The Peninsula Shanghai5.0 out of 5.0
Recent guest reviews
I rate this very good and not excellent because it does fall short of being a spectacular property. I LOVE Peninsula in Asia. Over the top. All hotels are amazing. This hotel (Shanghai) is beautiful. Art Deco all the way. Retail is impressive. The location is single to none. The rooftop is worth staying here. The skyline view is jaw dropping. We took so may pictures at sundown. At 7 pm the skyline lights up and I promise there's not a single place on this planet that compares. But- On the not so good side- drinks are watered down. Horrible. You order anything & it seems like you're getting some flavored lemonade. Order wine. Safer. They can't tinker with it. We ate at what was sold to us as a 2 Michelin star restaurant. Terrible. No kidding. I've traveled to lots of places. Had incredible meals at Michelin starred restaurants. Bribing comes to Mind. Only explanation for such an absolutely poor performance. My housekeeper can do better than these folks. It was so subpar it's not funny.Yi Long Court was awarded 2 Michelin stars. Bags of money must have been exchanged. I asked about a Chardonnay wine and was brought a bottle of Cabernet from China. Really?? Then they brought some other red wine after that. Finally insisted on my selection & the Chardonnay appeared. Dishes we ordered were never served. Everyone got different dishes than what they ordered. There was a lazy Susan so we ended up putting dishes in the middle so we could end up with what we ordered. On a bad day, one of my kids can cook better. A joke. Michelin should be embarrassed. Never happen in the US or Europe. We have standards. Why they are so lackadaisical about it here is a mystery. Honestly mind blowing.
I came here recently for a brief business trip to China. In short: it was an incredible experience from start to finish Upon arrival, we were personally greeted and whisked past the front desk to be taken to our rooms for check in. My luggage arrived as soon as the process was done. Over the course of the next four days I’d come to realize that everything at the Peninsula is just as carefully orchestrated as the check-in experience. The Peninsula has both large and small delights to offer. It is housed in a beautiful art deco building with incredible views of the skyline conveniently located in one of the most picturesque parts of Shanghai. There is no doubt that the hotel is impressive in all the ways that it should be. The floors are coated with marble, the main hall is stunning and the roof deck is a great place to get a drink and soak in the skyline. And you probably know all that already. What really sold me on the Peninsula was the attention to detail at every turn. Everyone knows you by name. I had an iron and board sent up and there was water in the iron already. There’s a console by your bed so you can control the whole room (including the amazing blackout shades) so you never have to get up in the middle of the night. The moment I really fell in love was after taking a nap one afternoon, coming back and finding my slippers moved to the side of the bed that I had napped in. The staff is incredibly attentive and provide impeccable service at every opportunity. My co-worker noted that the flow of the hotel felt well thought out too, which is true. It’s very easy to get around in and you will come to love being greeted every morning by the staff on the way to breakfast. Breakfast is included and I tried Western, Chinese, and Japanese breakfasts. There’s a buffet where you can fill out your meal and I appreciated the fresh fruit every morning. I’d say hands down the Japanese breakfast was my favorite, such a great healthy way to start the day. The roofdeck bar is beautiful and scenic, but the August heat and humidity was a bit much and we retreated to the lounge downstairs. As a New Yorker, I found the cocktails there more to my liking. Not sure what vermouth they were using, but the negronis I had there were comparable to any bar I’ve been to here in NYC. We accidentally ended up at Yi Long Court twice, once on purpose and the other time because the restaurant we ended up at was out of Peking duck. My first time there was right after our long flight and I was a little disoriented. Still, throughout the course of our trip, that meal haunted me and I found myself wanting to go back. So on our last night we did and enjoyed it even more than the first time. I secretly wanted to go back so it worked out well. It’s worth noting that the restaurant was pretty empty on both occasions, maybe due to August not being the most attractive time to visit Shanghai. What impressed me the most about the Peninsula is how successfully they cater to a variety of tastes and cultures while providing impeccable service throughout the experience. Most likely I’ll have to return in October and won’t hesitate to return to the Peninsula.
Choosing Peninsula is very similar to a small investment. You are certain of quality and professionality . Care in service as well as attention to detail. Peninsula at the Bund is the confirmation of my theory. The style is classic, traditional. Maybe not the youngest and coolest hotel to stay but definitely the service and the quality of the rooms worth the money. The entrance is characterized by a large space that functions as a restaurant for breakfast and tea in the afternoon. In my opinion the hotel miss an area for reception, but overall it is a great hotel. Check in and concierge service is not far from the entrance. Triumphs of brightly colored flowers, for my taste too loud, but we are in China, the colors are very much loved. The bedrooms are equipped with comfortable beds. Spacious, super clean and full of every comfort. Bathrooms in mix of marble (dark brown and white Carrara), beautiful and functional. There is nothing that does not go. I decided not to give 5 stars because I think in such a hotel a great and functional lobby is indispensable and because I think this hotel should have a little more soul, support more local products and production as well. Why do oscar de la renta amenities in Shanghai ???? Breakfast is decent, but not great
Family treat weekend in Shanghai and barely wanted to leave the hotel it's so nice. Of course it's pricey but worth it. Food and service in the lobby excellent, superb breakfast. Will be back again soon.
