8/10 Good
Ritesh
May 29, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ritesh
Stayed 3 nights in May 2025
XCELSIOR HOTEL AND SPA
4.0 star property
Choose dates to view prices
Photo gallery for XCELSIOR HOTEL AND SPA
Reviews
6.06.0 out of 10
Popular amenities
- Breakfast included
- Spa
- Parking included
- Free WiFi
- Air conditioning
- Business services
Explore the area
48 Keating Rd Police Bazar, Shillong, ML, 793001
- Wards LakePlace, Wards Lake3 min walk
- India Orchidarium and Botanical GardenPlace, India Orchidarium and Botanical Garden5 min walk
- Jawaharlal Nehru StadiumPlace, Jawaharlal Nehru Stadium2 min drive
- Shillong (SHL)Airport, Shillong (SHL)53 min drive
Room options
View all photos for Luxury Suite, Hill View
Luxury Suite, Hill View
- Hill view
- 550 sq ft
- 1 bedroom
- Sleeps 3
- 1 Queen Bed and 1 Twin Sofa Bed
View all photos for Deluxe Double Room
Deluxe Double Room
- 220 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
View all photos for Comfort Double Room
Comfort Double Room
- Sleeps 2
- 1 Queen Bed
About the neighborhood
Shillong
XCELSIOR HOTEL AND SPA places you within a 10-minute stroll of India Orchidarium and Botanical Garden and Wards Lake. This 4-star hotel has 20 guestrooms and offers a full-service spa, free in-room WiFi, and free valet parking.
What's nearby
- Wards Lake - 3 min walk - 0.2 miles
- India Orchidarium and Botanical Garden - 5 min walk - 0.3 miles
- Cathedral of Mary Help of Christians - 19 min walk - 1.1 miles
- Jawaharlal Nehru Stadium - 2 min drive - 0.7 miles
- Golf Links Shillong - 4 min drive - 1.4 miles
Getting around
- Shillong (SHL) - 62 min drive
Restaurants
- Dylan's Cafe - 2 min drive
- Deja Vu - 3 min drive
- swish cafe - 3 min drive
- Café Shillong - 2 min drive
- Spectra - 6 min walk
About this property
XCELSIOR HOTEL AND SPA
XCELSIOR HOTEL AND SPA features a full-service spa, meeting rooms, and conference space. If you plan to drive, free valet parking is available. The front desk is staffed 24/7 to help with access to locker space, luggage storage, and tours or tickets. Other amenities at this spa hotel include a business center, laundry facilities, and local meal delivery service.
Guests can expect to find free WiFi and 50-inch Smart TVs with digital channels and Netflix. Bathrooms have free toiletries, slippers, and bathrobes. Other standard amenities include free minibar items, coffee makers, and free newspapers. Change of towels is available on request.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Body Spa. Services include facials, body scrubs, and body treatments. The spa is open daily.
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Property amenities
Internet
- Available in all rooms: Free WiFi
Parking and transportation
- Free self parking on site
- Free valet parking on site
Food and drink
- Free full breakfast available on weekdays 7:30 AM to 10:00 AM
Things to do
- Full-service spa
Family friendly
- High chair
- Laundry facilities
- Soundproofed rooms
Conveniences
- 24-hour front desk
- ATM
- Laundry facilities
- Lockers
- Luggage storage
Guest services
- Change of bedsheets (on request)
- Change of towels on request
- Dry cleaning/laundry service
- Housekeeping (daily)
- Tour and ticket assistance
Business services
- 1,000 square feet of conference space
- Business center
- Meeting rooms
Full-service spa
- Body scrubs
- Facials
- Spa open daily
Accessibility
- No elevator
More
- Banquet hall
Room amenities
Bedroom
- Bedsheets provided
Bathroom
- Bathrobes
- Free toiletries
- Private bathroom
- Shampoo
- Slippers
- Soap
- Toilet paper
- Towels provided
Entertainment
- 50-inch smart TV with digital channels
- Netflix
- Streaming services
Food and drink
- 24-hour room service
- Coffee/tea maker
- Electric kettle
- Free bottled water
- Free stocked minibar
- Meal delivery service
- Restaurant dining guides
More
- Air conditioning (climate-controlled)
- Electrical adapters
- Free daily newspapers
- Phone
- Safe
- Soundproofed rooms
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: anytime
Check-out
Check-out before 11:30 PM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
- This property doesn't allow pets
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
- Check-in: 2:00 PM—-anytime
- Check-out: 11:30 PM
The front desk is open 24 hours a day. Driving? This property offers free parking.
