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Hotel Arenal

3.5 star property

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Photo gallery for Hotel Arenal

A spacious lobby with a high ceiling, modern furniture, and a large chandelier.
Free daily full breakfast
A rooftop bar with a pool, lounge chairs, and a city view.
A modern interior with a white sofa, a dining area, and a staircase.
A spacious, well-lit interior with a modern white sofa set, a glass coffee table, and a dining area with red tablecloths.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Calle Beni # 340, Santa Cruz
  • Place, Arenal Park
    ‪1 min walk‬
  • Place, Ethno-folkloric Museum
    ‪5 min walk‬
  • Place, Plaza 24 de Septiembre
    ‪8 min walk‬
  • Airport, Santa Cruz (VVI-Viru Viru Intl.)
    ‪33 min drive‬

Room options

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, laptop workspace

Double Room

  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Suite

Minibar, in-room safe, desk, laptop workspace

Suite

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room

Minibar, in-room safe, desk, laptop workspace

Single Room

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite individual

Minibar, in-room safe, desk, laptop workspace

Suite individual

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Santa Cruz

Hotel Arenal places you next to Arenal Park and within a 5-minute walk of other popular sights like Ethno-folkloric Museum. This 53-room, 3.5-star hotel welcomes guests with 2 outdoor pools, free breakfast, and free self parking.

What's nearby

  • Arenal Park - 1 min walk - 0.1 miles
  • Ethno-folkloric Museum - 5 min walk - 0.3 miles
  • Plaza 24 de Septiembre - 8 min walk - 0.5 miles
  • Sacred Art Museum - 8 min walk - 0.5 miles
  • San Lorenzo Cathedral - 8 min walk - 0.5 miles

Getting around

  • Santa Cruz de la Sierra Station - 11 min drive
  • Santa Cruz (VVI-Viru Viru Intl.) - 27 min drive

Restaurants

  • ‪La Fábrica de Bianca Flor - Centro - ‬5 min walk
  • ‪Liberty Resto Bar - ‬4 min walk
  • ‪Moccalatte - ‬1 min walk
  • ‪Good Coffee - ‬4 min walk
  • ‪Clasicos 80's - ‬4 min walk

About this property

Hotel Arenal

Guests staying at Hotel Arenal enjoy access to 2 outdoor pools, a gym, and a sauna. There's free parking, and an airport shuttle (available 24 hours) for USD 15.00 per person one-way. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.
Flat-screen TVs come with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, free local calls, and safes are other standard amenities.
2 outdoor swimming pools are on site along with a sauna and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 2 outdoor pools
  • Gym
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

  • You may be required to pay the following charge at the property: Bolivia Value-Added Tax (VAT) at 13%. A VAT exemption is available to travelers who present a valid passport or tourist visa showing they are not a resident of Bolivia.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 15.00 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Arenal Santa Cruz
Hotel Arenal Santa Cruz
Hotel Arenal Hotel
Hotel Arenal Santa Cruz
Hotel Arenal Hotel Santa Cruz

Frequently asked questions

What's there to do near Hotel Arenal?

This hotel is located in Santa Cruz, just steps from Arenal Park and Ethno-folkloric Museum, and within a short walk of Plaza 24 de Septiembre. You'll also find Artecampo and La Recova Artisan Walk less than a mile away.

How much does it cost to stay at Hotel Arenal?

As of Jun 27, 2026, prices found for a 1-night stay for 2 adults at Hotel Arenal on Jun 28, 2026 start from $56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Hotel Arenal?

Yes, self parking is offered for free at the hotel.

Is a spa located at Hotel Arenal?

Spa services at the hotel include massages.

Does Hotel Arenal include a casino at the property?

No, Hotel Arenal doesn't have a casino.

Will I find an indoor pool at Hotel Arenal?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What do couples enjoy most about Hotel Arenal?

There are plenty of amenities for couples at this hotel, including a restaurant, 2 outdoor pools, and a poolside bar.

Are there hot tubs at Hotel Arenal?

No, but this hotel does have a steam room.

Does Hotel Arenal feature a restaurant that includes a breakfast menu?

Yes, Hotel Arenal serves free full breakfasts each morning from its restaurant.

Does Hotel Arenal allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Arenal.

Are there connecting rooms at Hotel Arenal?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Arenal?

The closest major airport to Hotel Arenal is Santa Cruz (SRZ-El Trompillo), which is 1.9 mi away (9 minutes by car). Another top airport is Santa Cruz (VVI-Viru Viru Intl.), which is located 10.4 mi away (27-minute drive).

Are there rooms with balconies at Hotel Arenal?

Yes, some guestrooms at Hotel Arenal offer a balcony.

Hotel Arenal Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 22 out of 63 reviews
Rating 8 - Good. 22 out of 63 reviews
Rating 6 - Okay. 8 out of 63 reviews
Rating 4 - Poor. 5 out of 63 reviews
Rating 2 - Terrible. 6 out of 63 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Max

Liked: Cleanliness, amenities, property conditions & facilities
Perfect hotel in a central location!
Stayed 1 night in May 2025
Verified

8/10 Good

Robert J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms spacious. Service excellent.
Stayed 3 nights in Mar 2025
Verified

8/10 Good

Regis Jean Albert

Liked: Staff & service, property conditions & facilities
Ok
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like very much the attention and the instally
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

Leon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t consume anything in the fridge or use what is provided for you in the room. They will charge you in dollars at an inflated price. Also check the math. They mark up everything.
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

Bryan

Liked: Staff & service
L hotel Arenal non è male se ci si adegua un minimo. La colazione non è molto ampia a livello di scelta
Stayed 10 nights in Dec 2025
Verified

10/10 Excellent

Felipe

Liked: Staff & service, property conditions & facilities, room comfort

Bom Hotel

Boa localização, quartos grandes e equipe simpática. O Café da manhã é simples. Existem supermercados próximos, feira de rua e todos os pontos turísticos do centro podem ser visitados andando a pé. No geral atendeu minhas expectativas.
Stayed 4 nights in May 2024
Verified

2/10 Terrible

Cesar H

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Publicidad engañosa

Las habitaciones tenían un olor desagradable nos produjo una alergia inmediata, las sábanas sucias, las paredes sucias. Para ser un 4 estrellas está muy mal mantenido. Entramos y inmediatamente abandonamos el hotel y nos fuimos para el novotel.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vale a pena!

