I love the service, the breakfast, the rooms, and the pools. The hotel is perfect for a relaxing vacations. It would be nice to have lunch buffet included too.
GHL Relax Hotel Costa Azul- Gigantic Room with Fantastic Amenities! I truly enjoyed my experience at GHL Costa Azul and it was an amazing value! Although the hotel is older, they have worked to maintain the rooms and the property. The customer service was terrific, and the restaurant provided a wonderful buffet breakfast with something for everyone’s taste! The pool and the beach were lovely. They have a small store on site to purchase snacks, drinks, sunscreen etc. It is a convenient place to stay if you have a very early flight because it is very close to the airport; and in case you’re wondering, the air traffic did NOT present a noise problem. Just a bit of advice; the property is not identifiable from the road and you may want to have a detailed map and the name of the nearby gas station, if you’re arriving by taxi. Good experience overall.
Enjoying my dinner after a long trip i was approached by 2 policemen in the hotel who informed me that the hotel did not appreciate my presence as they marked me as a suspicuous person and i would needed to pack my bags and leave, after they did a thorough search through my luggage. They mentioned that i would need to sort it out with Otbitz in order to reimburse my payment. Later that same evening i had a good friend who speaks better Spanish call the hotel to find out what happened but nobody could come up with an answer, the only thing they said was please send an email. Ridiculous and disrespectful Disfrutando de mi cena después de un largo viaje, dos policías se acercaron al hotel y me informaron que el hotel no apreciaba mi presencia ya que me marcaron como una persona sospechosa y que necesitaría hacer las maletas y salir, después de que hicieron una búsqueda completa a través de mi equipaje. Mencionaron que tendría que solucionarlo con Otbitz para reembolsar mi pago. Más tarde esa misma noche tuve un buen amigo que habla mejor español. Llama al hotel para averiguar qué pasó pero nadie pudo encontrar una respuesta, lo único que dijeron fue que por favor enviaran un correo electrónico. Ridículo e irrespetuoso
Swimming pools are great, the beach is beautiful. Food was really good and staff service very warm. How ever the cleanness of the restaurant during the brakefast wasn't good and either the room, the toilet bowl was yellow from the back. The drawers of the closet were broken. But the room as it self is very confortable. So they need more mantenance an cleaning enforcement.
GHL Relax Hotel Costa Azul places you next to Magdalena River and within a 3 miles (5 km) of Bello Horizonte Beach. This 67-room, 3.5-star hotel has 2 outdoor pools along with a full-service spa and a free water park.
Start your day off right with a free full breakfast, served each morning from 6:30 AM to 10 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.
The 67 accommodations feature balconies and afford space to spread out with a separate bedroom. Guests can expect free WiFi and 45-inch plasma TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Minibars, free local calls, and free bottled water are also standard.
GHL Relax Hotel Costa Azul features a full-service spa, 2 outdoor pools, and a free water park. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include a children's pool, free WiFi in public areas, and a spa tub.
I love the service, the breakfast, the rooms, and the pools. The hotel is perfect for a relaxing vacations. It would be nice to have lunch buffet included too.
GHL Relax Hotel Costa Azul- Gigantic Room with Fantastic Amenities! I truly enjoyed my experience at GHL Costa Azul and it was an amazing value! Although the hotel is older, they have worked to maintain the rooms and the property. The customer service was terrific, and the restaurant provided a wonderful buffet breakfast with something for everyone’s taste! The pool and the beach were lovely. They have a small store on site to purchase snacks, drinks, sunscreen etc. It is a convenient place to stay if you have a very early flight because it is very close to the airport; and in case you’re wondering, the air traffic did NOT present a noise problem. Just a bit of advice; the property is not identifiable from the road and you may want to have a detailed map and the name of the nearby gas station, if you’re arriving by taxi. Good experience overall.
Dear guest, Receive a warm greeting from the team of the Hotel Costa Azul. We thank you in advance for your comments, which are an important part of our improvement process. We are pleased to know that your stay was satisfactory and we met your expectations. We will take into account your suggestion regarding the indications of arrival at the hotel, we will be reviewing it to identify the measures to be taken. Our greatest wish is to welcome you in this your home in a next visit to the city of Santa Marta, to serve them as you deserve. Sincerely, Claudia Lievano General Manager
Enjoying my dinner after a long trip i was approached by 2 policemen in the hotel who informed me that the hotel did not appreciate my presence as they marked me as a suspicuous person and i would needed to pack my bags and leave, after they did a thorough search through my luggage. They mentioned that i would need to sort it out with Otbitz in order to reimburse my payment. Later that same evening i had a good friend who speaks better Spanish call the hotel to find out what happened but nobody could come up with an answer, the only thing they said was please send an email. Ridiculous and disrespectful Disfrutando de mi cena después de un largo viaje, dos policías se acercaron al hotel y me informaron que el hotel no apreciaba mi presencia ya que me marcaron como una persona sospechosa y que necesitaría hacer las maletas y salir, después de que hicieron una búsqueda completa a través de mi equipaje. Mencionaron que tendría que solucionarlo con Otbitz para reembolsar mi pago. Más tarde esa misma noche tuve un buen amigo que habla mejor español. Llama al hotel para averiguar qué pasó pero nadie pudo encontrar una respuesta, lo único que dijeron fue que por favor enviaran un correo electrónico. Ridículo e irrespetuoso
Estimado huésped, Reciba un cordial saludo en nombre del equipo de trabajo del Hotel Costa Azul. Agradecemos su retroalimentación y el darnos a conocer sus importantes comentarios. Lamentamos sinceramente las molestias causadas en su visita a nuestro hotel, nuestra intención no fue incomodarlo pero debido a nuestras políticas nos reservamos el derecho de admisión. Cordialmente, Claudia Lievano Gerente General
Swimming pools are great, the beach is beautiful. Food was really good and staff service very warm. How ever the cleanness of the restaurant during the brakefast wasn't good and either the room, the toilet bowl was yellow from the back. The drawers of the closet were broken. But the room as it self is very confortable. So they need more mantenance an cleaning enforcement.
Dear Mr. Lonson Receive a special greeting on behalf of the GHL Relax Hotel Costa Azul team. We appreciate the time you took to share your valuable rating and important comments about your experience on your last visit to our hotel, we are delighted to hear that we have met your expectations. We hope to receive it again on a next visit to the city of Santa Marta, we are working on all biosafety protocols. Yours sincerely, Claudia Lievano General Manager