Ask for a room that is not in front of the elevator, or it’s bell won’t let you sleep. Definitely not soundproof. The hotel was absolutely full, which made service kinda slow. Too many people selling on the beach. The beach is beautiful and this is the best hotel in the area of Bello Horizonte near Santa Marta. Breakfast is really good with many local options.
Todos los empleados del hotel son excelentes. Muy amables y serviciales. El hotel resplandece de la limpieza. Es imposible relajarse en la playa con tantos vendedores. He estado en mucho hoteles en Mejico, Republica Dominicana, Jamaica y otros lugares y me parecio abrumador el decontrol de los vendedores ambulantes. Por esta razon el turismo intermacional podria escoger otros lugares donde pudieran disfrutar de la playa en mas calma y paz.
Terrible service, refused us a room becouse we did not have my 8yr old sons passport with us! They took our money and refused to refund us.
Great hotel. Stayed at the new building and it is great. Service could be better. Especially at checkout it was a long wait.
Our 4th stay in Irotama complex and every time is better and better!! Outstanding customer service, excellent food quality, crystal clean and spacious bedrooms! One of the best stay on beach resort! We will come back very soon! Thanks so much Irotama to make us a memorably stay!!
Very friendly staff. Great room service and cleanliness. Good food although a little expensive.
The rooms have very poor msintenance....customer service is almost inexistentent wben customets have a problem. ...nobody respind including managers. The hotel messrd all our father day schedule due to the safety boxrs were bsd maintained. Snd nobody reacted on time.
Very bad experience due to customer service and maintenance of the room
We have been to Santa Marta numerous times. This was our first stay at Irotana. We loved it. It was by far and away the best hotel we have stayed at. Beautiful beach, four pools, clean and comfortable bohio, great restaurants. Wonderful!
Nice resort with beautiful pool! We really enjoyed our stay. Nothing like fresh snapper with your toes in the sand.
Had room fumigated twice for ant and spiders. Food and staff at Coco was sent substandard.
A true Caribbean paradise to enjoy with family and friends.
Excelente el servicio, todo el personal comprometido con hacer sentir al huesped feliz, desde el conductor de la buseta , los botones y en restaurantes.
La nueva administración tiene muchos cambios que perdieron del anterior irotama, para ser un hotel all inclusive lo mínimo es que se tenga una variedad en jugos pero lastimosamente solo tenía 4 jugos, las mismas frutas durante una semana eso cansa y en mi opinión eso no hace un hotel all inclusive más variedad en los jugos sobre todo en un país como Colombia que tiene mucha variedad de frutas
Excelente atención (Hilda en recepción), restaurantes y bares...comida deliciosa , playa hermosa y limpia...y una super piscina...volveremos
Disfrute mucho de la playa y las piscinas del hotel, la comida muy rica pero me pareció algo costosa. El personal del hotel es muy amable. Estuve bien atendida.
Irotama Resort places you next to Magdalena River and Bello Horizonte Beach. This 578-room, 4-star resort has 5 outdoor pools along with a full-service spa and a restaurant. It's in central Santa Marta, connected to the convention center, and a short walk from Zazue.
Explore the resort and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
Irotama Resort's 578 soundproofed rooms provide private yards, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free local calls, portable fans, and safes are also standard.
Guests of Irotama Resort have access to a full-service spa, 5 outdoor pools, and a children's pool. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a gym, a sauna, and outdoor tennis courts.
Ask for a room that is not in front of the elevator, or it’s bell won’t let you sleep. Definitely not soundproof. The hotel was absolutely full, which made service kinda slow. Too many people selling on the beach. The beach is beautiful and this is the best hotel in the area of Bello Horizonte near Santa Marta. Breakfast is really good with many local options.
