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JEN Singapore Orchardgateway by Shangri-La

4.0 star property
Central hotel with free parking connected to a shopping center in Singapore

Choose dates to view prices

Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Outdoor pool, open 6:00 AM to 11:00 PM, free cabanas, pool umbrellas
Exterior
Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board
Breakfast, lunch, dinner served; international cuisine
In-room safe, desk, blackout drapes, iron/ironing board
Reviews
9.0

Wonderful

Popular amenities

  • Hot TubHot TubHot Tub
  • Pool
  • Breakfast available
  • Parking includedParking includedParking included
  • Restaurant
  • BarBarBar

Check out the area

Map
277 Orchard Road, Singapore, 238858
  • Popular LocationOrchard Road5 min walk
  • Popular LocationNational Museum of Singapore15 min walk
  • Popular LocationMarina Bay Sands Skypark6 min drive
  • AirportSingapore (SIN-Changi)29 min drive

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Room options

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Panorama Club Room, 1 King Bed

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room, 1 King Bed

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 1 King Bed

  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room (Family)

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, City View

  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Twin Room

  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room, City View

  • 291 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Children's pool
Shangri-La Singapore
Pool
Spa
Kids pool
Parking included
9.2 out of 10, Wonderful, (1000)
The price is $248
per night
$297 total
includes taxes & fees
May 25 - May 26
Shangri-La Singapore

About the neighborhood

Singapore

Located in Orchard, JEN Singapore Orchardgateway by Shangri-La is adjacent to Orchard Central and within a mile (2 km) of other popular sights like National Museum of Singapore. This 4-star hotel has 499 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi. It's connected to a shopping center in central Singapore and also close to Peranakan Museum.

What's nearby

  • Orchard Road - 5 min walk
  • National Museum of Singapore - 15 min walk
  • Bugis Street Shopping District - 4 min drive
  • Marina Bay Sands Skypark - 6 min drive
  • Marina Bay Sands Casino - 6 min drive

Getting around

  • Somerset Station - 1 min walk
  • Kempas Baru Station - 33 min drive
  • The nearest major airports are:<br />Seletar Airport (XSP): 23-min drive, 10 mi/16.2 km<br /> Singapore Changi Airport (SIN): 29-min drive, 14.8 mi/23.9 km<br /> Senai International Airport (JHB): 66-min drive, 43.1 mi/69.3 km<br /> <p>The preferred airport is Singapore Changi Airport (SIN). </p>

Restaurants

  • Don Don Donki - 3 min walk
  • Hai Di Lao 海底捞火锅 - 1 min walk
  • Guzman Y Gomez - Orchard Gateway - 3 min walk
  • Kanshoku Ramen Bar - 1 min walk
  • Walking on Sunshine - 3 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

Central hotel with free parking connected to a shopping center in Singapore
At JEN Singapore Orchardgateway by Shangri-La, guests enjoy features like an outdoor pool, a 24-hour gym, and a rooftop terrace. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include free WiFi in public areas, a spa tub, and meeting rooms.
Guests can expect free WiFi and 40-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Coffee makers, free local calls, and laptop-compatible safes are also standard.
An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bay Watch at Jen
  • Lounge at Jen
  • Makan at Jen

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Outdoor pool
  • Spa tub

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for SGD 105.93 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
  • Rollaway bed fee: SGD 105.93 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Contactless check-in and contactless check-out are available.
  • This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

Frequently asked questions

Are free cancellation options available at JEN Singapore Orchardgateway by Shangri-La?

JEN Singapore Orchardgateway by Shangri-La provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at JEN Singapore Orchardgateway by Shangri-La?

As of May 11, 2024, prices found for a 1-night stay for 2 adults at JEN Singapore Orchardgateway by Shangri-La on Jun 8, 2024 start from $198.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around JEN Singapore Orchardgateway by Shangri-La?

This hotel is situated in Orchard, just steps from Orchard Road and Orchard Central, and within a short walk of Takashimaya Shopping Centre. You'll also find Marina Bay Sands Skypark and Marina Bay Sands Casino within a short drive.

Is parking available on site at JEN Singapore Orchardgateway by Shangri-La?

Yes, self parking is offered for free at the hotel.

Does JEN Singapore Orchardgateway by Shangri-La feature a casino?

No, JEN Singapore Orchardgateway by Shangri-La doesn't have a casino.

Is there an indoor pool at JEN Singapore Orchardgateway by Shangri-La?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a spa tub. Guests have pool access between 6:00 AM and 11:00 PM.

Is JEN Singapore Orchardgateway by Shangri-La good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a poolside restaurant.

Does JEN Singapore Orchardgateway by Shangri-La have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does JEN Singapore Orchardgateway by Shangri-La have a restaurant with a breakfast menu?

Yes, JEN Singapore Orchardgateway by Shangri-La serves buffet breakfast for a surcharge each morning at Makan at Jen.

Does JEN Singapore Orchardgateway by Shangri-La allow pets to stay for free?

No, pets and service animals aren't allowed at JEN Singapore Orchardgateway by Shangri-La.

Are there connecting rooms at JEN Singapore Orchardgateway by Shangri-La?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to JEN Singapore Orchardgateway by Shangri-La?

The closest major airport to JEN Singapore Orchardgateway by Shangri-La is Seletar Airport (XSP), which is 10 mi away (23 minutes by car). Another top airport is Singapore Changi Airport (SIN), which is located 14.8 mi away (29-minute drive).

Are there rooms with balconies that I can book at JEN Singapore Orchardgateway by Shangri-La?

No, you won't find guestrooms with balconies at JEN Singapore Orchardgateway by Shangri-La.

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 645 out of 1006 reviews" "
Rating 8 - Good. 264 out of 1006 reviews" "
Rating 6 - Okay. 53 out of 1006 reviews" "
Rating 4 - Poor. 24 out of 1006 reviews" "
Rating 2 - Terrible. 20 out of 1006 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, quiet, comfortable stay. I would recommend to others.
Stayed 3 nights in Mar 2024

8/10 Good

Dustin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and close to MRT station
Stayed 3 nights in Feb 2024

8/10 Good

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good transport links
Stayed 4 nights in Feb 2024

10/10 Excellent

Cynthia Catacutan Del

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Hotel was clean and food excellent. Employees were friendly and helpful
Stayed 2 nights in Feb 2024

10/10 Excellent

Alex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate experience, especially the poor at 19 is definitely something special!
Stayed 1 night in Feb 2024

10/10 Excellent

Caroline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent stay. Only downside was the poolside bar closes at 10.30pm and room service finishes at 9.30pm.
Stayed 3 nights in Jan 2024

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Saif

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location and value for money.. a bit under staffed maybe because its peak season during our stay, still staff are very friendly and helpful..
Stayed 4 nights in Jan 2024

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Had a very pleasant stay at the Jen Orchardroad. Loved the rooftop bar! Great location and the staff was very helpful next door to shopping, the MRT station & lots of food options
Stayed 3 nights in Jan 2024