Macdonald Morlich Hotel4.0 out of 5.0
Recent guest reviews
The Morlich is one of the hotels in the MacDonald Aviemore resort. The staff are lovely and our 'upgraded super king' room was OK but there was only one drawer, only half the wardrobe was accessible for clothes and had just 8 hangers, as the other half was taken up with the safe and tea and coffee machine. It was ok but very cramped as the exceptionally large bed took up most of the room. The fact that the hotel advertises itself as being part as of the resort seems to be an excuse for not providing proper service to guests. For instance we went down for breakfast on our third day to find the restaurant closed and were told by the receptionist that breakfast was to be taken in the Highlands hotel some 100 yards away - which may not seem far but when it's pouring with rain and you have to go back to your room to get outdoor coats and shoes was to me totally unacceptable. Also on the second evening we had no choice but to visit the steakhouse in the sister hotel as The inhouse one was closed on the Sunday night. The restaurant in the Morlich is Gianni's which styles itself as the best Italian restaurant in the area, sadly this is not the case. It's a soulless cafe that is equipped entirely with hard metal chairs and cheap laminate tables with a hard wood style floor that makes everything echo. The menu is very limited and lacks standard Italian dishes such as carbonara. It is very disappointing and frankly not worth visiting if you want a good Italian meal. The wine is also poor and over priced for what is on offer. If you are on a DBB rate, as were we, it basically means that you have to go over to another hotel, the Highlands which has a steakhouse if Gianni's Italian doesn't suit you. The steaks are fine but the menu is otherwise quite lack lustre, expensive, and if you are vegetarian then you will find almost almost no choice. My advice would be not to book the DBB rate as there are other much better restaurants in Aviemore and which are also much better priced. We were given a £25 allowance each and frankly for £50 could have bought a much better meal in Aviemore at one of the independent restaurants. Personally I wouldn't want to stay there again or if I did it would be room only.
Nice overnight stay at this hotel. We had an excellent sleep with the comfy beds and in peace and quiet! Rooms were standard hotel sized but beautifully presented and very clean. The staff were very helpful and we had a really good breakfast. Only thing lacking was a nice open fire to give some atmosphere in the lounge.
We were delighted with our stay at the recently refurbished Macdonald Morlich Hotel. A lovely spacious room that was clean, fresh and modern with a hint of tweed and tartan to compliment the design. The room was large (huge if comparing this to a city centre hotel) with a kingsize bed, a small double sofa and a safe in the room. The small thing, especially with the cold Scottish weather is having lots of hot water in the evening and in the morning for a shower or bath. Choice of facilities at the resort was good caters to everyone, the gym is a bit basic but does the job, did not try anything else. Tasty and great variety at breakfast, but on this occassion was disappointed with the slow service from the kitchen and having your plates cleared. It was quiet so totally unexpected as service has been excellent in the past. Would stay here again, an ideal location in the centre of Aviemore, lovely rooms and great choice at breakfast.
Aviemore is truly stunning and the hotel didn't disappoint, the bed was very big and comfy and the bathroom was very clean, preferably would've loved a bath rather than just a shower in there but I can live with that! All staff were friendly and very helpful. Slight issue with the card machines not working at the bar to pay per drink, reception staff explained about a tab but they would need to reserve a certain amount from my account (£100 I think?) and then it would be refunded days later, we decided not to do that. Scenery around the hotel is beautiful, our room looked into the snowy hills. The breakfast buffet was amazing! Best hotel breakfast I've ever had! Everything was there, I don't eat red meat so I was delighted at so many non meat items available (fried potato scones ahhhh!!) aswell as tea/coffee served to you, and self service fruit juice, little pots of jam for your toast are a cute touch. The only thing I didn't like about the hotel was the dinner at the on site Scottish Steakhouse. As I said I don't eat red meat so the options were chicken Kiev or fish (only 2 options left after steak I think) I opted for the Kiev but unfortunately it was no different than a Birdseye type frozen Kiev. Small portion I felt also. Really didn't enjoy it and wish I'd got the fish instead which looked lovely. The Kiev came with a corn on the cob but with no stick to stab through it and it wasn't the kind of place that I'd feel comfortable eating with my hands so I just didn't eat it - The actual restaurant has quite a quiet and upper class feel to it, there's a bit of an unrelaxed uptight atmosphere (smart dress waistcoat waiters, waiter walking with one hand behind his back and one on a drinks tray, pull your chair out for you, lots of different cutlery, pour wine for you type thing) and I just don't think it fitted in with the feel of the rest of the hotel. I went to dinner in skinny jeans and a smart top but I felt really under dressed the second I got there, wish it was more of a relaxed pub-grub type place with a much less expensive menu, or even just taken down a few notches. I think if i wanted that type of high end experience and price, I'd expect to go looking for it outside of the hotel rather than relaxing at the hotel. Never experienced that at a hotel before. Just felt really awkward and out of place the whole meal :/ sorry! Also had a hair in my desert which put me off. Spoke to another couple at the hotel who felt the same. Perhaps the on site Italians would've been more laid back?
