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Grand Mercure Ise-shima Resort & Spa

4.0 star property
Hotel with free parking, near Shima Spain Village

Choose dates to view prices

Photo gallery for Grand Mercure Ise-shima Resort & Spa

In-room safe, blackout drapes, free WiFi, bed sheets
In-room safe, blackout drapes, free WiFi, bed sheets
Spa
Interior
Seasonal outdoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
939-6 Aza-Kasatori, Matoya, Isobe-cho, Shima, Mie-ken, 517-0295
  • Shima Spain Village
    ‪2 min drive‬
  • Yokoyama Observatory
    ‪12 min drive‬
  • Ise-Shima National Park
    ‪23 min drive‬

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Room options

View all photos for Superior Room with 2 single beds and 2 extra beds, Mountain view

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room with 2 single beds and 2 extra beds, Mountain view

  • 355 sq ft
  • Mountain view
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Superior Room, 3 Twin Beds, Non Smoking, Ocean View (High Floor)

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room, 3 Twin Beds, Non Smoking, Ocean View (High Floor)

  • Sleeps 8
  • 3 Twin Beds

View all photos for Superior Room, Multiple Beds, Ocean View

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room, Multiple Beds, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 388 sq ft
  • Sea view
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

  • 775 sq ft
  • Mountain view
  • Sleeps 9
  • 2 Twin Beds and 4 Twin Futons

View all photos for Classic Room, Multiple Beds, Sea View (Japanese Western Style)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Multiple Beds, Sea View (Japanese Western Style)

  • Sleeps 8
  • 4 Twin Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Oceanview

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Oceanview

9.0 out of 10
Wonderful
(2 reviews)
  • 388 sq ft
  • Sea view
  • Sleeps 7
  • 4 Twin Futons

View all photos for Classic Room, 2 Twin Beds, Sea View (Hollywood Twin)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Sea View (Hollywood Twin)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds

View all photos for Deluxe Suite, Multiple Beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Suite, Multiple Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Suite, Multiple Beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Suite, Multiple Beds, Mountain View

  • Sleeps 12
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

  • 388 sq ft
  • Sea view
  • Sleeps 7
  • 2 Twin Beds and 3 Twin Futons

View all photos for Classic Room, Japanese style, 4 futon beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Mountain View

7.2 out of 10
Good
(10 reviews)
  • 355 sq ft
  • Mountain view
  • Sleeps 7
  • 4 Twin Futons

View all photos for Deluxe Suite, Multiple Beds, Sea View

In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Suite, Multiple Beds, Sea View

  • Sleeps 9
  • 4 Twin Beds

View all photos for Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

  • Sleeps 6
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, Multiple Beds

In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Suite, Multiple Beds

  • Sleeps 8
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds

View all photos for Superior Room, 3 Twin Beds, Non Smoking, Mountain View (High Floor)

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room, 3 Twin Beds, Non Smoking, Mountain View (High Floor)

  • Sleeps 8
  • 3 Twin Beds

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room with 2 single beds and 1 sofa bed, Mountain view

7.8 out of 10
Good
(6 reviews)
  • 388 sq ft
  • Mountain view
  • Sleeps 6
  • 3 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Sea View (High Floor)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Sea View (High Floor)

  • Sleeps 8
  • 2 Twin Beds

View all photos for Classic Room, 3 Twin Beds, Ocean View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 3 Twin Beds, Ocean View

  • 388 sq ft
  • Sea view
  • Sleeps 5
  • 3 Twin Beds

About the neighborhood

Shima

Located 1 mi (1.6 km) from Shima Spain Village, Grand Mercure Ise-shima Resort & Spa is within a 10-minute drive of other popular attractions like Ago Bay. This 4-star hotel has 372 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Shima Spain Village - 2 min drive - 1.1 miles
  • Yokoyama Observatory - 12 min drive - 5.7 miles
  • Ago Bay - 13 min drive - 5.9 miles
  • Ise-Shima National Park - 23 min drive - 14.8 miles
  • Goza Shirahama Beach - 34 min drive - 19.1 miles

