Swiss-Belhotel Borneo Samarinda3.5 out of 5.0
Recent guest reviews
I stayed with my family again and at the moment there are alot of renovations at the hotel so its a bit busy and noisy during the day. I have stayed here many times and the one thing that stands out is the service of the staff. They are always friendly and helpful. One if them I would like to mention is Novita on the front desk. She always goes out of her way to assist me with my requests and I always appreciate her assistance. It is this kind of service that will always have me coming back to this hotel. They are kid friendly also. We love the swimming pool also however they need to enaure it stays clean as some days it looked dirty. Once the renovations are complete it will be great as some of the rooms on the lower floors are looking very old and worn. Some of the floors are broken and the bathrooms a bit dirty. We were able to stay one night in one of the new rooms and they are fantastic. It also has one of the best breakfasts in Samarinda and again the staff and service are excellent with any requests. I still think this is the best hotel and value for money in Samarinda, especially for families.
Hotel management not delivered the promise. I was order through agoda for executive class with large bed, unfortunetaly they just give a double one without tried to give a solution. Check in/check out time were so long and bored. Room facilities quit classic (Old stuff).
Hotel located near to business centre, i stay at superior twin room. The hotel is quite old and need some renovation. The light on the room is also consider to change cause it makes the hotel feel so old and gloomy. Luckily located near to my business area and easy to access.
My impression is different than several years when the property is quite new. Some of parking area is occupied by broken furnitures, I think they are doing some renovation. No warm welcome speech when I am coming, the receptionist staff is only one, he looks busy and serves us without smiling. I know, today is Eid-al Fitr but they still have to serve the customers well. I got superior room 601, the AC split is not cool enough. Tips: ask if the AC is cool, better check first. The room is clean, especially for the comfort double bed with four big pillows, I like it. The shower room lighting is little bit dark. The Samarinda Central Plaza is on walking distance, we can find Cineplex, food stalls, etc. Samarinda has many new hotels, this hotel should do some renovation and improvement to compete with them.
I have spent a lot of time in this hotel and most things are good. Very good, actually. The reception staff is welcoming, friendly and professional hence most excellent like the rest of their staff. The rooms are comfortable and clean. The location is very good. They got good coffee in the lounge. However, there are a few things that need improvement. The pool is dirty. The spa is terrible (but that’s another story). And breakfast needs to improve; the staff has to be a lot more ‘on’ in order to make sure things are up to standard; for example, the food is not always fresh ie expired milk and stale pastry. Just some of the tables have got saltshakers and knives. The juice isn’t always cold as they don’t refill with ice. I know, these are only small things that should be easy to fix but it lowers the impression of the breakfast. But all-in-all, it’s a good hotel. And it is most certainly one of the best options in central Samarinda and I am looking forward to my next stay there.
That was the words i said to the officer at the front desk 10 years ago when i stayed there....good impression for the property still in my memory when i returned to stay after 10 years, to my surprised the hotel kinda looks old and dirty compare to my last visit...given their room rate now.....they should have done better...checkin was fast..and they surely need to replaced their card reader...it took forever and hundreds of attempts card insert inside the lift to go to your room floor....and the same problem just to open your room...can't imagine if your in hurry....room is ok...bed felt comfortable...bathroom needs thorough cleaning......breakfast can meet swissbell standard with their variety of foods....
They have a good and big auditorium Price is okay. The problem is the parking area is not smell good and small. You have to park in SCP mall. So not really okay for a big event. For location, is best. Because in the middle of city, many warungs near there.
Stayed here for 5 days while doing research in Kalimantan. Nice rooms, amenities are great. Breakfast has good variety. Staff are very helpful. Main negatives, the AC in some rooms don't work well. The first room they assigned me was 2402. The AC was not good, it kept we warm, not cool. I asked to be transferred to another room, 3407. AC here is definitely better. My colleague, who stayed in the same wing had good AC as well. So the problem might be in the older wing. The gym is like a sauna. AC is also an issue. Quirky room numbers and layout (nothing much they can do here, but they can certainly advice guests what the quirks upon check-in). Nice pool, but the operating hours are quirky too - 6 am to 6 pm. After a hard days work, I wanted to use the pool, but the operating hours needs to accommodate the guests' needs.
For business trip this hotel is was great. Comfortable, various of menu is good. Advice: add more personnel at front office to handle when guests come over from 2 guest. Keep the good work for service and hospitality
The Hotel is making an effort with ongoing renovations. It remains in a great central location in Samarinda and the management are ensuring that the welcome is pleasant and enjoyable. On my last visit they surprised us with a birthday cake to celebrate our sons 2nd birthday! Its those little extra touches that make all the difference.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Swiss-Belhotel Borneo Samarinda places you next to Samarinda Central Plaza Shopping Mall and within a 10-minute walk of Samarinda Port. This 183-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. Mulawarman University is also nearby.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.
All 183 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect to find cable TV and stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free bottled water, safes, and desks.
Swiss-Belhotel Borneo Samarinda features an outdoor pool, a children's pool, and a health club. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
55% of guests recommend this hotelTotal of 164 reviews