It was my first time staying there and I was in Shanghai for a Business trip. The service provided at the hotel was pretty average. My room came with access to the club lounge, which was excellent and is on the top floor (58th) giving a magnificent view of the city. Starting off, the check in experience was decent. Their front desk is on the 25th floor which can be slightly confusing. The rooms are pretty dated and decor is uninspiring. However, the view from my room was great. The Television was dominated by local channels in Mandarin (hardly a trait of a global hotel chain). The bathroom either had extremely cold or extremely hot water from the shower which was quite unsettling. Since I was there for a short stay, I did not bother complaining. One good thing was that the rooms came with integrated adapters in the wall outlet to accommodate different kinds of plugs. The hotel houses a large mall at the ground floor, which has quite a bit of shops for grabbing food or a quick shopping haul. China Unicom towers are at a short distance, so it is easy to procur a sim card. Zhongshan metro station is at a short walk away. It also has a few convenience stores in the vicinity. Overall though, it did not live up to the standards that new age hotels are setting, hence came back slightly disappointed.

The location of this property and the shear size of the hotel (gleaming skyscraper) are two great reasons to select this hotel on your next visit (but not the only reasons). Directly above Line 2 (and across the street from Line 3 and 4), you can literally get anywhere in Shanghai from the property. Use Exit 2 from Line 2 (that puts you directly next to the hotel). The dining options surrounding the hotel are close and endless - there is everything you could want at 2 very large malls (Raffles and Cloud-9). Cloud 9 is easier to navigate and closer and has more fast food options. Global Harbor is 1 Metro stop north of the Hotel and well worth a visit. The dining at the Hotel is outstanding as well - food at breakfast was huge and well prepared. There are 2 options for dinner (Western restaurant and Chinese). The Western restaurant is the same that serves breakfast - and dinner selections are varied and the food is excellent (the only complaint is they will charge you USD$8 dollars for a 12oz can of Pepsi (yes, E-I-G-H-T dollars)....you can get a 6pack at CarreFour downstairs at Cloud-9 for RMB$10 dollars. The soft drink prices at the hotel are outrageous, so be warned (but, like I said - I picked up a 6pack at the store, and put in the room refrigerator).....the Corona was also USD$8, so I just drank Corona's at dinner. The rooms are extremely comfortable - for 10 nights I never tossed-and-turned. The view is incredible, and there is a room-service robot that makes her rounds (it has a female voice that talks while it moves around) so you might get to share the elevator with the robot. The bathroom is very spacious, but it is all glass (there are blinds). Rain shower head and plenty of hot water. The elevators are very fast and always available (even during busy timeframes). There is no other hotel that I would stay at for any visit the Shanghai. The location, the price, the service (the staff was incredible and went out of their way non-stop for all customers), the comfort - - it all adds up to a wonderful stay.

I have stayed in this hotel ten times this year and the hotel is quite nice for its price and location. It has a very nice view, relatively outdated furniture, breakfast with wide range of selection and a lounge with nice view and passionate staff. This review is based on comparison to hotels in Shanghai center.

How we can classify this hotel as a 5 stars hotel this is unbelievable. Rooms are completely outdated, carpet and wall are dirty, sofa was also crap and not really clean (picture attached). Air conditioning was not working when I arrived and it looks like a plane engine so forget to use it when you sleep. Curtains very basic and of course not really stoping light. The worst was really the food how you can serve dishes like this. Lunch buffet was awful not tasty even my 7 years old girl is doing better. I also tried a pizza for a dinner and it was even worst this pizza was completely soft and fatty so much fatty that they have to put a tissue under the pizza to absorb the fat just ridiculous. The guys offer me fruit as compensation I say no thanks I cannot eat anything after this weird pizza and they came with the planned bill like I was not complaining unbelievable again. The Only good things was the fitness room but this is really anecdotal compared to all the negative things I faced during my stay. Never again.

I have stayed at this hotel on many occasions and written reviews previously, nothing has changed much since my last visit! The rooms are still a little tired in places, the lobby and staff there are still very good, the club level food and snacks also good if you have the good fortune to have a room up-grade. The location of this hotel is excellent as it is attached to the Cloud Nine shopping centre and very close to Zhongshan Park.

Checked into the hotel and as always no recognition as the Marriott rewards member. The only thing the checkin staff was interested in was to offer me a chargeable room upgrade. Get into the room and read through the letter from the hotel as attached which says that due to transformer upgrade there would be no electricity in the hotel for 3-5 minutes from 11.55pm. So the hotel expects all of their guests to get up middle of the night when the lights go off to turn on and adjust their room air conditioning, reconnect their charging devices, etc. I kept receiving all kinds of email notifications from the hotel regarding my checkin, room is now available, extra speed internet, etc prior to my stay but not one email mentioning this planned outage? Is the hotel assuming that all the guests are okay with this arrangement without giving them an option to decide if they truly are or would like to change their booking? My last couple of stays at this hotel have been really miserable including the last one wherein there was a broken glass on my room floor! Must say that this hotel used to be my preferred choice of stay is now on my never to stay list.

This hotel is in a very convenient location, above a large shopping mall and with a subway station right outside. The customer service is great and fast. The bar in the lobby level is very nice and they play live music several nights a week. The restaurant is good, although I'd recommend that you go the mall downstairs which has a huge selection of restaurants. This would've been a 5 rating if I hadn't returned for another night at the end of my trip. I was assigned a room that was EXTREMELY different from the first one I stayed at, event though they both were the same room type and rate. The second room was less than half the size, with a tiny bathroom with no tub (which the first one had). Not sure how they establish the standards for their rooms, but that contrast made little sense.

Room was on the 38th floor, which is low compared to 50 but still had a great view. The views from anywhere in this hotel are amazing. Room was large enough but seemed a bit dated with an old couch bench in it. Furniture seemed a bit old Dined at the south east asian restaurant late at night, it was okay.. We should have gone to the connecting mall or the mall diagonal to the hotel but it was late and we were worried they wouldn't accept our corporate credit cards (the connecting mall did NOT but the diagonal raffles did). Breakfast was at this and the western restaurant, 7 out of 10. They have above average pan fried buns. Gym/Sauna: well maintained, 7.5 out of 10 Location: 10 out of 10, right above subway stop on line 2, easy to get to both airports and to the city Lounge: 7 out of 10. Free pour liquor, amazing views Value: 7 out of 10. Not cheap but location and service made up for higher cost

I spent three stays here and received awesome service. This hotel is not only located in a very convenient shopping mall where three metro lines cross over, but offers fine facilities and food. Although this is a busy hotel, all hotel associates I met are professional and helpful. Especially the guys at Executive Lounge, who treated me like their family member, such as Sona, Sunny, Ekko, Joean and Mako, impressed me so much. I have to admit that here is my home away from home in Shanghai. Will definately back again.