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JEN Singapore Orchardgateway by Shangri-La

4.0 star property
Central Singapore hotel connected to a shopping center, steps from Orchard Central

Choose dates to view prices

Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Outdoor pool, open 6:00 AM to 10:30 PM, free cabanas, pool umbrellas
In-room safe, desk, blackout drapes, iron/ironing board
Outdoor pool, open 6:00 AM to 10:30 PM, free cabanas, pool umbrellas
In-room safe, desk, blackout drapes, iron/ironing board
Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Room service

Explore the area

View in a map
277 Orchard Road, Singapore, 238858
  • Place, Orchard Central
    ‪1 min walk‬
  • Place, Orchard Road
    ‪2 min walk‬
  • Place, National Museum of Singapore
    ‪15 min walk‬
  • Airport, Singapore (SIN-Changi)
    ‪26 min drive‬

Room options

View all photos for Club Deluxe Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room

  • Sleeps 3

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(12 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(70 reviews)
  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(59 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 592 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room, City View

8.6 out of 10
Excellent
(16 reviews)
  • 291 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

8.8 out of 10
Excellent
(21 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Family Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Family Room

  • Sleeps 3

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Superior king Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior king Room

  • Sleeps 2

View all photos for Deluxe twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe twin Room

  • Sleeps 2

View all photos for Deluxe King Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe King Room

  • Sleeps 3

View all photos for Superior City View twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View twin Room

  • Sleeps 2

View all photos for Superior City View king Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View king Room

  • Sleeps 2

View all photos for Club twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club twin Room

  • Sleeps 2

View all photos for Club king Room

In-room safe, desk, blackout drapes, iron/ironing board

Club king Room

  • Sleeps 2

View all photos for Club Panorama twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Panorama twin Room

  • Sleeps 2

View all photos for Club Panorama king Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Panorama king Room

  • Sleeps 3

View all photos for Superior Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room

  • Sleeps 2

View all photos for Deluxe Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room

  • Sleeps 3

View all photos for Superior City View Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View Room

  • Sleeps 2

View all photos for Club Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Room

  • Sleeps 2

View all photos for Club Panorama Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Panorama Room

  • Sleeps 2

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About the neighborhood

Singapore

Located in Orchard, JEN Singapore Orchardgateway by Shangri-La is adjacent to Orchard Central and within a mile (2 km) of other popular sights like National Museum of Singapore. This 4-star hotel has 499 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi. It's connected to a shopping center in central Singapore and also close to Peranakan Museum.

What's nearby

  • Orchard Central - 1 min walk - 0.1 miles
  • Orchard Road - 2 min walk - 0.1 miles
  • ION Orchard - 10 min walk - 0.6 miles
  • Robertson Quay - 12 min walk - 0.7 miles
  • National Museum of Singapore - 15 min walk - 0.8 miles

Getting around

  • Somerset Station - 1 min walk
  • Kempas Baru Station - 33 min drive
  • Singapore Changi Airport (SIN) - 29 min drive

Restaurants

  • ‪Heytea - ‬3 min walk
  • ‪Saizeriya Ristorante E Caffe - ‬1 min walk
  • ‪Tsuta - ‬3 min walk
  • ‪D'life Orchard Gateway - ‬1 min walk
  • ‪Coffeesmith - ‬1 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

Central Singapore hotel connected to a shopping center, steps from Orchard Central
At JEN Singapore Orchardgateway by Shangri-La, guests enjoy features like an outdoor pool, a 24-hour gym, and a rooftop terrace. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and concierge services. Additional amenities include free WiFi in public areas, a hot tub, and meeting rooms.
Guests can expect free WiFi and 40-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Coffee makers, free local calls, and laptop-compatible safes are also standard.
An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for SGD 107.91 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:30 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

Frequently asked questions

Are free cancellation options available at JEN Singapore Orchardgateway by Shangri-La?

JEN Singapore Orchardgateway by Shangri-La provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at JEN Singapore Orchardgateway by Shangri-La?

As of Dec 1, 2025, prices found for a 1-night stay for 2 adults at JEN Singapore Orchardgateway by Shangri-La on Dec 5, 2025 start from $192.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around JEN Singapore Orchardgateway by Shangri-La?

This hotel is situated in Orchard within a short 5-minute walk of Orchard Road and also 20 minutes on foot from Bugis Street Shopping District. You'll also find Marina Bay Sands Casino and Gardens by the Bay within a short drive.

Is parking available on site at JEN Singapore Orchardgateway by Shangri-La?

Yes, self parking is offered for free at the hotel.

Does JEN Singapore Orchardgateway by Shangri-La feature a casino?

No, JEN Singapore Orchardgateway by Shangri-La doesn't have a casino.

