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Hotel Umu

3.0 star property

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Photo gallery for Hotel Umu

Reception
Balcony
Interior
Lobby sitting area
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
Avenida Bernardo Santareno, Santarém
  • Place, Garden of the Republic
    ‪13 min walk‬
  • Place, Igreja do Seminario
    ‪15 min walk‬
  • Place, Convento de São Francisco
    ‪16 min walk‬

Room options

View all photos for Superior Twin Room

Superior Twin Room | In-room safe, desk, free cribs/infant beds, free WiFi

Superior Twin Room

7.0 out of 10
Good
(4 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Single Room

Superior Single Room | In-room safe, desk, free cribs/infant beds, free WiFi

Superior Single Room

8.0 out of 10
Very good
(1 review)
  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Single Room

A hotel room with a bed, a bedside table with a phone, a wall-mounted light, a framed picture, and a window with sheer curtains.

Standard Single Room

8.0 out of 10
Very good
(8 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | In-room safe, desk, free cribs/infant beds, free WiFi

Standard Twin Room, 2 Twin Beds

8.0 out of 10
Very good
(7 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Santarém

Hotel Umu is a short stroll from Garden of the Republic and Convento de São Francisco. This 67-room, 3-star hotel has free breakfast along with conveniences like a full-service spa and free in-room WiFi.

What's nearby

  • Garden of the Republic - 13 min walk - 0.7 miles
  • Igreja do Seminario - 15 min walk - 0.8 miles
  • Convento de São Francisco - 16 min walk - 0.9 miles
  • Igreja da Santa Clara - 20 min walk - 1.1 miles
  • Portas do Sol - 4 min drive - 1.9 miles

Getting around

  • Santarem Station - 6 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Bagga - ‬11 min walk
  • ‪Pastelaria Bijou - ‬15 min walk
  • ‪Monte Carlo - ‬5 min walk
  • ‪Restaurante Fulin - ‬7 min walk

About this property

Hotel Umu

Guests of Hotel Umu enjoy features like a full-service spa, free WiFi in public areas, and a business center. There's free parking and an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this spa hotel include a terrace, a banquet hall, and an ATM.
Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Safes, phones, and desks are also available.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends
  • A bar/lounge

Things to do

  • Full-service spa

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 6 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for EUR 20.5 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: EUR 20.5 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Umu Santarem
Umu Santarem
Hotel Umu Hotel
Hotel Umu Santarém
Hotel Umu Hotel Santarém

Frequently asked questions

Is a free cancellation option available at Hotel Umu?

Hotel Umu offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Umu?

As of Jul 14, 2026, prices found for a 1-night stay for 2 adults at Hotel Umu on Jul 15, 2026 start from $91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Hotel Umu?

This hotel is located in Santarém, a short 15-minute walk from Convento de São Francisco and also 13 minutes on foot from Garden of the Republic. You'll also find Portas do Sol and Tagus Valley within a short drive.

Will I be able to park at Hotel Umu?

Yes, uncovered self parking is offered for free at the hotel.

Is a spa located at Hotel Umu?

There is a full-service spa available for guests to enjoy and services include prenatal massages, hot stone massages, aromatherapy, and body wraps. The spa is not open daily but only on select days.

Does Hotel Umu feature a casino?

No, Hotel Umu doesn't have a casino.

Is there an indoor pool at Hotel Umu?

No, there is no indoor pool at this hotel.

Is Hotel Umu a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a deep soaking bathtub as well as a bar/lounge and a hot tub.

Are there hot tubs at Hotel Umu?

No, this hotel doesn't have a spa tub.

Does Hotel Umu have a restaurant with a breakfast menu?

Hotel Umu offers free buffet breakfast each morning though there is no restaurant.

Does Hotel Umu allow pets to stay free of charge?

No, pets aren't allowed at Hotel Umu.

Are there connecting rooms at Hotel Umu?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Hotel Umu?

No, you won't find guestrooms with balconies at Hotel Umu.

Hotel Umu Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 71 out of 199 reviews
Rating 8 - Good. 90 out of 199 reviews
Rating 6 - Okay. 22 out of 199 reviews
Rating 4 - Poor. 11 out of 199 reviews
Rating 2 - Terrible. 5 out of 199 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

jose

Liked: Property conditions & facilities
Nice hotel worth the price. Rooms have older style vibe. Bed is comfortable.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities
People working at the front desk were amazing. We have to check out earlier, before breakfast. They packed us togo lunch boxes and made fresh coffee at 6:45 am!
Stayed 1 night in Oct 2025
Verified

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only this was spa is offsite
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Aug 2025
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities
The new rooms maybe be better in quality
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

GONZALO

Liked: Staff & service
a bit old in infraestructure and lack of plugs for work in the room
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Wouter

