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JEN Singapore Orchardgateway by Shangri-La

4.0 star property
Hotel connected to a shopping center in Singapore with free parking

Choose dates to view prices

Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
City view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
277 Orchard Road, Singapore, 238858
  • Place, Orchard Central
    ‪1 min walk‬
  • Place, Orchard Road
    ‪2 min walk‬
  • Place, National Museum of Singapore
    ‪15 min walk‬
  • Airport, Singapore (SIN-Changi)
    ‪25 min drive‬

Room options

View all photos for Club Deluxe Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room

  • Sleeps 3

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(13 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(72 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(65 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed
  • City view

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room, City View

8.6 out of 10
Excellent
(16 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • City view

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

9.0 out of 10
Wonderful
(22 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Family Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Family Room

  • Sleeps 3

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Superior king Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior king Room

  • Sleeps 2

View all photos for Deluxe twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe twin Room

  • Sleeps 2

View all photos for Deluxe King Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe King Room

  • Sleeps 3

View all photos for Superior City View twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View twin Room

  • Sleeps 2

View all photos for Superior City View king Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View king Room

  • Sleeps 2

View all photos for Club Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Twin Room

  • Sleeps 2

View all photos for Club King Room

In-room safe, desk, blackout drapes, iron/ironing board

Club King Room

  • Sleeps 2

View all photos for Club Panorama twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Panorama twin Room

  • Sleeps 2

View all photos for Club Panorama king Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Panorama king Room

  • Sleeps 3

View all photos for Superior Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room

  • Sleeps 2

View all photos for Deluxe Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room

  • Sleeps 3

View all photos for Superior City View Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View Room

  • Sleeps 2

View all photos for Club Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Room

  • Sleeps 2

View all photos for Club Panorama Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Panorama Room

  • Sleeps 2

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Front of property - evening/night

JEN Singapore Tanglin by Shangri-La

Orchard
  • Pool
  • Hot tub
  • Kids pool
  • Parking included
9.0 out of 10, Wonderful, 1,010 reviews
$168 nightly
The price is $183
Feb 23 - Feb 24
Total with taxes and fees
JEN Singapore Tanglin by Shangri-La

About the neighborhood

Singapore

Located in Orchard, JEN Singapore Orchardgateway by Shangri-La is adjacent to Orchard Central and within a mile (2 km) of other popular sights like National Museum of Singapore. This 4-star hotel has 499 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi. It's connected to a shopping center in central Singapore and also close to Peranakan Museum.

What's nearby

  • Orchard Central - 1 min walk - 0.1 miles
  • Orchard Road - 2 min walk - 0.1 miles
  • ION Orchard - 10 min walk - 0.6 miles
  • Robertson Quay - 12 min walk - 0.7 miles
  • National Museum of Singapore - 15 min walk - 0.8 miles

Getting around

  • Somerset Station - 1 min walk
  • Kempas Baru Station - 33 min drive
  • Singapore Changi Airport (SIN) - 29 min drive

Restaurants

  • ‪Heytea - ‬3 min walk
  • ‪Saizeriya Ristorante E Caffe - ‬1 min walk
  • ‪Guzman y Gomez - ‬2 min walk
  • ‪Tsuta - ‬3 min walk
  • ‪Kanshoku Ramen Bar - ‬1 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

Hotel connected to a shopping center in Singapore with free parking
At JEN Singapore Orchardgateway by Shangri-La, guests enjoy features like an outdoor pool, a 24-hour gym, and a rooftop terrace. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include free WiFi in public areas, a hot tub, and meeting rooms.
Guests can expect free WiFi and 40-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Coffee makers, free local calls, and laptop-compatible safes are also standard.
An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Front of property - evening/night
JEN Singapore Tanglin by Shangri-La
  • Pool
  • Hot tub
  • Kids pool
  • Parking included
9.0 out of 10, Wonderful, 1,010 reviews
$168 nightly
The price is $183
Feb 23 - Feb 24
Total with taxes and fees
JEN Singapore Tanglin by Shangri-La

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for SGD 107.91 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:30 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

Frequently asked questions

Are free cancellation options available at JEN Singapore Orchardgateway by Shangri-La?

JEN Singapore Orchardgateway by Shangri-La provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at JEN Singapore Orchardgateway by Shangri-La?

As of Jan 23, 2026, prices found for a 1-night stay for 2 adults at JEN Singapore Orchardgateway by Shangri-La on Feb 22, 2026 start from $195.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around JEN Singapore Orchardgateway by Shangri-La?

This hotel is situated in Orchard within a short 5-minute walk of Orchard Road and also 20 minutes on foot from Bugis Street Shopping District. You'll also find Marina Bay Sands Casino and Gardens by the Bay within a short drive.

Is parking available on site at JEN Singapore Orchardgateway by Shangri-La?

Yes, self parking is offered for free at the hotel.

Does JEN Singapore Orchardgateway by Shangri-La feature a casino?

