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Recent guest reviews

The pool and very convenient to shopping Room was nice as well

Great location. Everything was great but hard to get help with the bags. Its almost as if it is hotel policy that they will not help with your luggage. It was a bit awkward in that regard but otherwise a great experience.

We loved the hotel, it’s location, friendly and very helpful staff. Room was very clean and beds comfortable, the roof top pool was our favourite part of the hotel. Would definitely stay again

Cool hotel overall LOVE it . I enjoyed my stay and will definitely recommend to my friends and would love to come back and stay here again.

It is the best place to stay in Singapore! I would like to return again net time in Singapore!

277 Orchard Road Singapore

Hotel highlights

  • Walking distance to Orchard Road and Takashimaya Shopping Centre
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Orchard, JEN Singapore Orchardgateway by Shangri-La is adjacent to Orchard Central and within a mile (2 km) of other popular sights like National Museum of Singapore. This 4-star hotel has 499 guestrooms and offers an outdoor pool, a 24-hour health club, and free in-room WiFi. It's connected to a shopping center in central Singapore and also close to Peranakan Museum.


Dining

Enjoy a bite to eat at Makan at Jen, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

JEN Singapore Orchardgateway by Shangri-La's 499 rooms are air-conditioned and provide coffee makers, free local calls, and free bottled water. Guests can expect free WiFi and 40-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Laptop-compatible safes and desks are also standard.


Property features

At JEN Singapore Orchardgateway by Shangri-La, guests enjoy features like an outdoor pool, a 24-hour health club, and a spa tub. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include a rooftop terrace, free WiFi in public areas, and conference space.

Room options

Deluxe Twin Room

2 Twin Beds | Sleeps 2

Club Room, 1 King Bed

1 King Bed | Sleeps 2

Club Deluxe Room, 1 King Bed

1 King Bed | Sleeps 2

Panorama Club Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for JEN Singapore Orchardgateway by Shangri-La

Everyone (3) Couples (1) Family (1)
4
Everyone

By on Jan 7, 2020

Review comment responded on Jan 9, 2020

Hi Traveller Thank you for sharing your awesome experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you how we can gain the full rating from you to give you the best experience for your next stay with us. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5
Family

The pool and very convenient to shopping Room was nice as well

By on Nov 1, 2019

Review comment responded on Nov 4, 2019

Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our award-winning rooftop infinity pool, our central location and our well-appointed room. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Look out for our hotel robot butler, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

4
Partner Couples

Great location. Everything was great but hard to get help with the bags. Its almost as if it is hotel policy that they will not help with your luggage. It was a bit awkward in that regard but otherwise a great experience.

By on Nov 1, 2019

Review comment responded on Nov 4, 2019

Hi Traveller Thank you for sharing your wonderful experience with us. We are delighted to hear that you have enjoyed our central location. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. We have also informed the team about your feedback and we will definitely act on it the soonest to give you the best experience for your next stay with us. Your valued feedback will help us greatly. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5
Friends

We loved the hotel, it’s location, friendly and very helpful staff. Room was very clean and beds comfortable, the roof top pool was our favourite part of the hotel. Would definitely stay again

By on Sep 12, 2019

Review comment responded on Sep 13, 2019

Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our central location, the excellent service provided by our friendly team and our award-winning rooftop infinity pool. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5
Everyone

By on Jul 2, 2019

Review comment responded on Jul 3, 2019

Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you what your favourite part of the hotel is for your next stay with us. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5
Friends

Cool hotel overall LOVE it . I enjoyed my stay and will definitely recommend to my friends and would love to come back and stay here again.

By on May 9, 2019

Review comment responded on May 13, 2019

Hi Traveller Thank you for sharing your 5* experience with us. We are delgihted to hear that you have enjoyed your overall stay with us. We would like to hear from you what your favourite part of the hotel is for your next stay with us. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5
Everyone

It is the best place to stay in Singapore! I would like to return again net time in Singapore!

By on Apr 14, 2019

Review comment responded on Apr 15, 2019

Hi Anonymous Thank you for sharing your 5* wonderful experience with us. We hope you managed to spend some time at our award-winning rooftop infinity pool with stunning panoramic views of the city skyline which makes it our favourite place in the hotel. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

JEN Singapore Orchardgateway by Shangri-La

277 Orchard Road, Singapore, 238858
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