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Grand Mercure Shanghai Hongqiao

4.5 out of 5.0

Recent guest reviews

The room need a update, old cabinets. Insulation not great, a few times I felt someone was walking on my kitchen floor, actually was noise from upstairs. Exercise room was under maintenance, got notice 2nd day after I checked in. Will be nice if I knew they were going to do that in advance. Room charges includes breakfast, upon checked in was asked if I wanted to buy breakfast? Showed them the confirmation but still insisted breakfast not included, They had to ask the managers, later on it was confirmed the breakfast was in fact included. Breakfast has very little choice compared to others. Be there early if all rooms are booked, be prepared for the long breakfast line. 18 minutes walk to the Metro, a lot of restaurants around very convenient. Room very clean. Staff was great and helpful.

nice hotel located in a nice area, perfect for business travelers. Many japanese businessmen stay at this hotel due to its location in the japanese quarter.

Stayed there in the past and will stay there again. The only problem, they couldn't give me an adaptor for my laptop when I needed it.

It's great location and the staff are very friendly.

We stayed here to try something different from where we normally stay. The room was fine and the air conditioner worked well which doesn't happen often in China. Therefore, pleased. The only downside was that breakfast was not included at this hotel for the prices we paid, we could have stayed at our "normal" hotel, been closer to subway and shopping and had breakfast included.

I was extremely disappointed in the 15% service charged that was added to my bill at the end of my stay.

It is convenient and comfortable, up to Western standard, but the staff did not understand what is a boarding pass. Finally when someone understands, it cost me 10RMB (about USD1.2) to print one page!

Excellent hotel with a great location. Pricing is great and service is wonderful. It is my 10th time there and I would continue to recommend the hotel.

This is my 3rd stay at Grand Mercure and I have never been disappointed.I am not a picky person so being satisfied at 5 star may be different for you but this time the stay was 3 nights and we had a load of luggage which we had great help with. You are very close to many resturants, subway,bus and taxi at door always. In house resturant excellent and a great value once you learn how to book resturants throughout China online. Many of the staff are bilingual and very helpful. I'm in for a 4th stay.

Hotel was a good value the rooms could use some updates. Staff was very polite subway was a 15 minute walk.

My stay there was very good with great service and excellent staff members

Very clean, friendly staff and excllant location, room are small suites, large bathroom and every thing in good working condtion

Staff very efficient and friendly, greta value for big expensive city, room is quite large and comfortable, free internet at your room and every thing is in great condition.

I have stayed here many times and have had issues in the past however this time everything was very good. I am not sure if it was because I had a reservation with a suite although I believe that had a big part in it This is not a 5 star hotel however I will give it 4

This is the 2nd time they tried to put me into a smaller different room then what was booked

I was in Shanghai on business and this hotel was very accomdating. Shanghai is so large I don't know that you can say location was great but was fairly close to my needs. Scale, Microwave, Outlets didn't work like they should...but otherwise it was service, service and service. If you need a soft drink, dont buy from the hotel, they are 10-15 times higher than a Family Mart about 5 minutes walk.

Rate reduction during middle of stay. The rates went down $15 per night. Maybe it may have been better to make arrangement directly with the Hotel for extented stays (16nights). Perfect for short stays.

Room options

Deluxe Room

King 1 | Sleeps 3

Superior Room 1 Queen Bed

Queen 1 | Sleeps 3

Executive Room

Full 1 | Sleeps 3

Business Suite

King 1 | Sleeps 3

Guest reviews for Grand Mercure Shanghai Hongqiao

Business (9) Couples (2) Family (1) Friends (1) Other (4)
3

not a 5 star, may be 3

BusinessTravelers

The room need a update, old cabinets. Insulation not great, a few times I felt someone was walking on my kitchen floor, actually was noise from upstairs. Exercise room was under maintenance, got notice 2nd day after I checked in. Will be nice if I knew they were going to do that in advance. Room charges includes breakfast, upon checked in was asked if I wanted to buy breakfast? Showed them the confirmation but still insisted breakfast not included, They had to ask the managers, later on it was confirmed the breakfast was in fact included. Breakfast has very little choice compared to others. Be there early if all rooms are booked, be prepared for the long breakfast line. 18 minutes walk to the Metro, a lot of restaurants around very convenient. Room very clean. Staff was great and helpful.

By on Dec 8, 2015

4

good hotel for business travel

BusinessTravelers

nice hotel located in a nice area, perfect for business travelers. Many japanese businessmen stay at this hotel due to its location in the japanese quarter.

By on Nov 24, 2014

4

great location

BusinessTravelers

Stayed there in the past and will stay there again. The only problem, they couldn't give me an adaptor for my laptop when I needed it.

By on Sep 21, 2014

4

great location

GetawayWithFriends

It's great location and the staff are very friendly.

By on Sep 2, 2014

3

short stay

Families

We stayed here to try something different from where we normally stay. The room was fine and the air conditioner worked well which doesn't happen often in China. Therefore, pleased. The only downside was that breakfast was not included at this hotel for the prices we paid, we could have stayed at our "normal" hotel, been closer to subway and shopping and had breakfast included.

By on May 4, 2014

3

15% service charge

BusinessTravelers

I was extremely disappointed in the 15% service charged that was added to my bill at the end of my stay.

By on Feb 25, 2014

4

a good value

Singles

It is convenient and comfortable, up to Western standard, but the staff did not understand what is a boarding pass. Finally when someone understands, it cost me 10RMB (about USD1.2) to print one page!

By on Jan 1, 2014

5

nice, great priced hotel

BusinessTravelers

Excellent hotel with a great location. Pricing is great and service is wonderful. It is my 10th time there and I would continue to recommend the hotel.

By on Dec 8, 2013

5

great value

Couples

This is my 3rd stay at Grand Mercure and I have never been disappointed.I am not a picky person so being satisfied at 5 star may be different for you but this time the stay was 3 nights and we had a load of luggage which we had great help with. You are very close to many resturants, subway,bus and taxi at door always. In house resturant excellent and a great value once you learn how to book resturants throughout China online. Many of the staff are bilingual and very helpful. I'm in for a 4th stay.

By on Feb 28, 2013

3

shanghai grand mercure

BusinessTravelers

Hotel was a good value the rooms could use some updates. Staff was very polite subway was a 15 minute walk.

By on Feb 19, 2013