Liked: Cleanliness, staff & service, amenities
Has all necessities, plenty hot water ,clean bed linnen , good airco. Clean room. Cheap until the pope arrived ,priced doubled !!??
Stayed 3 nights in Jul 2023
Verified

6/10 Okay

JUDITH

Liked: Cleanliness, staff & service
The shower in my room was very tiny and there is no way of avoiding getting the bathroom floor wet. Probably why there's a drain in the bathroom floor. The night stand, shelves and suitcase stands look like someone built them from plain wood and put them in the room. No "real" furniture except for the very low beds. It'll do if you just need a place to sleep. However the complimentary breakfast was nice enough and they didn't throw you out before you were done eating. Staff were friendly and helpful. I suggest booking through Hotels.com for a better rate. The walk in rate is much more expensive which was unfortunate since we wanted to extend our stay. There is heat and a/c in the rooms.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Veritas Educatio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem were the taps in the bath that were malfunctioning.
Stayed 1 night in Feb 2024
Verified

4/10 Poor

alzira

Disliked: Property conditions & facilities
The room itself the bathroom bathtub door full of old dirty you can see I don’t know why they can’t they don’t have inspect after cleaning to make sure to expensive never again thank You
Stayed 5 nights in Sep 2024
Verified

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very urban location with traffic noise. Booked a superior room, but small, sparse, very basic, no telephone, TV not working. Definitely not superior! These issues were raised, receptionist promised partial refund but manager totally refused any compensation, even through official complaint from Hotels.com. Extremely disappointing. We would definitely not recommend.
Stayed 1 night in Apr 2024
Verified

4/10 Poor

Luis

Disliked: Cleanliness, property conditions & facilities, room comfort

Very Uncomfortable

The pictures shown are not updated. You should update your pictures as is not from years ago. This Hotel is old and outdated the beds are old and the mattress are very uncomfortable, the shower is terrible and small with a curtain not as shown on the photo at all , tv doesn’t work the room smells and it was extremely noisy from other rooms you can hear everything in other rooms, no coffee you have to pay for it and it’s terrible cold coffee, I didn’t even have breakfast, In my opinion this place is too expensive for what you getting.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities
Tudo maravilhoso, limpo, confortável, café da manhã excelente. Valeu cada centavo
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le menu du petit-déjeuner était bon et varié
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Francesco

Liked: Cleanliness, staff & service
Disliked: Amenities
Camera vecchia. Doccia pessima
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Joao Marcos

Liked: Cleanliness, staff & service, amenities
Atendimento da equipe
Stayed 1 night in Oct 2025
Verified

4/10 Poor

Henrique

Disliked: Property conditions & facilities, room comfort
Os espaços comuns tais como receção, pequeno almoço, corredores eram razoaveis. O pequeno almoco deficiente (as 8h20 de sabado) O quarto muito "cansado" em especial a casa de banho e os colchões. A precisar de grande investimento no quarto. O quarto nem tem roupeiro. A classificação é muito próxima das 2*, valendo a receção 24h
Stayed 1 night in Oct 2025
Verified

6/10 Okay

jose manuel

Liked: Cleanliness, property conditions & facilities

Cobro abusivo

El hotel esta bien, hace años que lo visito y me gusta , pero me parece de muy poca clase por no decir otra cosa que cobren la botella de agua grande a 4€. Cuando me iba a dormir pedi una en recepcion y eso me querian cobrar 4 €. Logicamente le dije a las chicas que me parecia un robo y fui a coger la que tenia en mi coche. Creo que es abusivo cobrar esa cantidad por algo que es necesario. El personal muy correcto siempre.
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Alvaro

Liked: Cleanliness, staff & service
Mejorar el baño, arreglar defectos del baño
Stayed 1 night in Aug 2025
Verified

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Das Hotel liegt etwas außerhalb vom Zentrum, das hatten wir allerdings im Vorfeld gewusst. Preis-Leistungsverhältnis war gut. Sehr nettes Personal an der Rezeption.
Stayed 1 night in May 2025
Verified

8/10 Good

Dália

Liked: Cleanliness, staff & service, property conditions & facilities

Os serviços fazem-se com pessoas

Colaboradores excepcionais, amáveis e gentis.
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Marcos

Día de paso por Santarém.

El colchón no era muy cómodo, las instalaciones me parecieron un poco anticuadas.
Stayed 1 night in Jan 2025
Verified

4/10 Poor

Joaquim

Disliked: Property conditions & facilities, room comfort

Hotel a rénover

Cet hotel a grand besoin d etre rénové Moquette sale et vieille dans les chambres, fenêtres d un autre temps et salle de bain a revoir.
Stayed 1 night in Dec 2024
Verified

8/10 Good

BERNABE

Disliked: Staff & service, property conditions & facilities
La foto de las habitaciones con la realidad no se ajusta, no es que estuvieran mal pero no son lo mismo.
Stayed 2 nights in Nov 2024