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The Portman Ritz-Carlton, Shanghai

5.0 out of 5.0

Recent guest reviews

I stayed again at this hotel after 2 years. It is a great hotel, the service is really good, the staff really make you feel at home. I like the new bar design. The room we had was not great.. it could do with a refurbishment, you can see that they used good quality material but it needs upgrading. The TV was also old and many of the channels were fuzzy.

The staffs are surprisingly considerate. Very satisfied with the service. But, I was hoping the breakfast dining area could be more decent. This hotel is the best choice if you have business to do at the shanghai exhibition center.

Once again, this hotel was a standout. It was so nice when I was there last year that I decided to go again and it did not disappoint. Exceptional employees. Ran into a little hiccup when I was not met at the airport by the car that I reserved from the hotel... but a nice upgraded room later and a nice fruit basket made everything alright. The people at the hotel went out of their way to make sure I was comfortable. Great neighborhood for shopping and site seeing.

Fabulous hotel, nearly every amenity available, terrific location! Very generous sized rooms with extremely comfortable beds and bedding. Some room for improvement such as rather small TV monitors that are only viewable from one location but otherwise a great find!

You almost always get great service in a Luxury hotel like this and it seems routine but I still appreciate it. Since it was scheduled by Sinorama in a full China tour at a new upgrade level we didn't have the Club status but it didn't matter much as we were too busy to need more than the nice, clean, quiet room which slept well with the great bed.

Just checked in to these nice and good located hotel yesterday with my family. We got a suite which is spacious with nice view but accidently found out that there will be many existing activities like camping and hunting for Ritz Kids in the hotel but sadly nobody told us anything about welcome package for kids at the reception desk and during check in. After some calls and asks about the kid's deals, we got the tent and all camping things which my son enjoyed a lot and couldn't be happier after the ice cream treat. The only thing is that : I went to the hotel staffs to get them and nobody came to us in advance! What a pity that Ritz Carlton has many good things but not many good representers for them. It is so easy to make kids laugh, just a little effort does need! There are many restaurants and shops around hotel and convenient for families with children.

Very conveniently located around JingAn temple area with lots of restuarants and shopping within walking distance. View from the club lounge and high floor rooms are great and you can exceptional service.

Just one night stay, but service in Ritz-Carlton did impress me a lot. Not to mention this perfect location and cozy facilities. By the way, May, which works in call center helped me a lot during my short trip in Shanghai. Thank you May, and thank you Ritz Shanghai!

While there are probably other uber chic luxury hotels now in Shanghai, none have the Portman's history. Originally the ONLY place to stay when here, it has maintained it's luxurious reputation. I like the fact that there is still a hint of it's late 1980's decor, and that having been the first of its kind, it continues to inspire respect. The large entrance way leads into a 3 building complex of restaurants, private apartments and stores, and its service is outstanding. An executive lounge on the 43rd floor offers the business traveller an excellent resource and a fabulous and unobstructed view, as across the street from the hotel is the historic Shanghai Exhibition Center proudly touting its Soviet Era architectural style. While there is an endless array of luxury hotels now strewn about Shanghai, the Portman Ritz-Carlton was up and running before any of the others and definitely can keep abreast of them.

The Ritz Carlton Portman is an excellent place to stay in Shanghai Beautiful hotel, great staff and great location. Plenty of shopping and places to walk close by. We stayed on the Club Level and found that to significantly add to the experience with wonderful service and ambience. We highly recomend thishotel.

Room options

Deluxe Room, View (Club)

King 1 | Twin 2 | Sleeps 3

Premier Suite, 1 Bedroom, City View

King 1 | Sleeps 3

Room, View (Shangai Room)

King 1 | Twin 2 | Sleeps 3

Premier Suite (Club)

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 1674 reviews