The property was lovely. We had a great time and the staff was great. I wish the parking was free since the room is so expensive, but it still wasn’t too pricey.
There does not seem to be any management of the property. Had an issue with bugs in my sink and asked to be called by management. They never came. The team that works the overnight cannot help.
The Heathman has a reputation of being fabulous. It was very nice. Had I not stayed at a different and exceptional hotel (for the same price) the night before ,I probably wouldn't have been so aware of The Heathman's shortcomings. The location is wonderful in the epicenter of Kirkland's hot spots. The service was fine. Some of the staff was undertrained but everyone was polite. The room was nice but again nothing spectacular. For the price I paid I wouldn't expect it to be a four or five star hotel- but I believe it is.... there is nothing wrong with The Heathman- it just didn't stand out as fabulous and is definitely not worthy of the réputation it used to have.
The staff at this hotel are unlike any I’ve experienced in the US lately. They were very accommodating and attentive with a focus on high quality service. The hotel itself is very nice and very clean and an overall excellent value.
Room 125, on the ground floor, was noisy, garbage truck noises early each morning. Location in Kirkland village great. Staff friendly. Too expensive and not quite up to the standards of the Portland and Vancouver, WA, locations which are also expensive but worth it. Breakfast chef made an lousy omelet, 8/24.
Hotel picture in travel websites make the hotel appear as if it is set back from the road with a yard/garden in front. No; it is right on a somewhat busy street. The room was nicely appointed albeit small. On top of the very high price charged for the room was a charge to valet park your car; no place to park it yourself. Not impressed.
Clean large room with very comfortable bed. Safe area
Everything is excellent except breakfast was disappointing.
problem with toilet seat being loose and two nails sticking up out of the carpet. When brought to the hotel's attention, they said it was fixed while we were out but upon returning, we found that nothing had been done. We called downstairs again with our observation and a maintenance person came up, discovered the problem and immediately remedied the problems. As a matter of fact, there were two nails in the rug, not just one. The other annoyance was barking dogs in the hall.
Three night stay appreciated the extra service like the fitness center and complimentary shuttle.
Check in was quick and staff upgraded us without us even asking. Extremely receptive and courteous staff and the room exceeded my expectations all around. I'd definitly stay here again if I'm in the area.
It was small but very well furnished and maintained.
Located in Moss Bay, The Heathman Hotel is within a 5-minute walk of sights such as Lake Washington and Kirkland Performance Center. This 91-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and a fitness center.
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee weekdays from 7:00 AM to 10:30 AM.
All of The Heathman Hotel's 91 recently renovated rooms provide iPod docks, minibars, and coffee makers. 39-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Free newspapers, free local calls, and laptop-compatible safes are also standard.
Renovated in 2017, The Heathman Hotel offers a fitness center, free WiFi in public areas, and a business center. Valet parking is USD 25 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 78 per vehicle one way. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Other amenities at this boutique hotel include express check-in, express check-out, and free newspapers.
The property was lovely. We had a great time and the staff was great. I wish the parking was free since the room is so expensive, but it still wasn’t too pricey.
There does not seem to be any management of the property. Had an issue with bugs in my sink and asked to be called by management. They never came. The team that works the overnight cannot help.
We want to thank you for taking the time to let us know about your past stay at the Heathman Hotel in Kirkland and so sorry about your experience you received. We strive to make sure every guest has a wonderful time and sincerely apologize for not resolving the problem during your visit. We hope we can make this up to you in the future and that you will give us another chance on your next visit. Please reach out to me directly on your next visit and we will make sure you have a wonderful time with us. Thank you, Jim Larson General Manager
The Heathman has a reputation of being fabulous. It was very nice. Had I not stayed at a different and exceptional hotel (for the same price) the night before ,I probably wouldn't have been so aware of The Heathman's shortcomings. The location is wonderful in the epicenter of Kirkland's hot spots. The service was fine. Some of the staff was undertrained but everyone was polite. The room was nice but again nothing spectacular. For the price I paid I wouldn't expect it to be a four or five star hotel- but I believe it is.... there is nothing wrong with The Heathman- it just didn't stand out as fabulous and is definitely not worthy of the réputation it used to have.
We want to thank you for choosing the Heathman Hotel in Kirkland for your past stay with us and appreciate sharing your comments with us. We strive to make sure every guest has a wonderful experience and want to sincerely apologize that we didn't provide the exceptional service and product the Heathman is known for. I assure you this is not the norm and we will make sure we address these concerns for your next visit in the area. We hope you will give us another chance in the future and please reach out to me directly if I can assist in making your experience a great one. Thank you and appreciate your feedback. Take care, Jim Larson General Manager
Thank you for taking the time to let us know about your past stay with us and so glad you had a great stay with us. We look forward in your next visit with us and let us know if you need anything at all. Take care, Jim Larson General Manager
We want to thank you for taking the time to let us know about your past stay at the Heathman Hotel in Kirkland and so glad you had such a great stay! We look forward in serving you again hopefully in the near future. Please let us know if you need anything in the future. Thank you and have a great day! Jim Larson General Manager
The staff at this hotel are unlike any I’ve experienced in the US lately. They were very accommodating and attentive with a focus on high quality service. The hotel itself is very nice and very clean and an overall excellent value.
Good day Chris, We our delighted to hear you enjoyed your stay also thank you for your kinds word, your sentiments towards the team will be communicated. Regards, Moshe Nelson Director of Rooms
Room 125, on the ground floor, was noisy, garbage truck noises early each morning. Location in Kirkland village great. Staff friendly. Too expensive and not quite up to the standards of the Portland and Vancouver, WA, locations which are also expensive but worth it. Breakfast chef made an lousy omelet, 8/24.
Good day Paul, Thank you for taking the time to rate your stay. Also would like to thank you for the feedback on the different areas we can approve on. Regards, Moshe Nelson Director of Rooms
Hotel picture in travel websites make the hotel appear as if it is set back from the road with a yard/garden in front. No; it is right on a somewhat busy street. The room was nicely appointed albeit small. On top of the very high price charged for the room was a charge to valet park your car; no place to park it yourself. Not impressed.
Dear T., Thank you for your taking the time to post your review, and that you enjoyed our nicely appointed rooms. They will become even more well appointed this fall as we renovate all 91 of our guest rooms and suites. The image you mention of our exterior was taken from across the street to get a full building perspective. We are definitely in the heart of a vibrant lakeside city, just two blocks from a beautiful marina / park. As a city property, parking options are limited, hence our valet only availability. It is onsite, and we are able to get cars quickly for our guests. We hope to see you again on future travels to Kirkland! Sincerely, Troy Longwith General Manager
Clean large room with very comfortable bed. Safe area
Thank you for your feedback. We are glad you enjoyed the large guest room with our Heathman Signature Bed Menu which can gives you a choice of Tempurpedic, Pillowtop or Featherbed! We hope to see you again soon!
Everything is excellent except breakfast was disappointing.
Thank you for the review and we look forward to welcoming you back again soon. Take care, Mike