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Four Points by Sheraton Shenzhen

4.0 out of 5.0

Four Points by Sheraton Shenzhen

4.0 out of 5.0

Recent guest reviews

位於福田口岸附近, 提供接駁往返口岸與福田高鐵站, 對於進出香港或廣州的旅客這不失為一個好的落腳處, 西棟房間有更新了, 整體來說十分理想, 早餐也非常豐富, 對於白金卡客戶非常大方. 游泳池健身房也都很完備. Four Points offers great convenience connecting Futien boarder and Speed Rail station by shuttle service. It's a good option for passengers passing by Hong Kong or Guang Zhou. West wing building is renovated with comfortable room layout. Hotel is very generous for Platinum members, and breakfast is great with great selections of food varieties.

The staff did not know what the hotel service standards were. The communication with the guests did not solve the problem at all. 19/May/2019, on the phone, the staff chris Xu, I believe it is an individual employee problem, individual employee The most important thing was that the staff member clearly stated that the hotel would not be upgraded if there were suites in the hotel. The refrigerator has a smelly The smell of durian, which causes my body to be uncomfortable. The staff has entered my room many times, seriously disturbing my rest, because the smelly smell of durian makes me I feel unwell And need to rest, so it is impossible to help me change the refrigerator. It is unacceptable as a Marriott staff member. The Executive Lounge Macao has no staff to serve guests. As a titanium member and stayed for more than 60 nights. Titanium customer, Suggestions for improvement After each stay, each time only the hotel said that it will do better next time, but the hotel has wasted 60 chances . As the Marriott small potato I will said that the next time you do better, the future will improve the excuses, but there is no actual solution. The problem plan, for example, what is the first step, what is the second step, as a small potato member, opportunity, the integrity of a hotel staff is questionable, top elite members group is preparing to issue a joint statement to a series of events that the Marriott headquarters has for this hotel. 工作人員不知道酒店服務標準是什麼。 與客人的溝通根本沒有解決問題。 19/5月/ 2019年,在電話中,工作人員克里斯徐,我認為這是一個單獨的員工問題,個別員工最重要的是,工作人員明確表示如果有套房,酒店將不會升級 酒店。 冰箱有一股臭味榴蓮的氣味,讓我的身體不舒服。 工作人員多次進入我的房間,嚴重擾亂了我的休息,因為榴蓮的臭味使我感到不適並需要休息,所以不可能幫我換冰箱。 作為萬豪酒店員工,這是不可接受的。 澳門行政酒廊沒有工作人員為客人服務。 作為鈦會員,住了60多個晚上。 鈦客戶,建議改進每次入住後,每次只有酒店說下次會做得更好,但酒店已經浪費了60次機會。 作為萬豪小土豆我會說下次你做得更好,未來會改善藉口,但沒有實際的解決方案。 問題計劃,例如,第一步是什麼,第二步是什麼,作為一個小土豆成員,機會,酒店員工的誠信是值得懷疑的,頂級精英成員組正準備向一系列發表聯合聲明 萬豪總部為這家酒店提供的活動。

I usually stay at the Sheraton in Futian when I travel to shenzhen but from now on I will stay at this four points. The staff was very friendly and they always said hi and smiled when I walked by. The room was clean and spacious and the breakfast was yummy. It is a bit far from the cbd area but really close to the board crossing to Hong Kong. Overall it is great and I will stay there again when I go back!

Bruce was a great billingual staff who provided information on how to get around town from our hotel. He made our stay pleasant and welcoming. He was extremely patient and took the trouble to orientate us around the various key places of interest in Shenzhen. Cheers! Well done Bruce! Steven Ho Singapore

Stayed for one night in late April 2019. The hotel is easy to get to from Futian Checkpoint Metro. You can easily get the B618 bus right outside the station which runs every five minutes and costs RMB 1.00 and is only one stop from the Metro. On return you can get the hotel free transfer bus which only operates one way from the hotel. Checkin went smoothly and was upgraded to a Junior Suite for being a Titanium member. The room was excellent and had everything you could possibly need. Breakfast was great with many Western and Chinese choices and good quality. The hotel also has a bar on the second floor which opens late and has many drink choices and live entertainment. Bruce at the concierge is very friendly and will help you with all your baggage and travel needs. Looking forward to returning to the hotel.

Stayed at this hotel many times, rooms was upgraded to suite and overall service could meet my expectation. Front desk staff were very nice, housekeeping was also helpful. Breakfast was delicious with various kind of food.

First time in Shenzhen, pick this hotel that is within company’s policy. It’s a good price performance, well maintained, friendly staff and good services. Breakfast has lots of selections and worth the trip in the morning, the main one on 3rd floor has more selections than the 23rd floor on the west tower. Tommy at the concierge is very helpful, housekeeping staff Yan Xu Fen is very good and responsive. Nice clean room deco and good bed. Got a very good room upgrade as a long time member with a view of Hong Kong across the river. The only downside is the location is not in the center of town, not a lot around but close enough to get where you want to go in a taxi.

As some others have said, it's a bit dated, but it is well maintained. From the airport you can take a taxi for about 150rmb, or if you have time, take the metro to Futian Checkpoint Station or Yitian Station, and then take a taxi or walk the last 1 km. it'll save you quite a bit of money. Around the corner are some shops and places to eat, including a mcdonalds. No complaints about the hotel.

I always stay at this hotel for business trip to the nearby free trade zone. Room is clean & nice. all the restaurants serve good food. Price of course is on the high size, but value for money. I am lucky to have a corner room with nice view.

Located very close to Lokmazhou border administration within the special tariff zone. Easy access to Futian district shopping and restaurant. Great location, convenient, accessible. Hotel amenities are good, contemporary design provide a very coze atmosphere for a pleasant stay

5 Guihua Road Shenzhen Guangdong

Hotel highlights

  • Close to Happy Coast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Futian within a mile (2 km) of Happy Coast, Four Points by Sheraton Shenzhen is within 2 miles (3 km) of other popular sights such as Shenzhen Convention and Exhibition Center. This 4-star hotel has 438 rooms and welcomes guests with 5 restaurants, a full-service spa, and an outdoor pool.


Dining

Enjoy dining at Taste, one of 5 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

A 40-inch LCD TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and the bathroom offers a rainfall showerhead, a hair dryer, and free toiletries. Other standard amenities include a coffee maker, free bottled water, and a laptop-compatible safe.


Property features

At Four Points by Sheraton Shenzhen, guests enjoy a full-service spa, an outdoor pool, and a health club. If you drive, self parking is CNY 35 per night, or you can take advantage of the airport shuttle (available 24 hours) for CNY 500.00 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this spa hotel include free WiFi in public areas, a conference center, and a business center.

Room options

Superior Room, 1 Queen Bed

Queen 1 | Sleeps 2

Superior Room, Guest room, 1 King

King 1 | Sleeps 2

Deluxe Room, Guest room, 1 King

King 1 | Sleeps 3

Deluxe Room, Guest room, 2 Double

Full 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

82.0% of guests recommend this hotel

Total of 1024 reviews

Four Points by Sheraton Shenzhen

5 Guihua Road, Shenzhen, Guangdong 518038