Stone Brook Inn2.0 out of 5.0
Stone Brook Inn2.0 out of 5.0
Recent guest reviews
My husband and I checked in here last weekend for a weekend at the lake. We were only in the room about 15 minutes and went back to demand a refund and check out. The room smelled of stale cigarette smoke, even though it was a non-smoking room. We pulled the bedspread back, and roaches went scrambling! The mattress and sheets were gross, lamps on the walls yellowed and falling apart, and bathtub dirty. We saw more roaches on the walls and countertops before we even got out the door. When explaining the issue to the front desk, they acted shocked and said “Roaches?!??” We complained about this last summer as well and got the exact same response. We wrongly assumed they had rectified the issue and tried to give them another chance. I now see from the other reviews that they’ve had a roach issue for many years and have been giving guests this exact same pseudo-surprised response each time it is brought up. The family that owns this place lives inside the hotel, so there is no possible way they are unaware of the bugs. I will never stay here again and plan to call the health dept to request an inspection of this property.
Within 5 minutes of being in the room seen roaches crawling across the dresser where tv sits on, refrigerator didn’t work, blood stains all over the bathroom walls, wall paper over the shower falling off into the shower, toilet did not work . When I say the toilet didn’t work I mean it had no water to it. No water in the tank no water in the bowl. Had a big water stain spot where you can tell the toilet had been leaking. We just needed a place to crash for one night for work so we just pee’d in the shower . Dirty pillow cases. I put a T-shirt over my pillow . It’s a dump.
Have stayed here a number of times and visits were always so-so but this last visit was horrendous. When we showed up I was asked ”What do you want" - well a room, obviously... ! When I went to pay was told "You know you need money on your card, right?" - umm.. yes. The AC in the room was not only off - it was unplugged. The TV never worked at all. There were no towels - only one measly wash cloth. And in the morning (an hour before checkout) they called the room for a wake-up call (didn't ask for one) - and informed us what time checkout was... Like wtf.. are you serious? For $64 this is a horrendous hotel. Here's a piece of advice - leave the area entirely. The hotels in this area and like they are doing you some sort of favor - Zero customer service what so ever.. Ick.
We came to pickwick for a event for weekend and need a quit overnight place to stay that was inexpensive. StoneBrook Inn was close and more reasonable than others when looking online . When checked in was actually higher than price first told.The original price was for 1 person stay charged extra for the second person . The staff were extremely friendly and were helpful. The Room was clean but not stocked. We had to call for bath linens and toilet paper. The staff brought the items quickly and apologized for the inconvenience. Overall it was a okay when Taking in cost of it to others in area and only needing one night stay.
We have stayed here twice to be close to where we hunt in late 2016 and early 2017. We were met by the same lady at the front desk both times. She was very nice and accomidating but must say that that is far as nice goes. First time we stayed was a get up there, go bed, get up before daylight trip. Room was clean but could tell that there wasn't much upkeep. Second trip was two nights in a different room. Wallpaper is coming off all over the place,furniture is held together with screws and metal bands, tub is very slow to drain, lights over vanity are different bulbs, stains on the painted trim, so this gives the reader an idea of the rooms. I read in the reviews where this is new management since 2014. Wellllll......
I believe a business owner should be given an opportunity to correct issues if possible. At Stonebrook Inn in Counce, Tn, they don't want to do the RIGHT thing. Please read the following before choosing this property for your trip. This was my experience on September 30, 2016. Within 5 min in room, saw LIVE German roaches in a/c unit and running down bathroom counter. Also had dead roaches on sugar/stirrer packets by coffee pot and in desk drawers. I find it hard to believe, but desk agent said they have not received any complaints of bugs (other guests I spoke with had many roaches as well). All of the walls, bathroom counter, bath tub and toilet seat had stains and were in a state of disrepair. The desk agent offered me a different room (my grandson was TERRIFIED of the thought of sleeping in ANY room there - begging and crying to go somewhere else). I could not have slept there either and management REFUSED to give us a full refund (was only in room for 10 minutes - never brought our bags in). I had paid for 3 nights when checking in, but was refunded just 2 nights. They kept 1 night's rate.
My boyfriend and I decided at the last minute to go to the lake for the weekend. We made a reservation for the weekend with no problem over the phone. The rate was highly reasonable and the service upon check in was nice. The room was rather large to be an older motel, had super hot water, and great cold air! We decided we will be staying there again soon!
Couldn't find reservations even though we called them directly. Air conditioner takes hours to cool room, but owners did provide additional fan. Second day, no cleaning service. Third day no toilet paper provided with cleaning service. Fourth day toilet backup. Hard bed and super smelly room. But lots of parking available.
This hotel the worst hotel we have ever stayed in and we stay in a lot of hotel rooms. Go somewhere else. DO NOT STAY HERE. Do not not not. Stinks!!!!!!!!! Horrible. Save your time. $70 for 3 people. Tiny beds. Tiny towels.
I would never ever stay in this place again. I wanted a pet friendly room. It was a smoker room plus, it was dirty. The shower did not work, there were no hand towels. Almost ran out of toilet paper. It is one hot mess
- Free WiFi in rooms and public areas
- Free parking
- 24-hour front desk
Stone Brook Inn places you 1.3 mi (2 km) from Shiloh Falls Golf Course. This 19-room motel has in-room conveniences like refrigerators, microwaves, and coffee makers.
A TV comes with cable channels, and guests can stay connected with free WiFi. Other standard amenities include a refrigerator, a microwave, and a coffee maker.
Guests of Stone Brook Inn enjoy features like free WiFi in public areas. Free parking is available if you drive. Front-desk staff are standing by 24/7 to assist with any requests.
Reviews from Trip Advisor
% of guests recommend this hotelTotal of null reviews