It was very clean love the beach
Beautifull 16th floor restaurant and great pools
Jis place was terrible! The rooms smells like mildew and so do the blankets and towels. Also there is a lot of construction going on and the place is packed. The free breakfast is sub par and you have to sit in a patio fighting with birds so they don’t eat your food (they are very aggressive!), the staff chases them away with water. Finally, our check out process was the worst we were standing in line for one hour and still not luck! There were dozens of people checking out and just one person helping them. It was terrible cause someone had to radio from your room to verify your consumptions and then the process was very manual at least 15 min per person... I approached the lady at the desk as I had a flight to catch and couldn’t wait any longer, she couldn’t have cared less and said I had to wait. Told her I couldn’t risk my flight left my cards and went to get a taxi (btw if you order a taxi to the hotel for their staff prices are double, just woke to the corner outside and some local taxis will provide you with cheaper and better service). I got an email from them later on the day saying that I needed to make a transfer to their Colombian saving back account to pay for the bottle of water I consumed. I replied that they could use my credit card on file and explained the situation and the poor customer service... again, they didn’t care.
Love Zuana. I've been coming for 22 years and never disappointed!
Over-priced, old hotel and dirty rooms (Precisely the bathroom). No water sport (not even a Kayak) Ran out of toilet paper. House keeping didn´t leave any extra toilet paper, just the one.
its a nice hotel, very nice staff but be careful, hotel tax is not included it advertised price, so figure in another $ 35 USD per day in the price. also, bed mattresses can be a little hard.
Zuana Beach Resort places you within a 15-minute drive of popular attractions such as Santa Marta Cathedral and Parque de Los Novios. This 330-room, 3.5-star hotel welcomes business and leisure travelers with 7 outdoor pools, a full-service spa, and a free water park.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a sports bar. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10:30 AM.
Guests can expect free WiFi and 42-inch LED TVs with cable channels. Relax with a rainfall shower. Other amenities include balconies, ceiling fans, and safes.
Zuana Beach Resort features a full-service spa, 7 outdoor pools, and a free water park. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for COP 22000 per person one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this beach hotel include a children's pool, a gym, and 9 spa tubs.
It was very clean love the beach
Beautifull 16th floor restaurant and great pools
Thank you very much for sharing your comments and for the time you spend with us. We hope to have the opportunity to serve you again in the future. Kind Regards.
Jis place was terrible! The rooms smells like mildew and so do the blankets and towels. Also there is a lot of construction going on and the place is packed. The free breakfast is sub par and you have to sit in a patio fighting with birds so they don’t eat your food (they are very aggressive!), the staff chases them away with water. Finally, our check out process was the worst we were standing in line for one hour and still not luck! There were dozens of people checking out and just one person helping them. It was terrible cause someone had to radio from your room to verify your consumptions and then the process was very manual at least 15 min per person... I approached the lady at the desk as I had a flight to catch and couldn’t wait any longer, she couldn’t have cared less and said I had to wait. Told her I couldn’t risk my flight left my cards and went to get a taxi (btw if you order a taxi to the hotel for their staff prices are double, just woke to the corner outside and some local taxis will provide you with cheaper and better service). I got an email from them later on the day saying that I needed to make a transfer to their Colombian saving back account to pay for the bottle of water I consumed. I replied that they could use my credit card on file and explained the situation and the poor customer service... again, they didn’t care.
Thank you very much for sharing your experience with us, we are very sorry for the inconveniences during your stay, we will work on your comments. We hope you can give us a new opportunity to serve you better on a next opportunity. Kind regards, Customer Experience - Zuana Beach Resort.
Love Zuana. I've been coming for 22 years and never disappointed!
Thanks for sharing with us your opinion, we are very glad you enjoyed your stay. We hope to see you again! Kind regards, Customer Experience - Zuana Beach Resort.
Over-priced, old hotel and dirty rooms (Precisely the bathroom). No water sport (not even a Kayak) Ran out of toilet paper. House keeping didn´t leave any extra toilet paper, just the one.
Dear Mr. Carlos, thank you in advance for sharing your opinions with us. We are very sorry you had an unsatisfactory experience at Zuana, for sure we will check the specific issues with the cleaning of the room during your stay. We hope you can give us a new opportunity to serve better on a next visit. Best regards.
its a nice hotel, very nice staff but be careful, hotel tax is not included it advertised price, so figure in another $ 35 USD per day in the price. also, bed mattresses can be a little hard.
The fees and taxes are not included, the information is on the reservation voucher send to your email, many thanks for your comments.
Mr Orbitz. Receive a cordial greeting from the heart. Thank you very much for your great review, we love to hear that you and your family enjoyed our pools and the beach. We hope to see you again soon! Kind regards, Customer Experience - Zuana Beach Resort.