ibis Shenyang The Centre3.0 out of 5.0
Recent guest reviews
Upon arrival a young girl with no English skills was at the reception. She was impolite and had not clue of how to be nice, friendly and welcoming. Another staff member arrived, a guy who spoke some English, and showed a bit service mindness. Rooms: My friends room, smelled heavily of tobacco, to get another room was difficult and again the reception showed no service mindness. Some time later I called the reception, to ask how to use the air-conditioner as the room was too warm, upon 3rd call and seeing a maintainance guy, I was told to switch it off. It had only warm air. Ten minutes later 2 bottles of water was delivered to our room! In the morning when we needed a taxi, no service. But finally a guy was helpful. We even had the name of our destination written in Chinese, and the word taxi!
I stayed for one night. Hotel is in the city center, and provides parking lot in front of the entrance, if you are lucky. Receptionist couldn't say a word of English, and lobby had a huge leaked water stain at the entrance, with wall poster torn down, very ugly sight. Ordinary coffee costs 20rmb. As soon as we entered elevator, I knew the rooms aren't going to be anything special. Rooms are small, and with somewhat comfortable bed. Bathroom is very small, but hot water was very nice without interruptions. TV is maybe 17 inch big, there is kettle too, and one power outlet only, and not even by the bed. Bed tables are not equipped. Half liter bottles are provided, but if you want more, you should pay. Window was big and nice, but with very limited movement, and if you dont use something to block it, it will close itself. Wardrobe space was fine. Table is like a counter with one chair. Overall sense i that the hotel is in for some repairing, being that walls are started deteriorating. I was surprised because there are so many simple things that can be fixed in minutes, but seems that hotel lacks staff or care to maintain its facilities. Anyway very low level experience, no breakfast, and elevator was weird, you had to press button if you want out, or it will take you for a ride,
although none of the members reception spoke neither English nor French correctly communication was quite satisfactory. Great hotel in a good area of Shenyang, room very big and right, price 178 yuan a single night.
I thought Ibis have quite a reasonably good branding until I came to Shenyang. Besides the small space for the room and toilet, the house keeping service and breakfast selection were basic and nothing to rave about - that's why the title minimalist. I think it's alright if budget is tight and what is required is just a bed to sleep on and wash up area. The only plus point perhaps is it is close to Tai Yuan street which is one of the main shopping street in Shenyang. The nearest train station is also at Taiyuan street. House keeping is just giving each room 2 bottles of mineral water and towels. The breakfast fare is several cold local starters and the warm food is fried rice and 2 or 3 dishes. More suited for local taste. Do note that this hotel is sharing it's building with many small companies. Meaning the hotel room is at some levels whereas other levels are office spaces.
I've travelled China for 6 years with work, from time to time we stay at an IBIS for location convenience. If its pleasure, your on a budget and a short stay go for it, if its business for a few nights avoid this one if you can, if you do stay here definately ask for a room at the back, don't get a room on the main strip the noise from cars is on an epic scale, its the car alarm and honking capital of Shenyang. We moved to the opposite side with no hassle and helpful staff but the rear block is under, or about to go under major construction. One night at 12:12 am bulldozers and trucks rocked up, yep 12:12am for two hrs working. I think works will go on here for the next yr or so. If you need to iron shirts here you can get an iron from them with a deposit, but no ironing board. It was clean. Wifi was good. There are places in Shenyang for the same price or a little higher that are much better, do that.
This hotel is quite simply awful. Arrived to check in, had to wait for the receptionist to finish watching TV so I could check in. Asked for a non-smoking room, was given a smoking room. This was rectified after asking to change. Pro's: Location is good Con's: No breakfast available on 2/7-2/10 because of 'Spring Festival' (This is an international hotel, this is unacceptable) AC didn't work - room was a sweat box. The shower stank of smoke Bathroom fittings were deteriorating and the water smelt stale. No way to get much air into the room with AC not working. Receptionist's rude and unhelpful - asked for sights in local area and had no idea - in the end I went to the Crowne Plaza opposite to get advice on the area. 'Too few staff for breakfast' - yet when came downstairs one morning there was 7 staff sitting watching TV in the reception area. All in all, incredibly poor and I ended up cancelling my second reservation because of it. Avoid at all costs.
Overall experience in hotel were good! Everything was need and tidy! Staff were polite and helpful. Location also were great as quite near to metro station of Taiyuan Street. Nearby gor a few shopping mall.
I was turned away from several other cheaper places before hedging my bet with this one. The front desk was okay. A girl on duty at night, Agatha spoke good English. The rest spoke poor English but enough to fix a problem if needed. I had to put a deposit down to get the room. The room and bathroom were small but not bad. The bed was hard (pretty standard) but overall the room was clean. They give complimentary bottled water but no iron or small wash towels. I had a coffee maker but there were no coffee packets which is kind of weird. The breakfast buffet was srange too. I knew they would not have western dishes but I was not expecting dinner items like fish, kung-pao chicken, rice, noodles. etc. But, being lazy, I didn't want to walk to eat so I indulged to the tune of 22 Yuan a day. Overall it's an okay place to stay. The location is good which I love. Also, there were no hassles or issues during checkout which was good.
I stayed here for a total of ten nights when visiting with work. Rooms - basic but adequate Cleanliness - same mess spotted on corridor carpet for the whole time I was there, evidence that no vacuuming took place Lifts - very slow Breakfast - ok, limited to basic and toast for the 'western' selection, even my Chinese colleague suggested the Chinese selection was poor In addition, they are having some refurbishment work done. It was very inconvenient to hear drilling and hammering at 6am. The positive for this hotel is the location - very near shops, cafes, restaurants and services.
I have been to many Ibis hotels around the globe and this hotel is definitely the worst of all Ibis hotels. Nobody speaks English. You have to put in a deposit for almost everything (even if you have paid for them). Breakfast was completely insufficient. Rooms smell of tobacco. Safety precautions inadequate. I generally like Ibis because there is no fuss. Just a simple hotel to crash in. But this was, although I had no expectations from the facility, one of my worst experiences. I don't think that the Accor Hotels Group knows what's going on at this hotel.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 234 reviews