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Hotel New Palace

3.0 star property

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Photo gallery for Hotel New Palace

A spa area with a water feature, stone walls, and a view of bamboo outside.
A multi-story hotel with a modern glass facade, a visible entrance, and a sign indicating it is a hotel.
A traditional Japanese room with tatami flooring, a futon bed, a low wooden desk, and a sliding shoji screen.
A buffet setup with multiple serving stations, a chandelier, and a view of the dining area.
A steam room with wooden barrels and a large window.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
7683-18 Shingu, Shingu, Wakayama, 6470081
  • Place, Kumano Hayatama Taisha
    ‪12 min walk‬
  • Place, Kamikura Shrine
    ‪17 min walk‬
  • Place, Yoshino-Kumano National Park
    ‪7 min drive‬

Room options

View all photos for Single Twin Room, Non Smoking

A hotel room with a bed, a desk, a chair, and a television.

Single Twin Room, Non Smoking

9.0 out of 10
Wonderful
(15 reviews)
  • City view
  • 248 sq ft
  • Sleeps 2
  • 1 Twin Bed and 1 Large Twin Bed
  • Free WiFi

View all photos for Twin Room-Non-Smoking

Down comforters, desk, blackout drapes, WiFi (free)

Twin Room-Non-Smoking

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Single Room - Non-smoking

Down comforters, desk, blackout drapes, WiFi (free)

Single Room - Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Double Room With Bath

Down comforters, desk, blackout drapes, WiFi (free)

Double Room With Bath

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Shingu

Hotel New Palace is a short stroll from Sacred Sites and Pilgrimage Routes in the Kii Mountain Range and Sato Haruo Memoria Museum. Each of the 93 rooms at this 3-star hotel includes a refrigerator, an electric kettle, and a Smart TV.

What's nearby

  • Sacred Sites and Pilgrimage Routes in the Kii Mountain Range - 8 min walk - 0.5 miles
  • Kumano Hayatama Taisha - 12 min walk - 0.6 miles
  • Sato Haruo Memoria Museum - 12 min walk - 0.6 miles
  • Kamikura Shrine - 17 min walk - 0.9 miles
  • Yoshino-Kumano National Park - 7 min drive - 1.0 mile

Getting around

  • Kii-Katsuura Station - 24 min drive

Restaurants

  • ‪徐福寿司 駅前店 - ‬6 min walk
  • ‪CAFE BAR D.T Mama - ‬1 min walk
  • ‪丹福 - ‬1 min walk
  • ‪平成飯店 - ‬5 min walk
  • ‪マジックピエロ - ‬1 min walk

About this property

Hotel New Palace

Guests of Hotel New Palace enjoy free WiFi in public areas, microwave in a common area, and laundry facilities. Front-desk staff can help with luggage storage, and provide local restaurant recommendations. Additional amenities include a vending machine, a TV in a common area, and a banquet hall.
Guests can expect 24-inch Smart TVs with digital channels, along with free WiFi and wired Internet. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, electric kettles, and desks are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Free WiFi
  • Restaurant
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: JPY 1,540 per person
  • A restaurant

Things to do

  • Bicycle rentals
  • TV in common areas

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 24-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • This property doesn't allow children

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 1540 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

HOTEL NEW PALACE Shingu
NEW PALACE Shingu
HOTEL NEW PALACE Hotel
HOTEL NEW PALACE Shingu
HOTEL NEW PALACE Hotel Shingu

Frequently asked questions

Is a free cancellation option available at Hotel New Palace?

Hotel New Palace provides free cancellation on some room rates. To learn more, review the cancellation policy on our site.

What is there to do around Hotel New Palace?

This hotel is located in Shingu, a short 9-minute walk from Sacred Sites and Pilgrimage Routes in the Kii Mountain Range and also 12 minutes on foot from Sato Haruo Memoria Museum. You'll also find Yoshino-Kumano National Park and Kihocho Umigame Park within a short drive.

Is parking available on site at Hotel New Palace?

No, there isn't parking available at the hotel.

Does Hotel New Palace include a casino?

No, Hotel New Palace doesn't have a casino.

Is there an indoor pool at Hotel New Palace?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel New Palace?

Amenities that appeal to couples at this hotel include a deep soaking bathtub, a down comforter, and a smart TV.

Are there hot tubs at Hotel New Palace?

No, this hotel doesn't have a spa tub.

Does Hotel New Palace feature a restaurant that includes a breakfast menu?

Yes, Hotel New Palace serves buffet breakfast each morning for a surcharge from its restaurant.

Does Hotel New Palace allow pets to stay for free?

No, pets aren't allowed at Hotel New Palace.

Are there connecting rooms at Hotel New Palace?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at Hotel New Palace?

No, there aren't any guestrooms at Hotel New Palace that offer a balcony.

