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Alaia Belize, Autograph Collection

4.5 star property
Waterfront resort with 6 restaurants and 3 outdoor pools

Choose dates to view prices

Photo gallery for Alaia Belize, Autograph Collection

3 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)
View from room
4 bars/lounges, lobby lounge, rooftop bar
6 restaurants, dinner served, international cuisine
Villa, 3 Bedrooms,Oceanfront (with Plunge Pool) | Balcony

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Sea Grape Drive, San Pedro, Belize District
  • Place, San Pedro Belize Express Water Taxi
    ‪13 min walk‬
  • Place, Belize Chocolate Company
    ‪4 min drive‬
  • Place, San Pedro Town Hall
    ‪5 min drive‬
  • Airport, San Pedro (SPR-John Greif II)
    ‪4 min drive‬

Room options

View all photos for Studio, 1 King Bed, Ocean View (Vista)

View from room

Studio, 1 King Bed, Ocean View (Vista)

8.8 out of 10
Excellent
(22 reviews)
  • 498 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Resort View (Vista)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Studio, 1 King Bed, Resort View (Vista)

9.2 out of 10
Wonderful
(25 reviews)
  • 498 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Ocean View (Vista)

Balcony

Suite, 1 Bedroom, Balcony, Ocean View (Vista)

10.0 out of 10
Exceptional
(9 reviews)
  • 1300 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Balcony, Oceanfront (Reef House)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms, Balcony, Oceanfront (Reef House)

10.0 out of 10
Exceptional
(1 review)
  • 1097 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Villa, 3 Bedrooms,Oceanfront (with Plunge Pool)

Villa, 3 Bedrooms,Oceanfront (with Plunge Pool) | Balcony

Villa, 3 Bedrooms,Oceanfront (with Plunge Pool)

8.0 out of 10
Very good
(1 review)
  • 2491 sq ft
  • Beach view
  • Sleeps 6
  • 3 King Beds

View all photos for Suite, 2 Bedrooms, Balcony, Garden View (Reef House)

Suite, 2 Bedrooms, Balcony, Garden View (Reef House) | View from room

Suite, 2 Bedrooms, Balcony, Garden View (Reef House)

9.0 out of 10
Wonderful
(8 reviews)
  • 1097 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 Bedroom, Balcony, Resort View (Vista)

Balcony view

Suite, 1 Bedroom, Balcony, Resort View (Vista)

9.8 out of 10
Exceptional
(15 reviews)
  • 1494 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Balcony, Resort View (Alaia Vista)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms, Balcony, Resort View (Alaia Vista)

  • 1991 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 2 Bedrooms, Balcony, Ocean View (Alaia Vista)

View from room

Suite, 2 Bedrooms, Balcony, Ocean View (Alaia Vista)

10.0 out of 10
Exceptional
(2 reviews)
  • 1300 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 2 Bedrooms, Balcony, Resort View (Vista)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms, Balcony, Resort View (Vista)

10.0 out of 10
Exceptional
(1 review)
  • 1097 sq ft
  • Ocean view
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 3 Bedrooms, Balcony, Oceanfront (Reef House)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 3 Bedrooms, Balcony, Oceanfront (Reef House)

9.0 out of 10
Wonderful
(2 reviews)
  • 1097 sq ft
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 1 King Bed

View all photos for Suite, 3 Bedrooms, Balcony, Resort View (Alaia Vista)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 3 Bedrooms, Balcony, Resort View (Alaia Vista)

  • 2300 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 3 King Beds

About the neighborhood

San Pedro

Alaia Belize, Autograph Collection places you next to Belize Barrier Reef and within a mile (2 km) of other popular attractions like San Pedro Belize Express Water Taxi. This 154-room, 4.5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 6 restaurants.
View more Resorts in San PedroOpens in a new window

What's nearby

  • Black & White Cultural Entertainment Center - 7 min walk - 0.4 miles
  • San Pedro Belize Express Water Taxi - 13 min walk - 0.7 miles
  • Belize Chocolate Company - 4 min drive - 1.4 miles
  • San Pedro Town Hall - 5 min drive - 1.6 miles
  • Reef Runner Glass Bottom Boat - 5 min drive - 1.6 miles

Getting around

  • San Pedro (SPR-John Greif II) - 8 min drive

Restaurants

  • ‪Vista Rooftop - ‬1 min walk
  • ‪Black & White Garifuna Restaurant - ‬9 min walk
  • ‪Hidden Treasure Restaurant - ‬7 min walk
  • ‪Robin's Kitchen - ‬3 min walk
  • ‪South Station - ‬3 min walk

About this property

Alaia Belize, Autograph Collection

Waterfront resort with 6 restaurants and 3 outdoor pools
Guests of Alaia Belize, Autograph Collection have access to a full-service spa, 3 outdoor pools, and a gym. You can take advantage of free parking, along with a free shuttle from the airport to the hotel (available 24 hours). The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury resort include a rooftop terrace, free WiFi in public areas, and express check-in.
53-inch Smart TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Coffee makers, ceiling fans, and safes are also available. Housekeeping is available on request.
3 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

