Macdonald Morlich Hotel4.0 out of 5.0
Recent guest reviews
Aviemore is truly stunning and the hotel didn't disappoint, the bed was very big and comfy and the bathroom was very clean, preferably would've loved a bath rather than just a shower in there but I can live with that! All staff were friendly and very helpful. Slight issue with the card machines not working at the bar to pay per drink, reception staff explained about a tab but they would need to reserve a certain amount from my account (£100 I think?) and then it would be refunded days later, we decided not to do that. Scenery around the hotel is beautiful, our room looked into the snowy hills. The breakfast buffet was amazing! Best hotel breakfast I've ever had! Everything was there, I don't eat red meat so I was delighted at so many non meat items available (fried potato scones ahhhh!!) aswell as tea/coffee served to you, and self service fruit juice, little pots of jam for your toast are a cute touch. The only thing I didn't like about the hotel was the dinner at the on site Scottish Steakhouse. As I said I don't eat red meat so the options were chicken Kiev or fish (only 2 options left after steak I think) I opted for the Kiev but unfortunately it was no different than a Birdseye type frozen Kiev. Small portion I felt also. Really didn't enjoy it and wish I'd got the fish instead which looked lovely. The Kiev came with a corn on the cob but with no stick to stab through it and it wasn't the kind of place that I'd feel comfortable eating with my hands so I just didn't eat it - The actual restaurant has quite a quiet and upper class feel to it, there's a bit of an unrelaxed uptight atmosphere (smart dress waistcoat waiters, waiter walking with one hand behind his back and one on a drinks tray, pull your chair out for you, lots of different cutlery, pour wine for you type thing) and I just don't think it fitted in with the feel of the rest of the hotel. I went to dinner in skinny jeans and a smart top but I felt really under dressed the second I got there, wish it was more of a relaxed pub-grub type place with a much less expensive menu, or even just taken down a few notches. I think if i wanted that type of high end experience and price, I'd expect to go looking for it outside of the hotel rather than relaxing at the hotel. Never experienced that at a hotel before. Just felt really awkward and out of place the whole meal :/ sorry! Also had a hair in my desert which put me off. Spoke to another couple at the hotel who felt the same. Perhaps the on site Italians would've been more laid back?
Attended for weekend break in Aviemore. There was heavy snow forecast on the day of our arrival and the hotel responded positively with advice when I contacted them concerned about whether I'd be able to make it to the hotel on time. It appears that the hotel has recently been re-furnished and it certainly looked and felt really comfortable and welcoming. Staff at reception were very helpful and made good conversation. They were able to answer every question I had. Our room was absolutely stunning and very well decorated. The bed was very comfortable and made sleeping in that extra bit more tempting. I found the room to be spotlessly clean and we had access to everything we required. The bathroom was lovely and I particularly enjoyed the speakers in the bathroom linked to the television in the main room. Listening to the news in the morning as I showered made getting up and washed that bit more enjoyable. My only criticism regarding my stay was in the evening. Our room was situated on the first floor above the Italian themed restaurant. There is some form of hard floor in the restaurant which makes significant noise when chairs are scraped across it as the guests move them in and out from the table. On both evenings, quite late, the staff appeared to move all the chairs. I'm not sure whether they were repositioning them or moving them to clean the floor but it made an awful amount of noise at this time of night and woke myself and my room mate both up on both occasions, making it difficult to get back to sleep. This is something I would really encourage the hotel to address as the level of noise from this, particularly at this time of night, is unacceptable. Breakfast was provided as part of our stay. I enjoyed the breakfast on both mornings which included both a classic cooked breakfast and a continental. The food was tasty and well presented. It was quite special waking up in the morning and watching the snow fall as we sat down to eat breakfast. Overall, I really enjoyed my stay at Morlich. Outwith the sound of the chairs scraping over the ground at night, the only thing that would have improved my stay would have been a room which had a better view.
Thinking we would treat ourselves to a bit of luxury on a recent Ski trip, we booked a Deluxe King room in the Morlich. When we got there, we loved the look of the hotel, it was close to the village and seemed to be the central building of a large resort of about 5 hotels. This building was clean and modern but when we got to our room it was tiny. Two twin beds pushed together in a double room, there was just enough room to slide along beside the bed and nowhere we could store our two suitcases with ski equipment. It was beautifully decorated and clean but we called reception and asked to check that we had reserved a deluxe room. The lady advised us it was a deluxe room and that all rooms in that hotel were twins pushed together and all the same size. She did suggest that if we wanted we could transfer over to the Highland building, which we did. This was a slightly bigger room if a little more dated but was also comfortable and clean. Would stay here again, but knowing what the rooms are like mow, we won't be paying 'deluxe' prices.
