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The Upper House Hotel

3.0 star property
Hotel in Simpang Ampat with a 24-hour front desk and a coffee shop

Choose dates to view prices

Photo gallery for The Upper House Hotel

Exterior
Reception
Executive King | Minibar, in-room safe, desk, blackout drapes
Front of property - evening/night
Reception hall

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Laundry
  • Parking included
  • 24/7 front desk

Explore the area

Map
22A Jalan Vervea 10, Simpang Ampat, Penang, 14110
  • Design Village Outlet Mall
    ‪10 min walk‬
  • Bukit Batu Kawan
    ‪4 min drive‬
  • Negeri Pulau Pinang Stadium
    ‪5 min drive‬
  • Penang (PEN-Penang Intl.)
    ‪30 min drive‬

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Room options

View all photos for Premier King

Premier King | Minibar, in-room safe, desk, blackout drapes

Premier King

  • 338 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Upper King (No Windows)

Minibar, in-room safe, desk, blackout drapes

Upper King (No Windows)

  • 165 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Twin Room

Minibar, in-room safe, desk, blackout drapes

Executive Twin Room

  • 165 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Upper Twin

Minibar, in-room safe, desk, blackout drapes

Upper Twin

  • 165 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Upper King

Minibar, in-room safe, desk, blackout drapes

Upper King

  • 165 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Upper Twin (No Windows)

Upper Twin (No Windows) | Minibar, in-room safe, desk, blackout drapes

Upper Twin (No Windows)

  • 165 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier King Room

Minibar, in-room safe, desk, blackout drapes

Premier King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Upper King Room

Minibar, in-room safe, desk, blackout drapes

Upper King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Upper Twin Room

Minibar, in-room safe, desk, blackout drapes

Upper Twin Room

  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Simpang Ampat

Located within a leisurely stroll of Design Village Outlet Mall, The Upper House Hotel is within a few miles (5 km) of Bukit Batu Kawan. This 89-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Design Village Outlet Mall - 10 min walk - 0.6 miles
  • Bukit Batu Kawan - 4 min drive - 2.4 miles
  • Negeri Pulau Pinang Stadium - 5 min drive - 2.6 miles
  • AEON Mall Bukit Mertajam - 14 min drive - 9.5 miles
  • Queensbay Mall - 26 min drive - 18.0 miles

Getting around

  • Penang Sentral - 29 min drive
  • Penang Intl. Airport (PEN) - 27 min drive

Restaurants

  • ‪IKEA Restaurant - ‬12 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪McDonald's & McCafé - ‬11 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪A&W - ‬8 min walk

About this property

The Upper House Hotel

Hotel in Simpang Ampat with a 24-hour front desk and a coffee shop
Guests staying at The Upper House Hotel enjoy an outdoor pool, free WiFi in public areas, and a water dispenser. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage.
Guests can expect free WiFi and flat-screen TVs with digital channels. Bathrooms offer hair dryers and bidets. Minibars, coffee makers, and safes are other standard amenities.
Recreational amenities at the hotel include an outdoor pool.

Languages

Chinese (Mandarin), English, Malay

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Street parking available
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MYR 25 for adults and MYR 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MYR 100.00 per accommodation, per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MYR 25 for adults and MYR 15 for children
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

The Upper House Hotel Hotel
The Upper House Hotel Simpang Ampat
The Upper House Hotel Hotel Simpang Ampat

Frequently asked questions

Is free cancellation available at The Upper House Hotel?

The Upper House Hotel offers free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

What's there to do within easy reach of The Upper House Hotel?

This hotel is located in Simpang Ampat within a short 10-minute walk of Design Village Outlet Mall. You'll also find Bukit Batu Kawan and Negeri Pulau Pinang Stadium within a short drive.

Will I be able to park at The Upper House Hotel?

Yes, self parking is offered for free at the hotel.

Does The Upper House Hotel feature a casino on the premises?

No, The Upper House Hotel doesn't have a casino.

Is there an indoor pool at The Upper House Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 8:00 PM.

What amenities will couples enjoy at The Upper House Hotel?

