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Holiday Inn Express Shanghai Zhabei

3.5 out of 5.0

Recent guest reviews

The hotel was fair price but inadequate. No air conditioning during winter regardless of room temperature. We were sweat all though the night. Complaint but no action, the staff even told me the air con no good for you. It is because the hotel right next to the train station, you can't open the window unless you can put up the noisy train horn all though the night. The breakfast leaves a lot to desired.

First hand horrible experience. AC was not working. On complaint they send a person to check and that was it. When I called at reception again they said that AC was working but room size is big so it is not getting chill. ABSURD!! WEIRD!! What he meant was that AC is getting switched on so its working does not matter whether it is not throwing cool air. They offered that they would place a fan in the room but it never came.( Did I pay for an AC room or a FAN room)??They were adamant even after showing them temp at 26 degree always though every minutes I was trying to set them at 20 degree but to no avail. There was no mini-bar. No refrigerator even in suite room. On asking they informed they don't have fridge in any room. Room was okay at the price but what is the point if one cannot sleep in peace. While checking out I needed change of RMB 100 in notes of denomination RMB 10. The lady counted the currency in the machine and handed to me. While I took the currency and counted the same it was only 8 pcs of RMB 10.When I complained she is telling me that I have hidden 2 notes. She became adamant that she wont check the machine for any stuck notes. On insisting and shouting she agreed to check and voila there were 2 RMB 10 note inside. there was no apology whatsoever, instead attitude was so what if its there. Breakfast is horrible for vegetarians. To make international calls ( to INDIA) I was asked to pay RMB 10 per minute but was not given any receipt for the same. Funny. Access to other part is good due to location of the hotel.

I've stayed in quite a few Holiday Inn Express hotels in China and they are all much of a high standard. This property is older than the others I've experienced and although it's undergoing a facelift, there's much to be done. It's not in the greatest area for visiting Shanghai and as the rates seem to be lower than any of the other HI properties in the city, this 'out of the way' locale is properly reflected. It's on the North side of the Shanghai Railway Station, sandwiched between the river, the railway tracks and a vast barren development area that's not yet been started. If you're coming into Shanghai to the station, it's relatively easy to reach the hotel just by turning left when you come out of the North exit. However, if you're coming by metro, then you may well have problems. Lines 3 & 4 are really the only options to reach the hotel and that won't be easy. Before you leave the platform, make sure you follow the route for exit 6. That's the closest to the hotel (although that's marginal) and the only exit with escalators. You will really struggle with the stairs and the outside areas from any other exit. It's still a 15 minute walk (at least) from the exit. Whatever you do DO NOT take Line 1. The station isn't in the same location at all, despite all appearances and maps to the contrary. Line 1 is actually 2 miles from the hotel and you will ONLY be able to do that distance on foot, primarily underground, navigating many stairways and walking endlessly through nasty underground shopping malls and tunnels. When you finally hit the surface, there's another half mile to the hotel itself. As of November 2017, there's a lot of renovation going on at the hotel and the outside is covered in scaffolding and tarps. Inside, the lobby is fine, but check in is slow as there's limited desk space. The floors are OK but the rooms need some work, which is currently happening. The carpets are old and need replacing and the rooms are in need of the paint job that's coming their way imminently. The rooms are large for sure, with good desk space and a comfortable sitting area. WIFI is free and generally good, but can be a bit touchy. The aircon/heat works well. The beds are comfortable with spotless linens and the bathrooms are generally OK, with excellent hot water pressure in the large walk in showers. The amenities are lighter than you'd expect in a HI, with no soap bars and none of the vanity kits you normally get. The towels are certainly clean and fresh. Breakfast is a bit of a scrum (what is it with the Chinese and a buffet?) but the options are plentiful and the staff do their best to keep up. You may well find more seating in the anexe than in the restaurant itself. However, you won't go hungry at all as there are plenty of western and Chinese options, including an egg, waffle, omelette and noodle station for made to order options. Being slightly cut off from the surrounding areas is a little trying. The walk to and from the metro station gets very, very old, very, very quickly. The M50 art community is the nearest tourist site and even that's at least a 25 minute walk away, involving crossing under the railway and then over the river. A taxi would take even longer. So if you really want to be close to Shanghai's delights, this may not be the best option. However, once the rooms are all spruced up, I suspect the rates will rise, so it won't even be the bargain it currently is.

