- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, MasterCard, and Visa.
- The hotel provides transfers from the airport (fees apply). To make arrangements, contact the property with arrival details prior to travel, using the phone number on your booking confirmation.
- Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
- No cribs or infant beds are available.
- No rollaway or extra beds are available.
Novotel Semarang
4.0 out of 5.0
75.0% based on 826 reviews
Recent guest reviews
This hotel located at the prime location, very close to a mall, with easy access to public transportation such us cab and others. My credit card was overcharged when I booked the hotel from booking.com, upon check in I tried to resolve it with hotel staff and they were very helpful, refunding our money upon check out. The room is spacious, the bed is nice and clean. The bathroom is good too. Back in 2006, when I first stayed at this hotel, the rooms were so new and shiny. I chose this this hotel again during my visit to Semarang in 2018 based on the good impression from that 2006 experience. However, I found this hotel in dire need of maintenance. The plug for the bathtub was not working, so the water won't drain properly. I called the front desk and they sent a handyman to fix it, he said something was wrong with the plug mechanism, so he had to pull the plug with force. He managed to pull the plug away, but then the bathtub could not be used because he said it had to be fixed thoroughly and will takes time. There are other amenities at the hotel room which also need to be replaced, such as the electric kettle, the old TV, and the cupboard area (too old). Room and corridors also lack proper lighting. Other thing that bothered me during my stay was the fact that the hotel allowed guests to smoke in the breakfast area, with no apparent designation for smoking and non-smoking areas. This is particularly disturbing since I stayed with my toddler. Overall this hotel has all great potential but need maintenance.
fast check in and check out. nice service. room a little bit old but clean. much variation for breakfast, taste is good too. my dissappointment that it doesn’t have kids pool .location near paragon mall 👍
Situated right opposite Paragon, Novotel is a stone's throw away from the best mall in town. Service from front desk is good, staff are friendly and helpful. Facilities and room are clean, well maintained, even though it is an older chain. Nice touches - complimentary snacks and fruits, fast room service, fuss-free check ins. Was easy to get grab transport to the next meeting location. Food options in Paragon were good.
nice stay for family. spacious room, good location-near to daily needs and easy to find local food. excellent service and hospitality, and very appreciated to Mr.Sanu, describing detailed and great information of the city and surrounding.
Very strategic location, and I can see from the interior that this is one of Novotel’s chain hotel that has aged.. Not that it’s any trouble, just for information for different taste of travellers. Anything else, is just the same with Novotel’s standard, good service, same kind of breakfast type and concept. Which I have nothing to complaint :)
with..wonderful moment..stay at novotel smrang..with nice room.enjoy our b fast.good service..and thank you for the b day cake for my little girl.last..i feel enjoy with Balance spa.thx a lot to all staf.good luck...
Located across the street of Paragon Mall. The staff was polite and friendly. As an Accor member, they give us a small welcome cake in the room and a welcome drink voucher. When we asked for apple juice, they freshly cold pressed the apple. Nice! Standart room was quite big, although it looks a bit tired in the bathroom and furniture. They need to replace the towel or maybe use a little bleach when washing those towels because it’s not white anymore. Bed was comfy but the duvet was too warm. Breakfast was delicious with lots of varieties, from traditional javanese foods and international foods. Their standby taxi was Atlas although they can call Bluebird for you too. If you’re not in a hurry I suggest you take Bluebird for short trip. We had 2 trip from Novotel and Paragon using Atlas to Pandaran area and it seems that they didn’t like short trip although they request for minimum charge, very opposite with the Bluebird drivers we met, they’re very friendly and happily to recommend the foods that we must try in Semarang.
I was disappointed with my first stay at Novotel Semarang back in January, and I was reluctant to come back since there are other hotels nearby. Now I'm glad I give it another chance because right from check in time, Maria at Front Office welcomes me warmly and make my check in (and check out) easy and pleasant. As I booked through Accor apps (as always. I'm an Accor regular member, not Plus), she has prepared vouchers for welcome drink and free pizza. The level of service was at another level compared to 'meh' service I got on my first stay. Maria and the FO team makes a pleasant stay, so thank you for your warm hospitality! I stayed at Standard room. It is spacious and has all the essentials (coffee/tea station, fridge, toiletries). Would be perfect for business travelers if it also has ironing equipment. Aside from that, I'm satisfied. Location wise, it is centrally located within walking distance to Paragon Mall and government offices. Taxi (meter/online) are easy to get.
From the moment we arrive at the Airport, we were already greeted by the staff who picked us up at the Airport. Upon arriving, the bellman readily opened the doors to welcome us and the lady at the Front Desk who did our check-in was very prompt and courteous. Room was very clean and bed is super comfortable, only downside we had was that the room we were assigned had an obstructed view (although it was an Executive Room on the 6th floor). Breakfast was great with a wide variety and a special thanks to Yonan who was always very bubbly & friendly; He went the extra mile to get my favourite breakfast prepared on one of the days! Also a big thank you to the ladies at the Spa who managed our Spa reservations and for a great massage. Thank you everyone at Novotel Semarang for making our stay an enjoyable one!
This hotel is strategically located in city center. Paragon mall is only 2 mins away. This hotel also close to Lawang Sewu, train station, simpang lima so in term of location-its perfect Hotel room, however, needs some refurbishment. Room service in general needs improvement as well. When I was staying at this hotel, I couldn’t make any outside call. Meeting room and breakfast are ok
Hotel highlights
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Nightclub
Located within a mile (2 km) of Lawang Sewu, Novotel Semarang is within 2 miles (3 km) of Simpang Lima Park. This 174-room, 4-star hotel welcomes guests with 2 restaurants, an outdoor pool, and free in-room WiFi. Near the airport, the hotel is also close to Diponegoro University and Great Mosque of Central Java.
Dining
Enjoy dining at The Square, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.
Rooms
All 174 soundproofed rooms provide minibars, coffee makers, and free newspapers. Guests can expect free WiFi and TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include free bottled water, safes, and phones.
Property features
Novotel Semarang features a nightclub, an outdoor pool, and a health club. There's free parking, and an airport shuttle (available on request) for IDR 60000 per person one-way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
75.0% of guests recommend this hotel
Total of 826 reviews