Getting around

  • Ugata Station - 11 min drive
  • Chubu Centrair Intl. Airport (NGO) - 148 min drive

Restaurants

  • ‪はま寿司 167号志摩店 - ‬8 min drive
  • ‪カフェ ミ カサ - ‬3 min drive
  • ‪珈琲屋らんぷ 志摩店 - ‬9 min drive
  • ‪チィコチィコ - ‬3 min drive
  • ‪なかしん - ‬9 min drive

About this property

Grand Mercure Ise-shima Resort & Spa

Hotel with free parking, near Shima Spain Village
Guests of Grand Mercure Ise-shima Resort & Spa enjoy a children's pool, free WiFi in public areas, and a seasonal outdoor pool. You can take advantage of free parking, along with a free train station shuttle. The 24-hour front desk has staff always at the ready. Other amenities at this hot springs hotel include a vending machine and a banquet hall.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Refrigerators, safes, and wardrobes or closets are other standard amenities.
A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor public bath (no minerals), an outdoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free train station pick-up and drop-off shuttle from 3:00 PM to 5:30 PM
  • Train station shuttle at scheduled times, on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,800 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • ONSEN LOUNGE
  • THE LOUNGE
  • ビュッフェ会場「DINING -Le Sensor

Things to do

  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's pool
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Spa

  • Hot springs
  • Public indoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator (35 inch wide door)
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchairs on site

More

  • 12 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Refrigerator

More

  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 3800 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the train station. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • The seasonal pool is open from July to August.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ise-Shima Royal Hotel
Ise-Shima Royal
Hotel Resorts ISE-SHIMA
Resorts ISE-SHIMA
Ise Shima Royal Hotel
Hotel Resorts ISE SHIMA
Mercure Ise Shima & Spa Shima
Grand Mercure Ise shima Resort Spa
Grand Mercure Ise-shima Resort & Spa Hotel
Grand Mercure Ise-shima Resort & Spa Shima
Grand Mercure Ise-shima Resort & Spa Hotel Shima

Frequently asked questions

Are free cancellation options available at Grand Mercure Ise-shima Resort & Spa?

Grand Mercure Ise-shima Resort & Spa provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

What is there to do around Grand Mercure Ise-shima Resort & Spa?

This hotel is located in Shima, a short 19-minute walk from Shima Spain Village and also 6 minutes on foot from Matoya Bay Bridge. You'll also find Izawanomiya Shrine and Toba Marina within a short drive.

Is parking available on site at Grand Mercure Ise-shima Resort & Spa?

Yes, self parking is offered for free at the hotel. Electric car charging is also available for guests.

Does Grand Mercure Ise-shima Resort & Spa include a casino on the premises?

No, Grand Mercure Ise-shima Resort & Spa doesn't have a casino.

Is there an indoor pool at Grand Mercure Ise-shima Resort & Spa?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from July until August.

Is Grand Mercure Ise-shima Resort & Spa good for couples?

There are plenty of amenities for couples at this hotel, including 2 bars, a restaurant, and hot springs.

Does Grand Mercure Ise-shima Resort & Spa have a hot tub?

No, but this hotel does have on-site hot springs.

Does Grand Mercure Ise-shima Resort & Spa feature a restaurant that includes a breakfast menu?

Yes, Grand Mercure Ise-shima Resort & Spa serves buffet breakfast for a surcharge each morning at ビュッフェ会場「DINING -Le Sensor.

Will Grand Mercure Ise-shima Resort & Spa allow pets to stay for free?

No, pets aren't allowed at Grand Mercure Ise-shima Resort & Spa though service animals are welcome.

Are there connecting rooms at Grand Mercure Ise-shima Resort & Spa?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies at Grand Mercure Ise-shima Resort & Spa?

No, there aren't any guestrooms with balconies at Grand Mercure Ise-shima Resort & Spa.

