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Hotel looks new, room size is nice, feel so comfortable during my whole trip even I just stayed for one night. What surprised me is that the robot delivery. I requested a sleeper from customer service and it bring me after 10 mins. But stuff service needs to be improved. After the check in process, the agent keep asking me where I come from and when I come from, I said I take train from Hangzhan, and I arrived Hangzhan by flight yesterday. She keeps asking me the airport name, I asked”isn’t there just one airport? I said the airport name is siu Shan airport” but she still ask me to write it down. I think at least she should tell me why she asked me such questions in advance, instead of keep asking me just like I did something wrong. I also requested to use laundry service, and I asked them to put it at front office so that I can pay and take it when I check out, they said yes but still take it to my room. When I check out. There is few persons queueing for check out or in, and the concierge just stand there without asking to help. I think the best investment for them is the robot, it should replace the human staff if the service still like this.
Checked in close to 8 pm and had dinner at Food Exchange. Food was commendable but service levels especially from Priscilla was excellent. They were backlogged with orders and she made the extra effort to keep me informed and was very sincere in ensuring that my wait for the food was a little more pleasant.
I stayed for five days. I must say i was really impressed by the level of the hotel. The reception staff are very active and always here to help. I checked in no time. Food was exellent. Breakfast and happy hour was a class above. For me its a perfect place to be in Shanghai. I really enjoyed my stay. The swimming and gym pool is nicely located. An special thanks to premier lounge staff (shelly and sara).
Today we had breakfast in the hotel, it’s was a very good and rich buffet and excellent service whit Pricilla the general manager. We had very appreciated the courtesy and standing. All the foods are very fresh and the cappuccino was perfect 👌. Very Good experience.
I lived in this Hotel for the second time for a short businessmeeting in Shanghai. Very convenient with the close distance to Hong Qiao airport. The hotel is really nice and clean, nice and modern rooms (with BBC and CNN 👌🏼). And also the breakfast is excellent for us Europeans who may prefer som more western style food, especially for the early meels. Great hotell, great staff and i will always try yo live here when i am in this area of Shanghai!
We picked this hotel due to its close location to the domestic airport and fast train station. Nice and quiet hotel for meetings. Executive rooms are big and the morning and evening lounge amenities are great. The staff are very attentive, want you to be comfortable, and go out of their way to make everything perfect!
We are staying Novotel Hongqiao for an expo at NECC. It's about 15 mins drive from the hotel to NECC. The room itself is very clean and comfy. The staff here are very friendly and helpful. A big thank you to Priscilla, great customer service. We enjoyed staying here.
I have loved to stay in this hotel located in a very beautiful location. Interior and exterior both are well managed. loved their food with many options. wide space around the hotel with green beautification is really fantastic.
I always stay in this hotel when I come Shanghai office. Good spread of breakfast, well equipment gym with swimming pool, and also gourmet bar for drink. The premier lounge is also a place you should explore for light bites or small meals. Thanks Gary for the warm hospitality during my visit.
It was my first time to Shanghai (visited the tradeshow nearby), and without Diana's help we would have struggled to have a great experience. Her tips and advice gave us a chance to see Shanghai in the best possible way. once again thank you. Richard A.
Located in Changning, Novotel Shanghai Hongqiao Hotel is within a 10-minute drive of popular attractions such as Changfeng Ocean Park and Zhongshan Park. This 367-room, 4-star hotel welcomes guests with 2 restaurants, an indoor pool, and free in-room WiFi. It's connected to the convention center in central Shanghai, and a short drive from National Exhibition and Convention Center and Xianxia Road.
Enjoy dining at All Day Dining Restaurant, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10 AM and on weekends from 6:30 AM to 10:30 AM.
The 367 rooms are soundproofed and have an array of amenities, including free minibar items, free bottled water, and safes. Guests can expect free WiFi and wired Internet, along with flat-screen TVs. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include phones, ironing boards, and desks.
Guests of Novotel Shanghai Hongqiao Hotel have access to an indoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage. Additional amenities include a business center, a free kid's club, and coffee/tea in a common area.