We booked this hotel at a discounted rate for a 2 night stay at the weekend. We originally booked an executive room which turned out to be exactly the same as a standard double room another member of our party was staying in at the same time. After lodging a polite complaint with the receptionist we were asked to wait in the lounge while she checked 'the system'. After about 10 minutes she found us an alternative room which was first class. We ended up in the 'Executive Room' as pictured on the website with a king sized bed, two arm chairs and a two seater sofa. Despite the furniture there was an abundance of floor space and a large bathroom with a bath and separate walk in shower with two different shower heads. The hotel is pretty basic with a small bar, lounge area and Italian restaurant on the ground floor which is where breakfast was served. Our dealings with the staff were a pleasure and on reporting a problem changing the channel on our TV a chap was in our room with a brand new screen within 30 minutes. We were permitted to use the swimming pool for free (be prepared to pay extra for this as I think you are charged at different times of the year or if you book a cheap deal) but it is across the road at the at the Highlands Hotel a few minutes walk away. The Morlich is effectively attached to the Macdonald Conference facility so it's their closest residence to their shopping village and cinema, and a short stroll to the kids playground (outdoor). We've stayed in the Macdonald Highland Hotel previously but if we could get the same room in the Morlich again we would not hesitate to book. A solid base with plenty of parking to explore the Spey Valley
We stayed here for 4 nights including New Years Eve. Our room was clean , and functional . The restaurant offers a good buffet breakfast with Italian food for dinner. the service was very good.The resort has a Cinema, Theatre , shopping and a well equipped play centre for children and a swimming pool . The gym is very small and with a poor range of equipment. We are a couple but would recommend this for families.
Stayed here on a weekend away in early January. There was no snow so the resort was fairly quiet which was really nice. The hotel was fine for the price we paid, decor nice, staff pleasant, room was nothing fancy but nice & clean. We spent a couple of days here & on both days the breakfast service was pretty bad which is why I've only rated it 3 instead of 4 stars. The accommodation side was fine, the room was tidy, cleaned when we were out, tea caddies replenished etc. Pretty standard stuff. Sunday morning breakfast - the croissants were stale, totally solid and crunchy, almost inedible. There were plenty staff on but they didn't seem to be doing much, tables were lying uncleared and the hot buffet was not being topped up. Staff would come out of the kitchen and rearrange the juice glasses but not pick up any dirty plates from tables....... when I went to the hot buffet, there were no eggs but the staff weren't checking. The cold buffet was pretty standard, the cheese had been lying out for some time, it was sweating & starting to curl up at the edges, hardly appetising. Basic selection of cereals and fruits, however the grapefruit and orange had been cut in circles as opposed to segments and as a result was the pieces were difficult to eat with the pith still there. Monday breakfast - all of the above plus the tea was horrendous. I ordered tea, my partner coffee. Going on colour I couldn't tell the difference, the smell was the only way to differentiate. Clearly the tea had been made a long time previously with more bags & hot water being added. It tasted absolutely disgusting, I had to ask for a separate pot to be made up. I heard other guests complaining about the porridge as well. For a 4 star more attention to detail required.
Most Awful experience ever at a hotel - wont give blow by blow account as would take all week but the main points were: 1. Booked specifically into the Morlich back in April 2016 for a stay in December 2016 - have stayed in the Highlands hotel before at same resort and room had no heating and was no where near expected standard so would not book again. At check in I was allocated into the Highlands Hotel - refused it point blank insisting, not unreasonably , that I get what I booked. We were eventually given the suite - not sure if it was goodwill or only room they had left, the hotel was full so it may have been the only way they could honour the booking at the right hotel. It was fine but not the luxury you would expect from a suite. 2. I had booked a table back in sept for our first night stay at the Giovannis restaurant for 13 of us and found out by overhearing another customer the restaurant had been closed down. After being called a liar by the receptionist that I had a booking, despite showing her an email confirmation, they eventually booked us into the Steakhouse and had to discount it as would have ended up costing most of our party double the cost of Giovannis. Meal was great but the whole event had been marred by awful experience at check in and being called a liar. 3. Bed was not provided for our young son on finally arriving into our room after a stressful check in - tried calling reception from the room phone and it rang out for 15 mins so I went down and they said it hadnt been ringing - clearly the phones dont work using the labelled buttons but there was no literature in the room saying how to contact reception. 4. Fire Alarm went off on our check out morning - after 1 minute it was still going so I grabbed my son who was screaming with fear and ran down the emergency exit next to our room on the top floor. (i had to leave my partner as he was in the shower). At the bottom of the emergency stairwell the exit door was jammed shut despite the bolt being unlocked. My son was hysterical when he saw we couldnt get out and we had no choice but to run back up to the first floor - it was only after we got onto the landing and halfway along the corridor the alarm stopped ringing so it was a good while it was ringing - I have been in a fatal fire so never assume its nothing and was obviuosly in a state of extreme worry myself but trying to not let my son see my panic. At check out we mentioned the locked emergency door and the receptionist just shrugged and could not have cared less. NOT ACCEPTABLE!!! I wrote a complaint which took almost 2 weeks to be answered, and only by chasing a reply. I wasnt overly impressed with their reply and there was no mention of the fire exit which my son is still upset about a month later! Aviemore itself is amazing - the hotel morlich is a nice enough hotel but the service of the staff we encountered was the worst ever. doubt we will be back