Grand Mercure Ise-shima Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 100 out of 387 reviews
Rating 8 - Good. 153 out of 387 reviews
Rating 6 - Okay. 90 out of 387 reviews
Rating 4 - Poor. 30 out of 387 reviews
Rating 2 - Terrible. 14 out of 387 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

It’s convenient to stay here near train station and it’s walking distance to the main street to hang.
Stayed 2 nights in Feb 2025

8/10 Good

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Stayed 1 night in Feb 2025

10/10 Excellent

Yuta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Tonnii

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Comfortable stay. There is free shuttle service from ugata station, you need to book it with the hotel via phone. There is a big hall for breakfast with plenty of choices for Japanese n Western menu.
Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is located in good location and it looks fine but the dust is too much!!
Stayed 2 nights in Aug 2021

6/10 Okay

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Hideki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent peaceful vacation spot

I really enjoyed this hotel as we booked Japanese style room. The only biggest complaints are the facts that there are only three elevators that we needed to wait for traffic congestion and very limited restaurant options. Other wise, we had decent stay.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel, huge step up to bathroom, staff not as courteous or helpful as most Japanese are.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Yuko

Traveled with family and small children
Liked: Cleanliness, staff & service
ビュッフェは朝夕ともに混んでた。 時間区切っての予約制だけど受付でならび、料理を取るのにも行列ができてたので 提供する場所を増やしてほしい。 大浴場はゆったり入れたしセキュリティ面も問題なかったです
Stayed 1 night in Apr 2025

4/10 Poor

INOUE

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Akihiko

Stayed 1 night in Apr 2025

10/10 Excellent

Ishihara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Juri

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

YOKO

Liked: Amenities, property conditions & facilities
また行きます。最高でした
Stayed 1 night in Apr 2025

8/10 Good

Rika

Stayed 1 night in Mar 2025

6/10 Okay

MIKI

Traveled with family
Stayed 1 night in Apr 2025

10/10 Excellent

TAKASHI

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
4月2日に利用しました。 オールインクルーシブで施設も整っており、スタッフも丁寧で満足です。 マイナス点は、客室は相当あるのにエレベーター3基では少なく、移動時にストレスでした、お風呂は露天風呂ありますが、開放感がなく残念な感じです。 総じて満足ですし、まだ伸び代があると感じました。
Stayed 1 night in Apr 2025

10/10 Excellent

hitomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

takeshi

Liked: Cleanliness, property conditions & facilities
朝食は、物足りなかったけど、面白い取り組みの いいホテルでした
Stayed 1 night in Mar 2025

6/10 Okay

TAKAKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

WATARU

Liked: Cleanliness, amenities
施設内部は全体的に綺麗な印象を持ち、部屋／価格と照らして満足であった。 唯一気になる点は、朝食ビュッフェなど宿泊客の利用時間帯をある程度設定する／考慮するなど、少し改善点が必要であると感じた。 ３月下旬の宿泊であり、最繁忙期とは異なっていたが、それでも時間帯の集中が発生し、席や料理の確保が難しくなっていた。大人数の家族での利用はより厳しいと思う。 会場／該当期間の宿泊利用人数等を考慮して、時間帯の調整は柔軟に対応した方が良いと感じた。
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service

マナーについて

春休み中で家族連れ、観光客が多かったようですが、館内のマナーなどを掲示されたものが見当たらず、子供が走り回って危険を感じたりバタバタと音が響いて気になりました。 　朝食ビュッフェで係のスタッフがいないと、子供たちが勝手にしてしまい、うどんが散乱して後の人が嫌な気分になってました。親御さんがついて見て欲しかったです。 他県のメリュキュールに宿泊した経験から、スタッフの対応とかしっかりされているのに、お客様マナーで少し残念でした。
Stayed 1 night in Mar 2025

8/10 Good

kaori

Liked: Cleanliness, staff & service
客室数の多さに対するエレベーターの数は少なすぎるとは思いますが、時間をずらすなどすれば問題なく乗れます。エレベーターも食事も混む時間を予想してそれより先に動く、これで問題はないと思います。 廊下の物音も響きますが、気になる気にならないは個人によるかと思います。 ホテル周辺に何もな
Stayed 1 night in Mar 2025