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Recent guest reviews

Jis place was terrible! The rooms smells like mildew and so do the blankets and towels. Also there is a lot of construction going on and the place is packed. The free breakfast is sub par and you have to sit in a patio fighting with birds so they don’t eat your food (they are very aggressive!), the staff chases them away with water. Finally, our check out process was the worst we were standing in line for one hour and still not luck! There were dozens of people checking out and just one person helping them. It was terrible cause someone had to radio from your room to verify your consumptions and then the process was very manual at least 15 min per person... I approached the lady at the desk as I had a flight to catch and couldn’t wait any longer, she couldn’t have cared less and said I had to wait. Told her I couldn’t risk my flight left my cards and went to get a taxi (btw if you order a taxi to the hotel for their staff prices are double, just woke to the corner outside and some local taxis will provide you with cheaper and better service). I got an email from them later on the day saying that I needed to make a transfer to their Colombian saving back account to pay for the bottle of water I consumed. I replied that they could use my credit card on file and explained the situation and the poor customer service... again, they didn’t care.

Love Zuana. I've been coming for 22 years and never disappointed!

Over-priced, old hotel and dirty rooms (Precisely the bathroom). No water sport (not even a Kayak) Ran out of toilet paper. House keeping didn´t leave any extra toilet paper, just the one.

its a nice hotel, very nice staff but be careful, hotel tax is not included it advertised price, so figure in another $ 35 USD per day in the price. also, bed mattresses can be a little hard.

Carrera 2a No.6-80 Av. Tamacá Santa Marta Magdalena

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Zuana Beach Resort places you next to Magdalena River and Malpelo Fauna and Flora Sanctuary. This 330-room, 3.5-star resort has 7 outdoor pools along with a full-service spa and a free water park.


Dining

Enjoy dining at Neguanje, one of 3 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop. For your convenience, a continental breakfast is served for a fee each morning from 7 AM to 10:30 AM.


Rooms

All of Zuana Beach Resort's 330 air-conditioned rooms provide balconies, ceiling fans, and safes. Guests can expect free WiFi and 42-inch LED TVs with cable channels. Relax with a rainfall shower. Phones and wardrobes or closets are other standard amenities.


Property features

Zuana Beach Resort features a full-service spa, 7 outdoor pools, and a free water park. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for COP 22000 per person one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this beach resort include a children's pool, a fitness center, and 9 spa tubs.

Room options

Junior Studio Suite

1 King Bed and 2 Large Twin Sofa Beds | Sleeps 4

Family Suite

1 King Bed, 2 Large Twin Beds and 2 Large Twin Sofa Beds | Sleeps 6

Grand Suite

1 King Bed, 4 Large Twin Beds and 2 Large Twin Sofa Beds | Sleeps 8

Standard Double Room

2 Double Beds | Sleeps 3

Guest reviews for Zuana Beach Resort

Everyone (2) Couples (1)
1
Partner Couples

Jis place was terrible! The rooms smells like mildew and so do the blankets and towels. Also there is a lot of construction going on and the place is packed. The free breakfast is sub par and you have to sit in a patio fighting with birds so they don’t eat your food (they are very aggressive!), the staff chases them away with water. Finally, our check out process was the worst we were standing in line for one hour and still not luck! There were dozens of people checking out and just one person helping them. It was terrible cause someone had to radio from your room to verify your consumptions and then the process was very manual at least 15 min per person... I approached the lady at the desk as I had a flight to catch and couldn’t wait any longer, she couldn’t have cared less and said I had to wait. Told her I couldn’t risk my flight left my cards and went to get a taxi (btw if you order a taxi to the hotel for their staff prices are double, just woke to the corner outside and some local taxis will provide you with cheaper and better service). I got an email from them later on the day saying that I needed to make a transfer to their Colombian saving back account to pay for the bottle of water I consumed. I replied that they could use my credit card on file and explained the situation and the poor customer service... again, they didn’t care.

By on Aug 26, 2019

Review comment responded on Aug 26, 2019

Thank you very much for sharing your experience with us, we are very sorry for the inconveniences during your stay, we will work on your comments. We hope you can give us a new opportunity to serve you better on a next opportunity. Kind regards, Customer Experience - Zuana Beach Resort.

5
Family with small children

Love Zuana. I've been coming for 22 years and never disappointed!

By on Aug 19, 2019

Review comment responded on Aug 20, 2019

Thanks for sharing with us your opinion, we are very glad you enjoyed your stay. We hope to see you again! Kind regards, Customer Experience - Zuana Beach Resort.

2
Everyone

Over-priced, old hotel and dirty rooms (Precisely the bathroom). No water sport (not even a Kayak) Ran out of toilet paper. House keeping didn´t leave any extra toilet paper, just the one.

By , from Antioquia on May 28, 2018

Review comment responded on Jun 2, 2018

Dear Mr. Carlos, thank you in advance for sharing your opinions with us. We are very sorry you had an unsatisfactory experience at Zuana, for sure we will check the specific issues with the cleaning of the room during your stay. We hope you can give us a new opportunity to serve better on a next visit. Best regards.

4

hotel tax not included in price

Everyone

its a nice hotel, very nice staff but be careful, hotel tax is not included it advertised price, so figure in another $ 35 USD per day in the price. also, bed mattresses can be a little hard.

By , from san diego on Nov 18, 2017

Review comment responded on Jan 12, 2018

The fees and taxes are not included, the information is on the reservation voucher send to your email, many thanks for your comments.

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