The owner/staff was not friendly. Food at the restaurant was awful.
Although the hotel itself was good, management was terrible in a few ways; we were kicked out of their pool twice, i came with my mom and bf and they mistaken my bf for a non-visiting guest at the hotel. So when we jumped in the pool, a manager came up to us saying they will charge $10US for him using their pool because he wasn't a guest at the hotel. Our mood to swim was totally killed so we got out immediately. My mom cleared it up with them, but they never mentioned any pool rules like that (or any) when we checked in. 2nd attempt to swim we were already in the pool and were told to get out because the rain kept them from cleaning it. I'm just upset they were imcompentent to explain any of this beforehand or the least have a sign saying "pool closed" instead of killing the vibes. The TV in our room also had loose cables wires so the reception was unclear and fuzzy, even after they came by to fix it. On a positive note, the kitchen staff was great and their conch fritters were bomb.
Cahal Pech Mayan Ruins is a short stroll from Rolson Hotel, and other popular attractions like San Ignacio & Santa Elena House of Culture are within a mile (2 km). This 20-room hotel welcomes guests with a restaurant and conveniences like a full-service spa and an outdoor pool.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception. For your convenience, a full breakfast is served for a fee each morning from 8:00 AM to 11 AM.
47-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Balconies, refrigerators, and coffee makers are also standard. Housekeeping is available on request.
Guests of Rolson Hotel enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available on request) for USD 150 per vehicle one-way. Front-desk staff can assist with securing valuables, tours or tickets, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, meeting rooms, and conference space.
The owner/staff was not friendly. Food at the restaurant was awful.
Although the hotel itself was good, management was terrible in a few ways; we were kicked out of their pool twice, i came with my mom and bf and they mistaken my bf for a non-visiting guest at the hotel. So when we jumped in the pool, a manager came up to us saying they will charge $10US for him using their pool because he wasn't a guest at the hotel. Our mood to swim was totally killed so we got out immediately. My mom cleared it up with them, but they never mentioned any pool rules like that (or any) when we checked in. 2nd attempt to swim we were already in the pool and were told to get out because the rain kept them from cleaning it. I'm just upset they were imcompentent to explain any of this beforehand or the least have a sign saying "pool closed" instead of killing the vibes. The TV in our room also had loose cables wires so the reception was unclear and fuzzy, even after they came by to fix it. On a positive note, the kitchen staff was great and their conch fritters were bomb.
Good Morning from Rolson Hotel. We apologize for any inconvenience cause but the moment you guys walked in to the hotel we asked the young guy if he was going to stay at the hotel because a extra fee was going to be charged , he said no that he was going to san Ignacio down town to find a place to stay. We were very polite while asking him. Our guest are so welcome to use the pool , but guest friends (outsiders) need to pay a fee of $10.00bz to use the pool. As for the rainy day, we have to clean & maintain the pool before we let guest in .