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Prince Rupert Hotel

4.0 out of 5.0

Recent guest reviews

We had a charming, comfortable and immaculate twin room with great ensuite (107}. There was a pretty courtyard view including the church. Reception staff, both day and night, couldn’t have been nicer. And we were an easy walk away from shops and good restaurants. We enjoyed Bistro Jacques and Carluccios during our two day visit and especially liked the Museum and Art Gallery. The hotel is wonderfully old-fashioned British but with every modern convenience and I hope to stay longer next time.

Booked at short notice without checking and found a very tired place well past it's use by date. Central location, bed seemed good and staff nice enough, but nowhere near to justifying the price charged. Very disappointed in the Prince Rupert Hotel Shrewsbury, would not recommend.

Stayed for one night on a Saturday. There is no parking at the hotel, however one of the porter became a valet and parked our car for us. The room was small but comfortable and clean. The whole hotel reminded me a lot of Fawlty Towers. Never have I been to a hotel that upon check in you get offered a glass of sherry?! Yes it looked a bit dated and could do with a good revamp however the location was fantastic and it was a only a place to kip down whilst we went out drinking with friends.

Booked a Single room for one night, Hotel website quoted £65 but when I telephoned, was told £89. In the end £65 was agreed. On arrival, shown a small room with poky bathroom on 2nd floor, with a small window very high up which was covered in black mould. Cell Block H came to mind ! Asked to be moved and after a lengthy computer search was given a nice but small room on 1st floor. Have stayed in the Hotel many times and accepting the building is very old and quirky, the bed linen and towels are beautiful and of good quality. The breakfasts are really good, delicious food and lovely table settings. The lady in charge of breakfasts is so efficient and helpful, she creates an oasis of calm. On departure, my bill was produced by a gentleman whose name I unfortuately did not get, who although not rude, was very gruff, and failed to ask if my stay had been pleasant, enjoyable or, more to the point, had everything been allright. I felt very much the unwelcome guest. Don't guests opinions count any longer ? Still, the location is good and Butchers Row and the Church and precinct delightful.

A big thank you to the Management and staff of the Prince Rupert. We appreciated the room upgrade for our 40 wedding anniversary. They made us feel welcome. The service was excellent and the dinner exquisite.

Stayed 3 nights at the Prince Rupert Hotel. Unfortunately this is not one of the better hotels I have stayed in. I was in room 301. Which is without doubt the smallest room I have ever been in with what was the most uncomfortable bed and pillows. I did not sleep properly on my stay. The room was also in need of decoration. On top of that the lampshade was dirty and dusty, there were water stains round the window, and mould on the window frame. Yet bizarrely the eu-suit was very modern all be it compact and bijou. You had to come out of it to be able to dry yourself otherwise you were hitting yourself on things. In fact the whole hotel was run down / tired and in need of a lot of TLC. I would not recommend this hotel.

Great weekend spent in a wonderful hotel. Top class customer service. A big thank you to all the staff and a special thanks to Jackie and Charlie for making our stay extra special. Upgraded to a suite. Got back to our room to find a box of chocolates and a card from all the staff congratulating us on our wedding anniversary which had been mentioned in passing the day before. Excellent breakfast freshly cooked to order. Will definitely stay here again.

Things I liked/enjoyed: Freshly-cooked breakfast in the Royalist restaurant with helpful staff, and I was only kept waiting for service on one day of my 4 day visit (Friday) for about 10 mins. Great town centre location. Historical hotel with bags of authentic atmosphere. Things I didn't enjoy: No direct lift access to our room which was in the Tudor part of the hotel. Lift v small in any case. Had to climb an small staircase to reach our room with my arthritic knees! Room v small (considering what we were paying) with only a standard double bed, which felt cramped. Sloppy housekeeping-I had to complain three times because of omissions, which ranged from a lightbulb not working, to (on more than one occasion) returning late afternoon to find the bed hadn't been made. On our final day we found our entire room hadn't been touched as late as 4.15 pm. We had to wait downstairs until someone was hastily sent up to clean our room. On our return to the room there were still dirty spoons in the basin with old tea-stains still evident on the porcelain. Apparently, the excuse from reception was that "new arrivals" rooms had been done first. What time they'd have got round to ours if we hadn't complained, is pure guesswork! It's such a shame really, as it took the shine off our stay. If we'd have stayed one night only I'd probably have given them 5 stars but sadly they let themselves down during our lengthier stay.

We chose the prince Rupert hoping to find a bit of history and quirkiness, we were not disappointed. It is a beautiful old hotel filled with warmth and charm at every turn. It’s definitely worth having a wonder around (it’s much bigger inside than it looks from outside) there are all sorts to discover. All the staff we met are a credit to the hotel, we have always thought the staff can make or break a hotel, well the staff at the prince Rupert certainly make it! Becky on reception, Charlie in the bar area and her lovely daughter all made us feel like we were visiting old friends. Nothing was too much trouble and Becky went the extra mile to ensure we got the best out of our stay in shrewsbury, very helpful and friendly. Breakfast is served in the main restaurant and both my husband and I agreed we could have been anywhere in Europe, it’s a stunning room. As was the food! The bacon was so tasty and the sausages were the best we have had in a long time! Great place, fabulous staff, lovely old hotel. Well worth a visit

Hotel is very central and therefore ideal. Although the bathroom was brand spanking new, the room itself was fine but not really worth paying so much more than The Lion - a similar atmospheric old coaching house in Shrewsbury. Dining room is very gloomy but probably looks atmospheric at night with lamps on etc. We ate in nearby restaurants.

Butcher Row Shrewsbury England

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour front desk

Prince Rupert Hotel places you next to St. Mary's Church and within a 10-minute walk of Shrewsbury Castle. This 70-room, 4-star hotel has conveniences like 2 restaurants, free breakfast, and free in-room WiFi. In central Shrewsbury, the hotel is also close to Shrewsbury Abbey and Greenhous Meadow.


Dining

Start your day off right with a free full breakfast. Enjoy dining at one of 2 onsite restaurants including Royalist Restaurant, which specializes in local cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café.


Rooms

Prince Rupert Hotel's 70 rooms provide coffee makers, phones, and desks. Guests can expect to find free WiFi and TVs. Bathrooms have hair dryers and free toiletries.


Property features

Guests of Prince Rupert Hotel enjoy free WiFi in public areas, 4 meeting rooms, and a hair salon. Valet parking is available for GBP 8.00 per night. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. This historic hotel also has wedding services.

Room options

Standard Double Room

Full 1 | Sleeps 2

Standard Single Room

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

69% of guests recommend this hotel

Total of 1173 reviews