Attended for weekend break in Aviemore. There was heavy snow forecast on the day of our arrival and the hotel responded positively with advice when I contacted them concerned about whether I'd be able to make it to the hotel on time. It appears that the hotel has recently been re-furnished and it certainly looked and felt really comfortable and welcoming. Staff at reception were very helpful and made good conversation. They were able to answer every question I had. Our room was absolutely stunning and very well decorated. The bed was very comfortable and made sleeping in that extra bit more tempting. I found the room to be spotlessly clean and we had access to everything we required. The bathroom was lovely and I particularly enjoyed the speakers in the bathroom linked to the television in the main room. Listening to the news in the morning as I showered made getting up and washed that bit more enjoyable. My only criticism regarding my stay was in the evening. Our room was situated on the first floor above the Italian themed restaurant. There is some form of hard floor in the restaurant which makes significant noise when chairs are scraped across it as the guests move them in and out from the table. On both evenings, quite late, the staff appeared to move all the chairs. I'm not sure whether they were repositioning them or moving them to clean the floor but it made an awful amount of noise at this time of night and woke myself and my room mate both up on both occasions, making it difficult to get back to sleep. This is something I would really encourage the hotel to address as the level of noise from this, particularly at this time of night, is unacceptable. Breakfast was provided as part of our stay. I enjoyed the breakfast on both mornings which included both a classic cooked breakfast and a continental. The food was tasty and well presented. It was quite special waking up in the morning and watching the snow fall as we sat down to eat breakfast. Overall, I really enjoyed my stay at Morlich. Outwith the sound of the chairs scraping over the ground at night, the only thing that would have improved my stay would have been a room which had a better view.
Thinking we would treat ourselves to a bit of luxury on a recent Ski trip, we booked a Deluxe King room in the Morlich. When we got there, we loved the look of the hotel, it was close to the village and seemed to be the central building of a large resort of about 5 hotels. This building was clean and modern but when we got to our room it was tiny. Two twin beds pushed together in a double room, there was just enough room to slide along beside the bed and nowhere we could store our two suitcases with ski equipment. It was beautifully decorated and clean but we called reception and asked to check that we had reserved a deluxe room. The lady advised us it was a deluxe room and that all rooms in that hotel were twins pushed together and all the same size. She did suggest that if we wanted we could transfer over to the Highland building, which we did. This was a slightly bigger room if a little more dated but was also comfortable and clean. Would stay here again, but knowing what the rooms are like mow, we won't be paying 'deluxe' prices.
We booked this hotel at a discounted rate for a 2 night stay at the weekend. We originally booked an executive room which turned out to be exactly the same as a standard double room another member of our party was staying in at the same time. After lodging a polite complaint with the receptionist we were asked to wait in the lounge while she checked 'the system'. After about 10 minutes she found us an alternative room which was first class. We ended up in the 'Executive Room' as pictured on the website with a king sized bed, two arm chairs and a two seater sofa. Despite the furniture there was an abundance of floor space and a large bathroom with a bath and separate walk in shower with two different shower heads. The hotel is pretty basic with a small bar, lounge area and Italian restaurant on the ground floor which is where breakfast was served. Our dealings with the staff were a pleasure and on reporting a problem changing the channel on our TV a chap was in our room with a brand new screen within 30 minutes. We were permitted to use the swimming pool for free (be prepared to pay extra for this as I think you are charged at different times of the year or if you book a cheap deal) but it is across the road at the at the Highlands Hotel a few minutes walk away. The Morlich is effectively attached to the Macdonald Conference facility so it's their closest residence to their shopping village and cinema, and a short stroll to the kids playground (outdoor). We've stayed in the Macdonald Highland Hotel previously but if we could get the same room in the Morlich again we would not hesitate to book. A solid base with plenty of parking to explore the Spey Valley
We stayed here for 4 nights including New Years Eve. Our room was clean , and functional . The restaurant offers a good buffet breakfast with Italian food for dinner. the service was very good.The resort has a Cinema, Theatre , shopping and a well equipped play centre for children and a swimming pool . The gym is very small and with a poor range of equipment. We are a couple but would recommend this for families.