Todos los empleados del hotel son excelentes. Muy amables y serviciales. El hotel resplandece de la limpieza. Es imposible relajarse en la playa con tantos vendedores. He estado en mucho hoteles en Mejico, Republica Dominicana, Jamaica y otros lugares y me parecio abrumador el decontrol de los vendedores ambulantes. Por esta razon el turismo intermacional podria escoger otros lugares donde pudieran disfrutar de la playa en mas calma y paz.
Dear Guest, Thank you for your comments for Irotama Resort, we are very grateful for your time and for sharing your experiences with us, your opinions is very important for us. We apologize if your experience has not been entirely positive, we are strengthen our quality standards every day and work hard to ensure you exceed all your expectations. We hope to see you again in irotama to serve you as you deserve. Best regards,
Terrible service, refused us a room becouse we did not have my 8yr old sons passport with us! They took our money and refused to refund us.
Great hotel. Stayed at the new building and it is great. Service could be better. Especially at checkout it was a long wait.
Our 4th stay in Irotama complex and every time is better and better!! Outstanding customer service, excellent food quality, crystal clean and spacious bedrooms! One of the best stay on beach resort! We will come back very soon! Thanks so much Irotama to make us a memorably stay!!
Estimados Señores Muchas gracias por sus comentarios sobre nuestro hotel. Permítame expresarle mi gratitud por tomarse el tiempo para escribir sobre su estadía. Nuestra prioridad es hacer que la experiencia de cada huésped sea excepcional y tan especial como sea posible. Gracias por elegirnos y esperamos verle muy pronto aquí en Irotama Resort, su hogar frente al mar. Sinceramente.
Very friendly staff. Great room service and cleanliness. Good food although a little expensive.
Estimados Señores Muchas gracias por sus comentarios sobre nuestro hotel. Permítame expresarle mi gratitud por tomarse el tiempo para escribir sobre su estadía. Nuestra prioridad es hacer que la experiencia de cada huésped sea excepcional y tan especial como sea posible. Gracias por elegirnos y esperamos verle muy pronto aquí en Irotama Resort, su hogar frente al mar. Sinceramente.
The rooms have very poor msintenance....customer service is almost inexistentent wben customets have a problem. ...nobody respind including managers. The hotel messrd all our father day schedule due to the safety boxrs were bsd maintained. Snd nobody reacted on time.
Estimados Señores A nombre de Irotama Resort nos sentimos muy agradecidos con usted por brindarnos su tiempo y por compartir la experiencia de su última estadía con nosotros, cada uno de sus comentarios son de suma importancia al momento de evaluar nuestros servicios e instalaciones. Lamentamos que su experiencia no haya sido del todo positiva, reforzamos día a día nuestros estándares de calidad, y trabajaremos incansablemente para asegurar de que superaremos todas las expectativas. Esperamos recibir en el futuro una nueva oportunidad para crear una nueva experiencia. Sinceramente.
Very bad experience due to customer service and maintenance of the room
Estimados Señores A nombre de Irotama Resort nos sentimos muy agradecidos con usted por brindarnos su tiempo y por compartir la experiencia de su última estadía con nosotros, cada uno de sus comentarios son de suma importancia al momento de evaluar nuestros servicios e instalaciones. Lamentamos que su experiencia no haya sido del todo positiva, reforzamos día a día nuestros estándares de calidad, y trabajaremos incansablemente para asegurar de que superaremos todas las expectativas. Esperamos recibir en el futuro una nueva oportunidad para crear una nueva experiencia. Sinceramente.
Estimada Sra. María, A nombre de Irotama Resort nos sentimos muy agradecidos con usted por brindarnos su tiempo y por compartir la experiencia de su última estadía con nosotros, cada uno de sus comentarios son de suma importancia al momento de evaluar nuestros servicios e instalaciones. Lamentamos que su experiencia no haya sido del todo positiva, reforzamos día a día nuestros estándares de calidad, y trabajaremos incansablemente para asegurarnos de que superaremos todas las expectativas. Esperamos recibir en el futuro una nueva oportunidad para crear una nueva experiencia. Sinceramente.