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JEN Singapore Orchardgateway by Shangri-La

4.0 star property

Choose dates to view prices

Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board
City view
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
277 Orchard Road, Singapore, 238858
  • Place, Orchard Central
    ‪1 min walk‬
  • Place, Orchard Road
    ‪2 min walk‬
  • Place, ION Orchard
    ‪10 min walk‬
  • Airport, Singapore (SIN-Changi)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(13 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(72 reviews)
  • City view
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(68 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room, City View

8.6 out of 10
Excellent
(17 reviews)
  • City view
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

8.8 out of 10
Excellent
(25 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Singapore

Located in Orchard, JEN Singapore Orchardgateway by Shangri-La is adjacent to Orchard Central and within a mile (2 km) of other popular sights like National Museum of Singapore. This 4-star hotel has 499 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi. It's connected to a shopping center in central Singapore and also close to Peranakan Museum.

What's nearby

  • Orchard Central - 1 min walk - 0.1 miles
  • Orchard Road - 2 min walk - 0.1 miles
  • Plaza Singapura - 7 min walk - 0.4 miles
  • ION Orchard - 10 min walk - 0.6 miles
  • National Museum of Singapore - 15 min walk - 0.8 miles

Getting around

  • Somerset Station - 1 min walk
  • Kempas Baru Station - 33 min drive
  • Singapore Changi Airport (SIN) - 29 min drive

Restaurants

  • ‪Heytea - ‬3 min walk
  • ‪Guzman y Gomez - ‬2 min walk
  • ‪Tsuta - ‬3 min walk
  • ‪Saizeriya Ristorante E Caffe - ‬1 min walk
  • ‪Kanshoku Ramen Bar - ‬1 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

At JEN Singapore Orchardgateway by Shangri-La, guests enjoy features like an outdoor pool, a 24-hour gym, and a rooftop terrace. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and concierge services. Additional amenities include free WiFi in public areas, a hot tub, and meeting rooms.
Guests can expect free WiFi and 40-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Coffee makers, free local calls, and laptop-compatible safes are also standard.
An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for SGD 107.91 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:30 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

Frequently asked questions

Are free cancellation options available at JEN Singapore Orchardgateway by Shangri-La?

JEN Singapore Orchardgateway by Shangri-La provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at JEN Singapore Orchardgateway by Shangri-La?

As of Mar 13, 2026, prices found for a 1-night stay for 2 adults at JEN Singapore Orchardgateway by Shangri-La on Mar 17, 2026 start from $230, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around JEN Singapore Orchardgateway by Shangri-La?

This hotel is situated in Orchard within a short 5-minute walk of Orchard Road and also 11 minutes on foot from ION Orchard. You'll also find Marina Bay Sands Casino and Universal Studios Singapore within a short drive.

Will I be able to park at JEN Singapore Orchardgateway by Shangri-La?

Yes, self parking is offered for free at the hotel.

Does JEN Singapore Orchardgateway by Shangri-La feature a casino?

No, JEN Singapore Orchardgateway by Shangri-La doesn't have a casino.

Is there an indoor pool at JEN Singapore Orchardgateway by Shangri-La?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 6:00 AM and 10:30 PM.

Is JEN Singapore Orchardgateway by Shangri-La a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a poolside restaurant.

Does JEN Singapore Orchardgateway by Shangri-La have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does JEN Singapore Orchardgateway by Shangri-La have a restaurant with a breakfast menu?

Yes, JEN Singapore Orchardgateway by Shangri-La serves buffet breakfast for a surcharge each morning at Makan at Jen.

Does JEN Singapore Orchardgateway by Shangri-La allow pets to stay for free?

No, pets and service animals aren't allowed at JEN Singapore Orchardgateway by Shangri-La.

Does JEN Singapore Orchardgateway by Shangri-La have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to JEN Singapore Orchardgateway by Shangri-La?

The closest major airport to JEN Singapore Orchardgateway by Shangri-La is Seletar Airport (XSP), which is 10 mi away (23 minutes by car). Another top airport is Singapore Changi Airport (SIN), which is located 14.8 mi away (29-minute drive).

