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Recent guest reviews

No hot water, Shower door coming off the rail, handicap handle on wall was loose with all screws coming off, Lots of mosquitoes in lobby area

Hotel Matum was fine. Everything as advertised, but it's an old hotel. Staff was excellent and accomodating, but the room was dark and humid with a pretty weak AC. Low water pressure in the shower as well. And the casino was closed! From the looks of it, it has been for a while. Very close to the city center though.

Mal servicio esta bien malo me dieron una habitación muy sucia

Amazing service,staff is lovely and very helpful (ask for Batista he was the best) , but hotel is falling apart, bathrooms was filthy, AC never kicked in (very hot room), so much potential and not being used,all restaurants,major highways and airport are close, Will recommend TaBu(club behind the hotel) very nice...

Have a night clud on property and location of the property. Very easy to gi to restaurants in the area

Old worn out property. Casino not even functional. Night club music vibrates walls impossible to sleep

Room was warm due to AC not working well. However the problem was fixed after a 2nd complaint was placed. The roof started to leak at night and the drops landed in the bed. They charge $25 for each guest after 8pm, something I was not imformed of in advance. Wi-fi did not work inside room. I had to leave the room and sit down stairs to get wifi. Television has poor reception. This place is not worth the $70 they charged me to stay here. $95 if you add the $25 for the guest.

Very nice experience, room and breakfast, excellent

What ever you do don’t stay at this shelter house they call hotel. I had no hot water which the staff couldn’t careless to compensate me for. My window leading to a roof top to another building was broken which exposed my personal items to anyone coming that wanted to take my belongings. I’m still waiting for my reimbursement for the day of horror!!

It's my 2nd time there and they always try to charge you for something in the mini bar or bathroom item that you did not really use.

My experience with matum hotel was awful. I arrived with an expectation of what was agreed upon and i was trying to be sold something else. First the isn't what I requested and Second they changed the price from the one listed. I hold the hotel directly responsible for their bad business practices and I hold orbitz indirectly responsible for listing this hotel. After finding another hotel on my own, i voiced my concerns to two different reps for orbitz. Who knows how many others they have tried to scam out of more money? Orbitz should do the responsible thing and not list this establishment. Again in closing PLEASE DO NOT STAY HERE.

Bad bed , made sound and uncomfortable. Noising around and outside

La atención del personal. Muy atentos y. serviciales.

El personal muy atento. El hotel esta en reparaciones.

Av. Las Carreras 1 Santiago de los Caballeros Santiago

Hotel highlights

  • Walking distance to Monument to the Heroes of the Restoration
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Casino

Matum Hotel & Casino places you within a 10-minute stroll of Monument to the Heroes of the Restoration and Restoration Heroes Museum. This 3.5-star hotel has 41 rooms and welcomes guests with a restaurant, a casino, and an outdoor pool.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.


Rooms

Matum Hotel & Casino's 41 air-conditioned rooms provide free local calls, safes, and ironing boards. Guests can expect to find free WiFi and TVs with digital channels. Bathrooms have hair dryers and free toiletries. In-room massages are available. Limited housekeeping is available.


Property features

Matum Hotel & Casino features a casino, a nightclub, and an outdoor pool. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 20 per room roundtrip. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and tours/tickets. Additional amenities include a children's pool, free WiFi in public areas, and conference space.

Room options

Deluxe Double Room, Smoking, Balcony

2 Queen Beds | Sleeps 3

Executive Room

1 Queen Bed | Sleeps 2

Junior Suite

2 Double Beds | Sleeps 3

Presidential Suite

1 King Bed and 1 Twin Bed | Sleeps 6

Guest reviews for Matum Hotel & Casino

Everyone (17) Couples (3) Family (1)
2
Everyone

No hot water, Shower door coming off the rail, handicap handle on wall was loose with all screws coming off, Lots of mosquitoes in lobby area

By , from Miami FL on Oct 4, 2020

3
Partner Couples

Hotel Matum was fine. Everything as advertised, but it's an old hotel. Staff was excellent and accomodating, but the room was dark and humid with a pretty weak AC. Low water pressure in the shower as well. And the casino was closed! From the looks of it, it has been for a while. Very close to the city center though.

By , from Oakland, CA on Mar 8, 2020

4
Everyone

By on Jan 20, 2020

3
Everyone

By on Jan 6, 2020

1
Partner Couples Business Business

Mal servicio esta bien malo me dieron una habitación muy sucia

By on Jul 22, 2019

1
Partner Couples Family

Amazing service,staff is lovely and very helpful (ask for Batista he was the best) , but hotel is falling apart, bathrooms was filthy, AC never kicked in (very hot room), so much potential and not being used,all restaurants,major highways and airport are close, Will recommend TaBu(club behind the hotel) very nice...

By on Jun 8, 2019

5
Everyone

Have a night clud on property and location of the property. Very easy to gi to restaurants in the area

By on May 7, 2019

3
Everyone

By on Apr 29, 2019

1
Everyone

Old worn out property. Casino not even functional. Night club music vibrates walls impossible to sleep

By on Apr 13, 2019

2
Everyone

By on Feb 23, 2019

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