Was in shanghai for my sons birthday and spent about 2 hours on the roof top bar. Had excellant views of the bund if anyone want to take photos. Drinks are reasonable price for the privilege. The staff are very attentive and the only place I could find that sold tiara Maria.
My wife and I stayed for 2 nights at The Peninsula Shanghai on 14-16th July 2017. The rooms are probably as high tech as we have seen anywhere and luxuriously appointed and the breakfast quality/area and breakfast staff are excellent. This hotel could be truly great but is let down by management who do not have a grip on the rest of the staff who were the least attentive of all the hotels we during our 2 week trip to the Far East. The reception and lobby staff in this hotel are, based upon our 2 day stay, bordering on useless. It is management's job to train the staff properly. When we arrived at the hotel we were dropped off on the main road by one of the countless scam taxis (high speed taxi meter) that operate in Shanghai and charge unsuspecting customers up to 10x the normal rate. This is despite us taking a taxi from a designated taxi rank. Whilst I remonstrated with the taxi driver, my wife tried to get someone from The Peninsula to assist us. She was ignored by five staff for an eternity; presumably they didn't see it as within their job description to assist a customer in distress. Eventually one decided to follow my wife by which time (5 minutes had elapsed) a member of the public had come to my assistance. There were no staff at the entrance to the Bund when we arrived or indeed at any time during our 2 day stay. There should be a Peninsula staff member located at the Bund entrance permanently. The service staff seem to congregate at the main (vehicle) entrance admiring two Rolls Royce cars. Incidentally this main entrance does not have any sidewalks/pavements for customers who decide to walk. I don't understand why so many staff congregate at this entrance rather than take initiative, move around the hotel and engage with customers to determine whether they can be of service. We stayed at the Ritz Carlton Macau 2 nights earlier and the contrast in service levels is extreme. My tip to The Peninsula management would be to sell the Two Rolls Royces, send your staff to the Ritz Carlton Macau and copy what they do. Many of the staff there were from China, so it is not a cultural issue.
Incredible view from the 13th floor and decadent culinary creations at this Michelin starred restaurant. Impeccable service from all the staff!! I would rank this restaurant within the top five fine dining venues in Shanghai.
We thoroughly enjoyed our two stays at The Peninsula Shanghai this month. Its prominent location is ideal for iconic reviews of Pudong and the Bund. Every detail of the interior added to the luxury hotel experience. We will definitely return to the Peninsula if we revisit Shanghai in the future.
From the minute we arrived at 0900 we felt special. They even managed to give us one of our 2 rooms at that time which was fantastic after an overnight flight so we could shower and change. Having outer-door connecting rooms made it like a suite when we later got both rooms. The rooms are large with very comfortable beds, fully equipped with everything from toothbrushes to robes, and a fruit bowl. The built in electronic gizmos do everything from having subtle lighting, drawing curtains to launching space shuttles.... The hotel gym is 24 hours and very good (but no rowing machine) and the pool is exceptional for a city hotel - big and large so you can actually swim. Also an outside lounging area if you want to get some sun. Breakfast in the lobby is very fine in presentation. All hot food freshly made to order. The coffee is great. All staff are first class and very helpful with excellent English. Located just off the bund and a 10min walk from Nanjing Road for metro and shops made the location great too. Throughly recommend a visit to the top floor terrace bar for the view, and if you are feeling flush for dinner at Sir Elly's while there.
The Shanghai Peninsula is outstanding. The views of the Bund, the river, and Pudong are my lasting memory of Shanghai. Service is among the best I have encountered. Rooms are comfortable. Restaurants are very good. Having a drink on the roof with the views is great. Also, excellent restaurants Are a nice walk along the Bund.
- Walking distance to The Bund and Pudong Riverside Promenade and Park
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Indoor pool
Located in Downtown Shanghai, The Peninsula Shanghai is a leisurely stroll from popular sights such as The Bund and Pudong Riverside Promenade and Park. This 5-star hotel welcomes guests with 235 rooms and conveniences like an indoor pool, free in-room WiFi, and a fitness center. Located centrally in Shanghai, it's also close to Jing An Temple and Nanjing Road Shopping District.
This hotel is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop. For your convenience, a buffet breakfast is served each morning for a fee.
All 235 rooms feature iPod docks, minibars, and coffee makers. Guests can expect free WiFi and wired Internet, along with 46-inch TVs and DVD players. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free newspapers, free long-distance calls, and free local calls are also standard.
Guests staying at The Peninsula Shanghai enjoy an indoor pool, a fitness center, and free WiFi in public areas. There's limited parking, and an airport shuttle during limited hours for CNY 3300 per vehicle roundtrip. The 24-hour front desk has staff always at the ready. Other amenities at this luxury hotel include conference space and wedding services.
Reviews from Trip Advisor
92% of guests recommend this hotelTotal of 1183 reviews