Hotel New Palace Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 122 out of 259 reviews
Rating 8 - Good. 104 out of 259 reviews
Rating 6 - Okay. 26 out of 259 reviews
Rating 4 - Poor. 1 out of 259 reviews
Rating 2 - Terrible. 6 out of 259 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

william

Liked: Amenities
This was a nice place to stay. Great breakfast and good location.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Man Wai

Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 1 night in Oct 2025
Verified review

8/10 Good

jose

Liked: Cleanliness
Nice hotel for a reasonable cost
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

SUNGCHIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
An enjoyable stay with nice helpful staff, thanks
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Rassendyll

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and we had a room with view over castle ruins. Easy to walk to Grand Shrine. Rooms were a good size for Japan
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Chung-Yin

Liked: Cleanliness, staff & service, amenities
Nice location, just 7 mins walk from JR station
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are bigger compared to typical ones in Japan. Love the onset.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel New Palace is a real gem in Shingu

I am so happy I found Hotel New Palace. The rooms are clean and large, staff is gracious, breakfast is really good. The onsen is a bonus. So nice for a relaxing soak every evening. I would definitely recommend this hotel and will stay here in the future if I return to Shingu.
Stayed 6 nights in Mar 2025
Verified review

6/10 Okay

Kathy

The hotel is ideal to use as a base for Kumano Kodo trail as it is has regular buses to all the tourist areas. The hotel is quite basic but this is a small town. I would encourage all to try the local restaurants which look like they may or may not be open but be brave and you will eat some amazing food. The Tourist Info Centre is excellent and very helpful - with english speaking offering.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big, new, clean room. Amazing breakfast buffet. Convenient walk to the station, castle ruins, and Taisha. A little confusing at first because you enter on the ground floor by the parking garage, but the check in lobby is on the third floor. Just go up and have a nice stay.
Verified review

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great value for the money if you decide to stay in Shingu. Rooms are clean and comfortable. It is Japanese business hotel so it runs efficiently and smoothly. The area is not aesthetically pleasing but it has all you need in regards to restaurants and shops to pick up stuff. Highly recommended.
Stayed 1 night in Feb 2023
Verified review

8/10 Good

yoshifumi

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Sep 2024
Verified review

2/10 Terrible

May

Disliked: Cleanliness, amenities, property conditions & facilities
A big cockroach was crawling on the bed when I lifted the comforter. Luckily, my husband was with me and killed the pest. I informed the front desk, but besides some insincere apologies, nothing was done. I had to ask the receptionist to come to the room to remove the pest and change the bed linens. I was glad it was just a one-night stay. I will never return, even if it were a free stay—no way.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Martin

Liked: Cleanliness, amenities, property conditions & facilities
Sehr sauberes, einfaches Hotel. Wohl primär für Geschäftsleute, da das Frühstück von 6:30 Uhr bis 9:00 Uhr möglich ist. Ausstattung überraschend gut. Das Frühstücksbuffet bietet auch alles, inklusive einiger restlicher Dinge wie Toast, Croissants und Marmelade
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Akira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ロケーションもよく，快適でした。
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Yukari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ツインの部屋でしたがとても広く、快適に過ごせました。新宮駅まで直線距離にして徒歩10分もかからず立地も良かったです。 那智速玉大社、神倉神社、阿須賀神社、徐福公園なども徒歩圏内で訪れることもでき有意義な時が過ごせました。
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お風呂、朝食
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

YASUSHI

Liked: Cleanliness, property conditions & facilities
大変良い
Stayed 1 night in Feb 2026
Verified review

8/10 Good

JUNKO

清潔
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Naruyoshi

Liked: Cleanliness, staff & service, amenities
スタッフの親切、丁寧
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

awazu

Liked: Cleanliness, staff & service, amenities
お部屋も広くて、コスパ良く、快適に過ごせたのと大きくないけど浴場があって良かったです。
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Masao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大浴場があるのがとてもいいです。混んでいて喫煙の部屋しか取れなかったのが残念。
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

LINYUAN

Disliked: Staff & service, property conditions & facilities, room comfort
前台人員服務態度不禮貌， 我持一張訂單，訂兩個房間， 前台人員竟分給我們不同樓層的房間，請他調整，竟然不允，怪我兩個方間的姓名不是同一個人。 怎麼會這樣處理呢？ 我跟他說這樣的話我們聯繫不便，請他調整到同一樓層，他就用翻譯機說我是「不良的旅客」！ 前台服務給了鑰匙和朝食券而已，對備品/設施/環境 完全沒有介紹！ 要問才告知，且是問一答一，非常不親切，去日本旅行30年，第一次經歷過的如此不善的日本服務人員。 我無奈的進入房間，房間大而無當：塞了3張大床，桌椅陳設老舊/笨重，即使要挪張椅子都十分費力！ 洗衣房煙味重，洗衣機的費用比任何旅社都貴！ 總之：我再也不會訂這一間旅社了。
Stayed 2 nights in Sep 2025