No, JEN Singapore Orchardgateway by Shangri-La doesn't have a casino.

Is there an indoor pool at JEN Singapore Orchardgateway by Shangri-La?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 6:00 AM and 10:30 PM.

What amenities will couples enjoy at JEN Singapore Orchardgateway by Shangri-La?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a poolside restaurant.

Are there hot tubs at JEN Singapore Orchardgateway by Shangri-La?

Yes, this hotel has a spa tub.

Does JEN Singapore Orchardgateway by Shangri-La have a restaurant with a breakfast menu?

Yes, JEN Singapore Orchardgateway by Shangri-La serves buffet breakfast for a surcharge each morning at Makan at Jen.

Does JEN Singapore Orchardgateway by Shangri-La allow pets to stay for free?

No, pets and service animals aren't allowed at JEN Singapore Orchardgateway by Shangri-La.

Are there connecting rooms at JEN Singapore Orchardgateway by Shangri-La?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to JEN Singapore Orchardgateway by Shangri-La?

The closest major airport to JEN Singapore Orchardgateway by Shangri-La is Seletar Airport (XSP), which is 10 mi away (23 minutes by car). Another top airport is Singapore Changi Airport (SIN), which is located 14.8 mi away (29-minute drive).

Can I book a room with a balcony at JEN Singapore Orchardgateway by Shangri-La?

No, there aren't any guestrooms with balconies at JEN Singapore Orchardgateway by Shangri-La.

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 772 out of 1146 reviews
Rating 8 - Good. 281 out of 1146 reviews
Rating 6 - Okay. 60 out of 1146 reviews
Rating 4 - Poor. 16 out of 1146 reviews
Rating 2 - Terrible. 17 out of 1146 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

David, Port Washington

Stayed 2 nights in Dec 2025

10/10 Excellent

Angela

Stayed 4 nights in Oct 2025

10/10 Excellent

Clair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and ideally located but it was the staff that made the difference. Every staff member I encountered was so friendly and helpful. Would definitely stay here again.
Stayed 7 nights in Oct 2025

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent value, modern hotel

Pleased by the hotel as a package. A modern quality city hotel. Good viewpoints from the 19th Floor pool and sun deck. Convenient location in a dense commercial area. Excellent value for the price I paid.
Stayed 5 nights in Oct 2025

10/10 Excellent

Huy

Stayed 2 nights in Oct 2025

10/10 Excellent

Vinodhkumar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay for 4 nights, very convenient for shopping and travelling around the city using the metro
Stayed 4 nights in Oct 2025

8/10 Good

winston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Jen hotel is ok. The room was adequate and the bed and blankets fits me well. Downstairs, you have direct access to the mall. Beside it is an mrt station. Its a very practical hotel to stay in. I would recommend it.
Stayed 3 nights in Oct 2025

8/10 Good

Aneesa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and provided us with birthday celebration treat which was very nice! The public transport in Singapore is great for visiting tourist sites, we booked a taxi to and from the airport just because of all the changes. This is a great location, the only feedback I would give is that it is a bit annoying having 2 sets of lifts to come in and out of the hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great! Helpful staff
Stayed 2 nights in Sep 2025

10/10 Excellent

Nicolas

Stayed 2 nights in Sep 2025

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in hotel with a great location.

Great breakfast buffet, the room was spacious and clean. The hotel facilities were fantastic (a visit to the pool is a must). The hotel is conveniently located near everything (transpo, food, shopping, etc.)
Stayed 7 nights in Sep 2025

10/10 Excellent

Kar-Leung

Stayed 8 nights in Sep 2025

8/10 Good

BRADLEY, St Peters

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but small. Not enough pool lounges. If not up to pool early, no lounge/shade so too hot to stay up there. Tiny gym. Great breakfast. Club room average. Not bad overall but not awesome either.
Stayed 5 nights in Sep 2025

10/10 Excellent

Daniela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent. Close to shopping
Stayed 1 night in Oct 2025

8/10 Good

JENQTHUN

Traveled with family
Stayed 4 nights in Sep 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, easy to walk, plenty of places to eat
Stayed 6 nights in Sep 2025

8/10 Good

Kate

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location with roof top pool. Lifeguard was super friendly
Stayed 2 nights in Sep 2025

10/10 Excellent

Elgan

Liked: Cleanliness, staff & service, property conditions & facilities
Great central location for shopping
Stayed 3 nights in Sep 2025

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top pool and what a view.Clean property and close to the shops
Stayed 6 nights in Sep 2025

10/10 Excellent

Jackie E K

Stayed 1 night in Sep 2025

10/10 Excellent

Sri Harsha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and service, staff were amazing
Stayed 1 night in Aug 2025

10/10 Excellent

Shahzada

Stayed 3 nights in Sep 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location easy to go shopping and food places. Next to MRT entrance and also shopping mall.
Stayed 2 nights in Aug 2025

10/10 Excellent

Savio Jude

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 5 nights in Aug 2025

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