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Best Western Garden Inn

2.5 out of 5.0

Recent guest reviews

The room was wonderful, the staff was a delight. The couch was great, and we all know how the hotel furniture usually is kinda uncomfortable. The bed was unbelievably comfortable, and I didn't really want to get up the next morning. The only thing I could say negative is more of a personal issue than a room one: The shower head is a little hard to reach if you're under 5'5". Great hot water and water pressure though. I couldn't have asked for better.

Rate was great. Staff, room were excellent and location was great.

Housekeeping had some issues providing the correct number of towels and wash cloths.

Amazing hotel, very clean!!! Just had an over all great experience here

Amazing service i recommend to all my family matter and friends. me and my girlfriend enjoyed our stay there.

My husband and I found the staff friendly, helpful and always professional. And no matter how busy they were, they always made the customer their top priority and were very nice about it : )

Better than expected. Hotel was very clean. Breakfast was good and staff was friendly

Friendly staff, breakfast included with waffles in the shape of Texas. Clean for a low price hotel, most at this price are not.

This hotel was very nice place to stay. The room was clean. Staff was friendly. Good hot water. The rooms seemed to have a recent remodel. Carpet,paint,curtains and linens were fresh. The only negative was the limited breakfast selections. The front desk manager was trying to keep it stocked with to many patrons waiting. They had oatmeal packets without a microwave to prepare it. The 2% milk was bad. The overall experience at this hotel was very good. A- rating

The staff was pleasant and helpful. The breakfast was fresh and tasted good. The room was clean and comfortable.. The first night stay I could not decide where to stay and so used my Best Western Rewards and received a discount and asked if this was the lowest. Told yes. Found I could have gone on line and received a better price.

Room and service at reception excellent. Breakfast stands in contrast to this. We had much better breakfasts in Best Western hotels.

Nice place, clean, good beds, friendly staff and I wish I had had time to use the hot tub. Nice fitness room. But not enough time for us to use it.

A very nice stay. Rooms were clean, pool and hot tub were refreshing after long day. The staff were very helpful.

Check in was fine, but not particularly friendly, as we had prepaid(too much) online before our vacation. Motel was generic, off-interstate, area, a little seedy. This property immediately put us off- creepy guests revving their monster trucks in parking lot, pool filled with plant debris, barefoot people walking around. Our door was located in the back and was wide open. ??? Upon smelling the strong fumes, we figured out that something in or near our room had been painted, but room was open to flies, mosquitos, and the 100 degree heat and took forever to cool off. Room looked recently remodeled and clean upon first glances. We were very tired and just went out to dinner. When we returned, we pulled down the covers. There was a stain/smudge on the pillowcase and when I picked up the pillow, there was a hair on the bed and crumbs under the pillow. I examined the sheets carefully and they looked somewhat clean, but no crisp lines you would expect to see on fresh sheets-long ago I was a housekeeping supervisor- none of the pillowcases on either bed looked clean...GROSS...if it hadnt have been a holiday and us being so tired I would have demanded fresh sheets or just left, but exhausted, I just got our pillows and blankets out of the car, covered everything and slept. In the morning my daughter stepped on something sharp by her bed-luckily she was wearing flipflops and it didnt pierce the skin- a carpet staple sticking half inch out of the cheap new carpet. When we looked around, there were at least other three places with staples sticking up, too. It should have been thoroughly checked before renting the room to anyone if just installed. Bathroom was clean, though, with a nice shower. The free breakfast was sparse. Waffles, yogurt good.. only cold hard boiled eggs(yuck) and REALLY bad lukewarm biscuits and gravy. Skip it. Got out of there by 7 the next morning and told the desk person/manager? about the pillows and staples and she just said" Oh, I am so sorry, we are just remodeling. Ok, looks like you are prepaid and ready to go! " Yes, yes, we were. Worst place I have stayed in years.

Love the comfortable bed and easy to park. The only thing need to improve is the breakfast. It is just not enough food and seats for the guests to share and dine there.

Good place to stay during a road trip. The room has everything you need to make make your own midnight cater. eg. Coffee maker, microwave and a mini fridge.

this is a nice hotel.the room was very clean and the staff was nice and helpful.i would recomend this hotel to my family and friends.

A whole lot better than the Red Roof Inn on 333 Wolf Rd, in San Antonio, TX -which had bed bugs. The best western was much better everything clean and as expected a wonderful staff.

