SureStay Plus Hotel by Best Western Sevierville

2.5 star property
Hotel with free parking, near Wilderness at the Smokies

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Lobby
Seasonal outdoor pool
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Wilderness at the Smokies
    ‪2 min drive‬
  • Soaky Mountain Waterpark
    ‪2 min drive‬
  • Sevierville Convention Center
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

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Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Sevierville

SureStay Plus Hotel by Best Western Sevierville places you within a mile (2 km) of popular attractions like Wilderness at the Smokies and Soaky Mountain Waterpark. The 80 rooms at this hotel include refrigerators, microwaves, and coffee makers.

What's nearby

  • Wilderness at the Smokies - 2 min drive - 1.1 miles
  • Soaky Mountain Waterpark - 2 min drive - 1.3 miles
  • Wild WaterDome - 2 min drive - 1.5 miles
  • Sevierville Golf Club - 3 min drive - 1.3 miles
  • Sevierville Convention Center - 3 min drive - 1.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 47 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Freddy's Frozen Custard & Steakburgers - ‬4 min walk
  • ‪Taco Bell - ‬3 min drive
  • ‪Golden Corral - ‬12 min walk
  • ‪Cracker Barrel - ‬4 min walk

About this property

SureStay Plus Hotel by Best Western Sevierville

Hotel with free parking, near Wilderness at the Smokies
Guests of SureStay Plus Hotel by Best Western Sevierville enjoy access to free WiFi in public areas, a seasonal outdoor pool, and coffee in a common area. Free parking is available if you drive. Front-desk staff are standing by 24/7 to assist with any requests. This smoke-free hotel also has a vending machine.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a seasonal outdoor pool.

Languages

English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

Frequently asked questions

What's there to do near SureStay Plus Hotel by Best Western Sevierville?

This hotel is located in Sevierville within a short 20-minute walk of Wilderness at the Smokies. You'll also find Titanic Museum and Soaky Mountain Waterpark within a short drive.

How much does it cost to stay at SureStay Plus Hotel by Best Western Sevierville?

As of Jun 15, 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Sevierville on Jun 25, 2025 start from $49.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at SureStay Plus Hotel by Best Western Sevierville?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does SureStay Plus Hotel by Best Western Sevierville have a casino on the premises?

No, SureStay Plus Hotel by Best Western Sevierville doesn't have a casino.

Will I find an indoor pool at SureStay Plus Hotel by Best Western Sevierville?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 10:00 AM and 10:00 PM and the seasonal pool is normally open from May until September.

What amenities will couples enjoy at SureStay Plus Hotel by Best Western Sevierville?

Amenities at this hotel that appeal to couples include a seasonal outdoor pool and a 24-hour front desk.

Are there hot tubs at SureStay Plus Hotel by Best Western Sevierville?

No, this hotel doesn't have a spa tub.

Does SureStay Plus Hotel by Best Western Sevierville feature a restaurant that includes a breakfast menu?

No, SureStay Plus Hotel by Best Western Sevierville doesn't have a restaurant that serves breakfast.

Will SureStay Plus Hotel by Best Western Sevierville allow pets to stay for free?

No, pets aren't allowed at SureStay Plus Hotel by Best Western Sevierville.

Are there connecting rooms at SureStay Plus Hotel by Best Western Sevierville?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from SureStay Plus Hotel by Best Western Sevierville?

The closest major airport to SureStay Plus Hotel by Best Western Sevierville is McGhee Tyson Airport (TYS), which is about 23.9 mi away.

Are there rooms with balconies at SureStay Plus Hotel by Best Western Sevierville?

No, at SureStay Plus Hotel by Best Western Sevierville, there aren't any guestrooms that list a balcony.

