Hotel Exelsior

Property class: 3

Choose dates to view prices

Photo gallery for Hotel Exelsior

A restaurant interior with tables and chairs, a counter, and a menu board.
A hotel reception desk with a marble counter, a crown logo, and a QR code sign.
A hotel room with a TV, a wooden dresser, a mirror, a bed with a beige bedspread, and a door.
A building with a red and white facade, a visible entrance, and a sign for 'DETECCIÓN ELECTRÓNICA'.
A bathroom with a sink, toilet, and shower. A sign indicates no drinking water for human consumption.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Laundry
  • Room service

Explore the area

View in a map
Av. 3, 9 - 65, San José de Cúcuta, Norte de Santander, 540006
  • Place, San Jose Cathedral
    ‪3 min walk‬
  • Place, Colon Park
    ‪5 min walk‬
  • Place, Ventura Plaza Commercial Center
    ‪8 min walk‬
  • Airport, Cucuta (CUC-Camilo Daza Intl.)
    ‪11 min drive‬

Room options

Standard Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Large Twin Beds

Standard Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

Superior Room

  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds OR 1 Double Bed

Junior Room

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds OR 1 Double Bed

About the neighborhood

San José de Cúcuta

Hotel Exelsior places you within a 5-minute walk of San Jose Cathedral and Colon Park. This 25-room, 3-star hotel has conveniences like free breakfast, a restaurant, and free in-room WiFi.

What's nearby

  • San Jose Cathedral - 3 min walk - 0.2 miles
  • Colon Park - 5 min walk - 0.3 miles
  • Gobernación Norte de Santander - 6 min walk - 0.4 miles
  • Ventura Plaza Commercial Center - 8 min walk - 0.5 miles
  • General Santander Stadium - 11 min walk - 0.6 miles

Getting around

  • Cucuta (CUC-Camilo Daza Intl.) - 15 min drive

Restaurants

  • ‪Shanghai Gold House Ventura Plaza - ‬6 min walk
  • ‪Pasteles & Pasteles - ‬8 min walk
  • ‪Restaurante El Cañal - ‬1 min walk
  • ‪Restaurante El Tajine - ‬6 min walk
  • ‪Cafe bar La Cero - ‬6 min walk

About this property

Hotel Exelsior

Guests staying at Hotel Exelsior enjoy free WiFi in public areas and laundry facilities. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage.
30-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Free local calls and free toiletries are other standard amenities.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant

Restaurants on site

  • Ramsis

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 30-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • 1 total (33 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
  • Check-in: 2 PM—-midnight
  • Check-out: 1:00 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • There is no hot water on site.
  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Exelsior Cucuta
Hotel Exelsior San José de Cúcuta
Exelsior San José de Cúcuta
Hotel Hotel Exelsior San José de Cúcuta
San José de Cúcuta Hotel Exelsior Hotel
Hotel Hotel Exelsior
Exelsior
Exelsior San Jose De Cucuta
Hotel Exelsior Hotel
Hotel Exelsior San José de Cúcuta
Hotel Exelsior Hotel San José de Cúcuta

Frequently asked questions

Is free cancellation available at Hotel Exelsior?

Hotel Exelsior provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

What is there to do near Hotel Exelsior?

This hotel in San José de Cúcuta is within a 10-minute walk of Ventura Plaza Commercial Center, General Santander Stadium, and Colon Park. You'll also find Cucuta Museum of Culture and Banco de la Republica Cultural Area less than a mile away.

Will I be able to park at Hotel Exelsior?

No, there isn't parking available at the hotel.

Does Hotel Exelsior have a casino at the property?

No, Hotel Exelsior doesn't have a casino.

Is there an indoor pool at Hotel Exelsior?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Exelsior?

Couples staying at this hotel will appreciate amenities like a restaurant and proposal/romance packages plus some guestrooms include free WiFi.

Does Hotel Exelsior have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Exelsior have a restaurant that serves breakfast?

Yes, Hotel Exelsior serves free continental breakfast at Ramsis each morning.

Does Hotel Exelsior allow pets to stay for free?

Yes, pets stay free at Hotel Exelsior.

Does Hotel Exelsior have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel Exelsior?

The closest major airport to Hotel Exelsior is Cucuta (CUC-Camilo Daza Intl.), which is 3.3 mi away (15 minutes by car). Another top airport is San Antonio (SVZ-Juan Vicente Gomez Intl.), which is located 8.9 mi away (33-minute drive).

Can I book a room with a balcony at Hotel Exelsior?

No, there aren't any guestrooms at Hotel Exelsior that offer a balcony.

Hotel Exelsior Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 109 out of 174 reviews
Rating 8 - Good. 37 out of 174 reviews
Rating 6 - Okay. 18 out of 174 reviews
Rating 4 - Poor. 3 out of 174 reviews
Rating 2 - Terrible. 7 out of 174 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, excellent location , nice staff
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place in the middle of town Easy access to lots of places
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff especially the lady at the front desk during the day shift was extremely rude
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very good accommodation considering the cost of the rooms. The people at the registration desk are very kind and friendly.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Good service
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bien. Buena ubicación. Falta agua caliente
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen trato, habitación limpia
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien cerca de muchas tiendas y restaurantes
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Practicar en consideración No tiene agua caliente, pero el agua a buena temperatura está bien para mi . Y llevar su shampoo. Está excelente para mi
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
habitación remodelada recientemente bonita limpia y acogedora ... El personal muy amable
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación precio
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos hospedamos allí con frecuencia. El personal es muy amable. Recientemente mejoraron el desayuno, es sencillo pero completo (fruta, bebida, sopa/sandwich/arepa). Tiene una ubicación cómoda para moverse en el centro a pocas cuadras de las calles más comerciales y el centro comercial Ventura plaza. Las habitaciones suelen estar limpias. Sin embargo, la última en la que nos hospedamos olía un poco a humedad.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación. Buen desayuno
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Muy limpia y el personal amable
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
El personal es muy amable
Stayed 1 night in Feb 2026
Verified review

4/10 Poor

Liked: Cleanliness, amenities, property conditions & facilities
Habitacion impia.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
La ubicación
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trato del personal excelente y la habitación muy limpia. Lo recomiendo 100%
Stayed 1 night in Sep 2025