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Xeliter Balcones del Atlantico

4.5 out of 5.0

Recent guest reviews

Positive things first: This is a beautiful private property with a great private beach. There is a good restaurant across the street. The maid service was great each day - our suite was immaculate. It was, however, a huge disappointment for our girlfriend 2 night getaway. We chose to pay more for an upscale hotel and a 2 bedroom suite so that we would have the amenities most important to us for a relaxing time: Full kitchen so that we could cook and eat in and our own private hot tub (not one at the pool). It did not turn out to be a relaxing vacation. We had three major problems that were not resolved: 1. The refrigerator had a loud "alarm" that beeped constantly (similar to when the door is ajar but louder and consistent). We called for someone to come and fix it after checking in. After several attempts we were told they couldn't make it stop. We had to listen to it the whole time we were there. In order to sleep at night with no beeping, they told us to trip the circuit breaker to turn off the refrigerator...this meant we couldn't keep meat and other food in it so we ended up not being able to eat in as planned. In the daytime we tried to turn it on to keep some cold drinks and had to listen to the beeping. 2. The hot tub did not heat! We tried to use it the first day and called for maintenance right away. They came and said it was fixed. We ended up calling three times the first day because it never worked. Finally we were told it needed a part and that they would fix it the next day while we were out. The next day we went on a tour and came back in the afternoon to relax for the rest of the day/evening in the hot tub, but it still wasn't fixed (as promised). We called and someone came, but they couldn't fix it. We were only there for two nights so we never did get to use the hot tub. 3. There was NO PRIVACY! There is a huge wall of patio doors that look into the center of the property facing the opposite building. These windows had no curtains! If we were in the living room, dining room or kitchen we were on display to everyone. And one of the bedroom doors was also opposite this wall of windows so had to be closed at all times. No privacy for three women alone! Our time there was spent with lots of phone calls to the office, maintenance people coming and going, trying to have some privacy and figuring out activities/restaurants since we were unable to fulfill our original plans. Had we known we needed to eat out every meal, we would not have booked such an expensive property so far from the town/restaurants. To add insult to injury, we met some other Americans in the next suite who had booked through Air BnB and paid half what we did for the exact same 2 bedroom property that had the same amenities and quality of decorations/furniture. We were never offered to move to another suite. We found out that although we booked through the hotel directly, each property is actually owned by individuals. We asked for a discount due to all the problems. The manager said he had to contact the owner to discuss it and it would take a few days. He called a few days later to say it was not possible to give any kind of refund. All he could offer was a free night on our next stay. But if I were to ever fly back down there I don't know that I would go to Las Terrenas and if I did, why would we want to stay at a hotel where we had so many problems? There as so many other good properties in Las Terrenas, I suggest you don't consider this one. Too many unresolved problems and not worth the risk.

Beautiful resort with lots of wide spaces, a very large pool and a semi-private beach!!! Its Beach Restaurant (Porto), it is an amazing place to watch the sunset with a cold “Presidente” (local beer), and a nice lobster or fish at your plate!!! Very different experience than the typical all inclusive resorts of Bávaro/Punta Cana or Puerto Plata...quiet, relaxing and beautiful!!!

We stayed one full day with a group of my family including kids. The apartment where we stayed was not in the sea front area but was very spacious, clean and well furnished. The property has beautiful gardens and nice pools. The service was excellent and we were easily allowed a late check out. The Porto restaurant in front of the beach was an excellent place to spend the day at the beach...good drinks and food all this in spite of have been a mostly rainy day.. the beach is stunning. We had a very nice stay indeed. Very recommended

Excellent accommodations in beachfront at Playa Las Terrenas. Very well equipped apartments with full kitchen, spacious bedrooms and wonderful gardens. The beach Upfront is kilometers of walkable sand and beach. Sunsets are spectacular. We come here A few times a year for sun, fun and relax.

This a nice condo hotel, with a beautiful beach across the street, I mean wonderful beach! The place was empty because it is primarily used as a second home place for people from Santo Domingo. The owner happens to have 25 apartments that he uses to run a hotel, but it just lacks the same hotel level service that you would expect from a place like this. You also MUST have a car or four wheeler rented to even get around the complex. Samana is a rural area with a lot of natural beauty. We felt safe the entire time and there are plenty of excursions to do. Great restaurants around, run by Europeans, serving fresh seafood. It is chill place, do not expect a resort type experience, it is very remote and rural.

