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Recent guest reviews

It was in the middle of a scary dirty city with a lot of homeless people no parking

I didn’t like anything about the property. Black mold on shower and windows and a lot of homeless addicts at the entrance of the hotel. Did not feel safe at all and ended up getting another hotel the same day to not stay in this one. Staff was rude and would not recommend this place to anyone.

My family of 6 stayed in 2 separate rooms here for 3 nights and really enjoyed it. The staff was friendly, housekeepers were thorough, beds were comfortable, rooms were small, but nicely decorated and updated, and the breakfast was good enough (fruit, bagels, pastries, bread, juice, cereal... the basics). The Nespresso machine in the lobby was also a nice treat. Yes, unfortunately the hotel is in a neighborhood that seems to have been taken over by homeless people, but the outside doors remained locked and we felt safe. We plan to be back next time we are in San Francisco!

This place is comfortable, and the staff was nice. The neighborhood was sketchy, so it was good the doors were locked. The elevators were old but charming. I would stay here again.

scary neighborhood no parking near the hotel smells like pee outside inside was ok elevator did not work the tv was nice

Thanks, really enjoyed my stay, I know the homeless are terrible around your neighborhood but you are running an nice place. Thanks

Wonderful stay kind of tough neighborhood but clean safe hotel with excellent friendly staff. Thanks

The staff were friendly. The room was great. Would recommend as a place to stay for anyone looking for a place to stay while you explore the city.

Helpful staff. Clean. We liked it! If you're going to SF as a tourist and you're planning to just sleep and clean up at your hotel, stay here. Nice tv. Free bottled water and granola bars everyday. Free coffee too!

Eddy St San Francisco CA

Hotel highlights

  • Walking distance to Van Ness Avenue and Asian Art Museum of San Francisco
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge

Located in Downtown San Francisco, HTL 587, Ascend Hotel Collection is within a 5-minute walk of popular attractions such as Van Ness Avenue and Asian Art Museum of San Francisco. This 56-room hotel welcomes guests with conveniences like free breakfast, a bar/lounge, and free in-room WiFi.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

All 56 rooms provide ceiling fans, ironing boards, and desks. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries.


Property features

At HTL 587, Ascend Hotel Collection, guests have access to free WiFi in public areas, coffee in a common area, and express check-in. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include express check-out and a reception hall.

Room options

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for HTL 587, Ascend Hotel Collection

Everyone (7) Couples (3) Family (4)
4
Everyone

By on Feb 25, 2020

Review comment responded on Feb 26, 2020

Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again. Best Regards, Customer Care Team

1
Partner Couples Family

It was in the middle of a scary dirty city with a lot of homeless people no parking

By on Jan 28, 2020

Review comment responded on Jan 31, 2020

Hi, and thank you for your review. San Francisco is a wonderful city, but we do have a lot of homeless people residing here. It does not sound as if you liked our city, but we do hope that you made time to visit some of its many attractions. We hope that if you return to visit again, you will choose to stay with us again. We would love to remain your hotel of choice here. Best Regards, Fernando Arizaga General Manager

1
Partner Couples Family

I didn’t like anything about the property. Black mold on shower and windows and a lot of homeless addicts at the entrance of the hotel. Did not feel safe at all and ended up getting another hotel the same day to not stay in this one. Staff was rude and would not recommend this place to anyone.

By on Jan 27, 2020

Review comment responded on Jan 31, 2020

I am sorry to read that your experience did not live up to your expectations of those that we strive to provide all of our guests. The homeless people in this area pose no threat to our guests, and we are disappointed that you left due to them. There are plans in place to improve the circumstances of our homeless people, and we look forward to the improvements that this will make to our neighborhood. We are very sorry that each and every member of our team did not treat you with the professional, courteous service that we are known for, and we will ensure that your comments are addressed with our team. We are sorry that our hotel was not suitable for your needs on this occasion, but we hope to have an opportunity to provide you with a great stay on a future occasion. Best Regards, Fernando Arizaga General Manager

4
Family Family with small children Partner Couples Family

My family of 6 stayed in 2 separate rooms here for 3 nights and really enjoyed it. The staff was friendly, housekeepers were thorough, beds were comfortable, rooms were small, but nicely decorated and updated, and the breakfast was good enough (fruit, bagels, pastries, bread, juice, cereal... the basics). The Nespresso machine in the lobby was also a nice treat. Yes, unfortunately the hotel is in a neighborhood that seems to have been taken over by homeless people, but the outside doors remained locked and we felt safe. We plan to be back next time we are in San Francisco!

By on Jul 29, 2019

Review comment responded on Jul 31, 2019

Thank you for choosing to stay with us recently, we were pleased to welcome you to our hotel. It sounds as if our hotel and its facilities were ideal for your needs, and we appreciate your feedback. At our hotel, it is the personal relationships we establish with our guests that we value most along with providing superior service, and we are pleased with your comment in relation to our staff. We hope to have the pleasure of welcoming you back again soon. Best Regards, Fernando Arizaga General Manager

4
Business Business

This place is comfortable, and the staff was nice. The neighborhood was sketchy, so it was good the doors were locked. The elevators were old but charming. I would stay here again.

By on May 6, 2019

Review comment responded on Jul 5, 2019

Dear guest, Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

2
Everyone

scary neighborhood no parking near the hotel smells like pee outside inside was ok elevator did not work the tv was nice

By on Dec 30, 2018

3
Everyone

By on Nov 3, 2018

5

nice hotel

Everyone

Thanks, really enjoyed my stay, I know the homeless are terrible around your neighborhood but you are running an nice place. Thanks

By on Dec 11, 2017

Review comment responded on Apr 2, 2018

We're very happy to read that you had a pleasant stay with us! Thank you for the five-star rating. It would be a treat to serve you again here at the HTL 587 on your return to the area.

5
Everyone

Wonderful stay kind of tough neighborhood but clean safe hotel with excellent friendly staff. Thanks

By on Dec 9, 2017

5
Everyone

The staff were friendly. The room was great. Would recommend as a place to stay for anyone looking for a place to stay while you explore the city.

By , from charlotte nc on Aug 26, 2017

HTL 587, Ascend Hotel Collection

587 Eddy St, San Francisco, CA 94109
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