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Four Points by Sheraton Shenzhen

4.0 out of 5.0

Recent guest reviews

Upon arrival, we were given a room which stank of pure sewage and the staff immediately shifted us to the "Preferred Floor" stating that the stench was because we were placed in a smoking room. Was not given an option nor asked at check in, what my preference was and simply assumed. Fair enough, they moved us. Second room still carried that smell but to a lesser extent. Phoned up the concierge and you clearly are aware of the issue but simply sent up an air purifier. Left it on, and went out for the day hoping to come back to a fresh room. Instead, being dead tired, my mom and I placed our heads on our respective pillows which we hoped were clean only to have BOTH your beds wreak of smoke and massage oil! Absolutely disgusting. Tried to sleep on by throwing the pillows off the bed as we were too tired only to find that the bed was equally as smelly. This was further made worse by the A/C unit feeling as if it was non-existent. We were both sweating the whole night. Lodged a complaint in the morning, only to be told that they will ask an engineer to check it out. After another day out, we arrived back from the outside heat only to find the same problems persisted. I rang concierge again, and sent up an engineer again as if I did not know how to operate the thermostat. He then proceeds to acknowledge that the central AC has been set to a warm temperature and he will go see if he can turn it down. Guess he was unsuccessful as the heat persisted. My mother has had brain surgery before and paying to stay in comfort at your hotel, was a joke. She had to constantly take headache pills because she couldn't sleep nor were we offered to change rooms anymore as I suppose all the rooms would be hot too. I may as well have told her to go sleep in my small apartment but I wanted to give her something more comfortable but was I wrong completely to place my trust in your hotel. Overall, an absolutely horrible stay at this hotel. Lack of interest to assist us to have a comfortable stay. Constantly having to smell some sort of stench and deal with the heat. This is the last time I will ever use this hotel or recommend it to anyone. Your hotel group provides one of the worst experiences I have ever encountered in Shenzhen. Sheraton in Futian is just as bad if not worse!

A fantastic hotel right in the center of the city, and just a kilometer away from the HongKong border. Though English is a challenge in this country but the hotel staff make your life easy. The concierge staff is very nice and helpful

Fantastic stay enjoyed even more by our the excellent service of the hotel staff. I would like to give particular mention to the pickup and delivery driver Mr Kao who showed great customer service and very helpful. Will come back again.

This is my first time in the Four Points Shenzhen. A great no-frills stop and very close to the HK border. As an SPG Platinum guest, I arrived from SZ airport after midnight and was upgraded to a very spacious Deluxe Suite in the west tower. I was surprised how huge this property was, and it was a large walk from the main lobby in the east tower to my room. My deluxe suite was very clean but sadly only two bottles of water and no welcome note. There was also a kitchen in this suite but no cutlery, plates, bowls or cups which I found unusual and made the kitchen useless. Breakfast in the west tower on level 23 was very quiet and a very good buffet spread, particularly Chinese breakfast items. I also enjoyed the spacious outdoor seating area. Only issue with the service I encountered was a very slow check out — so slow that I gave up waiting in the queue and left. Overall, a great stay for the price and I enjoyed the property's quietness.

住過數間Marriott Group 旗下位於深圳的酒店, 這家在硬件方便一定不是最好的。但個人認為員工的服務質素一流,絕對有用心聆聽客人的需求。 特別是禮賓部戴眼鏡的員工Bruce. 這次住宿麻煩了他很多次,在退房後亦有一些事情拜託要跟進,他十分樂意及積極跟進,這種服務質素及敬業的態度現在已經很少見了,令人印象深刻。 Been to a few Marriott group hotels in Shenzhen. In terms of facilities and room size this one is not the best one, but in term of services I can say this hotel is the best. Staff here are extremely helpful and considerate making you feel like home. Especially concierges staff – Bruce. We had caused quite a lot of troubles during our stay, Bruce was always willing to offer help and even closely follow up our parcels problem with the delivery company after we checked out. A big thumb to him. Thank you so much.

Stayed here for business. It's a fine hotel with all the expected things available. I didn't like the location because it's not an easy walk to the city or catch the metro and taxi is very hard to get in the morning. There aren't a lot of great restaurants choices close to the hotel either. If you want to go to Hong Kong then this is a good choice because it's right next to the Futian port.

This was my first trip to China. The staff were very friendly and welcoming. Hotel is standard business hotel chain - very clean and confusing table. We ate in the restaurant and food was of a good standard.

Thank you Ken and Brian for help in navigating Shenzhen. It’s really tough for an American who does not speak any Chinese to get to all my business appointments when most taxi drivers do not speak English. You were both so incredibly helpful with advice every day. Ken, I will not forget that you left with me in the middle of the night to search for a new suitcase since I had too many samples to bring back to the states. When they both said several times “this is my job and it is my pleasure to help” you I really feel that you meant it! You both are hospitality SUPER HEROES!

We stayed here for three nights, very convenient location, easy walk to the metro and they have a shuttle during the day. The property is beautiful, rooms are large and very clean. We enjoyed sitting in the bar in the evening.

Pretty standard room for four points. Room was in the West tower which is a walk. Since I'm there for just one night, in future I'll just ask for the main tower to avoid long back and forth to breakfast restaurant. Otherwise everything is ok. Would prefer my regular Sheraton Futian more for the location and the availability of more food choices there. Of course, pricing is better here than Sheraton.

5 Guihua Road Shenzhen Guangdong

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Health club

Located in Futian, Four Points by Sheraton Shenzhen is within 2 miles (3 km) of sights such as Huanggang Port and Coco Park. This 4-star hotel has 438 rooms and welcomes guests with 5 restaurants, a full-service spa, and free in-room WiFi. In central Shenzhen, the hotel is also close to Shenzhen Convention and Exhibition Center and Shenzhen City Hall.


Enjoy dining at Taste, one of 5 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Four Points by Sheraton Shenzhen's 438 rooms are air-conditioned and provide refrigerators, minibars, and coffee makers. 40-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free bottled water, laptop-compatible safes, and phones.

Property features

Guests staying at Four Points by Sheraton Shenzhen enjoy access to a full-service spa, a health club, and free WiFi in public areas. For transportation, you can make use of an airport shuttle (available on request) for CNY 500.00 per vehicle one way, as well as a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a conference center, a business center, and a seasonal outdoor pool.

Reviews from Trip Advisor

Trip Advisor aggregated rating

82.0% of guests recommend this hotel

Total of 827 reviews