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Matum Hotel & Casino

3.5 out of 5.0

Recent guest reviews

Mal servicio esta bien malo me dieron una habitación muy sucia

Amazing service,staff is lovely and very helpful (ask for Batista he was the best) , but hotel is falling apart, bathrooms was filthy, AC never kicked in (very hot room), so much potential and not being used,all restaurants,major highways and airport are close, Will recommend TaBu(club behind the hotel) very nice...

Have a night clud on property and location of the property. Very easy to gi to restaurants in the area

Old worn out property. Casino not even functional. Night club music vibrates walls impossible to sleep

Room was warm due to AC not working well. However the problem was fixed after a 2nd complaint was placed. The roof started to leak at night and the drops landed in the bed. They charge $25 for each guest after 8pm, something I was not imformed of in advance. Wi-fi did not work inside room. I had to leave the room and sit down stairs to get wifi. Television has poor reception. This place is not worth the $70 they charged me to stay here. $95 if you add the $25 for the guest.

Very nice experience, room and breakfast, excellent

What ever you do don’t stay at this shelter house they call hotel. I had no hot water which the staff couldn’t careless to compensate me for. My window leading to a roof top to another building was broken which exposed my personal items to anyone coming that wanted to take my belongings. I’m still waiting for my reimbursement for the day of horror!!

It's my 2nd time there and they always try to charge you for something in the mini bar or bathroom item that you did not really use.

My experience with matum hotel was awful. I arrived with an expectation of what was agreed upon and i was trying to be sold something else. First the isn't what I requested and Second they changed the price from the one listed. I hold the hotel directly responsible for their bad business practices and I hold orbitz indirectly responsible for listing this hotel. After finding another hotel on my own, i voiced my concerns to two different reps for orbitz. Who knows how many others they have tried to scam out of more money? Orbitz should do the responsible thing and not list this establishment. Again in closing PLEASE DO NOT STAY HERE.

Bad bed , made sound and uncomfortable. Noising around and outside

La atención del personal. Muy atentos y. serviciales.

El personal muy atento. El hotel esta en reparaciones.

Av. Las Carreras 1 Santiago de los Caballeros Santiago

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Matum Hotel & Casino places you within a 10-minute stroll of Monument to the Heroes of the Restoration and Restoration Heroes Museum. This 41-room, 3.5-star hotel has conveniences like a casino, an outdoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is served each morning from 7:30 AM to 10:30 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge.


Rooms

A TV comes with digital channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Limited housekeeping is available.


Property features

At Matum Hotel & Casino, guests enjoy a casino, a nightclub, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 3 per room roundtrip. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and tours/tickets. Additional amenities include a children's pool, free WiFi in public areas, and conference space.

Room options

Deluxe Double Room, Smoking, Balcony

Queen 2 | Sleeps 3

Presidential Suite

King 1 | Sleeps 4

Junior Suite

Full 2 | Sleeps 3

Guest reviews for Matum Hotel & Casino

Everyone (13) Couples (2) Family (1)
1
Partner Couples Business Business Travelers

Mal servicio esta bien malo me dieron una habitación muy sucia

By on Jul 22, 2019

1
Partner Couples Families

Amazing service,staff is lovely and very helpful (ask for Batista he was the best) , but hotel is falling apart, bathrooms was filthy, AC never kicked in (very hot room), so much potential and not being used,all restaurants,major highways and airport are close, Will recommend TaBu(club behind the hotel) very nice...

By on Jun 8, 2019

5
Everyone

Have a night clud on property and location of the property. Very easy to gi to restaurants in the area

By on May 7, 2019

3
Everyone

By on Apr 29, 2019

1
Everyone

Old worn out property. Casino not even functional. Night club music vibrates walls impossible to sleep

By on Apr 13, 2019

2
Everyone

By on Feb 23, 2019

2
Everyone

Room was warm due to AC not working well. However the problem was fixed after a 2nd complaint was placed. The roof started to leak at night and the drops landed in the bed. They charge $25 for each guest after 8pm, something I was not imformed of in advance. Wi-fi did not work inside room. I had to leave the room and sit down stairs to get wifi. Television has poor reception. This place is not worth the $70 they charged me to stay here. $95 if you add the $25 for the guest.

By on Aug 11, 2018

5

very clean and traditional

Everyone

Very nice experience, room and breakfast, excellent

By , from florida on Nov 29, 2017

1

the worst!!!!!

Everyone

What ever you do don’t stay at this shelter house they call hotel. I had no hot water which the staff couldn’t careless to compensate me for. My window leading to a roof top to another building was broken which exposed my personal items to anyone coming that wanted to take my belongings. I’m still waiting for my reimbursement for the day of horror!!

By , from new york city on Oct 21, 2017

4

good but always tries to charge you for extras

Everyone

It's my 2nd time there and they always try to charge you for something in the mini bar or bathroom item that you did not really use.

By on Jul 2, 2017

url importing https://www.orbitz.com/Santiago-de-los-Caballeros-Hotels-Matum-Hotel-&-Casino.h1695094-p2.Hotel-Reviews
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.