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Grand Mercure Ise-shima Resort & Spa

4.0 star property
Hotel with free parking, near Shima Spain Village

Choose dates to view prices

Photo gallery for Grand Mercure Ise-shima Resort & Spa

1 bedroom, in-room safe, blackout drapes, free WiFi
Interior
Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style) | 1 bedroom, in-room safe, blackout drapes, free WiFi
Seasonal outdoor pool
Spa

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
939-6 Aza-Kasatori, Matoya, Isobe-cho, Shima, Mie-ken, 517-0295
  • Shima Spain Village
    ‪2 min drive‬
  • Yokoyama Observatory
    ‪12 min drive‬
  • Ise-Shima National Park
    ‪23 min drive‬

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Room options

View all photos for Superior Room with 2 single beds and 2 extra beds, Mountain view

1 bedroom, in-room safe, blackout drapes, free WiFi

Superior Room with 2 single beds and 2 extra beds, Mountain view

  • 355 sq ft
  • Mountain view
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

Superior Room, 3 Twin Beds, Non Smoking, Ocean View (High Floor)

  • Sleeps 8
  • 3 Twin Beds

View all photos for Superior Room, Multiple Beds, Ocean View

1 bedroom, in-room safe, blackout drapes, free WiFi

Superior Room, Multiple Beds, Ocean View

  • 388 sq ft
  • Sea view
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

1 bedroom, in-room safe, blackout drapes, free WiFi

Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

  • 775 sq ft
  • Mountain view
  • Sleeps 9
  • 2 Twin Beds and 4 Twin Futons

View all photos for Classic Room, Multiple Beds, Sea View (Japanese Western Style)

1 bedroom, in-room safe, blackout drapes, free WiFi

Classic Room, Multiple Beds, Sea View (Japanese Western Style)

  • Sleeps 8
  • 4 Twin Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Oceanview

1 bedroom, in-room safe, blackout drapes, free WiFi

Classic Room, Japanese style, 4 futon beds, Oceanview

  • 388 sq ft
  • Sea view
  • Sleeps 7
  • 4 Twin Futons

View all photos for Classic Room, 2 Twin Beds, Sea View (Hollywood Twin)

1 bedroom, in-room safe, blackout drapes, free WiFi

Classic Room, 2 Twin Beds, Sea View (Hollywood Twin)

  • Sleeps 4
  • 2 Twin Beds

Classic Room, 2 Twin Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds

Deluxe Suite, Multiple Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds and 1 Double Sofa Bed

Classic Suite, Multiple Beds, Mountain View

  • Sleeps 12
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

1 bedroom, in-room safe, blackout drapes, free WiFi

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

  • 388 sq ft
  • Sea view
  • Sleeps 7
  • 2 Twin Beds and 3 Twin Futons

View all photos for Classic Room, Japanese style, 4 futon beds, Mountain View

1 bedroom, in-room safe, blackout drapes, free WiFi

Classic Room, Japanese style, 4 futon beds, Mountain View

  • 355 sq ft
  • Mountain view
  • Sleeps 7
  • 4 Twin Futons

Deluxe Suite, Multiple Beds, Sea View

  • Sleeps 9
  • 4 Twin Beds

View all photos for Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

1 bedroom, in-room safe, blackout drapes, free WiFi

Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

  • Sleeps 6
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, Multiple Beds

1 bedroom, in-room safe, blackout drapes, free WiFi

Deluxe Suite, Multiple Beds

  • Sleeps 8
  • 1 Double Bed and 2 Twin Beds

Classic Room, 2 Twin Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds

View all photos for Superior Room, 3 Twin Beds, Non Smoking, Mountain View (High Floor)

1 bedroom, in-room safe, blackout drapes, free WiFi

Superior Room, 3 Twin Beds, Non Smoking, Mountain View (High Floor)

  • Sleeps 8
  • 3 Twin Beds

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

1 bedroom, in-room safe, blackout drapes, free WiFi

Classic Room with 2 single beds and 1 sofa bed, Mountain view

  • 388 sq ft
  • Mountain view
  • Sleeps 6
  • 3 Twin Beds

Classic Room, 2 Twin Beds, Sea View (High Floor)

