Crowne Plaza Shanghai Harbour City

Staying for the whole week, due to the visit of the supplier in the near of this hotel. So that was the reason, I was staying in the Crown Plaza Harbour. Location: Hm,... If you are in Shanghai to see the city - this is not the hotel for you. It's far away from thr city center. Just for information - you will walk aprox. 1/2 hour just to get to first metro station. And then you will drive another 1 hour to get to the city centre. Yes, it's far away. But nevertheless, new part of Shanghai is raising here. So in some time, this will not be a issue anymore. But, the view is nice - on the see. There is not much, you can see there. Hotel: Interesting building. Shape, interior,... I like it. Very "stylish". Lobby: Very big lobby. Reception big enough, enough staff so you will not have to wait. Staff is nice and helpfull. You will also find a bar in the lobby. Smal and nice but the prices are overmuch. For a simple caffee 46 RNB is really too much. You will also find entrance to gym, sauna and pool in the lobby. Like also both restaurants (western and China style). I liked the ATM, which "speakes" english and you will find hin on the way to restaurant. Room: My room was big. With big bath. And shower cabin. Big balcony and big screen TV. AC is standard. But... Everytime I stepped into the room - first I oppened the balcony door. That smell - is nasty. The same for the big carped on the floor. Nasty. Full with old stains. Bed was big and clean - very confortable. Under my room there was a restaurant, so I closed the balcony door as soon as possible. I did not want to hae all the kitchen smels in my room. Breakfast: Selection is great. From Chinese breakfast to western style. I cannot say anything about the taste of the food, because I was not eating breakfast. But I was drinking coffee. I'm not expecting a arabian taste of the coffee, but this was just black wather. The coffee machine was dirty (both of them). Gym, sauna and pool: Quite empty. All three. In the gym you'll find some machines, but also free weights (Dumbels). There is also one Smith machine there. More or less enough, for a average traning. One cardio machine was not working - for the whole week. Sauna was standard Finish sauna. Quite big- for some 4 to 5 people. Pool average. Conclusion: If there is a reason near to this hotel, you should book it. Otherwise don't. It's too far away from the city, there is also this issue with the cleanliness. It bothers me a lot. Room for improvement: Management - take better care about cleanliness. My suggestion is to implement a system and audits to check it. Regulary check of the AC instalation is also necessary.

I'm sorry but this my first time to check in there. As a gold member of IHG i thought it might be good choice. However, they even don't recognise you as a gold member. No upgrade of room or any other issue. I got a "free drink", even not stay alone there. They say, sorry you are a member not your wife? What? I book room for 2 people and then as gold member just get one free drink only for me this never happens to me in any other crown plaza when i travel around. So why i am gold member? Hotel design is great ! Location is not so bad, around 10min from subway station. Also Surroundings is ok, some shops and the lake. If possible dont go on weekend, there price will be quite high, during week can get room around 30% cheaper for me, will not go there again, sorry. Better stay Shanghai downtown and make a one day trip to go there.

When you visit a Crowne Plaza Hotel, part of IGH group, you would expect top quality, top service and top environment. Unfortunately this is not what you will find staying in Crowne Plaza Shanghai Harbour. Let me firstly say this is not my first stay in this hotel, not my second but my third one. I avoided to review it earlier thinking every hotel needs quite a bit to get used to the business, even a 5 stars hotel, but after so long this structure still lacks of what is very basic for a top standard hospitality. For sure the hotel structure is impressive, rooms are everywhere, some of these overlooking a beautiful lake view other the very well kept garden. Swimming pool is nice during summer time even if it's too small due the amount of guests this hotel can host. Terrible experience comes mostly from the service and F&B. During check-in time staff push hardly to add breakfast for an extra charge to your stay and, till the moment around there is nothing, people accept that offer. Then till the moment staff is trained to sell as much as possible they push even harder to give an upgrade to "club service" for even more extra charge, promising a very relaxing environment during breakfast time. Only after you have paid all the extra charges and saw your room rate double in amount that it stars what is the real nature of this hotel: overcrowded in everything. Well, it's not difficult to understand if you sell breakfast to all your guests when your restaurant can manage no more than 10% of these the result is over one hour queue (yes, one hour lie up in the aisle) to access the breakfast room and once you get there you have to share a small table with as many guests as possible letting you feel you are eating street food rather than a Crowne Plaza staying. But then you realize the solution is in the second upgrade (that you paid over 200rmb/day): the club floor where you can get a relaxing breakfast! You wish... Once you reach there you immediately realize they over sold the club access to too many guests and the queue starts at the middle of the floor aisle. Here is the same situation: after queuing for 40 minutes, you got to share table with other guests if you are lucky enough, otherwise you have to sit in some "emergency sit location" like next to a computer, at the reception desk, meeting room and so on. I want even go further to tell more about room amenities or anything else till the moment an hotel is judged based on its full service and from this level hotels nobody cannot accept this. One last thing to the hotel management, who always reply kindly to all TripAdvisor reviewers: this lacking service situation is keeping going ahead in the last 2 years and instead of spending time to reply here is better you put your hands down and manage the hotel problems, refund clients for being ripped off for services you are not able to provide and do some serious restructure to the hotel rather than a lot of PR over TripAdvisor and let things all the same as you did in the last years.

