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The staff at reception are exceptional. Gede, Oki, Dewanty were so helpful and hospitable. The rooms are well sized and the service is consistent. Great place to stay, and am hoping to return some time soon.
the hotel is just beautiful and the staff are so friendly and just beautiful people, location was so easy and getting around was amazing with the staff organising taxis and transport loved our stay and will defiantly be going back thanks so much TS Suites
My wife and I stayed here for just over a week and found the entire stay very pleasant and peaceful overall. The bar is a nice area to sit back and relax (Special thank you to Kedat from the bar and Nila fron TS Cafe downstairs - they always looked after us). Only reason I have not marked as 5 stars - there is some opportunity to do maintenance and improve the hotel. On check-in - the scanner was broken, so the lady was taking pictures of our passports with her mobile phone... we questioned this, as it has potential risk. Add a bit more lighting to the bathroom are. Specifically above the mirror and above the luggage store area. Leaks - We had 3 leaks during the stay. First was a major leak (waterfall like) at Christopher C saloon while having a haircut. Secondly - the above leak impacted our room that was directly above the salon on the first floor. The entire bathroom was flooded with water. Lastly we had watwr leak through the A/C during breakfast.... Apart from the above one off incidents, that happen in life... the hotel and service was good.
I was coming back to the hotel in the evening and a couple on a motorcycle ripped off my crossbody purse as they drove by at a huge speed. This happened a meter or two outside of the hotel and as I ran inside, the staff was confused and bewildered. They asked if they can take me to the police though told me it is useless and I should better cancel my credit cards. I asked to use a phone and after I tried calling once, they told me to get out of the lobby and get back to my room where I can be properly charged for those calls. I found some collect call numbers and dialed them out of the room assuming I wont be charged since my banks assumed the liability. To my surprise I got charged for all of those calls. So not only I got robbed right outside of this hotel, they made me pay for the consequences of it. The staff has also never checked in and asked if they could provide any assistance. They are super friendly around the hotel, thanking you all the time and bowing but when it really comes to issues that matter, they are nowhere to be found and are completely indifferent. Separately, the entire Seminyak area is very stressful and busy, you can't really walk on sidewalks without being continuously harassed by taxis and scooters and the taxis are always trying to rip you off. I would recommend just staying somewhere within 1-1.5 hours away from the airport. Ubud, Amed and other small villages are super nice, seem safe and you won't be constantly harassed by everyone.
We booked with TS Suites last minute & we were not disappointed at all. We had booked all our villas prior to our trip but because the hubby was supposed to get a tattoo for the last 4 days of our trip we decided to wait until we got to Bali. Once we started looking into hotels, we knew that TS suites was going to be on top of our list and glad that they had one room left available for us which we knew that it was meant to be 😊 We really liked that on Thursday the staff wore their Balinese outfits, it was quite pleasant to see. Everyone were genuinely very nice. We didn’t get to talk to everyone as it is such a big hotel but Agung (Guest Service Supervisor) made sure that during our 4 days stay that we were well taken care of. He would call Blue Bird for us, recommend nice popular restaurants etc. Every time he would see us, we knew that if we needed something that he would get it done for us! Mega (Guest Personal Officer) was also very kind to us. We crossed path with her couple of times too. We loved how the pool was 24 hrs. The gym was very nice. The buffet which was included with our stay was amazing, so many choices. Oh now that I remember the only thing that we probably didn’t like was how sticky the floor was in the washroom (everyday after cleaning it was still sticky) not sure what cleaner they use but yah...and also was sad to know that the TS Shell room didn’t provide bath robs especially when we requested them after..anyways beside that we would come back & stay at the villa on the 5th floor next time.
The Suites probably comprise about about 150 rooms of various configurations. Well appointed rooms but they do lack storage room there being only one one cupboard, 4 hangers and 1 drawer. The living area is Quite spacious Large king bed, just a bit hard The scenery from room 235 was just so so There is no restaurant for dinner which is a bit of a drawback but there is an all day breakfast. Breakfast is plentiful with a reasonable range of food. An Infinity pool on third ( top) floor together with bar and lounge area. Very pleasant surrounding. Our package with Luxury Escapes, and maybe for all, included replenished mini bar (soft drinks and water) daily with no extra charge All in all this is an excellent place to stay. Centrally situated in Seminyak. It is a 15/20 walk to the beach but the suites run an hourly shuttle to and from.
We are currently staying at TS Suites and overall it is Beautiful. Our suite is spacious, the bed is very comfortable, bathroom is large and has everything you could want. It is serviced to a very high standard. Breakfast is very good with plenty on offer. The only small areas for improvement would be is there is no clothes rack (or something similar) on the balcony to dry wet bathers and there is no shade to the loungers at the pool. However in saying that we will come back.
My wife and I came to TS Suites on a Luxury Escape We loved it! Right from our arrival everything was handled exceptionally well We were met by a very knowledgeable, warm and, helpful young lady in Dayu, who took us through and showed us the whole gambit of what this quality Hotel had to offer. A lovely foyer, a roof-top pool overlooking the city, excellent breakfast facility and a room that was big, bright and well-designed. This has been one of the best Luxury Escape experiences Whilst Dayu was a standout, all the other staff we met (security, foyer, room, pool and breakfast) were also very helpful, friendly, warm and happy It doesn't happen often, but we were very lucky to be joined by another couple (Bob and Glenda) from our home town, who also happened to be staying at TS Suites
I am very disappointed with this hotel. Upon check-in I was charged 1.500.000 rupees, which is perfectly normal in any hotel in Bali. The problem was that I paid my hotel expenses in cash upon check-out and they charged my credit card AGAIN. I tried to contact the management and explained the issue but they insist there was no cash payment when I left. So I ended up paying twice! I asked them to show me the video recordings of my check-out time and they are still silent. I wrote hotels.com and asked them to help me and they did nothing. Besides all that, it is an expensive hotel with visible signs of time. I would not recomment this hotel at all.
Wonderful staff in all areas. Friendly & smiling. Thank you Mega from customer service desk. Quiet time at TS Suites so had the hotel & its amenities to ourselves. A nice change from our other travel locations.
Located in North Legian within a short walk of Double Six Beach, TS Suites Bali is within a mile (2 km) of other popular sights such as Legian Beach. This 5-star hotel has 155 guestrooms and offers conveniences like free breakfast, a full-service spa, and an outdoor pool.
Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 10:30 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 3 coffee shops/cafés.
The 155 rooms are air-conditioned and have an array of amenities, including free minibar items, coffee makers, and free bottled water. Guests can enjoy LED TVs and stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and slippers. Safes and phones are also standard.
Guests of TS Suites Bali enjoy a full-service spa, an outdoor pool, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for IDR 245000 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this luxury hotel include a fitness center, free WiFi in public areas, and a business center.