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Four Points by Sheraton Shenzhen

4.0 out of 5.0

Recent guest reviews

We arrived late evening and left at lunch time so we didn't had time to experiment all the hotel facilities. Check in was easy and staff welcoming. We were in the west tower, room has great size and was clean. We had in-room dining, burger and fish and chips, nothing exceptional but ok. The only cons is the size of the hotel. It was a bi confusing to remember our way as need to change lift and walk along long corridors. But great place for the price and convenient location to navigate in Shenzhen and close to the border.

Huge hotel with an East and West wing which was confusing to navigate yourself around as it involved walking between corridors and changing lifts at different floors. Rooms are spacious and clean, if a little tired looking. Ate at the lobby lounge which was OK, nothing special. The in-room service was the one thing that really let it down - poor quality, over an hour to arrive and bought up the wrong items. Definitely worth going straight down to the restaurants. Located about 20 minute taxi from the train station and within easy distance to Futian main restaurants and bars. Good for short stopovers and stays but would not recommend for a long stay.

1st time at this hotel. What a pleasant surprise. 10 min walk to Futian MTR/Port to Hong Kong. Super convenient for business traveler having business both in Shenzhen and Hong Kong side. The hotel has west and east wing. The rooms in west wing is newer and bigger, definitely get that. This is the hotel to stay if u need convenience of traveling.

This is a beautiful hotel, centrally located in town. Very comfortable rooms with great bedding and baths. An excellent Cantonese restaurant, and very good breakfast buffet. Stayed just one night, but I will return on my next trip to Shenzhen.

Clean room and other areas. 16 floor offers great views. Food areas clean and staff very friendly and provide great service. Was able to easily join and get Marriott staus with no hassles before arrival.

The hotel was OK. Not really in the central area. The rooms were quite but kinda stuffy. The staff were very kind and helpful. The breakfast was very good. There were a lot of dishes to try. But the Hotel rate was quite high for what you were getting back in return.

It's a nice place to relax ,, the swimming pool is so quiet and clear .. it's cool to go swimming in the morning and enjoy sunshine by the pool with a book...and it's great to get a drink to relax at the hotel lobby .. the food at TGB is wonderful .. ...

Stay for business. We were upgraded to the West tower since we are Sheraton points members, Unfortunately when we were there the temperature was close to 100 degrees (F) and when I got to my room the air conditioner was not working very well and my room did smell a bit musty. It was too late in the evening to ask for a change. The room is very large and very nice. The breakfast buffet is excellent and the staff is quite friendly. Asian and western choices with lots to choose from. I unfortunately didn't have a lot of time there but I recommend a stay there if you find yourself in Shenzen.

We spent 2 months in an apartment of the four points Sheraton in Shenzhen, coming from Italy to China for work. I would not spend words describing the hotel that of course has above average standards, but for the "Human resources" working there. As we entered the lobby we had a warm welcoming and Mrs Sunny Lai was satisfying all our requests we made to make our apartment just as needed it. Never making us feel like we were asking for too much, and dealing with requests rapidly and thoroughly. At the reception every guy like Phoenix or Ken was working with efficiency and devotion. We cannot forget the nice smile of Bruce Lan that was happy to see us as we were long time friends. Even for breakfast we were able to find polite and smiley girls like Daisy Zhou. Taking care daily of our apartment was Mrs Hu Guping, she was really active and discrete at the same time. We felt her taking real care of us. Wi-fi connection was free, fast and without limits, very important for foreigners traveling to China. Even at the pool and gym guys were attending us with care, and Peter became a good friend with a lot of patience for our 3 years old daughter. She still remembers him. Last but not least Carlo and Damon from front desk, were dealing for us any type of issue, even personal. We would thank all the staff of the hotel and apologize for those we did not mentioned. We will certainly be back! Family Anastasi Antonio laura and Francy

I stay here for a weekend with my dog and the service is absolutely good, A staff called Ken customized shuttle service driving us to the metro station which is quite convenient. The breakfast is fatastic and it's been very hard to move my dog back to room from the canteen!

Room options

Deluxe Room

King 1 | Full 2 | Sleeps 3

Deluxe Suite

King 1 | Sleeps 3

Executive Suite

King 1 | Sleeps 3

Executive Room

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

82% of guests recommend this hotel

Total of 761 reviews