The Portman Ritz-Carlton, Shanghai

5.0 star property

Choose dates to view prices

Photo gallery for The Portman Ritz-Carlton, Shanghai

Aerial view
Property video
Interior detail
Lobby
Lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040
  • Place, West Nanjing Road
    ‪1 min walk‬
  • Place, Jing An Kerry Centre
    ‪3 min walk‬
  • Place, Jing'an Temple
    ‪10 min walk‬
  • Airport, Shanghai (SHA-Hongqiao Intl.)
    ‪17 min drive‬

Room options

Deluxe Skyline View - King

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Skyline View - King

  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Deluxe City View - King

7.0 out of 10
Good
(2 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premier Suite - King

7.0 out of 10
Good
(2 reviews)
  • City view
  • 845 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe City View - King

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe - Twin

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

Deluxe City View - Twin

  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

Club Deluxe City View - Twin

  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

Premier Suite - Twin

  • City view
  • 845 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

Club Skyline View - Twin

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

Club Business Studio - Twin

  • City view
  • 516 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

Deluxe Skyline View - Twin

  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

Deluxe - King

9.2 out of 10
Wonderful
(21 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

One Bedroom Penthouse Suite

  • City view
  • 1163 sq ft
  • 1 bedroom
  • Sleeps 3

Two Bedroom Penthouse Suite

  • City view
  • 1928 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

Club Premier Suite - King

  • City view
  • 845 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Business Studio - King

  • City view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Shanghai

Located in Jing'an within a short walk of Jing'an Temple, The Portman Ritz-Carlton, Shanghai is within 2 miles (3 km) of other popular sights such as People's Square. This 593-room, 5-star hotel welcomes guests with conveniences like an outdoor pool, an indoor pool, and a gym. It's connected to the convention center in central Shanghai and also close to The Bund.

What's nearby

  • West Nanjing Road - 1 min walk - 0.0 miles
  • Jing An Kerry Centre - 3 min walk - 0.2 miles
  • Westgate Mall - 7 min walk - 0.4 miles
  • Jing'an Temple - 10 min walk - 0.6 miles
  • Shanghai Exhibition Center - 15 min walk - 0.8 miles

Getting around

  • Jing'an Temple Station - 8 min walk
  • Shanghai South Railway Station - 10 min drive
  • Hongqiao International Airport (SHA) - 35 min drive

Restaurants

  • ‪The Ritz Bar & Lounge - ‬2 min walk
  • ‪The Lobby Lounge - ‬3 min walk
  • ‪Yun Italia - ‬3 min walk
  • ‪Portman's - ‬2 min walk
  • ‪Club Lounge - ‬1 min walk

About this property

The Portman Ritz-Carlton, Shanghai

The Portman Ritz-Carlton, Shanghai features an indoor pool, an outdoor pool, and a gym. Self parking is offered for CNY 120 per night. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, access to locker space, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a hot tub.
Bathrooms offer hair dryers and bathrobes, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Minibars, electric kettles, and safes are other standard amenities. Housekeeping is available on request.
An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

Similar properties

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (CNY 120 per night)
  • Limited onsite self parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 288 for adults and CNY 144 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Portman's

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Baby bath
  • Children's toys
  • Indoor pool
  • Lifeguards on site
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Conference center (60,665 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 45 floors
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Lifeguards
  • No plastic drinking straws
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for CNY 408.1 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cash deposit: CNY 5000 per day
  • A damage deposit of CNY 1000 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CNY 288 for adults and CNY 144 for children
  • Self parking fee: CNY 120 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408.1 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a deadbolt lock
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher and a deadbolt lock.
  • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Portman Ritz-Carlton
Portman Ritz-Carlton Hotel
Portman Ritz-Carlton Hotel Shanghai
Portman Ritz-Carlton Shanghai
Portman Shanghai
Ritz-Carlton Portman
Ritz-Carlton Shanghai Portman
Shanghai Portman
Shanghai Portman Ritz-Carlton
Shanghai Ritz-Carlton Portman
Portman Ritz-Carlton Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Shanghai
The Portman Ritz-Carlton, Shanghai Hotel Shanghai

Frequently asked questions

Is free cancellation available at The Portman Ritz-Carlton, Shanghai?

The Portman Ritz-Carlton, Shanghai offers free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at The Portman Ritz-Carlton, Shanghai?

As of Mar 6, 2026, prices found for a 1-night stay for 2 adults at The Portman Ritz-Carlton, Shanghai on Apr 5, 2026 start from $201, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near The Portman Ritz-Carlton, Shanghai?

This hotel is situated in Jing'an, just steps from West Nanjing Road and Shanghai Centre, and within a short walk of Jing An Kerry Centre. You'll also find The Bund and People's Square within a short drive.

Will I be able to park at The Portman Ritz-Carlton, Shanghai?

Yes, parking is offered for CNY 120 per night.

Does The Portman Ritz-Carlton, Shanghai have a casino at the property?