Outside construction work didn’t really cause an issue. Nearby railway station noisy but not a big issue. Coach drop off at the back via a filthy alley very uneven paving was a difficulty with our luggage. No fridge in rooms (!) but you can get ice. Air conditioner could not be set lower than 25. Front desk could not reduce the room temp. On site dining at breakfast pretty good but evening??!! We gave up and went away hungry when it appeared the food had run out (we asked for a refund). Those in the know went elsewhere. Given I am a member of IHG I am doubly disappointed. Yes I expressed my dismay. Not really sure they understood in the dining room. I think the front desk staff have a better understanding, but evidently no control over dining. There are plenty of nearby eating alternatives 😀. Our king room was large and comfortable, good shower. Tea making. English language TV channels ‘not working’. Shanghai so terrific it more than makes up for this odd place.

This place has to be one of the busiest Holiday Inn Express in China, and the hotel is appropriately very worn and not very clean by brand standard. There are holes on the bed sheets and loose threads on towels. Glass tabletop was dirty and greasy, full of fingerprints from past guests. Shower area had visible molds and very dark grouts. Breakfast was a zoo, though the staff worked very hard to keep things flowing and food items are available during busy hours. Breakfast food items are pedestrian at best but fried rice cake and several other Chinese breakfast items really brought back childhood memory for me. The hotel is next to Shanghai Railway Station, so tons of food options... Walk to the subway is also reasonable. Overall, a barely decent Holiday Inn Express that's good enough for transit but probably not where you want to spend your entire vacation at..

For the price paid, I won’t really recommend. Points for being worth the money paid - Located at main railway, easy for transport - Room is spacious and hot water in toilet works well - Bed is comfortable NOT the pillows Points why I won’t recommend - TV channels don’t work well, so unless you plan to come back way into the night, forget about watching television - Don’t bet on the WiFi to save your life. Hopeless and useless, may as well don’t have any - Lazy staff: requested for more pillows.. guess what was the answer?? Ans: Sorry hotel does have any more spare pillows? — So I guess paying over $100 per night, being a gold member of IHG don’t count for anything. - A hotel costing this much doesn’t provide a fridge at all - Safe in hotel not working Overall conclusion, for the price paid, guest can easily get better hotels at, unless you really want to be in this area, other than that, strongly won’t recommend this hotel for the amount of money paid per night.

Stayed here as part of a tour, hotel was OK, room was clean and spacious, but no fridge to keep water cold. Looks like they are upgrading some of the rooms as they were a bit dated. Breakfast was OK. Staff not really that helpful, tour guide advised to ask at reception for a taxi, just got ignored while waiting outside taxi came so we were able to leave.

Is beside the Shanghai Railway station but is bit of walking distance to the metro subway. If you have luggage to be on subway, this is not recommended place to stay unless if you do not mind carrying the luggage along.

Hotel booked was clean but noisy and crowded. However, staff was patient and service generally satisfactory. Breakfast was good with many food choices but had long queues for hot food. Advantages are the restaurants nearby and the local railway station is within walking distance, although you would need to overcome lots of roadside kerbs n rails. Biggest problem we had was the main entrance to the hotel is on a slip road that does not allow entry for called cabs nor private vehicles, only tour buses. The accesses to the main road are blocked by railings and to hail cabs, one must walk 500m either left of entrance to the road junction or right side to an underground taxi stand a distance away. With baggage and if alone, my recommendation is avoid this hotel.

We stayed here for 4 nights, the location of the hotel is bit out of the centre of Shanghai however there is an underground station near by and the hotel is only 3 stops away from the People's Square! The rooms are big and plenty of room for 2 people the bathroom was a bit tired and needed updating however that was the only issue with the room. The breakfast for us wasn't great...this is because there was more Chinese food than Western, however we found something to eat every day. The hotel was fantastic value for money so we didn't mind too much!

No 1738 Zhongxing Road Shanghai Shanghai

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour business center

Located in Zhabei within 2 miles (3 km) of Jade Buddha Temple, Holiday Inn Express Shanghai Zhabei is within a few miles (5 km) of other popular sights such as The Bund. This 472-room, 3.5-star hotel welcomes guests with free breakfast, free in-room WiFi, and free self parking. Located in central Shanghai, the hotel is also near Jing An Temple and Nanjing Road Shopping District.


Free continental breakfast is included with your stay. You can get a quick energy boost at the coffee shop/café.


The 472 rooms are air-conditioned and have an array of amenities, including iPod docks, sofa beds, and coffee makers. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Free newspapers, hair dryers, and safes are also standard.

Property features

Guests of Holiday Inn Express Shanghai Zhabei enjoy access to free WiFi in public areas, a meeting room, and a 24-hour business center. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for CNY 400 per person one way. The front desk has multilingual staff that can help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, laundry facilities, and a porter/bellhop.

Room options


Full 2 | Queen 1 | Sleeps 3

Standard Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 3

Junior Suite, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 3


Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 925 reviews