After a week of walking and climbing I booked into this hotel for a weekend break to recoup, before the following week. I arrived early and was told by the hotel staff that there was no way of gaining access to my room until the allotted 4pm. I left and came back around 3:45, again would have to wait until 4. I asked if I could leave my bag with them for a few minutes to park up instead of logging it back out to the car, then back in again from the car park, to which the desk staff made a massive issue eventually saying yes but saying she shouldn't be doing this. Upon checking in the couple next to me where told about the hotel and where to find things and made to feel welcome, while I was just given a broacher and told everything is on there. My room ended up being next to the elevator with a constant noise whenever it was moving. At breakfast on both days I felt the staff where looking down on me and noticed a difference in how I was treated over the other guests entering. With a check out time of 11am I wonder what takes 5hrs to prepare for the next visitors... The bed was comfortable and the room clean and well presented, however I will not be staying here again.
We are currently staying in the macdonald morlich hotel and I really don't know what some of these reviews are about! we have come with a 14 month old baby and the staff couldnt be more friendly and cannot do enough for you ..nothing is too much trouble. Rooms are clean modern and cleaned everyday . There is plenty of places to eat in the resort including an italian within the hotel (food delicious) also just a short distance is the cairngorm hotel were the food is also lovely. There was the activity centre for the baby which was great with a sensory area and lots of toys .. Costa coffee shopping and cinema are also on site. Great Value for money at 80 pound a night including breakfast which was also lovely a full cooked or continental to choose from . I would definitely return here and would recommend it to any families looking for a break in Aviemore. Thanks for having us :)
Quite apart from looking like a US Housing Project, that should never have been allowed to happen, there are some reasonable priced deals if you book late via Laterooms. However, don't be tempted, if you have a credible alternative. When we checked in the booking request for a twin room had resulted in us being allocated a double. We were asked to wait for 15 minutes in the bar while housekeeping worked their magic. Except the bar was closed. When I went back to reception to mention the fact the lights were out and there were no bar staff I was told "thats funny, we were told there would be someone there". We were sent across to the main shop/cinema area, where there was a Costa/bar. The bar staff were also missing here, although when one did turn up after I went searching they looked genuinely upset to be disturbed. When we did get to the room, the twin room is basically the same as the double...with two single beds pushed so closely together, it makes little difference. It might be the time of the year, but there were a lot of very drunk people about, who seemed to have moved the party to their rooms on the second floor. Perhaps we were allocated a room on the party floor as a punishment for using Laterooms. To be fair on the reception staff when we did eventually have to call to get the room next to us to shut up (11.30pm, so we were not being that difficult) they sorted it out quickly. I sense they have some experience in this field. We went out for dinner, so no idea what the Italian in the hotel is like. When we did come back the bar was open, but the poor guy serving was having to cover the restaurant and bar....so you had to wait and then pretty much grab him as he ran past. Breakfast was fine. They kept running out of plates for some reason, which was causing some excitement. I think we paid £80 for the room with breakfast, when there Hilton was quoting £120. I think in reality this probably is the poor man's Hilton. However, we had a great day on the hills, the beds although as close together as you could possibly get them, were very comfortable and I guess if this place did not exist it would be tougher to stay in a beautiful area. However, as far as hotels go it is pretty rubbish, with few redeeming features.....but as long as you go prepared.
Macdonald Morlich Hotel places you next to Spey Valley Golf Course and within a 5-minute walk of Strathspey Steam Railway. This 4-star hotel has 64 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool. It's in the mountains and also close to Rothiemurchus Estate Visitor Centre and Speyside Wildlife.
Enjoy a bite to eat at the hotel's theme restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. Start each morning with buffet breakfast, available for a fee from 7:30 AM to 10 AM.
The 64 rooms have an array of amenities, including coffee makers, phones, and ironing boards. Guests can expect to find satellite TV and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Desks are also included.
Macdonald Morlich Hotel features a full-service spa, an indoor pool, and a children's pool. You can put free parking to good use if you drive. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a health club, a sauna, and WiFi in public areas.
Reviews from Trip Advisor
45% of guests recommend this hotelTotal of 174 reviews