No, The Portman Ritz-Carlton, Shanghai doesn't have a casino.

Will I find an indoor pool at The Portman Ritz-Carlton, Shanghai?

Yes, this hotel has an indoor pool as well as an outdoor pool and a hot tub.

Is The Portman Ritz-Carlton, Shanghai a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does The Portman Ritz-Carlton, Shanghai have a hot tub?

Yes, this hotel has a spa tub.

Does The Portman Ritz-Carlton, Shanghai have a restaurant that serves breakfast?

Yes, The Portman Ritz-Carlton, Shanghai serves a full breakfast for a surcharge each morning at Portman's.

Does The Portman Ritz-Carlton, Shanghai allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Portman Ritz-Carlton, Shanghai.

Does The Portman Ritz-Carlton, Shanghai have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to The Portman Ritz-Carlton, Shanghai?

The closest major airport to The Portman Ritz-Carlton, Shanghai is Hongqiao International Airport (SHA), which is 10.9 mi away (35 minutes by car). Another top airport is Shanghai Pudong Intl. Airport (PVG), which is around 21.9 mi away.

Can I book a room with a balcony at The Portman Ritz-Carlton, Shanghai?

No, there aren't any guestrooms with balconies at The Portman Ritz-Carlton, Shanghai.

Does The Portman Ritz-Carlton, Shanghai host weddings?

If wedding bells are in your future, take advantage of the wedding venue at The Portman Ritz-Carlton, Shanghai.

The Portman Ritz-Carlton, Shanghai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 523 out of 797 reviews
Rating 8 - Good. 183 out of 797 reviews
Rating 6 - Okay. 52 out of 797 reviews
Rating 4 - Poor. 19 out of 797 reviews
Rating 2 - Terrible. 20 out of 797 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Hue

Stayed 4 nights in Oct 2025

10/10 Excellent

Hao, CHINO

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything is super good
Stayed 1 night in Nov 2025

10/10 Excellent

WILLIAM

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excellent room and wonderful service , the club lounge is outstanding
Stayed 3 nights in Nov 2025

10/10 Excellent

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing
Stayed 3 nights in Nov 2025

10/10 Excellent

Ryohei

Stayed 3 nights in Nov 2025

10/10 Excellent

Deena, Naugatuck

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The room was perfect, very clean and the staff was very accommodating.
Stayed 4 nights in Oct 2025

10/10 Excellent

XIAOWEN

Liked: Cleanliness, amenities, property conditions & facilities
The room is super clean, the breakfast is delicious and has a variety of options. The front desk stuff is very nice.
Stayed 2 nights in Oct 2025

10/10 Excellent

XIAOWEN

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They have high quality services in all.
Stayed 2 nights in Nov 2025

10/10 Excellent

yuan

Stayed 5 nights in Nov 2025

10/10 Excellent

Frederic

Business traveler
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Oct 2025

10/10 Excellent

Merbert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well kept property. Great location. Manager Aileen Hu at Club Collection provided attentive personal assistance professionally.
Stayed 5 nights in Oct 2025

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities
Best place to stay in Shanghai!
Stayed 2 nights in Oct 2025

6/10 Okay

Michael

Stayed 1 night in Oct 2025

10/10 Excellent

alice

Stayed 3 nights in Oct 2025

10/10 Excellent

John

Stayed 3 nights in Oct 2025

6/10 Okay

Chris, Toronto

Stayed 3 nights in Oct 2025

10/10 Excellent

Marc

Stayed 2 nights in Oct 2025

2/10 Terrible

Chris, Toronto

Stayed 2 nights in Oct 2025

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Club lounge was excellent.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As ever the Portman Ritz Carlton was perfect arranged balloons, cake and card for my daughters birthday, wonderful service every time, thank you
Stayed 1 night in Oct 2025

10/10 Excellent

Ho Him

Stayed 2 nights in Sep 2025

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not expecting over £500 deposit to be taken from us on arrival. Some staff rude and unhelpful but wonderful choice of breakfast. Extras in hotel very expensive
Stayed 7 nights in Sep 2025

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Portman Ritz-Carlton Shanghai is located at the old French Concession, one of the city's most exclusive neighborhoods and also very convenient shopping district. Many restaurants and several shopping malls are steps away from the hotel. It's also very close to subway station. The property has an upscale appearance inside and out. Most staffs were pleasantly polite and helpful; room was clean and well equipped; breakfast buffet selection was quality and substantial. It'd be my first choice when I return to Shanghai next trip.
Stayed 8 nights in Aug 2025

10/10 Excellent

HUNG, Marietta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is truly one of the nicest hotels in town. As part of the architectural design team of the project 35 years ago, I’m proud of it stands the test of time. The location is unbeatable. Highly recommended.
Stayed 2 nights in Sep 2025

10/10 Excellent

Troy, Santa Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really stood out as the best part of staying here, they were always available, helpful and friendly. The location is amazing as well.
Stayed 5 nights in Sep 2025