  • Sleeps 8
  • 2 Twin Beds

View all photos for Classic Room, 3 Twin Beds, Ocean View

1 bedroom, in-room safe, blackout drapes, free WiFi

Classic Room, 3 Twin Beds, Ocean View

  • 388 sq ft
  • Sea view
  • Sleeps 5
  • 3 Twin Beds

About the neighborhood

Shima

Located 1 mi (1.6 km) from Shima Spain Village, Grand Mercure Ise-shima Resort & Spa is within a 10-minute drive of other popular attractions like Ago Bay. This 4-star hotel has 372 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Shima Spain Village - 2 min drive - 1.1 miles
  • Yokoyama Observatory - 12 min drive - 5.7 miles
  • Toba Aquarium - 20 min drive - 12.3 miles
  • Ise-Shima National Park - 23 min drive - 14.8 miles
  • Goza Shirahama Beach - 34 min drive - 19.1 miles

Getting around

  • Ugata Station - 11 min drive
  • Chubu Centrair Intl. Airport (NGO) - 148 min drive

Restaurants

  • ‪はま寿司 167号志摩店 - ‬8 min drive
  • ‪カフェ ミ カサ - ‬3 min drive
  • ‪珈琲屋らんぷ 志摩店 - ‬9 min drive
  • ‪チィコチィコ - ‬3 min drive
  • ‪なかしん - ‬9 min drive

About this property

Grand Mercure Ise-shima Resort & Spa

Hotel with free parking, near Shima Spain Village
Guests of Grand Mercure Ise-shima Resort & Spa enjoy a children's pool, free WiFi in public areas, and a seasonal outdoor pool. You can take advantage of free parking, along with a free train station shuttle. The 24-hour front desk has staff always at the ready. Other amenities at this hot springs hotel include a banquet hall and a vending machine.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Refrigerators, safes, and wardrobes or closets are other standard amenities.
A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor public bath (no minerals), an outdoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free train station pick-up and drop-off shuttle from 3:00 PM to 5:30 PM
  • Train station shuttle at scheduled times, on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,800 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • ONSEN LOUNGE
  • THE LOUNGE
  • ビュッフェ会場「DINING -Le Sensor

Things to do

  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's pool
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Spa

  • Hot springs
  • Public indoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator (35 inch wide door)
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchairs on site

More

  • 12 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Refrigerator

More

  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 3800 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the train station. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • The seasonal pool is open from July to August.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ise-Shima Royal Hotel
Ise-Shima Royal
Hotel Resorts ISE-SHIMA
Resorts ISE-SHIMA
Ise Shima Royal Hotel
Hotel Resorts ISE SHIMA
Mercure Ise Shima & Spa Shima
Grand Mercure Ise shima Resort Spa
Grand Mercure Ise-shima Resort & Spa Hotel
Grand Mercure Ise-shima Resort & Spa Shima
Grand Mercure Ise-shima Resort & Spa Hotel Shima

Frequently asked questions

Are free cancellation options available at Grand Mercure Ise-shima Resort & Spa?

Grand Mercure Ise-shima Resort & Spa provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

What is there to do around Grand Mercure Ise-shima Resort & Spa?

This hotel is located in Shima, a short 19-minute walk from Shima Spain Village and also 6 minutes on foot from Matoya Bay Bridge. You'll also find Izawanomiya Shrine and Toba Marina within a short drive.

Will I be able to park at Grand Mercure Ise-shima Resort & Spa?

Yes, self parking is offered for free at the hotel. Electric car charging is also available for guests.

Does Grand Mercure Ise-shima Resort & Spa include a casino on the premises?

No, Grand Mercure Ise-shima Resort & Spa doesn't have a casino.

Is there an indoor pool at Grand Mercure Ise-shima Resort & Spa?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from July until August.

What do couples enjoy most about Grand Mercure Ise-shima Resort & Spa?

There are plenty of amenities for couples at this hotel, including 2 bars, a restaurant, and hot springs.

Are there hot tubs at Grand Mercure Ise-shima Resort & Spa?

No, but guests can enjoy on-site hot springs at this hotel.

Does Grand Mercure Ise-shima Resort & Spa feature a restaurant that includes a breakfast menu?

Yes, Grand Mercure Ise-shima Resort & Spa serves buffet breakfast for a surcharge each morning at ビュッフェ会場「DINING -Le Sensor.

