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Best Western Chula Vista/Otay Valley Hotel

2.5 star property

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Photo gallery for Best Western Chula Vista/Otay Valley Hotel

Free continental breakfast
Fitness facility
Desk, laptop workspace, iron/ironing board, free WiFi
Lobby
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
4450 Main Street, Chula Vista, CA, 91911
  • Place, Kaiser Permanente Otay Mesa Medical Offices
    ‪1 min drive‬
  • Place, North Island Credit Union Amphitheatre
    ‪5 min drive‬
  • Place, San Ysidro Border Crossing
    ‪6 min drive‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(93 reviews)
  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(8 reviews)
  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

7.4 out of 10
Good
(13 reviews)
  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(113 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Chula Vista

Located in Otay within 2 miles (3 km) of Kaiser Permanente Otay Mesa Medical Offices, Best Western Chula Vista/Otay Valley Hotel is within a few miles (5 km) of other popular sights such as North Island Credit Union Amphitheatre. This 118-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Kaiser Permanente Otay Mesa Medical Offices - 1 min drive - 1.0 mile
  • North Island Credit Union Amphitheatre - 5 min drive - 2.6 miles
  • San Ysidro Border Crossing - 6 min drive - 4.4 miles
  • Petco Park - 20 min drive - 15.3 miles
  • San Diego Convention Center - 20 min drive - 15.5 miles

Getting around

  • Iris Avenue Trolley Station - 5 min drive
  • Old Town Transit Center - 19 min drive
  • San Diego Intl. Airport (SAN) - 28 min drive

Restaurants

  • ‪In-N-Out Burger - ‬8 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Jollibee - ‬3 min drive
  • ‪Chick-fil-A - ‬3 min drive

About this property

Best Western Chula Vista/Otay Valley Hotel

At Best Western Chula Vista/Otay Valley Hotel, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include meeting rooms, a business center, and coffee/tea in a common area.
Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Along with relaxing touches like hydromassage showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1990
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-11:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 10:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Otay
Best Western Otay Valley Hotel
Best Western Plus Otay
Best Western Plus Otay Valley
Best Western Plus Otay Valley Chula Vista
Best Western Plus Otay Valley Hotel
Best Western Plus Otay Valley Hotel Chula Vista
Otay Valley Best Western
Best Western Vista/Otay Valley Hotel
Best Western Chula Vista/Otay Valley
Best Western Vista/Otay Valley
Holiday Inn Chula Vista
Chula Vista Holiday Inn
Best Western Chula Vista/Otay Valley Hotel Hotel
Best Western Chula Vista/Otay Valley Hotel Chula Vista
Best Western Chula Vista/Otay Valley Hotel Hotel Chula Vista

Frequently asked questions

What's there to see close to Best Western Chula Vista/Otay Valley Hotel?

This hotel is situated in Otay, close to San Ysidro Border Crossing, Sesame Place San Diego, and Las Americas Premium Outlets. You'll also find North Island Credit Union Amphitheatre and Tijuana Customs - Garita El Chaparral within a short drive.

Is parking available on site at Best Western Chula Vista/Otay Valley Hotel?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Best Western Chula Vista/Otay Valley Hotel feature a casino?

No, Best Western Chula Vista/Otay Valley Hotel doesn't have a casino.

Will I find an indoor pool at Best Western Chula Vista/Otay Valley Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 10:00 AM and 10:00 PM.

Is Best Western Chula Vista/Otay Valley Hotel a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a soaking tub and free Internet access as well as an outdoor pool.

Does Best Western Chula Vista/Otay Valley Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Best Western Chula Vista/Otay Valley Hotel feature a restaurant that includes a breakfast menu?

Best Western Chula Vista/Otay Valley Hotel offers free continental breakfast though there is no restaurant.

Will Best Western Chula Vista/Otay Valley Hotel allow pets to stay free of charge?

No, pets aren't allowed at Best Western Chula Vista/Otay Valley Hotel though service animals are welcome.