K'in Wellness Center has 3 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free airport pick-up shuttle
  • Free ferry terminal shuttle
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: BZD 32 to 48 for adults and BZD 16 to 24 for children
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Arlie's Bar
  • Beach Bar
  • Sea Salt
  • Terrace Pool Bar
  • Vista Rooftop

Things to do

  • 3 outdoor pools
  • Boat
  • Fishing
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling
  • Water sports equipment

Family friendly

  • 3 outdoor pools
  • In-room crib
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Dock
  • Garden
  • On the waterfront
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance

More

  • 15 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2020
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 53-inch smart TV with cable channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools
This property offers airport shuttle pickup service from John Greif II Airport (SPR) only.

Access methods

Staffed front desk, smart lock

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for BZD 150.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

  • Service fee: 10 percent

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately BZD 32 to 48.00 for adults, and BZD 16 to 24 for children
  • Rollaway bed fee: BZD 150.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals, you can take advantage of the free airport pick-up service. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Alaia Belize Autograph Collection
Alaia Belize, Autograph Collection Resort
Alaia Belize, Autograph Collection San Pedro
Alaia Belize, Autograph Collection Resort San Pedro

Frequently asked questions

Is a free cancellation option available at Alaia Belize, Autograph Collection ?

Alaia Belize, Autograph Collection provides free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Alaia Belize, Autograph Collection ?

As of Jan 8, 2026, prices found for a 1-night stay for 2 adults at Alaia Belize, Autograph Collection on Feb 8, 2026 start from $499.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Alaia Belize, Autograph Collection ?

This resort is located in San Pedro, a short 1-minute walk from Belize Barrier Reef and also 15 minutes on foot from San Pedro Belize Express Water Taxi. You'll also find San Pedro Beach and Caye Caulker Beach within a short drive.

Is parking available on site at Alaia Belize, Autograph Collection ?

Yes, self parking is offered for free at the resort.

Is there a spa available at Alaia Belize, Autograph Collection ?

K'in Wellness Center is the resort's spa and services include deep-tissue massages, sports massages, and aromatherapy.

Does Alaia Belize, Autograph Collection feature a casino?

No, Alaia Belize, Autograph Collection doesn't have a casino.

Will I find an indoor pool at Alaia Belize, Autograph Collection ?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

What amenities will couples enjoy at Alaia Belize, Autograph Collection ?

This waterfront resort offers many amenities for couples, including Champagne service as well as 3 outdoor pools and a poolside bar.

Are there hot tubs at Alaia Belize, Autograph Collection ?

No, this resort doesn't have a spa tub.

Does Alaia Belize, Autograph Collection feature a restaurant that includes a breakfast menu?

Yes, Alaia Belize, Autograph Collection has 6 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Alaia Belize, Autograph Collection allow pets to stay for free?

No, pets aren't allowed at Alaia Belize, Autograph Collection though service animals are welcome.

Are there connecting rooms at Alaia Belize, Autograph Collection ?

Yes, this resort has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Alaia Belize, Autograph Collection ?

The closest major airport to Alaia Belize, Autograph Collection is San Pedro (SPR-John Greif II), which is 1.2 mi away (8 minutes by car). Another top airport is Caye Caulker (CUK), which is located 4.2 mi away (55-minute drive).

Are there rooms with balconies that I can book at Alaia Belize, Autograph Collection ?

Yes, some guestrooms at this resort offer either a furnished patio or a balcony where guests can enjoy ocean or garden views.

Does Alaia Belize, Autograph Collection host weddings?

There are wedding services available at Alaia Belize, Autograph Collection if that's in your vacation plans.

Alaia Belize, Autograph Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 491 out of 644 reviews
Rating 8 - Good. 89 out of 644 reviews
Rating 6 - Okay. 38 out of 644 reviews
Rating 4 - Poor. 14 out of 644 reviews
Rating 2 - Terrible. 12 out of 644 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Alaia is a beautiful hotel with super friendly staff & rooms are cleaned daily! We loved our free 1 day cabana rental however, our server only gave us menus and never came back to take our orders. I was really upset that there is not beach access to get into the water to swim but than again the water was not attractive and there was a horrible smell some days. Huge turn off for me being as though I'm a beach bum at heart! Drinks at the pool bar are overpriced and watered down. Bring your own liquor! Spa prices were insane and overpriced almost double what you would pay in the States. The local market around the corner is also very high. We paid around $13 US dollars for a standard pack of cookies listed for $25 Belizean. Overall, I enjoyed myself but highly doubt I would return for a 2nd trip.
Stayed 6 nights in Oct 2025

