Mercure Sao Paulo Jardins3.5 out of 5.0
Recent guest reviews
We stayed two nights in this hotel. It is very well located in Jardins close to good restaurants and shopping possibilities. The best part of this hotel is the very friendly and service minded personnel. They were always there to help you and to secure that everything was fine during our stay. Congratulaions and thank you very much for this excellent service.
Location is good. JARDINS neighborhod. Staff is nice as Brazilians are. Sweet and smiling. And they mean it.We should learn that in the USA.. First of all the elevators didn t work and they was sendind the guests across a fake wall to get the maid elevator. It happens, ok Then the card key was not working then back to the lobby considering the first point... it happens everywhere ok. But one more one you know, it starts to reflect the general situation The building seems nice, modern, social areas good. Trouble is the room. The bathroom is sad and basic. Wasted The floor suffered some water disaster. No iron table... a dirty towel... To be objective the bed is good and the shower powerful and fast to heat Very noisy. You hear everyone in the corridor. It wakes you up each time someone is walking and talking in the hall. No free breakfast Definitely not a Hampton inn... You pay the price of an Hampton Inn and you get an old Motel6. To be honest I went in a lot of Motel6 better than this Mercure..
perfect place to stay for a business trip. I have been at this place a lot of times already and I am everytime surprised about the outstanding service. Breakfast is also very good. A lot of variety to choose from.
Arrived early no early check in but they held my bags, upon getting my room the hallway rug needs replaced or cleaned. But the room had 3 single beds decent sized room, decent location convenient to night clubs we attended.
The hotel is well located, the rooms and restrooms are ok but could use a renovation. The hotel is a Mercure in São Paulo and has no heating nor offers portable room heaters. Waking up in Spring at 15C is really not a dream for someone not from cold weather. Breakfast is ok. I have tried to check out on Friday but they told me it would be better to do expedite checkout. Probably they did not believe I had two waters.... Do not worry, you will receive your biil by email and the charges too. Today is Sunday and nothing happened since Friday. Try the Accor Central phone. Sorry, we are not open on weekends. Try the site....Sorry, the pull down menu brings no hotel for "Sao Paulo, Brasil". That is for a ACCOR Silver member. Indeed, "desolée!!" I am not sure what is happening with this hotel.
The hotel would need a refresh but well located, good service, functional,...so value for money. I stay there anytime I go to Sao Paulo. Breakfast is alright and wifi works well and the conference facilities are good
Below standard, I'm an Accor Club member and regularly stay in the Mecure and other Accor hotels around the world and this hotel ranks poorly. I strongly suggest you book another hotel! Stained carpet in the lobbies, no heating in the rooms, its currently 12-14C temperature so its cold within the rooms!! Staff tend to be unfriendly with a few exceptions. It would be good if a few could also have basic English. Having had great experiences in other cities in South America and Brazil its been a shock to arrive here given the positive reviews. Stained carpet pics attached.
WTF! It's 13 degrees today, daytime, and this hotel has NO HEATING. It's freezing! What do the Accor management think they are doing? The hotel description claims it is air conditioned, but, guys, cooling only is not a/c, it's only cooling. It's 2017, not 1970. This place is 2* only. Can't wait to get on to our next hotel.
Excellent hotel for our conference business. Staff are friendly and helpful, restaurant is very good, and the small bar area was perfect for meeting colleagues for a night cap. Wifi works well and is hassle free. Rooms are nice and up to business class standards. Only complaint: the elevator security cards are a bit tricky to use and the doors close too quickly.
Depends on the day and the staff if you get excellent or inferior service Kinda like playing Brazilian roulette Good location and ok facilities Issue is lean management and lack of attention to serving customers Lots of fine dining and shopping options near bye Embassies in that part of sp
- Walking distance to Museum of Art of Sao Paulo
- Free WiFi in rooms and public areas
- Onsite dining
- Indoor pool
Located in Cerqueira Cesar within a short walk of Museum of Art of Sao Paulo, Mercure Sao Paulo Jardins is within 2 miles (3 km) of other popular sights such as Football Museum. This 126-room, 3.5-star hotel welcomes guests with a restaurant, an indoor pool, and free in-room WiFi. Located centrally in Sao Paulo, it's also close to Municipal Theater and Trackers.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.
All 126 soundproofed rooms feature minibars, electric kettles, and safes. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Phones and desks are also standard.
At Mercure Sao Paulo Jardins, guests enjoy an indoor pool, a fitness center, and a sauna. Valet parking is offered for BRL 20 per day. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, 3 meeting rooms, and express check-in.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 1514 reviews