We should mention
Details about charges, deposits, or other important information:
- This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- This property accepts credit cards, debit cards, and cash.
- Onsite safety features include a fire extinguisher.
Additional information about polices, regulations, and more:
- There are no elevators.
- No cribs or infant beds are available.
- No rollaway or extra beds are available.
Property is also known as
XCELSIOR HOTEL AND SPA Hotel
XCELSIOR HOTEL AND SPA Shillong
XCELSIOR HOTEL AND SPA Hotel Shillong
Frequently asked questions
Is free cancellation available at XCELSIOR HOTEL AND SPA ?
XCELSIOR HOTEL AND SPA provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.
What's there to do within easy reach of XCELSIOR HOTEL AND SPA ?
This hotel in Shillong is within a 10-minute walk of Wards Lake and India Orchidarium and Botanical Garden. You'll also find Jawaharlal Nehru Stadium and Thrills Fun Park within a short drive.
Will I be able to park at XCELSIOR HOTEL AND SPA ?
Yes, valet parking and self parking are offered for free at the hotel.
Is there a spa at XCELSIOR HOTEL AND SPA ?
Body Spa is the hotel's spa and services include body treatments and facials.
Does XCELSIOR HOTEL AND SPA feature a casino at the property?
No, XCELSIOR HOTEL AND SPA doesn't have a casino.
Is there an indoor pool at XCELSIOR HOTEL AND SPA ?
No, there is no indoor pool at this hotel.
What do couples enjoy most about XCELSIOR HOTEL AND SPA ?
Amenities that appeal to couples at this hotel include a meal delivery service, a minibar stocked with free items, and Netflix.
Does XCELSIOR HOTEL AND SPA have a hot tub?
No, there isn't a spa tub at this hotel.
Does XCELSIOR HOTEL AND SPA have a restaurant that serves breakfast?
XCELSIOR HOTEL AND SPA offers free full breakfasts on weekday mornings though there is no restaurant.
Will XCELSIOR HOTEL AND SPA allow pets to stay for free?
No, pets aren't allowed at XCELSIOR HOTEL AND SPA .
Are there connecting rooms at XCELSIOR HOTEL AND SPA ?
No, this hotel doesn't feature connecting guestrooms.
What is the closest airport to XCELSIOR HOTEL AND SPA ?
The closest major airport to XCELSIOR HOTEL AND SPA is Shillong (SHL), which is 18.8 mi away (62 minutes by car).
Can I book a room with a balcony at XCELSIOR HOTEL AND SPA ?
No, there aren't any guestrooms with balconies at XCELSIOR HOTEL AND SPA .
XCELSIOR HOTEL AND SPA Reviews
Reviews
6.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 0 out of 2 reviews
10 - Excellent
0
Rating 8 - Good. 1 out of 2 reviews
8 - Good
1
Rating 6 - Okay. 0 out of 2 reviews
6 - Okay
0
Rating 4 - Poor. 1 out of 2 reviews
4 - Poor
1
Rating 2 - Terrible. 0 out of 2 reviews
2 - Terrible
0
7.0/10
Cleanliness
6.0/10
Staff & service
9.0/10
Property conditions & facilities
Reviews
4/10 Poor
Uto
Nov 16, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Room was nice, but service was terrible
Uto
Stayed 1 night in Nov 2024