Are there rooms with balconies that I can book at JEN Singapore Orchardgateway by Shangri-La?

No, you won't find guestrooms with balconies at JEN Singapore Orchardgateway by Shangri-La.

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 776 out of 1146 reviews
Rating 8 - Good. 282 out of 1146 reviews
Rating 6 - Okay. 60 out of 1146 reviews
Rating 4 - Poor. 13 out of 1146 reviews
Rating 2 - Terrible. 15 out of 1146 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Lai Leng

Stayed 1 night in Dec 2025

10/10 Excellent

KA YEE

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 3 nights in Dec 2025

10/10 Excellent

Lidia

Traveled with group
Liked: Cleanliness, staff & service, amenities
Very nice hotel in a great location. Great customer service, very nice staff and very good breakfast.
Stayed 3 nights in Dec 2025

10/10 Excellent

Huma

Stayed 4 nights in Dec 2025

10/10 Excellent

Choo

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything in this hotel was great. We stay at the family deluxe room and it was really big. The location is excellent for food and shopping. The breakfast was great and the staffs was well-organised to bring guest to the table. Overall this is a excellent hotel and I will definitely recommend you to stay here.
Stayed 2 nights in Dec 2025

10/10 Excellent

Luis Manuel

Business traveler
Liked: Cleanliness, staff & service, amenities
Clean, location
Stayed 2 nights in Dec 2025

8/10 Good

Richard

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Clean room, location is wonderful. Staff were great
Stayed 3 nights in Dec 2025

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room. Great location. Walkable. Lovely outdoor rooftop pool.
Stayed 2 nights in Dec 2025

10/10 Excellent

Yegisabet

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel Ang great views.
Stayed 3 nights in Dec 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities
Clean room, friendly staff. Breakfast options could be improved. Pool bar menu a bit pricey - drinks had more ice than alcohol.
Stayed 3 nights in Nov 2025

8/10 Good

DAVID

Liked: Cleanliness, room comfort
19th floor lounge nice
Stayed 4 nights in Nov 2025

10/10 Excellent

David, Port Washington

Stayed 2 nights in Dec 2025

10/10 Excellent

Bret

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and very clean. Pool area was super, friendly staff good drinks and great views of the city. Great location as it’s very close to everything. I will stay here again for sure. Bret
Stayed 8 nights in Nov 2025

10/10 Excellent

Cornel, Phoenix

Stayed 5 nights in Nov 2025

10/10 Excellent

Mikyong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gen is Gem in Singapore. Shopping to orchard street is unbelievable experience, hotel staff service is hospitable and accommodating. Throughly enjoyed staying in Jen.
Stayed 4 nights in Oct 2025

10/10 Excellent

Frank

Stayed 5 nights in Nov 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

Fiona

Traveled with group
Liked: Cleanliness, staff & service, amenities
Love Jen. Have stayed 3 times now and will stay again!
Stayed 8 nights in Nov 2025

10/10 Excellent

Raymond, Redwood City

Liked: Cleanliness, staff & service, property conditions & facilities
vERY CLEAN ROOM WITH SPECTACULAR ROOFTOP SWIMMING POOL WITH VIEWS AND LEISURE AREA
Stayed 1 night in Nov 2025

8/10 Good

Suk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

Ka Hoo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is great and the staff is super friendly
Stayed 4 nights in Nov 2025

10/10 Excellent

adrian

Liked: Cleanliness, amenities, property conditions & facilities
Slick service, great breakfast and well located
Stayed 3 nights in Nov 2025

10/10 Excellent

Nina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was incredible, We arrived late and had a nice easy check in. Mentioned that we had an early flight the next day so they had a packed breakfast for us to take with us in the cab along with a coffee! Amazing experience! Thank you.
Stayed 1 night in Nov 2025

10/10 Excellent

Aayesha Anil

Liked: Cleanliness, staff & service, amenities
Nice sturdy bed and views
Stayed 4 nights in Nov 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities
Great comfortable bed, great location, great pool area and fantastic staff! Couldn’t fault this hotel! Absolutely amazing!!
Stayed 2 nights in Nov 2025

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