Terrible, Terrible front desk staff and management. I was traveling with my family and the property did not honor my room type. I PREPAID for two queen beds at time of booking. I was placed in a room with one King bed and a small pull out sofa. There was no discussion from the staff that the room type I prepaid for wasn't available at check in. I had to go back down to the reception. The staff informed me that since I booked through a 3rd party travel site they didn't have to give me the room I requested and paid for. There was no offer of refund for the difference in room price and No offer to make the situation right. It was basically, too bad, this is what you get. I immediately called Orbitz and they confirmed the property was required to honor the room type I booked. Orbitz then called the property and the story changed. Now reception was saying my room had flooded so they had to make a substitution. Yet, they failed to mention any of this to me. This is not how checkin should go at 11:00 pm at night. Furthermore, I had to make multiple calls to get a credit for the difference in room types. A terrible experience.
Pretty clean and new
Very good hotel to stay at. It’s very quiet, the representative are very welcoming. And in all it just so comfortable. I would recommend it to anyone.
Great hotel . all A . but ... because the COVID-19 . Breakfast was an apple muffing . what a disappointed . the rest perfect location very clean and Little kitchen in room .
a super nice place, your location is very excellent, completely new and clean
Super nice new rooms and great breakfast. Good location friendly staff.
Located 2.3 mi (3.7 km) from IMG Academy, TownePlace Suites by Marriott Sarasota Bradenton West is within a 10-minute drive of other popular attractions like Riverwalk. This 87-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and a 24-hour gym.
Free full breakfast is offered each morning.
Flat-screen TVs come with cable channels, and guests can stay connected with WiFi and free wired internet. Beds sport down comforters and bathrooms offer hair dryers. Kitchens, refrigerators, and microwaves are also standard.
At TownePlace Suites by Marriott Sarasota Bradenton West, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you plan to drive, free parking is available. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, a meeting room, and express check-out.
Terrible, Terrible front desk staff and management. I was traveling with my family and the property did not honor my room type. I PREPAID for two queen beds at time of booking. I was placed in a room with one King bed and a small pull out sofa. There was no discussion from the staff that the room type I prepaid for wasn't available at check in. I had to go back down to the reception. The staff informed me that since I booked through a 3rd party travel site they didn't have to give me the room I requested and paid for. There was no offer of refund for the difference in room price and No offer to make the situation right. It was basically, too bad, this is what you get. I immediately called Orbitz and they confirmed the property was required to honor the room type I booked. Orbitz then called the property and the story changed. Now reception was saying my room had flooded so they had to make a substitution. Yet, they failed to mention any of this to me. This is not how checkin should go at 11:00 pm at night. Furthermore, I had to make multiple calls to get a credit for the difference in room types. A terrible experience.
Pretty clean and new
Thank you for staying with us. We are pleased to hear you had a good stay and that you found everything to be clean. Please come back and see us again soon. Sincerely, Hotel Management
Thank you so much for the Great survey. We appreciate your feedback and hope to see you return soon.
Very good hotel to stay at. It’s very quiet, the representative are very welcoming. And in all it just so comfortable. I would recommend it to anyone.
Thank you so much for the Great review! We look forward to your next visit.
Thanks you for the nice review.
Great hotel . all A . but ... because the COVID-19 . Breakfast was an apple muffing . what a disappointed . the rest perfect location very clean and Little kitchen in room .
It was a pleasure having you stay at our hotel. Look forward to seeing you in future
Thank you for your feedback.
a super nice place, your location is very excellent, completely new and clean
Thank you Lxchel for your excellent review.
Super nice new rooms and great breakfast. Good location friendly staff.
Terrific to hear you enjoyed our new hotel and breakfast. Our staff appreciates your compliment. Thank you for taking time to review us. Come again soon.
Dear Edward,Thank you for choosing to stay with us during your recent trip. We're disappointed to learn we fell short of expectations and offer our sincere apologies for any inconvenience this may have caused you. Your feedback will be discussed internally, and we wish you safe travels ahead.Sincerely,Hotel Management