Foi uma passagem de 1 noite no hotel. Não há reclamações, mas só elogios a Jimmy porque ajudou a carregar a mala, deu dicas importantes de restaurantes e foi o que nos serviu o café da manhã no dia seguinte. Entende português também. Portanto, parabéns e obrigado, Jimmy.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Um bom Hotel, mas não corresponde a 4 estrelas.

O Hotel é muito bonito e confortável, mas possui algumas falhas que não condiz muito com a classificação de 4 estrelas: Tivemos falta de água durante a estadia, a qual tive que ficar debaixo do chuveiro aguardando que um funcionário ligasse a bomba para que a água retornasse e eu pudesse me enxaguar. O café da manhã estava sempre muito gostoso, mas não era reposto. Para tomar um bom café da manhã é necessário acordar cedo e saber que os outros hóspedes não poderiam desfrutar do que você comeu, pois eles não repõe nada, o que acaba por ser bem desagradável e incomodou bastante. Caso você se hospede e desça após as 8h, já não consegue tomar um bom café da manhã. No anúncio, diz que o Hotel possui bar e restaurante, mas nenhum dos dois funciona, em dia algum. No mais, os quartos são espaçosos e limpos e os funcionários extremamente simpáticos. Apesar dos defeitos é um nom hotel. Recomendo caso você não se importe com café da manhã.
Stayed 6 nights in Jan 2024
Verified

8/10 Good

Marco A.

Liked: Cleanliness, staff & service

Good hotel

Good hotel, only needs get more modern.
Stayed 2 nights in Jan 2022
Verified

10/10 Excellent

Suchkov

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly, excellent service.
Stayed 1 night in Nov 2021
Verified

6/10 Okay

Marco

It’s an okish hotel

The hotel was so so not the best not the worst but definitely seem better
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

Ivair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo

A estadia foi maravilhosa
Stayed 2 nights in Dec 2020
Verified

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort stay and nice staff

We spent one night in this hotel. the location is really good. just few block from the major plaza. the staff are friendly.
Stayed 1 night in Dec 2020
Verified

6/10 Okay

Verified traveler

Buenas noches este es Elias Ademar Cordero, por favor necesito aclarar un cobro en la pandemia que aceptaron y lamentablemente estaba cerrado, mande el itinerario espero que se pueda resolver, sin ningún problema, estaré en Santa Cruz el 3 de Octubre mi mail es acecordero@hotmail.com gracias
Stayed 3 nights in Jun 2020
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am from Ontario Canada. I wasen’t sure what to expect but this Hotel and Staff exceeded my expectation. They were kind, respectful and friendly. I Loved my Stay. Breakfast was delicious everyday! Even with little misunderstanding, the staff was very respectful and with discretion. Thank you for an amazing four days. Unfortunately, had to leave early because of Coronavirus border closures. I will def go back.
Stayed 7 nights in Mar 2020
Verified

8/10 Good

Pavol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Arenal

I came to the hotel early at 09:00 and I asked the lady at the reception how much would cost early chcek in. She told me 30 dollars and I said, you want 30 dollars for 5 hours early check i? So then she changed it to 20 dollars. I paid because I traveled whole night from Suckre. I never got reciept for 140 Bolivanos. The room was nice and clean. The breakfast room was full of flies and the were all over the food which was uncovered on the table. When I booked the hotel, i noticed that they have a shuttle service to the airport. Then I had to pay 80 Bolivanos for the hotel taxi. They should not advertise shuttle service to the airport or mark it that this service is available but you have to pay.
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location downtown, close to the main plaza and the restaurant strip, as well as easy to drive out of town north to e.g. Buena Vista. Hotel has great swimming pool deck to relax when it's hot during the day, and has parking if you have a rental car. Staff is very friendly and helpful, and breakfast is extensive and good quality.
Stayed 3 nights in Apr 2019
Verified

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was super friendly and helpful. Breakfast was incredibly delicious with an assortment of fresh fruit, juices, pastries, eggs, breads, local cheese and much more.
Stayed 1 night in Dec 2018
Verified

8/10 Good

Robson Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ficou complicado trabalhar no quarto, pois as tomadas elétricas não estavam funcionando, a localização não é tão boa, pois o local a noite é perigoso!
Stayed 3 nights in Nov 2018
Verified

10/10 Excellent

j venilton de almeida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

so deixa saudade

limpeza..cortesia dos funcionarios recomendo
Stayed 3 nights in Sep 2018
Verified

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, clean rooms, great pool and great breakfast! Would come back here anytime.
Stayed 1 night in Oct 2018
Verified

8/10 Good

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Een aanrader

Goede prijs kwaliteit verhouding in het centrum. Uitgebreid ontbijt.
Stayed 2 nights in Sep 2018
Verified

8/10 Good

Nelson

Very good
Stayed 1 night in Sep 2018