Stayed here on a weekend away in early January. There was no snow so the resort was fairly quiet which was really nice. The hotel was fine for the price we paid, decor nice, staff pleasant, room was nothing fancy but nice & clean. We spent a couple of days here & on both days the breakfast service was pretty bad which is why I've only rated it 3 instead of 4 stars. The accommodation side was fine, the room was tidy, cleaned when we were out, tea caddies replenished etc. Pretty standard stuff. Sunday morning breakfast - the croissants were stale, totally solid and crunchy, almost inedible. There were plenty staff on but they didn't seem to be doing much, tables were lying uncleared and the hot buffet was not being topped up. Staff would come out of the kitchen and rearrange the juice glasses but not pick up any dirty plates from tables....... when I went to the hot buffet, there were no eggs but the staff weren't checking. The cold buffet was pretty standard, the cheese had been lying out for some time, it was sweating & starting to curl up at the edges, hardly appetising. Basic selection of cereals and fruits, however the grapefruit and orange had been cut in circles as opposed to segments and as a result was the pieces were difficult to eat with the pith still there. Monday breakfast - all of the above plus the tea was horrendous. I ordered tea, my partner coffee. Going on colour I couldn't tell the difference, the smell was the only way to differentiate. Clearly the tea had been made a long time previously with more bags & hot water being added. It tasted absolutely disgusting, I had to ask for a separate pot to be made up. I heard other guests complaining about the porridge as well. For a 4 star more attention to detail required.
Most Awful experience ever at a hotel - wont give blow by blow account as would take all week but the main points were: 1. Booked specifically into the Morlich back in April 2016 for a stay in December 2016 - have stayed in the Highlands hotel before at same resort and room had no heating and was no where near expected standard so would not book again. At check in I was allocated into the Highlands Hotel - refused it point blank insisting, not unreasonably , that I get what I booked. We were eventually given the suite - not sure if it was goodwill or only room they had left, the hotel was full so it may have been the only way they could honour the booking at the right hotel. It was fine but not the luxury you would expect from a suite. 2. I had booked a table back in sept for our first night stay at the Giovannis restaurant for 13 of us and found out by overhearing another customer the restaurant had been closed down. After being called a liar by the receptionist that I had a booking, despite showing her an email confirmation, they eventually booked us into the Steakhouse and had to discount it as would have ended up costing most of our party double the cost of Giovannis. Meal was great but the whole event had been marred by awful experience at check in and being called a liar. 3. Bed was not provided for our young son on finally arriving into our room after a stressful check in - tried calling reception from the room phone and it rang out for 15 mins so I went down and they said it hadnt been ringing - clearly the phones dont work using the labelled buttons but there was no literature in the room saying how to contact reception. 4. Fire Alarm went off on our check out morning - after 1 minute it was still going so I grabbed my son who was screaming with fear and ran down the emergency exit next to our room on the top floor. (i had to leave my partner as he was in the shower). At the bottom of the emergency stairwell the exit door was jammed shut despite the bolt being unlocked. My son was hysterical when he saw we couldnt get out and we had no choice but to run back up to the first floor - it was only after we got onto the landing and halfway along the corridor the alarm stopped ringing so it was a good while it was ringing - I have been in a fatal fire so never assume its nothing and was obviuosly in a state of extreme worry myself but trying to not let my son see my panic. At check out we mentioned the locked emergency door and the receptionist just shrugged and could not have cared less. NOT ACCEPTABLE!!! I wrote a complaint which took almost 2 weeks to be answered, and only by chasing a reply. I wasnt overly impressed with their reply and there was no mention of the fire exit which my son is still upset about a month later! Aviemore itself is amazing - the hotel morlich is a nice enough hotel but the service of the staff we encountered was the worst ever. doubt we will be back
Macdonald Morlich Hotel places you next to Spey Valley Golf Course and within a 5-minute walk of Strathspey Steam Railway. This 4-star hotel has 64 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool. It's in the mountains and also close to Rothiemurchus Estate Visitor Centre and Speyside Wildlife.
Enjoy a bite to eat at the hotel's theme restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. Start each morning with buffet breakfast, available for a fee from 7:30 AM to 10 AM.
The 64 rooms have an array of amenities, including coffee makers, phones, and ironing boards. Guests can expect to find satellite TV and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Desks are also included.
Macdonald Morlich Hotel features a full-service spa, an indoor pool, and a children's pool. You can put free parking to good use if you drive. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a health club, a sauna, and WiFi in public areas.
Reviews from Trip Advisor
45% of guests recommend this hotelTotal of 177 reviews