Asta Hotel Shenzhen4.5 out of 5.0
Recent guest reviews
The hotel is not bad in location, equipment and decorations but the service I got really didn't deserve them. I drank coffee at room because the breakfast coffee tasted terrible and also one day I saw a cockroach climbing outside the coffee machine. Therefore, everyday I left some coffee mud in the cup, for 5 days, I had to wash the cups in the room by myself. (My colleagues had the same treat). Only on the 6th day, I received a note from my "housekeeper" who claimed that the clean lady was not sure whether she should clean my cups because of these residues... Well, right beside the coffee cup that day, I left another cup with a used tea bag, it seemed like that the clean lady was also not sure whether she should wash a cup with a soaked tea bag (no tea inside)...i see, she is a doubter. Nevertheless, not like other hotel, my sleep wear left on bed appeared everyday in different places (or should I say, floor and corners) in a same way: rubbed into a ball. For 7 days, it's like a game between me and the clean lady called "where u throw my sleep wear today". On the opposite, one of my colleagues who happened to live on the executive floor, his clothes have been taken out from his suitcase and sent to laundry without permission just because he used the hotel laundry bag to put dirty clothes. Again, it was taken from his suitcase! One day, I left room in a rush and didn't lock the door (the door alarm didn't beep). So my room had been straight opening to everyone live on the same floor for almost 2 hours till I returned. (Luckily nothing has lost). Next day I met an old lady in hotel uniform (maybe my "housekeeper") when I left the room. "You left your door opened all night, you know that?" she laughed at me. I don't see any reason to laugh at me at this point, shouldn't it be your responsibility to lock the door for your guest after you realized that the guest didn't mean it? It's a shame for a hotel costs 150 dollars per night that the staff only knows how to laugh at guests. After all, I felt very happy to check out. Btw, the 2 boys in concierge were the only normal hotel staff. I was waiting for a taxi at lobby while chatting with this security staff. Once he knew that I was trying to catch the last fast train leaving the city, he told me something like it takes at least 30 minutes to the train station this time (10pm) and u r definitely going to miss the train. He also kept telling me to take train from a much further station which according to him "only less than 20min if u take the metro". I had lived in Shenzhen for a while (luckily) but I don't understand till today why he told this wrong information to me. Luckily, the taxi arrived and brought me away from this nut. 11 minutes to train station. As for sure, I will not return this hotel. It's a nightmare.
Although it is a big hotel with pretty hefty prices, it is not that amazing. We asked for a smoke free room and as we entered the room it was clear to us that it was not free of smokers smoke. Changed rooms - got a better one - but then realized that in the bathroom the fan is connected to other smoker fans so we had a smoke free room with a smokers bathroom. Staying there you could really see that when the hotel was new it was a great hotel but over time it has amortized and no renovations have been made. Despite all that, the staff was friendly, some of them actually spoke English (not that this is something they would have to do) and they helped us in all the ways they could!
Was here for 2 nights, it was pretty nice. Kingsize bed size I had the room for myself. Beautiful view too, sad that breakfast wasnt included as the price was already a bit "high". Staff was friendly, but maybe difficult to communicate if you dont know mandarin.
Got a shock when I realised someone had entered my room (room service) even when I've indicated "Do Not Disturb". Pros: - Walking distance to some shopping malls, exhibition centre, food street, and market - Train Station is just right outside the hotel Cons: - Service staff were generally unfriendly (eg: Staff ignored me when I needed help in getting a cab) - Privacy is an issue. They continue with the room service even when I put up the "Do Not Disturb" sign. - The free WIFI in the hotel room generally doesn't work. I had never once connected to the internet using their WIFI during my 3-Night stay over there. - Carpets in the room have stains. The good thing is that they provide bedroom slippers.
An old hotel, ideally located in HuangGang, mins away from the custom border to HK. You can locate lots of foods and entertainment nearby, very busy area. Don't expect too much in the room, all basic stuff and not modern Only recommended for their location
The service is friendly; despite the fact that most of them don't speak English, they really make an effort to help you if you don't speak Chinese. If you are a foreigner in need of more English help at a hotel, you should not stay here. But, if you don't need so much English, it's a good place. Good location in the city, great breakfast (buffet! love it), great gym, and THE SPA IS AMAZING. Even if you don't go to stay with them GO TO THEIR SPA. I got a full body massage and cupping treatment there and it changed my life, pretty much. A lot of people have issues with their rooms. They think it's outdated and it might be, but I didn't really notice so much. The beds were huge and comfortable. The bathrooms were nice. I'd stay there again, though I wouldn't recommend it for foreigners in China who need English and more comfort.
The food is wonderful. The one fault it has, is the accommodation, very old and dated and the carpets have a very damp smell. The air conditioner in the room is terrible, will not go below 22C on hot days, hardly moved off 24,25 degrees C and we had it set on 18C.We live in a colder climate so could not sleep at night because we were far too hot. We complained about it, but they could not rectify the problem. The rooms could do with a good spring clean.
Rooms are clean. Location is okay. In front of the hotel is a big building area, so currently quite inconvenient. The lady at the reception does not speak English very well, so she is yelling at you for everything. CREDITCARD or SIGN. It smells a little bit wet everywhere in the hotel, so I'm a little bit confused. You cannot see any wet places. Short trip okay-not longer than 2 nights !
Great hotel !! Recommend it !! Bar is a bit dated !close to most shops and and amenities ! Rooms are very comfortable abmnd clean ! Business hotel mostly ! Higher floors will avoid all the current digging in the front ! Work carried on 24 hours !!!
The subway construction is ending soon, no more noise, the stay becomes quiet and comfortable. As usual this is a good location hotel, near to Hong Kong border by taking the subway at Fumin for one station. Surrounding has lots of food choices. Only minor issue is the shower water will slip out of the glass door to the toilet and cause a mess. Still, will stay again in future due to location.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 152 reviews