Couples staying at this hotel will appreciate amenities like a minibar as well as a poolside bar and an outdoor pool.

Are there hot tubs at The Upper House Hotel?

No, there isn't a spa tub at this hotel.

Does The Upper House Hotel have a restaurant that serves breakfast?

Yes, The Upper House Hotel serves buffet breakfast each morning for a surcharge from its cafe.

Does The Upper House Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at The Upper House Hotel.

Does The Upper House Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to The Upper House Hotel?

The closest major airport to The Upper House Hotel is Penang Intl. Airport (PEN), which is 17.8 mi away (27 minutes by car).

Are there rooms with balconies at The Upper House Hotel?

No, you won't find guestrooms with balconies at The Upper House Hotel.

The Upper House Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 15 out of 27 reviews
Rating 8 - Good. 8 out of 27 reviews
Rating 6 - Okay. 4 out of 27 reviews
Rating 4 - Poor. 0 out of 27 reviews
Rating 2 - Terrible. 0 out of 27 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

WAIWAH

Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2024

10/10 Excellent

Yi Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Chin Tong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean and comfortable. Room size a bit smaller but just just nice for business travelers. Locations is near to 2nd bridge and easy to access to Bayan Lepas.
Stayed 2 nights in May 2024

10/10 Excellent

Sangho

Stayed 2 nights in Apr 2024

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice biz hotel.

Newish hotel with nice rooms. No water given in room but to collect at dispenser located outside. Breakfast is poor so don't expect much.
Stayed 2 nights in Jan 2024

10/10 Excellent

Nur Ain Jong

Traveled with family and small children, Traveled with family
Liked: Amenities
Near to ikea and even though the room is a bit small, it still has a comfortable bed and basic requirement in the room. Will definitely come back to stay.
Stayed 1 night in Dec 2023

10/10 Excellent

D.N Esham

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
GOOD INTERIOR.
Stayed 2 nights in Sep 2022

8/10 Good

Wee Kang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Not much shop around the hotel
Stayed 1 night in Aug 2022

8/10 Good

Dhanabalan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Jul 2022

8/10 Good

Leong Sze

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice

nice property. wish the bar was open.
Stayed 1 night in Jan 2022

10/10 Excellent

Yee Guan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Has potential

New hotel. Everything was good naturally. Staff is also friendly. Rate should be adjusted to non-peak season considering lower occupancy to attract more travellers. Has potential.
Stayed 1 night in Jan 2022

6/10 Okay

mariam

Liked: Cleanliness, property conditions & facilities

Too small to stay.

Not meant for us. Too small and compact. Just for sleeping is ok. Cannot stay for too long coz too small.
Stayed 1 night in Dec 2021

10/10 Excellent

KIM YENG

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the design of this hotel, very cozy. Everything is excellent except the breakfast which did not make sense, served curry chicken rice and spaghetti as breakfast
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2021

8/10 Good

Nicolas

Stayed 1 night in Mar 2025

8/10 Good

Vincent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon hotel, petit dejeuner a revoir

Le petit dejeuner est le seul point negatif.
Stayed 11 nights in Feb 2025

8/10 Good

Roger

Liked: Cleanliness, property conditions & facilities, room comfort

Modern choice

It is a modern hotel in a very quiet area. Lots of parking spaces, Ikea and outlet village near by. The room was in good condition and clean. The pool was great. It is even suitable for excercising. We did not like the fact that you need to keep the hot water running for 5 minutes to get a warm shower. It is not enviromentally friendly or practical. Apparently it is a known "feature". The receptionist also did not greet us when we checked in which does not leave a good first impression.
Stayed 1 night in Jan 2025

10/10 Excellent

KUOPAO

Stayed 7 nights in Oct 2024

10/10 Excellent

KUOPAO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

10/10 Excellent

KUOPAO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Arman

Liked: Cleanliness, staff & service
Stayed 6 nights in May 2024

8/10 Good

Yungming

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨整潔，早餐有變化。
Stayed 4 nights in Oct 2023

6/10 Okay

Kam

Stayed 1 night in Aug 2023