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Four Points by Sheraton Shenzhen

4.0 out of 5.0

Recent guest reviews

This is my first time in the Four Points Shenzhen. A great no-frills stop and very close to the HK border. As an SPG Platinum guest, I arrived from SZ airport after midnight and was upgraded to a very spacious Deluxe Suite in the west tower. I was surprised how huge this property was, and it was a large walk from the main lobby in the east tower to my room. My deluxe suite was very clean but sadly only two bottles of water and no welcome note. There was also a kitchen in this suite but no cutlery, plates, bowls or cups which I found unusual and made the kitchen useless. Breakfast in the west tower on level 23 was very quiet and a very good buffet spread, particularly Chinese breakfast items. I also enjoyed the spacious outdoor seating area. Only issue with the service I encountered was a very slow check out — so slow that I gave up waiting in the queue and left. Overall, a great stay for the price and I enjoyed the property's quietness.

住過數間Marriott Group 旗下位於深圳的酒店, 這家在硬件方便一定不是最好的。但個人認為員工的服務質素一流,絕對有用心聆聽客人的需求。 特別是禮賓部戴眼鏡的員工Bruce. 這次住宿麻煩了他很多次,在退房後亦有一些事情拜託要跟進,他十分樂意及積極跟進,這種服務質素及敬業的態度現在已經很少見了,令人印象深刻。 Been to a few Marriott group hotels in Shenzhen. In terms of facilities and room size this one is not the best one, but in term of services I can say this hotel is the best. Staff here are extremely helpful and considerate making you feel like home. Especially concierges staff – Bruce. We had caused quite a lot of troubles during our stay, Bruce was always willing to offer help and even closely follow up our parcels problem with the delivery company after we checked out. A big thumb to him. Thank you so much.

Stayed here for business. It's a fine hotel with all the expected things available. I didn't like the location because it's not an easy walk to the city or catch the metro and taxi is very hard to get in the morning. There aren't a lot of great restaurants choices close to the hotel either. If you want to go to Hong Kong then this is a good choice because it's right next to the Futian port.

This was my first trip to China. The staff were very friendly and welcoming. Hotel is standard business hotel chain - very clean and confusing table. We ate in the restaurant and food was of a good standard.

Thank you Ken and Brian for help in navigating Shenzhen. It’s really tough for an American who does not speak any Chinese to get to all my business appointments when most taxi drivers do not speak English. You were both so incredibly helpful with advice every day. Ken, I will not forget that you left with me in the middle of the night to search for a new suitcase since I had too many samples to bring back to the states. When they both said several times “this is my job and it is my pleasure to help” you I really feel that you meant it! You both are hospitality SUPER HEROES!

We stayed here for three nights, very convenient location, easy walk to the metro and they have a shuttle during the day. The property is beautiful, rooms are large and very clean. We enjoyed sitting in the bar in the evening.

Pretty standard room for four points. Room was in the West tower which is a walk. Since I'm there for just one night, in future I'll just ask for the main tower to avoid long back and forth to breakfast restaurant. Otherwise everything is ok. Would prefer my regular Sheraton Futian more for the location and the availability of more food choices there. Of course, pricing is better here than Sheraton.

I stayed here end August arriving at the hotel in the afternoon following typhoon Hato's landfall. The hotel has a good location, serves a variety of options for breakfast and provides shuttle service to and from the FTZ area on defined timings. Staff are pleasant and are easy to communicate with in the English language.

It take 10 minutes walk from Futian Checkpoint to the hotel under the violent sunshine. I'm sweating a lot when I arrived the lobby. The forntdesk receptionist was nice and gave me some tissue for wiping. She was polite,efficiency and helpful. The room a little bit small but clean and cozy. The breakfast buffet was good because of its varieties delicious food and nice staffs. The nearby subway station away from the hotel by more than 10 minutes walking. You must wait for the hourly shuttle bus or get the taxi if you wish to explore the downtown area.

Arriving from the Futian Checkpoint subway/MTR/underground etc, I exited facing west. Just beyond the white bridge-like gate sculpture I could sight the tall Four Points hotel. AFter about ten minutes stroll, I arrived. Check in was swift and instructions clear. The room was perfect featuring a bath and many other luxuries. The swimming pool on the 6th floor was mostly shaded from city life, but open enough to feel free. It closed late. At around 25-28 degrees celcius, it was warming and welcoming - just like the staff. The gym was quaint and very modern, with all the trimmings that a great gym commands. The breakfast buffet was varied and well worth the extra investment for two nights away.

5 Guihua Road Shenzhen Guangdong

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Outdoor pool

Located in Central Business District within a mile (2 km) of Huanggang Border Crossing, Four Points by Sheraton Shenzhen is within 2 miles (3 km) of Huanggang Port. This 4-star hotel has 438 rooms and welcomes guests with 5 restaurants, a full-service spa, and an outdoor pool. In central Shenzhen, the hotel is also close to Coco Park and Shenzhen Convention and Exhibition Center.


Enjoy dining at Taste, one of 5 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Four Points by Sheraton Shenzhen's 438 rooms are air-conditioned and provide refrigerators, minibars, and coffee makers. 40-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free bottled water, laptop-compatible safes, and phones.

Property features

At Four Points by Sheraton Shenzhen, guests enjoy a full-service spa, an outdoor pool, and a health club. For transportation, you can make use of an airport shuttle (available on request) for CNY 500.00 per vehicle one way, as well as a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, a conference center, and a business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

82% of guests recommend this hotel

Total of 804 reviews