8/10 Good

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Renee

Stayed 2 nights in Oct 2025

10/10 Excellent

Shemaine

Stayed 4 nights in Sep 2025

10/10 Excellent

Anthony James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was probably the best I’ve ever dealt with so nice and professional
Stayed 6 nights in Sep 2025

10/10 Excellent

Andriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall amazing stay, would come again
Stayed 4 nights in Sep 2025

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is gorgeous. We were in room 1356 on the top floor and the suite was huge. It had 3 balconies: 1 in the kitchen, 1 in the living room, and another in the bedroom. Each one had its own little view, and sitting out there at night with the breeze was something we'll never forget. The room was spotless the entire stay thanks to housekeeping coming daily and we didn't have a single issue with it. The food at Alaia deserves a mention too. You get big portions and it's really good. We never left the table hungry.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kiandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

Kamilah Charisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Brittney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 3 nights in Jun 2025

10/10 Excellent

Jaylen Kaiya

Liked: Cleanliness, staff & service, property conditions & facilities
i loved everything about this resort, will be back very soon
Stayed 3 nights in Sep 2025

10/10 Excellent

GAVIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is very welcoming the facilities is very nice everything is new love this place will be coming back
Stayed 5 nights in Sep 2025

10/10 Excellent

Raquel

Stayed 5 nights in Jul 2025

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was outstanding with beautiful setting and great amenities as well as top tier customer serve , not one complaint about resort everything was perfect from the food to the staff and this to do on property I will be returning
Stayed 4 nights in Sep 2025

10/10 Excellent

Keyerra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Julie Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was clean, the staff was very friendly and helpful. my family and I had a great time . I will recommend this resort to my friends. also the food and drinks was Awesome
Stayed 7 nights in Sep 2025

10/10 Excellent

Devon Jeronamy Thorne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fully enjoyed my stay and the ambiance of the hotel and the location.
Stayed 4 nights in Sep 2025

8/10 Good

Peter

6/10 Okay

Asantaa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was unfriendly, security was lax and often missing from entry points. Overcharged several times during stay. Booked a birthday dinner on the beach that was cancelled one hr before reservation. Be aware, you are under close surveillance. Was approached by security for dipping my toe in the pool 3 minutes after close. Dining staff did not know the menu, and could not answer questions about the food or drinks. The plumbing backed on rede up and kitchen sink water didn’t get hot.
Stayed 4 nights in Sep 2025

10/10 Excellent

Nanjah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an incredible stay at Alaia Belize. The customer service was outstanding—every staff member I encountered was warm, attentive, and genuinely committed to making my experience memorable. The rooms are absolutely beautiful, spacious, and thoughtfully designed, offering the perfect mix of comfort and luxury. I also appreciated the resort’s close proximity to town, which made it easy to enjoy local restaurants, shopping, and the energy of San Pedro while still returning to the peaceful, relaxing atmosphere of the resort. Alaia Belize truly exceeded my expectations, and I would highly recommend it to anyone visiting Ambergris Caye.
Stayed 4 nights in Aug 2025

10/10 Excellent

Nordia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Aug 2025

4/10 Poor

Theresa

Disliked: Cleanliness, property conditions & facilities
Not what I expected, disappointed what they cost
Stayed 6 nights in Aug 2025

10/10 Excellent

Chrystine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great experience!

Our stay at the Alaia Marriott was fantastic. The staff, food, and accommodations were excellent. Shout out to Elvis, Joe, and Captain Fito for truly great service. The excursions were so nice and well organized. The room was always stocked and clean, and all of the bartenders and servers were so friendly. Truly an impressive experience. We will be back!
Stayed 7 nights in Aug 2025

10/10 Excellent

Bayyinah

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff…Loved Kent and Edward
Stayed 4 nights in Aug 2025

4/10 Poor

DIANCA

Disliked: Cleanliness, property conditions & facilities
On the first night of my stay 8/16, i learned my room was infested with TERMITES (at least 75 visible). A bug crawled on my neck and they were littered throughout the closet (clothes inside). The staff offered to spray because they were at capacity but I requested another room. With the assistance of the maintenance guy I inspected the new room which had the same layout/location (wooden wall attachment) as the termite infested space and unfortunately, I did not feel comfortable sleeping there. I declined the room and slept on the sofa of my friends suite. I was so embarrassed walking the resort in my pajamas. Housekeeping laundered my belongings and I was promised a different room selection for the next day. Due to capacity issues and my stay preference the staff finally put me an upgraded suite on the 18th. At checkout I was issued a refund for $200 which doesn’t even cover the cost of one night. I did not have a room because Alaia failed to ensure my accommodations were up to standard. I should be issued a FULL refund for the two nights I did not have a room. The guests comfort and preference should take precedence when the property is at fault. While it is a lovely resort with zero beach access and kind staff, I feel robbed. I don’t recommend staying here.
Stayed 5 nights in Aug 2025