Loved the Westin. Everyone was very friendly and helpful. Especially Eva at the check in desk who gave us a lovely room. The beach is absolutely beautiful. All the staff from the doormen to the servers on the beach were superb.
I rented a room with an ocean view. When we checked in, the room was on the second floor with a view of the back of the pool house. The ocean and beach could be viewed through about 5% of the total view. Unacceptable. We went down to the desk and requested another room with a view. The front desk personnel were not happy. We waited more than 2 hours before demanding to see the manager.meanwhile, many tourists were placed in rooms during the 2 hours we waited. Horrible customer service. Never an apology. Their retort-we had a room for you. Yes but it was not an ocean view for which I paid for. We finally were placed in our room about 4:30 pm Unacceptable
Beach is wayyyyyyy too crowded. Takes a 5* rating to 3*. Vacation should be relaxing...hustling beach space shouldn’t be a part of it.
The resort was okay, food/drinks were very expensive...staff and service was great. A big downside is that there were a lot of construction going on and the noise level of the construction was very high and disruptive to our sleep and relaxation at the hotel. We made a complaint to the staff and they immediately got a new room for us.
The property is gorgeous and very convenient to other things! The staff is all wonderful and super helpful and always smiling. Drinks are delicious as well.
The pool and private beach was fantastic. The bartenders could make majority of the drinks we asked for.
What was unique about the hotel is the tropical look, the palm trees, the beach bbq, the fire acrobatic entertainment, the daily activities.
The room was very clean. The staff was very friendly and helpful.
Loved the spa facilities and the beach access. Food and drink were ok.
Variety of activities was excellent but house keeping to clean your room cane at various times & wasn’t consistent. I had to call a few times to have our room cleaned.
The Strand Shopping Center is a short stroll from The Westin Grand Cayman Seven Mile Beach Resort & Spa, and other popular attractions like Galleria Plaza are within a mile (2 km). This 343-room, 4.5-star resort has a private beach, a full-service spa, and 4 restaurants.
There are multiple options for onsite dining with 4 restaurants, including Beach House, which has ocean views. Savor a meal from the comfort of your room with 24-hour room service, get a quick energy boost at the coffee shop/cafe, and chat with other guests at the free manager's reception. Start each morning with buffet breakfast, available for a fee from 7 AM to 10:30 AM.
All 343 rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect free WiFi and 37-inch LCD TVs with satellite channels. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Ceiling fans, safes, and phones are also standard.
Guests of The Westin Grand Cayman Seven Mile Beach Resort & Spa have access to a private beach, a full-service spa, and an outdoor pool. Free parking is available if you drive. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include a 24-hour gym, a sauna, and free WiFi in public areas.
Loved the Westin. Everyone was very friendly and helpful. Especially Eva at the check in desk who gave us a lovely room. The beach is absolutely beautiful. All the staff from the doormen to the servers on the beach were superb.
We appreciate your five-star commendation of everyone at The Westin Grand Cayman Seven Mile Beach Resort & Spa, who as you discovered, take great pride in making sure each guest feels perfectly at home during their stay. We have celebrated your kind words with Eva and the rest of our Westin Family, all of whom were delighted to learn that they left such a lasting impression upon you. The pleasure is always ours and we look forward to you joining us again to make more memories along the “beautiful” Seven Mile Beach. Travel Well!
There is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon.
Your five-star rating means everything to us, thank you! We look forward to welcoming you back.
Thank you for visiting! We are grateful for your star-rating, please come back soon.
I rented a room with an ocean view. When we checked in, the room was on the second floor with a view of the back of the pool house. The ocean and beach could be viewed through about 5% of the total view. Unacceptable. We went down to the desk and requested another room with a view. The front desk personnel were not happy. We waited more than 2 hours before demanding to see the manager.meanwhile, many tourists were placed in rooms during the 2 hours we waited. Horrible customer service. Never an apology. Their retort-we had a room for you. Yes but it was not an ocean view for which I paid for. We finally were placed in our room about 4:30 pm Unacceptable
It is always our goal to provide a seamless arrival experience for all guests and we’re disheartened to learn that your check-in experience fell short of your expectations. We appreciated you giving us the chance to address your worries from the beginning of your stay, although we do apologize for your frustration over the delay in your room relocation. We sincerely hope you enjoyed the remainder of your visit and that you will give us the opportunity to provide you with an all-around exceptional stay on a future visit to Grand Cayman. Travel Well!
Beach is wayyyyyyy too crowded. Takes a 5* rating to 3*. Vacation should be relaxing...hustling beach space shouldn’t be a part of it.
We appreciate you choosing our resort for your visit to Grand Cayman, though we regret that you left slightly disappointed. We strive to provide an enjoyable and relaxing experience for each of our guests, and as we exclusively have one of the most expansive portions of Seven Mile Beach available, we can only apologize for any frustration that you encountered. Travel well and we hope you will allow us an opportunity to better impress in the future.
Thank you for visiting, we hope to welcome you back to improve your experience.
Thank you for choosing to stay with us and for leaving a great rating! We hope it won't be long before we see you back through our doors.
We are delighted you had a five-star time staying with us. It would be a treat to welcome you back. Thank you!
It was wonderful having you here and we can't wait to welcome you back to win you over and earn your five-star praise. Thank you!