This is a Lux apart-hotel with really nice houses...and expenses. Be sure you call before to know the kind of house they assign to you. Common areas has a large swimming pool and just at the end, crossing the road one of the best beaches in Dominican Republic. Enjoy long beach walks with a fantastic restaurant on the beach!

This was a remarkable experience for me as I enjoyed a week in Paradise at this exotic location at Balcones Del Atlantico. The customer service was excellent, prompt and eager to assist. They did not disappoint. It isn't an all inclusive hotel and it is a short walk, (very short) walk to the beach. More like your very own condo right off the ocean. The beach is so beautiful, absolutely break-taking. I took a picture of it and it is my screensaver at work now. The landscaping was Grade A beautiful and my room was in top condition with a washer machine, living room, patio, Jacuzzi, full kitchen closet, enormous bed and at an affordable price. 24 hour armed security so you feel safe, but the highlight for me was the restaurant. It sits secluded, right on the beach, so that you are able to enjoy the most beautiful sunsets with great food. Ask for Eunice if you book and when you arrive. Eunice and her staff are very professional and accommodating. They made sure that my stay was pleasant which left me with a lasting impression of Samana. I plan on going back next year. I hope this helps.

Great place to relax with your family, very comfy apartments and private beach with a small park for kids. Very attentive staff and secure! The jacuzzi at the apt is very romantic and cozy. Not a good option to go on spring break (too much people on the street)

We rented a "beach front" apartment through VRBO which showed a photo of couches by the beach so as to "Relax in Paradise". The apartment was actually 1,000 feet away from the beach with absolutely no view (except of the half dozen feral cats lying on the patio couches). To access the beach area from the apartment complex requires crossing a busy road, which is the case for all accommodations in Las Terrenas. The beach itself is narrow and has just a few spots where one can walk into the water without water shoes. Besides the one expensive restaurant attached to the apartment complex, other restaurants are a 30 minute walk away. The supermarket is a 10 minute drive by car. We made the mistake of renting a car. DON'T!! Also, don't walk at night which means you have to take taxis to go into town. The apartment complex is attractive with beautiful grounds but is a ghost town during weekdays. Occupancy was less than 10% and it showed. So do yourselves a favor and if you really want to go to Las Terrenas, stay in town or in an all-inclusive.

I visited the resort with my family and stay for 3 days. The apartments are very spacious and confortable. The location unbeatable. The tropical style gardens all around the project are amazing and the beach front, around 500 meters, with very fine white sands and clear waters, a full bar and a palapa style restaurant right on the beach.

Carretera Las Terrenas El Limon Las Terrenas Samana

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 3 outdoor pools

Located within 2 miles (3 km) of Haitian Caraibes Art Gallery, Xeliter Balcones del Atlantico places you within a few miles (5 km) of Beach Garden Plaza. This 35-room, 4.5-star resort welcomes guests with 3 outdoor pools, a restaurant, and free in-room WiFi. On the beach, the resort is also close to Las Terrenas Beach and Plaza Rosada Shopping Center.


Dining

Enjoy a bite to eat at the resort's fine-dining restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a continental breakfast is served for a fee each morning from 8 AM to 11 AM.


Rooms

The 35 individually decorated accommodations feature kitchens, 2 bathrooms, and balconies or patios. There's space to spread out with 3 bedrooms, living rooms, and dining areas. 42-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers. Washers/dryers, coffee makers, and ceiling fans are other standard amenities.


Property features

Guests of Xeliter Balcones del Atlantico enjoy 3 outdoor pools, a children's pool, and a fitness center. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 250 per vehicle one way. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Other amenities at this beach resort include free WiFi in public areas, a meeting room, and coffee/tea in a common area.

Room options

Villa, 3 Bedrooms

Queen 3 | King 1 | Sleeps 7

Villa, 2 Bedrooms

King 1 | Queen 2 | Sleeps 5

Townhome, 3 Bedrooms

King 1 | Sleeps 10

Reviews from Trip Advisor

Trip Advisor aggregated rating

85.0% of guests recommend this hotel

Total of 214 reviews