rooms only begin on the 5th or 6th floor, and from our 36th floor room, we could not hear the street noise. The hotel lobby and rooms are beautiful. The staff was very friendly and helpful. We did have some reservations about the room. The room was very attractive and very clean, but there was a lack of thought about its design. The toilet was high. The room did not have a stall shower and climbing into and out of the relatively high tub was not pleasant. In addition, although there was in room complimentary internet, there were no outlets near the desk and the only 2 outlets were located on the shelf for the kettle- an area too small to accommodate even an iPad) and about 6 inches from the floor on the wall, necessitating me and my husband to sit on the floor to use the internet. Most people with portable devices will not have them fully charged upon arrival in the hotel, so I imagine this would be a problem for other people as well. As I said, overall, the hotel was beautiful. Paying attention to comfort in the those areas would make it even a better experience for guests.

My husband and I stayed there for two days while on our honemoon and it was really great. The hotel is close to the main shopping street and MRT so you can get around pretty easy. The rooms are clean and nice. There are a couple of cute things they did that we really loved: when we walked in our room and turned on the TV, it had a welcome message with my name; and after we left our stuff and went out to, when we came back they had left a cake saying "Congratulations" in our rooom. Very, very good experience.

The hotel is as convenient location at the Orchard road. Hotel room is clean and staff are polite.

Room options

Superior Deluxe Room

King 1 | Twin 2 | Sleeps 3

Meritus Club Room

King 1 | Twin 2 | Sleeps 3

Meritus Club Premier

King 1 | Twin 2 | Sleeps 3

Suite (Regency)

King 1 | Sleeps 3

Guest reviews for Mandarin Orchard Singapore

Everyone (4) Couples (18) Business (11) Family (16) Friends (6) Other (4)
5

right in the middle of all the action

Business Travelers

Great set up for business and things to do. WiFi works well regardless of what speed they say your getting.

By , from Los Angeles on Sep 20, 2017

Review comment responded on Sep 22, 2017

Dear Larry Thank you for your wonderful 5-star review of Mandarin Orchard Singapore! We are pleased to hear you found the hotel conveniently located for the best shopping and dining experience in the city centre. It is most lovely to hear from guests like yourself how much you had enjoyed your recent experience with us and especially conducive for business purposes. Guests are always our priority and we always put guests at the centre of everything we do. Thank you again for your assurance in Mandarin Orchard Singapore; we look forward to have the pleasure of welcoming you back again. Yours sincerely Danny Wong - Hotel Manager

5

excellent location and outstanding staff.

Everyone

The location of the hotel could not be any better, right in the heart of Orchard Road. In addition the hotel staff was always willing to help out with any requests that we had, and did it with a smile. Security appears to be very good, and access to a particular floor was limited to the guests staying on that particular floor. Furniture in our room was a little dated, but still functional. More modern furnished rooms are available at a higher cost. Overall a very good experience, and we will definitely stay at the Mandarin Orchard Hotel the next time we are in Singapore again.

By , from Huntington Beach, CA on Sep 17, 2017

Review comment responded on Sep 19, 2017

Dear Gwan Thank you for your 5-star review of Mandarin Orchard Singapore! We are most pleased to hear of the warm traditional Asian hospitality rendered to you. Your kind review has strengthened the team in continuing to serve the Meritus Way which the hotel is reputed for. Thank you again for your continued trust in us and we look forward to having you stay again when you next travel to Singapore. Yours sincerely Danny Wong - Hotel Manager

5

one of the best hotels i have ever stayed in

Everyone

This was one of the best hotels i have ever stayed in. They give you a free google phone to make as many international calls as we wanted (seriously no extra charge). Helps you navigate the city a little better as well with the free data as well. The Pharoh shower heads in our bathroom were amazing. Its like...having 6 showers hitting you all at once. One from the top, and 5 in front of you. We arrived at the hotel around 6am and naturally the room wouldnt be available until 2pm however they did offer us an upgrade for about an extra 30$ a day more whereas we could check into that room right away and we got a good "morning sleep" The hotel restaurant was also really good. A good time to eat breakfast is 7am, when nobody is there. Around 8:30-9, the line to get a table is long and you have people trying to toast their chocolate donuts whereas the sign says sliced bread only. Seriously though, an amazing hotel.

By , from Beijing on Feb 5, 2017

Review comment responded on Feb 14, 2017

Dear Kyle, Thank you for your amazing 5-star comprehensive review of the Mandarin Orchard Singapore! It truly is wonderful to know that you find our hotel conducive and your expectations were met in every aspect, especially at breakfast, bathroom, and the complimentary smartphone. If there is anything you find is missing, please do not hesitate to ask and we will do our best to accommodate you. We are pleased to share that Handy, a smartphone solution is our new addition. It provides registered hotel guests complimentary access to unlimited 4G data, local and international calls, online city guides and ticket bookings to Singapore's places of interest at their fingertips. Thank you for again for your assurance in Mandarin Orchard Singapore and we look forward to your future visits to us when you travel, for business or leisure. Yours sincerely, Danny Wong - Hotel Manager

2

the location of the hotel is great.

Everyone

The condition of my room doesn't deserve a 5 star. I shouldn't accept the room but after a long day of traveling and my luggage.s were delivered to my room. The room is so run down. Every time I turn on the facet I hear the loud noise of water going down . It's so annoying. I can't believe this happy at a 5 star hotel. I better off stay at the holiday inn express down the street.

By , from san francisco on Nov 30, 2016

5

good hotel, good location

Everyone

I checked in at 0130 after a long flight and was pleased by the hospitality of the front desk. They even upgraded my room as well for free without me asking. The facility and my room were clean and the staff was extremely helpful. The room included a cell phone for use that had apps on it that would show you places to eat and of interest. The phone also provided free unlimited intentional calls to a host of countries; so that was useful. The only negative, and it's more of a personal quirk, is that the TV in my room was not visible from my bed; I simply turned the armoire around.

By , from Houston, TX on Jul 15, 2016

3

good

Couples

Front office was a disaster. Rest of the stay was good

By on Dec 6, 2015

4

awesome trip

Couples

The check in staff and concierge was extremely well trained and efficient in carrying out their duties in serving clients like me. I have nothing but good memories on our stay.

By on Nov 6, 2015

5

couple getaway!

Couples

2nd trip in sg. near shopping and food. the bellman was nice. cable channels have so much to choose from. walking distance to most shopping places. even the bus and train were walking distance

By on Aug 1, 2015

5

awsome trip

Families

My mom was very happy to have stayed in Mandarin Orchard. Good, good location, Nice bedroom, nice people! Hope to be there again soon :)

By on Jul 10, 2015

4

good short business trip

BusinessTravelers

Excellent location and service. Hotel is dated, but clean. Breakfast options are fine, but not premium quality for 5* hotel.

By on Feb 18, 2015