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Delfines Collection Hotel By Mercure

3.5 star property

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Photo gallery for Delfines Collection Hotel By Mercure

Outdoor pool
Minibar, soundproofing, free WiFi, bed sheets
Terrace/patio
Exterior
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Room service
  • Housekeeping

Explore the area

View in a map
Calle Pablo Sanz 29 Equipetrol, Santa Cruz, 0
  • Place, Ventura Mall
    ‪11 min walk‬
  • Place, Santa Cruz Zoo
    ‪11 min walk‬
  • Place, Patio Design LifeStyle Center
    ‪6 min drive‬
  • Airport, Santa Cruz (VVI-Viru Viru Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Minibar, soundproofing, free WiFi, bed sheets

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, soundproofing, free WiFi, bed sheets

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Balcony

Standard Room, 2 Double Beds, Balcony | Minibar, soundproofing, free WiFi, bed sheets

Standard Room, 2 Double Beds, Balcony

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, soundproofing, free WiFi, bed sheets

Standard Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Santa Cruz

Delfines Collection Hotel By Mercure is a short stroll from Santa Cruz Zoo and Ventura Mall. This 27-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Ventura Mall - 11 min walk - 0.6 miles
  • Santa Cruz Zoo - 11 min walk - 0.6 miles
  • Patio Design LifeStyle Center - 6 min drive - 0.9 miles
  • Centro Cultural Oriental - 9 min drive - 2.0 miles
  • Las Brisas Shopping Center - 9 min drive - 2.8 miles

Getting around

  • Santa Cruz de la Sierra Station - 18 min drive
  • Santa Cruz (SRZ-El Trompillo) - 17 min drive

Restaurants

  • ‪Caudilla - ‬6 min walk
  • ‪Emilia Almacen - ‬4 min walk
  • ‪Fuego - ‬5 min walk
  • ‪La Tribu - ‬7 min walk
  • ‪Aviator - ‬5 min walk

About this property

Delfines Collection Hotel By Mercure

An outdoor pool and free WiFi in public areas are features at Delfines Collection Hotel By Mercure.
Guests can expect free WiFi and 55-inch Smart TVs with cable channels. Minibars, hair dryers, and phones are also available.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (79 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Double-glazed windows

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at noon

Check-out

Check-out before noon

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Important information

Fees

  • You may be required to pay the following charge at the property: Bolivia Value-Added Tax (VAT) at 13%. A VAT exemption is available to travelers who present a valid passport or tourist visa showing they are not a resident of Bolivia.

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Check-in: noon
  • Check-out: noon

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Delfines Collection By Mercure
Delfines Collection Hotel By Mercure Hotel
Delfines Collection Hotel By Mercure Santa Cruz
Delfines Collection Hotel By Mercure Hotel Santa Cruz

Frequently asked questions

Are free cancellation options available at Delfines Collection Hotel By Mercure?

Delfines Collection Hotel By Mercure offers free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Delfines Collection Hotel By Mercure?

As of Jun 14, 2026, prices found for a 1-night stay for 2 adults at Delfines Collection Hotel By Mercure on Jun 29, 2026 start from $48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Delfines Collection Hotel By Mercure?

This hotel is located in Santa Cruz, a short 11-minute walk from Santa Cruz Zoo and also 12 minutes on foot from Ventura Mall. You'll also find Arenal Park and Ethno-folkloric Museum within a short drive.

Is there parking available at Delfines Collection Hotel By Mercure?

No, this hotel doesn't offer parking.

Does Delfines Collection Hotel By Mercure have a casino on the premises?

No, Delfines Collection Hotel By Mercure doesn't have a casino.

Is there an indoor pool at Delfines Collection Hotel By Mercure?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Delfines Collection Hotel By Mercure?

Couples staying at this hotel will appreciate amenities like a minibar and a smart TV as well as an outdoor pool.

Are there hot tubs at Delfines Collection Hotel By Mercure?

No, this hotel doesn't have a spa tub.

Does Delfines Collection Hotel By Mercure have a restaurant with a breakfast menu?

No, Delfines Collection Hotel By Mercure doesn't have a restaurant that serves breakfast.

Are there connecting rooms at Delfines Collection Hotel By Mercure?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Delfines Collection Hotel By Mercure?

The closest major airport to Delfines Collection Hotel By Mercure is Santa Cruz (SRZ-El Trompillo), which is 4.6 mi away (17 minutes by car). Another top airport is Santa Cruz (VVI-Viru Viru Intl.), which is located 10 mi away (26-minute drive).

Are there rooms with balconies at Delfines Collection Hotel By Mercure?

No, you won't find guestrooms with balconies at Delfines Collection Hotel By Mercure.

Delfines Collection Hotel By Mercure Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 61 out of 95 reviews
Rating 8 - Good. 20 out of 95 reviews
Rating 6 - Okay. 10 out of 95 reviews
Rating 4 - Poor. 3 out of 95 reviews
Rating 2 - Terrible. 1 out of 95 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are always spotless good breakfasts rooftop pool with decent view
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay!
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities
Yes room was tidy and clean. Beds were very comfortable
Stayed 1 night in Feb 2026
Verified

8/10 Good

Johnny

Liked: Cleanliness, property conditions & facilities
Clean, well maintained and good customer service.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Juan

Well located and reasonably priced small modern hotel.
Stayed 3 nights in Feb 2024
Verified

8/10 Good

Gustavo

Liked: Cleanliness, property conditions & facilities
Nice place for an overnight
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

mary

Liked: Cleanliness, amenities, property conditions & facilities
Clean comfortable rooms
Stayed 3 nights in Jul 2025
Verified

6/10 Okay

monica

Liked: Cleanliness, staff & service, amenities
Ok for a short stay. Pool was under maintenance while I was there so I never got to use it.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel for the price

The room was clean and spacious. The bed was very comfortable and the breakfast was generous with a lot of variety.
Stayed 2 nights in Jun 2024
Verified

6/10 Okay

Josseline De las

location dinning
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
This is a well kept property with spacious and well appointed rooms.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was understanding and friendly! Very good breakfast!! And overall had a good stay!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean.
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Rodolfo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beware… This place had bed bugs.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Jerson

Liked: Cleanliness, staff & service, property conditions & facilities
very clean. also the bed was very confy. Overall really good.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ataff was wonderful! They were very polite and very attentive! Thank you! Most definitely we are going to be back! Thank you Delfines for everything!
Stayed 5 nights in Jan 2024
Verified

10/10 Excellent

Abe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Tudo otimo
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Não tenho nada a reclamar, exceto a água que escorre pelo banheiro pois não tem porta no box. Pedimos pra manutenção que foi feita, mas a água escorre por cima do filete. Café da manhã muito bom e com funcionário muito atencioso. O funcionário da noite estava sozinho e sobrecarregado na cozinha. A piscina estava turva e acredito que ninguém usa pois não tem cadeiras ao redor para tomar sol.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Tais Maria

Liked: Cleanliness, staff & service, amenities
O quarto é excelente, muito limpo e organizado, além de espaçoso. a equipe sempre muito gentil e prestativa. Café da manhã justo!
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Mette

Liked: Amenities
La ubicación está muy bien. La piscina estaba muy sucia.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Das Zimmer war super! Das Personal war freundlich und das Essen sehr lecker!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

MARIA ALEJANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy central, cerca de Manzana Cuarenta, Green Tower, del Mall.. Es una zona segura, tranquila y para hotel de negocios es perfecto.
Stayed 4 nights in Nov 2025