Hotels in Santiago de la Puebla

"We left disappointed — this hotel does not live up to its four-star rating or the price. On arrival notably, the receptionist was unfriendly and unhelpful, making us feel unwelcome. After a long drive in 40°C heat, the ‘welcome water jar’ was empty so we asked for water which was met with an unkind and abrupt “No, we don’t have”. Later, despite a sign in the room inviting guests to request amenities (toothbrushes, eye masks, toiletries, etc.) my request for an eye mask was met with another abrupt “No,” without explanation. The hotel feels dated overall: flickering bedroom lights, broken gym equipment, no water dispensers anywhere, and no in-room coffee/tea. Breakfast was basic, with too much emphasis on sugary options and lacking healthy options. Upsides included a pleasant morning receptionist, friendly cleaning staff, lovely pool and garden well kept, and two EV charging points. Sadly however, the negatives outweighed the positives."

"The hotel is definitely on the 'no frills' end of the spectrum, BUT it is very convenient for the motorway, the rooms are comfortable and the rural location is very peaceful. The breakfast is good and served in a very pleasant dining room. The staff are very welcoming and friendly. There is also a good pool which is well maintained and very welcome after a day on the road. During the summer there is a delightful garden restaurant which serves dinner until 10 p.m. and is definitely a highlight."