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Hotel Royal @ Queens

3.5 out of 5.0

Recent guest reviews

Stayed 5 nights at this hotel. Very good location, excellent helpful staff. Good value for money although I thought the breakfast was a bit expensive compared with other places we have stayed. Free WiFi. Highly recommend this hotel for its location.

Dear Management, I left my bag at the hotel room yesterday (room 1524). I call you by this morning but the housekeeping told that they did not found my bag. Please follow up my query. many thanks, bayu

A grest choice of hotel for a family vacation. Not too expensive. The breakfast buffet is good. It has strong wifi. The rooms are big and clean. The staff are helpful and friendly. Lastly the location is perfect.

We stayed there two nights with Singapore Airlines. The hotel itself is nice, but don't exchange money there (common rules in hotels, right?). Bathroom was fine. Last day we had a flight in the evening and they let us use the bathroom near the pool to have a quick shower after the hot sightseeing day. Not so far from the stop of a Hop On-Off bus which was perfect for us (walking distance).

The hotel was really nice. It was in a great location, with the MRT just a few steps away. The staff were very friendly and extremely helpful. Could not comment on the food as breakfast was not included in the package, but there are so many fantastic restaurants, bar and general food outlets just in walking distance anyway. Would have o problems in recommending this hotel to anyone.

This is a proper 4 star hotel. The hotel is immaculately clean, and the rooms are well-designed and equipped. The staff are friendly and efficient. There are wifi services and a restaurant. It is close to public transport, with several MRT stations and bus stations in the immediate 100m vicinity. Landmarks include Raffles City and SMU.

The hotel is located in a place, just 1-minute walk to MRT Bras Basah station (CC2). Room looks clean, but I found a few tiny insects on the desk. Breakfast has variety of food, but not many. Staff are very helpful.

First time staying at this hotel. Staff were friendly at check-in and very helpful with our luggage and helping us get orientated to the city. Staff working in the restaurant went out of their way to ensure the dietary needs of one in our group were met. This to me is a true test of their commitment to service. Rooms were in good condition and well cleaned but were showing their age a bit. Small outside pool has limited use due to it's location but is a nice quiet area. Morning buffet breakfast had a nice selection and omelette/egg station prepared what you asked for. It was busy at times due to the bus tours. Location of the hotel is perfect for tourists, close to the MTR and lots of shopping and restaurants in the immediate area. Would stay here again.

I booked on-line with the hotel directly. Was given a guaranteed early check-in, that was really great for me. Room was on 16th floor and a very good room. Very clean hotel, very friendly and courteous staff, and minimal amenities I would add. No complains here. Why am I giving it 4 stars: The room was too cold, the thermostat was not working. When I complained, they sent a service person over who insisted the thermostat was working all right -- if I was cold I should just turn the air-conditioning off. He would not listen. So I just let him go. The hotel should hire more competent staff on this end and keep the property better maintained. Similary, they could use newer and better towels and provide more soap etc. in the rooms without I having to ask for them. Very good hotel otherwise. Staff is great.

We have stayed here before and asked to stay again primarily for the location, unfortunately it has gone down a bit from our last visit. Location with in easy walking distance of many places to see and eat also MRT 50 meters down the road. As a repeat customer we got an upgrade to the 16th floor with terrific views. Good buffet breakfast. The place is looking tired really needs a spruce up especially the rooms. We stayed for 4 nights our mini bar was not restocked or though we did leave a note requesting it be and there was no bottled water which we have found standard in most S.E.A. hotels. We love the location but would hesitate to stay here again.

No. 12 Queen Street Singapore

Hotel highlights

  • Walking distance to Peranakan Museum and National Museum of Singapore
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Downtown Singapore, Hotel Royal @ Queens is within a 10-minute walk of popular sights such as Peranakan Museum and National Museum of Singapore. This 231-room, 3.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking. Located in central Colonial District, the hotel is also near Chinatown Heritage Center and National Orchid Garden.


Enjoy a leisurely bite to eat at Queens Brasserie, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served each morning for a fee.


All of Hotel Royal @ Queens's 231 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. Guests can expect free WiFi and LCD TVs with DVD players. Other amenities include safes, phones, and desks.

Property features

Guests of Hotel Royal @ Queens have access to an outdoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 4 meeting rooms, a 24-hour business center, and a porter/bellhop.

Reviews from Trip Advisor

Trip Advisor aggregated rating

63.0% of guests recommend this hotel

Total of 785 reviews