Will Grand Mercure Ise-shima Resort & Spa allow pets to stay for free?

No, pets aren't allowed at Grand Mercure Ise-shima Resort & Spa though service animals are welcome.

Does Grand Mercure Ise-shima Resort & Spa have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies that I can book at Grand Mercure Ise-shima Resort & Spa?

No, there aren't any guestrooms with balconies at Grand Mercure Ise-shima Resort & Spa.

Grand Mercure Ise-shima Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 97 out of 382 reviews
Rating 8 - Good. 152 out of 382 reviews
Rating 6 - Okay. 89 out of 382 reviews
Rating 4 - Poor. 30 out of 382 reviews
Rating 2 - Terrible. 14 out of 382 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

It’s convenient to stay here near train station and it’s walking distance to the main street to hang.
Stayed 2 nights in Feb 2025

8/10 Good

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Stayed 1 night in Feb 2025

10/10 Excellent

Yuta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Tonnii

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Comfortable stay. There is free shuttle service from ugata station, you need to book it with the hotel via phone. There is a big hall for breakfast with plenty of choices for Japanese n Western menu.
Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is located in good location and it looks fine but the dust is too much!!
Stayed 2 nights in Aug 2021

6/10 Okay

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Hideki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent peaceful vacation spot

I really enjoyed this hotel as we booked Japanese style room. The only biggest complaints are the facts that there are only three elevators that we needed to wait for traffic congestion and very limited restaurant options. Other wise, we had decent stay.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel, huge step up to bathroom, staff not as courteous or helpful as most Japanese are.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Yae

Traveled with family
Liked: Cleanliness, staff & service
エレベーターが少ないので、チェックインの時行列ができてしまった ブッフェは美味しかった 順路が見づらかった
Stayed 1 night in Mar 2025

10/10 Excellent

HIROKI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Midori

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
本当にエレベーターが、なかなか来ない。 来ても人が沢山乗ってて乗れなかったり。 バイキング会場も、席がなかなか空かなかったり… ただ、お風呂の所にあるラウンジ雰囲気も居心地も最高でした。 1階のラウンジも、色んな種類のお酒が飲めて最高でした‼︎ バイキングは､､､種類は多いけど味は普通かな？ あと、お風呂もまぁまぁ良かったです。
Stayed 1 night in Mar 2025

6/10 Okay

??

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities
風呂の床をもっと洗おう
Stayed 1 night in Mar 2025

8/10 Good

RYOICHI

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

8/10 Good

TANAKA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ラウンジ、お風呂の甘酒、キャストさんたちの対応が良かったです。
Stayed 1 night in Feb 2025

4/10 Poor

AIRI

Stayed 1 night in Feb 2025

10/10 Excellent

Emi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ラウンジがとってもよかった。 温泉も良く温泉ラウンジも最高！ バイキングの品数が多くとても美味しかった。 また来たいと思えるホテル。
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
エレベーターがなかなか来ないのがイライラします。
Stayed 1 night in Mar 2025

10/10 Excellent

Ryo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Ayaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

CHIHARU

Disliked: Property conditions & facilities
金曜日、土曜日、日曜日、2泊の利用させて頂きました 土曜日のレストランは、人が沢山で 中々料理が取れず 諦めました 日曜日の朝食も全然たべれませんでした キャパオーバーですね 他の方達も同じ事言ってました 時間を決めるなり、した方が いいと思います 温泉は、とてもよかったので 少し残念です
Stayed 2 nights in Feb 2025

10/10 Excellent

Fukuda

Liked: Cleanliness, staff & service
騒音が気になる
Stayed 1 night in Mar 2025

4/10 Poor

Sachie

Liked: Cleanliness
Disliked: Staff & service
以前砺波のメルキュールを利用してとても素晴らしかったので、伊勢志摩でも利用しましたが…まず食事の種類が少なく、ご当地メニューも期待はずれ…しかも配置スペースが悪いのか連休中で混んでいた事もあり待つだけ待ってお目当ての品に到達した頃には無くなっているという…とても残念な思いをしました… 部屋は広くお風呂も良かっただけに…とても残念でした
Stayed 1 night in Feb 2025

6/10 Okay

Takashi

Stayed 1 night in Feb 2025