6/10 Okay
Cathy H.
Jul 4, 2025
Disliked: Cleanliness
Disappointing
We were very disappointed in the condition of the house when we arrived.I have rented many homes through VRBO,and I have never had a problem like we did when we checked in.We arrived at 4:00 pm,as the rental agreement stated,with our groceries, to find that the house cleaner was not close to finishing.She said that she had a late start because the previous renters left the house very dirty, and a plumbing problem had to be resolved which delayed her in finishing.I asked if we could at least put our perishable groceries in the frig since they would spoil.She cleaned out the frig so we could put them away.As we waited for her to finish, I realized how much more work she had to do.I realize that issues come up, and a phone call from the cleaning service asking for more time would have been appreciated.When I walked to the back of the house, which she said was finished,I saw that the master floor was filthy with spots and debris still on the floor.When I asked if she could please clean that floor before she left, she very rudely told me she was a professional cleaner and that since we had entered the home, she was not responsible for the what was not cleaned.I contacted the home owner, and he responded immediately, agreeing to have another cleaner come the next morning to clean the floors.The new cleaner arrived on time, was very pleasant, and was shocked by the conditon of the floors and another safety issue.The location is very good and the owner responds very promptly.
Cathy H.
Stayed 3 nights in Jun 2025