The Hongta Hotel, a Luxury Collection Hotel, Shanghai5.0 out of 5.0
Recent guest reviews
This is a nice business hotel though it looks rather aged. The room is pretty comfortable. Our suite has a big TV and a very big bathroom quite luxury to say. The service is also very good, the concierge and the front desk staff were quite professional. The lunch set at the Italian Restaurant is quite a bargain.
Arrived early, used gym toilet. Really gross in general (see photos) and cubicles have no locks. Had to ask for a room change due to smoke in the room. 2nd room was fine and clean. Breakfast is a pretty dismal attempt.
I booked this hotel to give it a try since it is in Pudong and I had a conference around there. Upon entering the lobby, I felt like I already made a mistake. Unlike other Luxury Collection hotels, this lobby is dated and seems like it came out of the late 80s/early 90s. Upon entering the room, same feeling, and the bathroom fittings are all oxidizing and fracking. However, the worst aspect is that there seems to be a lack of management. Went to the swimming pool and it was ok, but the lifeguard was sleeping the first time and he was eating fast food at the pool tables the second time. When it came time to check out, I was waiting as the only person on the counter was dealing with another customer. Multiple staff went in and out of the back office without offering to help. I finally complained and after another 10 mins, someone came out. I then asked to see a manager, whom they could not find. And in the end, I left leaving a note for the manager to call, didn’t receive one before I left Shanghai 8 hours later. In looking at the reviews on Starwood, found out that most ppl had the same kind of experience. The management of the hotel is so lacking that their response to these reviews are standardized and exactly the same. As such, they really don’t seem to care about guests well being. This is NOT up to Luxury Collection standards.
Hongta Hotel Shanghai is the big and luxury hotel in this area. The room is comfortable and spacious with full of needed facilities. I have no complain especially the cleanliness. The bathroom is very big deserves for a 5stars hotel. No outside noise impact the private area. That is good. From this hotel, there are many choices of restaurant which is walking distance. Family store locates in the other side of the road.
A very decent hotel. A great lobby with a mezzanine level with a bar and great coffee. Quality rooms. The rooftop level has a business centre, amazing views of the city. A restaurant as well, although expensive prices, prices started at 280-300RMB for a main meal, but the quality was 5 star. No complaints from me whatsoever with this hotel. The nearby area was a little quiet. Not many close by restaurants to choose from, but a few on the adjacent street.
I am a SPG platinum member and they treated me like platinum. This is my 2nd stay here. The staff are very polite and helpful. Hats off to door man Milos, check in clerk Wendy for their help during my stay. I highly recommend this hotel. Access to 2 subways within a block or 2. Good shopping near by and restaurants galore.
The hotel is a decent hotel - I won't call it luxury though. It has a design that is more classic in nature, and you can sense that it is a hotel that was built in the late 90's or early 2000's. However, if you're more budget conscious (i.e. spending USD 150 or less per night) when you need to have business meetings in Pudong, esp. in the Financial District, this could be a good choice, as it is only 2.5 km away from the Lu Jia Cui financial district. And the room is pretty decent - It is fairly spacious - and the housekeeping staffs do keep it in good shape everyday. The hotel is located next to a main room - with lots of cafe, restaurants around it - and there is also a mid-sized shopping mall about 10 minutes walk away from it. Hotel staffs are friendly and very helpful - A friend of mine came by and passed me some stuffs, and the hotel staff is nice enough to bring that to my room, and proactively pass me the message when I'm back. And they also helped me to secure a taxi to the airport during the evening peak hour. If you're curious why it is called Hongta - In chinese it means "Red Pagoda", and it is named after a famous cigaratte brand in China, which is part of a state-owned enterprise (SOE) from the Yunnan province. And you guess it right - the hotel is part of the SOE investment property. And if you're adventurous enough - there is a Yunnan restaurant within the hotel premise, and also a specialty store that sells the premium chinese liqour (Ba Jiu) called Mao Tai, As you can see - It is a very "local" type of hotel but it still comes with a decent settings and great hospitality.
That was the third time I stayed in Hongta, each time for over a week. I don't think the hotel deserves 5 stars anymore. It's equipment is dated, e.g. air conditioner failed to cool the room below 23 centigrade regardless of how long it was running while set at 16 degrees. The technician came and measured the temperatire of the air flow out of the A.C. and claimed it works well; it clearly was not. Buffet breakfast has good choice, albeit exactly the same every day. The service is inconsistent; I asked for long espresso every day, but was getting drip coffee half the time.
...otherwise so so. I've stayed in the Hongta multiple times as it is in walking distance from our office. It formerly was the St. Regis and nothing has changed since - at least not maintenance wise. Rooms are spacious & clean but getting old. In General it is not really the kind of hotel I like - which probably influences my judgement. It has a lot of gold, thick curtains and carpets. The hotel is totally lacking a nice bar to have a quick drink. Besides a guy from Argentina at the front desk, most of the personal is lacking language skills. If your having a question or a special request it is not so easy to make yourself understandable. (I mentioned that during check out) Breakfast is okay variety wise. An ok hotel to spend a couple of nights if your just in for sleeping and breakfast.
I have stayed at the Hongta 3 times in the past 6 years and typically impressed with the hotel but it has gone downhill in the past year. During my most recent visit, I noted that the hotel is not what it once was. The hotel service personnel wore visibly dirty clothes, butler service is no longer a strong point and the rooms are no longer fitting of a five star. The hotel is a decent value but don't be fooled by 5 star reviews.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 740 reviews