Does Best Western Chula Vista/Otay Valley Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Best Western Chula Vista/Otay Valley Hotel?

The closest major airport to Best Western Chula Vista/Otay Valley Hotel is Tijuana Intl. Airport (TIJ), which is 12.7 mi away (30 minutes by car). Another top airport is San Diego Intl. Airport (SAN), which is located 17 mi away (28-minute drive).

Can I book a room with a balcony at Best Western Chula Vista/Otay Valley Hotel?

No, there aren't any guestrooms with balconies at Best Western Chula Vista/Otay Valley Hotel.

Best Western Chula Vista/Otay Valley Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 751 out of 1628 reviews
Rating 8 - Good. 348 out of 1628 reviews
Rating 6 - Okay. 249 out of 1628 reviews
Rating 4 - Poor. 140 out of 1628 reviews
Rating 2 - Terrible. 140 out of 1628 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Romeo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2026

10/10 Excellent

Romeo

Liked: Cleanliness, property conditions & facilities
Check in & out was smooth and easy.
Stayed 1 night in Jan 2026

8/10 Good

winston

Stayed 1 night in Dec 2025

4/10 Poor

ROBERTO, HOUSTON

Stayed 1 night in Nov 2025

10/10 Excellent

Noel

Stayed 1 night in Nov 2025

10/10 Excellent

jimy, san diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angel was great at check-in. He greeted us as soon as we walked in, and we felt valued because he acknowledged us right away. He checked us in quickly and explained all the hotel amenities. We’ll definitely be back.
Stayed 1 night in Nov 2025

6/10 Okay

JEROME

Traveled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Nov 2025

6/10 Okay

Claudia, Lancaster

Traveled with family and small children
It was ok just spent a night to catch a morning flight. Bathroom was a little gross though. Other than that stay was good! Front desk guy was extremely friendly!
Stayed 1 night in Nov 2025

6/10 Okay

SONIA, LAKE ELSINORE

Traveled with family
Disliked: Amenities, property conditions & facilities
We picked this location because of a family event because of the price and the location the property was being remodeled, and it was kind of a mess. The lobby was closed. We had to check in through a side window. They had to give us a different room because the plumbing was having issues in the original room. Hopefully when the remodel is done, it’ll be a better facility.
Stayed 2 nights in Aug 2025

10/10 Excellent

Samantha Denise

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Nov 2025

10/10 Excellent

Shane

Stayed 1 night in Oct 2025

2/10 Terrible

Jose

Stayed 1 night in Nov 2025

8/10 Good

Jacques

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
After 11pm no way to get even water
Stayed 1 night in Nov 2025

10/10 Excellent

Edgardo

Great place
Stayed 1 night in Sep 2025

10/10 Excellent

Walter

Traveled with group
Liked: Cleanliness, property conditions & facilities
Clean room, friendly staff
Stayed 1 night in Nov 2025

2/10 Terrible

Patricia

Stayed 1 night in Nov 2025

10/10 Excellent

Alondra Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

10/10 Excellent

Alberto

Liked: Cleanliness, amenities
All good
Stayed 1 night in Nov 2025

8/10 Good

Gilberto

Business traveler
Disliked: Amenities
I suffered an auto part robbery
Stayed 1 night in Nov 2025

8/10 Good

Aurora

Stayed 2 nights in Nov 2025

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities
Clean
Stayed 2 nights in Oct 2025

2/10 Terrible

Raquel, La Puente

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
My mom is a nearby hospital so I’ve been staying at this particular place for a few days now. I was so disappointed to find pistachio shells on the nightstand. I was so tired that day otherwise I would have gone to the front desk to complain.
Stayed 1 night in Nov 2025

10/10 Excellent

Jessica

Stayed 1 night in Nov 2025

10/10 Excellent

Elena

Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Nov 2025

6/10 Okay

Irma

Stayed 1 night in Nov 2025

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