Everything is ok. Except comunication with the staff. They hardly speak English. The property is in perfect conditions and
very pleasant and help staff to help with issues, Jacky and Vicky were very helpful at the time of check in and getting me a great room
Awesome it's just perfect location to be closer to Hong Kong
good location, good price and good facilities and comfortable
Best hotel in Shenzhen. I will frm now on jst choose this Four Point Sheraton any time I come here. Even the staff is well trained here.
As usual, this hotel provides a comfortable, no hassle service. The accommodations are better than most and the staff is always eager to please.
It wasn't my 1st time to stay at this Four points Sheraton hotel. At the recent re-visit and still found their excellent friendly service and the comfort of the room is still remained the same over the past years. I personal like the quiet location and yet still convenience to get around easy by taxi. Apart from the room rate + service charges seems expensive, everything else are fine to me.
we expected to have friendly and english speaking staff. even in reseption area, people had very poor english. we asked for room upgrade, they doubled charged us. Also, they wanted to charge the breakfast double ( in deed , that makes triple charge) when we found that there is a mistake, a 45 min discussion started. finally, they undertand that it was their mistake. so unorganized and it is not sheraton level...
Located in Futian within 2 miles (3 km) of Shenzhen Convention and Exhibition Center, Four Points by Sheraton Shenzhen is within a few miles (5 km) of other popular sights such as Coco Park. This 438-room, 4-star hotel welcomes guests with 5 restaurants, a full-service spa, and an outdoor pool.
Enjoy a drink at the gastropub or get your fill of Asian cuisine for breakfast, brunch, lunch, or dinner at Taste, one of 5 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
Four Points by Sheraton Shenzhen's 438 rooms are air-conditioned and provide refrigerators, minibars, and coffee makers. 40-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free bottled water, laptop-compatible safes, and phones are also standard.
Four Points by Sheraton Shenzhen features a full-service spa, an outdoor pool, and a children's pool. If you drive, self parking is CNY 35 per night, or you can take advantage of the airport shuttle (available 24 hours) for CNY 500.00 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include a health club, a sauna, and free WiFi in public areas.
Everything is ok. Except comunication with the staff. They hardly speak English. The property is in perfect conditions and
Dear Guest, We are delighted to receive your feedback regarding your stay with us.Thank you for your review, and we look forward to welcoming you back in the future!
very pleasant and help staff to help with issues, Jacky and Vicky were very helpful at the time of check in and getting me a great room
Awesome it's just perfect location to be closer to Hong Kong
good location, good price and good facilities and comfortable
Best hotel in Shenzhen. I will frm now on jst choose this Four Point Sheraton any time I come here. Even the staff is well trained here.
As usual, this hotel provides a comfortable, no hassle service. The accommodations are better than most and the staff is always eager to please.
It wasn't my 1st time to stay at this Four points Sheraton hotel. At the recent re-visit and still found their excellent friendly service and the comfort of the room is still remained the same over the past years. I personal like the quiet location and yet still convenience to get around easy by taxi. Apart from the room rate + service charges seems expensive, everything else are fine to me.
we expected to have friendly and english speaking staff. even in reseption area, people had very poor english. we asked for room upgrade, they doubled charged us. Also, they wanted to charge the breakfast double ( in deed , that makes triple charge) when we found that there is a mistake, a 45 min discussion started. finally, they undertand that it was their mistake. so unorganized and it is not sheraton level...
Dear Guest, We are glad you enjoyed our hotel. We most certainly take pride in providing all of our guests with 5 star service across all venues. On behalf of my team I look forward to welcoming you once more to the Four Points by Sheraton Shenzhen in the future.