Well I'm not sure what happened here. Perhaps the staff aren't used to customers generally as Dishui lake is a bit of a Ghost town. A failed experiment? This hotel is a terrible design as it is hard to cool due to large foyer areas. Our room air con didn't work and then the service guy tried to convince us that it did work. All the heat remained in our upstairs room. The staff are miserable, inexperienced and their English is poor. For some reason, for the room deposit, they can't debit your Chinese debit card. Although every other 5 star hotel does without issue. They insist on cash up front and asked for 1000 Yuan. We didn't have it and they pointed us to a nearby ATM. Interestingly, a Chinese couple after us were only asked for a 500 Yuan deposit..? Just don't bother with this one.

This hotel was beautifully appointed and very stylish. My room was large, the bed was comfortable and the bathroom was very nice. There are two restaurants at the hotel: a Chinese one and a western bistro. My colleague and I attempted to visit the Chinese restaurant but were turned away. We're not completely sure why. We went to the Western style one instead and ate some entirely OK but definitely overpriced food. The breakfast buffet was particularly good. But the real let down for this hotel is the location. There's nothing nearby. Unless you have access to transport you're basically stuck with the hotel's restaurants and there's not a lot to do.

Stayed here one night on business, due to proximity to port facility and meetings there. The hotel has a decent lap pool, for which I commend it. The restaurant was fine for the standard fare I ordered. Entertainment options on the TV and the internet capability were a little underwhelming. The outlook is pleasant enough but its not likely to win any awards.

We stayed one night at this hotel. Our room was ok, even though it hasn't been used for quite some time, since the draws were dusty and the balcony was full of spiderwebs. The service in the Bistro and Alps is beyond acceptable. We were told that we can't order form the a la carte lunch menu, since it would take 40 min. They recommended us to go for the buffet. At least 4 chefs were just standing there, had absolutely nothing to do. The restaurant mangers are obviously to important to help clean tables. They keep walking pass dirty plates and glasses, don't dare to take one and also don't dare to tell anybody else to clean the tables. Absolutely ignorant. For dinner we went to the Alps house - again buffet. We ordered a bottle of wine, which took at leat 30min to arrive. The wine glasses were dirty. Plates again where just piling up on our table. Very badly managed!

Stayed here 1 night at the crowne plaza harbour city, big area, good view too. I was told there are 2 restaurants but one closed at 830 pm since the chef did not show so ate at the 24 hour cafe, ok food. Trying to use Internet to use Gmail, was not able to connect (same as the crowne plaza anting) not sure why having Internet connection at crowne plaza hotels ( at least 2 locations anyways) So for a 1 day stay, it was ok but most likely will not return, just because didn't feel at home like the other hotels stayed in suzhou.

The building and grounds are well kept and nice to walk about. This is a nice place to stay for either an overnight get away or conference. That's mainly because there's not much else to do in Dishui Lake. As of 8/16 there is still a lot of construction going on and many things are simply not ready. For example, just across from the hotel is nice walking path still not finished and there are lots of worker barracks on the property. The outside pool is very nice as well as the indoor pool. The cafe and hotel interior is very good looking and comfortable. Overall, makes a nice overnight or conference center and perhaps as the surrounding area develops there will be more reasons to stay here.