SureStay Plus Hotel by Best Western Sevierville Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 435 out of 1001 reviews
Rating 8 - Good. 274 out of 1001 reviews
Rating 6 - Okay. 148 out of 1001 reviews
Rating 4 - Poor. 78 out of 1001 reviews
Rating 2 - Terrible. 66 out of 1001 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Johnny

Traveled with family
Liked: Cleanliness, staff & service, amenities
Need new Mattress . Very hard, seemed old. Room had a lot of room to get around in, I really liked that
Stayed 2 nights in May 2025

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My stay

We have all stayed in rooms that only had one or two outlets. Always in places inconvenient. My room had nine. Four near the head of the bed. Three around the desk and two more around the bed. I was near the end of the hall but my laptop still showed 97% for the wireless. The room was very clean and the bathroom had more than enough towels and washcloths for my stay. The water got hot very quickly and the water pressure was unexpectedly high. Breakfast was the standard fare for the area. Biscuits and gravy,scrambled eggs, sausages, waffles, and cold cereal. The 24 hour a day coffee was a nice touch. Even though it is right on the parkway, the room as very quiet. It was a very pleasent stay and I would stay there again.
Stayed 2 nights in Mar 2025

6/10 Okay

Brandon

Traveled with family and small children
Disliked: Property conditions & facilities
Staff didn't seem to care about being there. Half of the breakfast wasn't labeled. Couldn't find the milk for my kids cereal. Locks on the door where loose. Pieces of the furniture were coming apart. Floors were nasty.
Stayed 2 nights in Mar 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wouldn't recommend this place.

When we got in to our first room everything was ok until me and my husband wanted to go take a shower so we could get ready for bed and the shower was messed up and wouldn't work and the water wouldn't drain. So my husband went down to the front desk and they gave us another room and we checked the shower and everything worked so we was ok until we both got done with our showers and was getting ready to lay down and go to sleep and thats when we found a cockroach in the bed so we took a picture of it and we packed up and went down and showed ghem the picture and said we would like a refund. So my husband drove a little ways down the road and we got us another hotle. All I can say you can do as much research and read the reviews and hope for the best but this time it wasnt a good experience for my husband and I.
Stayed 2 nights in Mar 2025

10/10 Excellent

heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable. The bathroom was spacious, and the continental breakfast was on point
Stayed 2 nights in Mar 2025

8/10 Good

Ashley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Jose F

Stayed 1 night in Mar 2025

4/10 Poor

Natocci

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Roaches in the room.
Stayed 2 nights in Mar 2025

6/10 Okay

Laura

Stayed 2 nights in Mar 2025

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and an easy drive to the convention center. Great value
Stayed 2 nights in Mar 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Very nice hotel, great location. Met a young lady that was friendly. We talk for sometime.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Kris

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Rooms were comfortable and clean. The hotel is in a great location. Staff could’ve been better.
Stayed 2 nights in Feb 2025

10/10 Excellent

Hayley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and spacious.
Stayed 3 nights in Mar 2025

4/10 Poor

Jenna

Disliked: Cleanliness
Stayed 3 nights in Feb 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Receptionist was rude and the room was very dirty.

The entire room including the bathroom was very dirty. You could tell by the towels and floor.
Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price definitely worth the stay
Stayed 1 night in Mar 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Several grocery stores fuel and eateries in walking distance
Stayed 1 night in Jan 2025

10/10 Excellent

Kiho

Liked: Cleanliness, staff & service, property conditions & facilities
Kind
Stayed 1 night in Feb 2025

10/10 Excellent

MIKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2025

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

Vickie, Knoxville

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The water was dripping in the tub. The baseboard moulding was coming off behind the toilet. There was a terrible smell in the hallways. I have stayed at this hotel numerous times with no issues but the last few times the hotel isn’t as clean and maintenance issues seen.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for the Value, Not great

Check-in was easy and fast. Night clerk great as normal. Got up in the middle of the night and needed ice, forgot room key. It seemed like it bothered the night clerk to make me another copy, which is( so difficult.) Room was clean. Doors are a little loud when they unlock and close. If your a light sleeper be warned. Breakfast was fairly good. Better variety than some but waffle mix has been a little watered down the last couple of stays. Still I recommend for the price range.
Stayed 1 night in Feb 2025