Great environment
No hot water, Shower door coming off the rail, handicap handle on wall was loose with all screws coming off, Lots of mosquitoes in lobby area
Hotel Matum was fine. Everything as advertised, but it's an old hotel. Staff was excellent and accomodating, but the room was dark and humid with a pretty weak AC. Low water pressure in the shower as well. And the casino was closed! From the looks of it, it has been for a while. Very close to the city center though.
Mal servicio esta bien malo me dieron una habitación muy sucia
Amazing service,staff is lovely and very helpful (ask for Batista he was the best) , but hotel is falling apart, bathrooms was filthy, AC never kicked in (very hot room), so much potential and not being used,all restaurants,major highways and airport are close, Will recommend TaBu(club behind the hotel) very nice...
Have a night clud on property and location of the property. Very easy to gi to restaurants in the area
Old worn out property. Casino not even functional. Night club music vibrates walls impossible to sleep
Room was warm due to AC not working well. However the problem was fixed after a 2nd complaint was placed. The roof started to leak at night and the drops landed in the bed. They charge $25 for each guest after 8pm, something I was not imformed of in advance. Wi-fi did not work inside room. I had to leave the room and sit down stairs to get wifi. Television has poor reception. This place is not worth the $70 they charged me to stay here. $95 if you add the $25 for the guest.
Very nice experience, room and breakfast, excellent
What ever you do don’t stay at this shelter house they call hotel. I had no hot water which the staff couldn’t careless to compensate me for. My window leading to a roof top to another building was broken which exposed my personal items to anyone coming that wanted to take my belongings. I’m still waiting for my reimbursement for the day of horror!!
It's my 2nd time there and they always try to charge you for something in the mini bar or bathroom item that you did not really use.
My experience with matum hotel was awful. I arrived with an expectation of what was agreed upon and i was trying to be sold something else. First the isn't what I requested and Second they changed the price from the one listed. I hold the hotel directly responsible for their bad business practices and I hold orbitz indirectly responsible for listing this hotel. After finding another hotel on my own, i voiced my concerns to two different reps for orbitz. Who knows how many others they have tried to scam out of more money? Orbitz should do the responsible thing and not list this establishment. Again in closing PLEASE DO NOT STAY HERE.
Bad bed , made sound and uncomfortable. Noising around and outside
La atención del personal. Muy atentos y. serviciales.
Matum Hotel & Casino places you within a 10-minute stroll of Monument to the Heroes of the Restoration and Restoration Heroes Museum. This 3.5-star hotel has 41 rooms and welcomes guests with a restaurant, a casino, and an outdoor pool.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.
Matum Hotel & Casino's 41 air-conditioned rooms provide free local calls, safes, and ironing boards. Guests can expect to find free WiFi and TVs with digital channels. Bathrooms have hair dryers and free toiletries. In-room massages are available. Limited housekeeping is available.
Matum Hotel & Casino features a casino, a nightclub, and an outdoor pool. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 20 per room roundtrip. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a children's pool, a gym, and free WiFi in public areas.
Great environment
No hot water, Shower door coming off the rail, handicap handle on wall was loose with all screws coming off, Lots of mosquitoes in lobby area
Hotel Matum was fine. Everything as advertised, but it's an old hotel. Staff was excellent and accomodating, but the room was dark and humid with a pretty weak AC. Low water pressure in the shower as well. And the casino was closed! From the looks of it, it has been for a while. Very close to the city center though.
Mal servicio esta bien malo me dieron una habitación muy sucia
Amazing service,staff is lovely and very helpful (ask for Batista he was the best) , but hotel is falling apart, bathrooms was filthy, AC never kicked in (very hot room), so much potential and not being used,all restaurants,major highways and airport are close, Will recommend TaBu(club behind the hotel) very nice...
Have a night clud on property and location of the property. Very easy to gi to restaurants in the area