Is there an indoor pool at JEN Singapore Orchardgateway by Shangri-La?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 6:00 AM and 10:30 PM.

Is JEN Singapore Orchardgateway by Shangri-La a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a poolside restaurant.

Does JEN Singapore Orchardgateway by Shangri-La have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does JEN Singapore Orchardgateway by Shangri-La have a restaurant with a breakfast menu?

Yes, JEN Singapore Orchardgateway by Shangri-La serves buffet breakfast for a surcharge each morning at Makan at Jen.

Does JEN Singapore Orchardgateway by Shangri-La allow pets to stay for free?

No, pets and service animals aren't allowed at JEN Singapore Orchardgateway by Shangri-La.

Does JEN Singapore Orchardgateway by Shangri-La have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to JEN Singapore Orchardgateway by Shangri-La?

The closest major airport to JEN Singapore Orchardgateway by Shangri-La is Seletar Airport (XSP), which is 10 mi away (23 minutes by car). Another top airport is Singapore Changi Airport (SIN), which is located 14.8 mi away (29-minute drive).

Are there rooms with balconies at JEN Singapore Orchardgateway by Shangri-La?

No, at JEN Singapore Orchardgateway by Shangri-La, there aren't any guestrooms that list a balcony.

Reviews

JEN Singapore Orchardgateway by Shangri-La Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 748 out of 1117 reviews
Rating 8 - Good. 274 out of 1117 reviews
Rating 6 - Okay. 62 out of 1117 reviews
Rating 4 - Poor. 16 out of 1117 reviews
Rating 2 - Terrible. 17 out of 1117 reviews

Reviews

10/10 Excellent

Foo Bang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Strategic location

Great location, above shops and mrt station. Comfortable stay. Nice pool.
Stayed 1 night in Aug 2025

10/10 Excellent

Joyce

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Yihyi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in the city

I was there with my 7yo for a week. It was our second stay with Jen Orchard Gateway. We love everything about the hotel. From the great location with direct access to MRT, lovely staff, nice breakfast buffet, well designed room, nice swimming pool with pool side lounge. Everything is clean and well maintained. Would love to stay with the hotel again.
Stayed 7 nights in Aug 2025

6/10 Okay

Yee Yin

Liked: Cleanliness, property conditions & facilities, room comfort

Great location

Room is clean and bright. Not much of a view for my room. Separate toilet and shower cubicle. Have to wear your clothes outside so not much privacy if not alone
Stayed 1 night in Aug 2025

10/10 Excellent

Andi Vany

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Puneet

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

darren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Les

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our overall stay was magical! Special thanks to Rebecca, who ensured our stay was extra special!
Stayed 2 nights in Aug 2025

10/10 Excellent

Nola

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facilities and very convenient to shopping and MRT
Stayed 4 nights in Aug 2025

8/10 Good

Lai Leng

Stayed 1 night in Aug 2025

10/10 Excellent

Jacqueline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My fav hotel in Singapore

Fantastic quiet rooms. Well located to grab things from 7 Eleven or the other many stores downstairs. Beautiful rooftop pool too.
Stayed 2 nights in Jul 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

peata

Stayed 3 nights in Jul 2025

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located city hotel with rooftop pool

Great location right in the heart of a shopping district. Room was practical for a city hotel with a comfortable bed, not much privacy in the frosted glass bathroom. Rooftop pool was a huge benefit and turned out to a good vantage point to watch the fireworks. They were also really flexible at check out, allowing us to use the pool and shower facilities before our evening flight.
Stayed 3 nights in Jul 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jen’s a little magic in the centre of Singapore

Jen’s by Shangri-La is wonderful place to stay, so close to shops and transport. It makes getting around Singapore a breeze. All the shops and I mean shopping centres are world class as are the amazing brands and experiences. The rooftop bar is a let down, which is really disappointing when the view across to Marina Bay Sands is awe inspiring
Stayed 4 nights in Jul 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in the shopping area of Singapore. MRT right next door making it easy to get around. Friendly staff and wide range of food options for the breakfast.
Stayed 3 nights in Jul 2025

10/10 Excellent

Grandage Family

Liked: Cleanliness, staff & service, property conditions & facilities
Great location so close to MRT
Stayed 4 nights in Jul 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location. Clever use of space. Clean and functional.
Stayed 4 nights in Jul 2025

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is fantastic with the Somerset MRT station below, staff welcomed us in the morning when we arrived from the airport and stored our luggage and allowed us to access the pool and shower facilities early which was convenient. Breakfast options are excellent
Stayed 1 night in Jul 2025

10/10 Excellent

Chi Fung

Stayed 3 nights in Jul 2025

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in a convenient location. Breakfast was good, room basic but very clean and tidy
Stayed 1 night in Jul 2025

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

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