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Holiday Inn Express Shanghai Zhabei

3.5 out of 5.0

Recent guest reviews

If you need to catch an early train or bus, this hotel might be a good option. Otherwise, I would not recommend this hotel at all. If you are an IHG member, the reception staff will not even acknowledge that. The staff can barely speak English. On top of that, they are extremely rude and helpless. They don't want to help the guests beyond their duties. The rooms are cold; and the AC doesn't seem to work properly to heat up the rooms. The carpets are, as usual, dirty and have a moldy smell. The bathroom has mold and are not cleaned properly, as usual in China. The restaurant was freezing cold in winter time; therefore, the food was freezing cold. There were not really many options for foreigners, quite a disappointing breakfast. If you are not planning to take the train or bus, the hotel is not really a good location for tourist purposes. NOTE: there was a renovation in progress and it was so annoying. Think of other options before booking this hotel.

Had an awful stay here recently. Won't go in to too much detail as I'll be here forever but staff were so rude here never once got a hello, so unhelpful one of them even stole from me! Towels provides were filthy, hairs all over bathroom on arrival. There were works going on which we didn't know about until we saw the note in our room saying they started at 11 which was a lie they started way before this time everyday and some of them were on my floor which made the hotel itself even grubbier. Very uneven carpets! Breakfast was awful always low stocked and freezing and again rude staff one of them made me feel uncomfortably. Ever heard of manners or customer service? Clearly not. It might be cheap here but don't waste your money or time go elsewhere!

I stayed in this hotel for total 6 night. Room is very spacious even for my room occupied 3 persons.. Still very comfortable. Room is clean and bed also comfy. Location just about 5 minute walk to shanghai railway station and 15 minute through railway station to one of the fake market in shanghai. Also very easy to get food since many option in around station. For me breakfast is the most area need to improve. No food rotation, i even can close my eyes and know where you can find the food. Hotel should improve the food quality and variaties. Staffs are very friendly and helpfull for me this is biggest points hotel should maintain. Overall i am happy with everything but breakfast. Will come again for sure if i go back to shanghai.

We used this hotel for 2stays in the package tour with only 25,000JPY(=230USD) from Tokyo. The hotel is very tall building and has modern facilities. But in our room,there were some dirty or broken parts in the point of an outlet, wall and shower room. We can not say its well-maintained. You should know the rooms don't have a bathtub and a refrigerator. Breakfast had good selection of meals but some of these tasted slightly like junk food. Considering to the very cheep price, we were satisfied but generally it's not perfect.

My two kids and I had a bad experience staying the hotel in December last year. At the time when I was checking, they need to copy our passport first page and visa page. However, there is no visa page in my kids new passport, which is on their old passport. I don't have their old passports at the time. Because of that, they don't allow my two kids to check in. Unbelievable.

The staff was helpful and friendly. Rooms are big and clean. Breakfast was messy and over crowded. Booked this hotel as we were taking train the next morning but it was a long walk from the train station.

Been staying in different holiday Inn for past three weeks around China but this one is very cold can’t turn heating up and complained and ignored! Also pre booked rooms to be told by a miserable girl at at reception that it had gone up As they had groups in !! I was charged over 10gb pounds More ! And yes a million kids in groups meant no breakfast for us the next morning ...pure chaos after waiting 10 minutes for Lift! Also we should never have paid More ! Also Last stay few weeks ago two credit cards disappeared that were left in room as never used in China as used cash only ! Sat in your hotel Room under quilts with a hot water bottle to keep warm is a joke ! Turn the heater up or actually send someone to our room As promised ! Only great thing is two minutes to metro that’s cheap and easy and gets you anywhere.

Stayed here for 3 nights, the rooms are large, clean and the bed is comfy, the bathrooms are a good size for a hotel. The breakfast is decent with a variety of chinese and western food offerings, the free coffee in the hotel lobby is a nice touch also and the wi-fi is fast. Some construction going on across the road from the hotel so it was a bit noisy in the morning and would wake us up everyday at 8am, but its was no big deal although the staff did mention that we were allocated a quiet room when we checked in. the staff were helpful when we need anything and it was good that we could borrow an umbrella whenever we needed (100 rmb security deposit required to borrow a umbrella). Only down side is that the hotel is located quiet far away from line 1 of the metro, its over 1km walk to the line 1 entry of shanghai railway station metro. Line 3 and 4 is within 10 to 15 minutes walk, but line 1 is the line that is most convenient for tourist so we ended up using taxis most of the time. Overall good hotel at a good price

This is the second time I have stayed at this hotel. Both times we chose this hotel because of its location near the long distance bus station. It is also next to rail and metro lines so is quite convenient for getting around Shanghai. The rooms are of a good size and have all the usual HIE features. We slept well and had a very comfortable stay. As usual at HIE hotels a buffet breakfast is included. This consists of a mix of Chinese and western dishes and was a great start to the day. The reception staff were efficient and had a good enough grasp of English that I had no problem checking in or out. I would consider this hotel again if I need to get a bus. However, if I was just staying in Shanghai, I may look at other locations.

I arrived at 7:30 at night after the local Holiday Inn gave me wrong directions. Be sure and exit the subway via Exit 6 when using lines 3 and 4. If you arrive on Line 1, be sure to walk underground to the 3/4 area and you can also look for "Glasses City" which they do mark and is very close to the hotel. When at the hotel there was a ton of renos going on so sleeping during the day was impossible (after travelling 16 hours and going through a 14 hour time change, you are going to want to nap). The rooms looks nice at first but then the inconsistencies shine through. Finishes were rough. Air conditioning did not work and in the second room I got it had the same issues and no English tv channels worked. Breakfast is ok and starts at 6 am, but don't get there until after 645 as it takes that long for everything to be out and functioning (especially the waffle maker station which rarely was going). Staff will pretend they don't speak English but hang out in the lobby and you will see they do when they choose to do. Also this is the first place I have been where I had to purchase a local map at $3. Not impressed. I would go elsewhere and found this to be a big step down from their location in Beijing Temple of Heaven. Also Holiday Inn Express customer services were of no help when I complained about the noise upon coming home. They just apologize and say they will keep a note. Good luck with that service guarantee!

No 1738 Zhongxing Road Shanghai Shanghai

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour business center

Located in Zhabei within 2 miles (3 km) of Jade Buddha Temple, Holiday Inn Express Shanghai Zhabei is within a few miles (5 km) of other popular sights such as The Bund. This 472-room, 3.5-star hotel welcomes guests with free breakfast, free in-room WiFi, and free self parking. Located in central Shanghai, the hotel is also near Jing An Temple and Nanjing Road Shopping District.


Free continental breakfast is included with your stay. You can get a quick energy boost at the coffee shop/café.


The 472 rooms are air-conditioned and have an array of amenities, including iPod docks, sofa beds, and coffee makers. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Free newspapers, hair dryers, and safes are also standard.

Property features

Guests of Holiday Inn Express Shanghai Zhabei enjoy access to free WiFi in public areas, a meeting room, and a 24-hour business center. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for CNY 400 per person one way. The front desk has multilingual staff that can help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, laundry facilities, and a porter/bellhop.

Room options


Full 2 | Queen 1 | Sleeps 3

Standard Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 3

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 3

Junior Suite, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 946 reviews