I've stayed in this hotel for 4 days. The bed is good and comfortable for sleeping. Overall the hotel/rooms are not new, but acceptable.

The rooms were clean and comfortable. The exercise equipment was new. The breakfast did not vary from day to day but was fairly good. Most of the staff was very nice and helpful. The price was good.

11939 I-H 35 N San Antonio TX

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Located in North San Antonio - SAT, Best Western Garden Inn is 2.7 mi (4.3 km) from Morgan's Wonderland and within a 10-minute drive of Rolling Oaks Mall. This 68-room hotel has free breakfast along with conveniences like an outdoor pool and a 24-hour fitness center. Marion Koogler McNay Art Museum and AT&T Center are also within a 15-minute drive of this San Antonio hotel.


Dining

Free hot/cold buffet breakfast is offered each morning.


Rooms

All 68 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. 37-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free local calls and ironing boards are also standard.


Property features

Guests staying at Best Western Garden Inn enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include free WiFi in public areas, a business center, and a computer station.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Microwave

Queen 2 | Sleeps 4

Executive Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Guest reviews for Best Western Garden Inn

Everyone (5) Couples (21) Business (6) Family (11) Friends (3) Other (5)
5

wonderful for the price

Everyone

The room was wonderful, the staff was a delight. The couch was great, and we all know how the hotel furniture usually is kinda uncomfortable. The bed was unbelievably comfortable, and I didn't really want to get up the next morning. The only thing I could say negative is more of a personal issue than a room one: The shower head is a little hard to reach if you're under 5'5". Great hot water and water pressure though. I couldn't have asked for better.

By , from Maydelle, TX on Apr 12, 2018

Review comment responded on Apr 17, 2018

Thank you for your kind words Ms. Wine Wiz, it was a pleasure having you stay with us. Really do appreciate the nice token of the wine tasting, that was a kind gesture and we hope to see you again when you visit the San Antonio area. I love the Bean Sprout, excellent choice for dinner and the best part is that they deliver right to the comfort of your front door. Thanks for staying and we hope to see you again on your next trip to the Alamo City

5
Everyone

Rate was great. Staff, room were excellent and location was great.

By on Feb 23, 2018

Review comment responded on Feb 24, 2018

Thank you so much for your feedback. We are always working hard for you. Thank you again!

3

close to our relatives

Everyone

Housekeeping had some issues providing the correct number of towels and wash cloths.

By on Apr 10, 2017

Review comment responded on Apr 17, 2017

Thank you for your response to the on-line survey, we appreciate your business and have already taken the necessary actions in regards to your comments. We value your input and hope to see you again when you visit the area.

5
Everyone

Amazing hotel, very clean!!! Just had an over all great experience here

By on Feb 7, 2017

Review comment responded on Feb 13, 2017

Dear Valuable Guest, Thank you so much for your nice comments. We are happy to see a perfect score on your review. Hope to see you again when you visit the area, until then, Happy Travels! Sincerely, John C.

5

great time

Couples

Amazing service i recommend to all my family matter and friends. me and my girlfriend enjoyed our stay there.

By on Mar 20, 2016

5

staff can make all the difference : )

Everyone

My husband and I found the staff friendly, helpful and always professional. And no matter how busy they were, they always made the customer their top priority and were very nice about it : )

By , from Houston on Feb 27, 2016

5

good value

Couples

Better than expected. Hotel was very clean. Breakfast was good and staff was friendly

By on Jan 21, 2015

3

good value

Couples

Friendly staff, breakfast included with waffles in the shape of Texas. Clean for a low price hotel, most at this price are not.

By on Nov 23, 2014

4

good value for the price

Couples

This hotel was very nice place to stay. The room was clean. Staff was friendly. Good hot water. The rooms seemed to have a recent remodel. Carpet,paint,curtains and linens were fresh. The only negative was the limited breakfast selections. The front desk manager was trying to keep it stocked with to many patrons waiting. They had oatmeal packets without a microwave to prepare it. The 2% milk was bad. The overall experience at this hotel was very good. A- rating

By on Nov 16, 2014

3

comfortable and convenient

Families

The staff was pleasant and helpful. The breakfast was fresh and tasted good. The room was clean and comfortable.. The first night stay I could not decide where to stay and so used my Best Western Rewards and received a discount and asked if this was the lowest. Told yes. Found I could have gone on line and received a better price.

By on Sep 20, 2014