Beautiful home. Prior to arrival communication was great via email so I never thought to check for emergency phone number which in the 30+ years we’ve rented across US, Canada & Europe is standard. I won’t make that mistake again. Upon arrival there was no electricity in the three level home, no running water, no working toilets. Realize there’s no lights on the mountain either so when night comes, it’s dark it’s really dark. We were provided with three very small battery lights, two jugs of water, some batteries, and great resistance to giving us an emergency number for property management. We had small children and it was very scary….never told when you lose power you lose water and toilets too. After an awful first night power was restored. Other than that, minor things - the grill being extremely old, dirty and nearly impossible to start, and nearly every time we used the clothes washer - which was new - it tripped the circuit. Don’t get me wrong. We were - during the emergency - finally provided with a phone number of Julies assistant who tried very hard to help. It is a great location and house. Just know when you book to get an emergency phone, pack survival stuff to survive any power outages, and don’t let the grill or power-tripping clothes washer surprise you. Outages happen. We simply urged the management company to handle emergency comm through phone not email. It’s simply not appropriate level of service and safety especially for a premium priced home.